Salesforce Experience Cloud

What Is Salesforce Experience Cloud?

Nurture relationships and create lasting loyalty on the world’s #1 CRM. With Loyalty Management, your business can engage with customers in meaningful ways — bringing value to their experience and to your business. Build a loyalty program with benefits, vouchers, and rewards that will excite your customers. Generate a single source of truth for members that enables personalization at scale and weaves loyalty throughout the customer experience.

Who Uses Salesforce Experience Cloud?

Companies of any size aiming to accelerate customer loyalty programs.

Salesforce Experience Cloud Details

Salesforce

Founded in 2003

Salesforce Experience Cloud videos and images

Salesforce Experience Cloud video
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Salesforce Experience Cloud Details

Salesforce

Founded in 2003

Compare Salesforce Experience Cloud with similar products

Starting price

US$250.00/month
US$22.00/month
US$49.00/month
US$10.00/month

Free Version

Free Version No
Free Version Yes
Free Version Yes
Free Version Yes

Free Trial

Free Trial No
Free Trial Yes
Free Trial Yes
Free Trial Yes

Salesforce Experience Cloud deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Linux (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

Salesforce Experience Cloud Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Audit Management
  • Audit Trail
  • Business Process Automation
  • Business Process Control
  • CRM
  • Calendar Management
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Configurable Workflow
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Data Visualisation
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • Forms Management
  • Graphical Workflow Editor
  • Monitoring
  • No-Code
  • Process Change Tracking
  • Process Control
  • Process Modeling & Designing
  • Projections
  • Real Time Data
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Reporting/Analytics
  • Role-Based Permissions
  • Rules-Based Workflow
  • Task Management
  • Task Progress Tracking
  • Template Management
  • Templates
  • Third Party Integrations
  • User Management
  • Version Control
  • Visual Workflow Management
  • Workflow Management

View full list of Business Process Management Software

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Assignment Management
  • Brainstorming
  • Calendar Management
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Contact Management
  • Content Management
  • Customisable Branding
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • File Management
  • File Sharing
  • File Transfer
  • Live Chat
  • Mobile Access
  • Prioritisation
  • Progress Tracking
  • Project Management
  • Project Planning
  • Projections
  • Real Time Editing
  • Real Time Notifications
  • Real-time Updates
  • Reporting & Statistics
  • SSL Security
  • Screen Sharing
  • Secure Data Storage
  • Single Sign On
  • Status Tracking
  • Tagging
  • Task Management
  • Task Planning
  • Task Progress Tracking
  • Task Scheduling
  • Third Party Integrations
  • To-Do List
  • Version Control
  • Video Conferencing
  • Workflow Management

View full list of Collaboration Software

  • @mentions
  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Calendar Management
  • Chat/Messaging
  • Commenting/Notes
  • Communication Management
  • Contact Database
  • Content Management
  • Customisable Branding
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Invitations & Reminders
  • Email Management
  • Engagement Tracking
  • Event Calendar
  • Event Management
  • Feedback Management
  • Filtering
  • Forum / Discussion Board
  • Gamification
  • Group Management
  • Ideation
  • Knowledge Base Management
  • Live Chat
  • Member Directory
  • Membership Management
  • Mobile Access
  • Moderation
  • Multi-Language
  • Online Forums
  • Personalisation
  • Real Time Notifications
  • Reporting & Statistics
  • SSL Security
  • Single Sign On
  • Social Media Integration
  • Surveys & Feedback
  • Tagging
  • Third Party Integrations
  • User Management
  • Website Management

View full list of Community Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Client Portal
  • Communication Management
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customer Surveys
  • Customisable Branding
  • Customisable Templates
  • Discount Management
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Gamification
  • Gift Card Management
  • Loyalty Cards
  • Loyalty Program
  • Member Portal
  • Membership Management
  • Multi-Campaign
  • Multi-Channel Communication
  • Multi-Channel Marketing
  • Performance Metrics
  • Point of Sale (POS)
  • Promotions Management
  • Real Time Analytics
  • Real Time Data
  • Referral Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Rewards Management
  • SMS Marketing
  • Segmentation
  • Social Media Integration
  • Social Promotion
  • Survey/Poll Management
  • Surveys & Feedback
  • Third Party Integrations
  • Transaction History
  • eCommerce Management

View full list of Customer Loyalty Software

  • AB Testing
  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Analytics
  • Brand Management
  • Configurable Workflow
  • Content Management
  • Customisable Forms
  • Customisable Templates
  • Document Management
  • Multi-Channel Distribution
  • Reporting/Analytics
  • Template Management
  • Third-Party Integration

View full list of Digital Experience Platforms (DXP)

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CRM
  • Calendar Management
  • Cataloguing/Categorisation
  • Categorisation/Grouping
  • Chat/Messaging
  • Collaboration Tools
  • Commenting/Notes
  • Communication Management
  • Configurable Workflow
  • Content Library
  • Content Management
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Decision Support Systems
  • Discussions / Forums
  • Document Management
  • Document Storage
  • Drag & Drop
  • Email Management
  • File Management
  • Full Text Search
  • Gamification
  • Knowledge Base Management
  • Live Chat
  • Multi-Language
  • Online Forums
  • Projections
  • Real Time Notifications
  • Reporting & Statistics
  • SSL Security
  • Self Service Portal
  • Self-Learning
  • Single Sign On
  • Social Media Integration
  • Surveys & Feedback
  • Tagging
  • Text Editing
  • Third Party Integrations
  • Widgets
  • Workflow Management

View full list of Knowledge Management Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • CRM
  • Campaign Analytics
  • Campaign Management
  • Campaign Planning
  • Campaign Segmentation
  • Channel Management
  • Communication Management
  • Customer Accounts
  • Customer Activity Tracking
  • Customer Database
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customisable Branding
  • Data Import/Export
  • Discount Management
  • Drip Campaigns
  • Email Distribution
  • Email Management
  • Email Marketing
  • Engagement Tracking
  • Feedback Management
  • Gamification
  • Geolocation
  • Gift Card Management
  • Incentive Management
  • Loyalty Cards
  • Loyalty Program
  • Member Portal
  • Membership Management
  • Mobile Access
  • Multi-Campaign
  • Multi-Channel Marketing
  • No-Card Loyalty System
  • Point of Sale (POS)
  • Promotions Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Notifications
  • Referral Tracking
  • Reporting & Statistics
  • Rewards Management
  • SMS Marketing
  • Social Media Integration
  • Survey/Poll Management
  • eCommerce Management

View full list of Loyalty Program Software for Small Businesses

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Archiving & Retention
  • Calendar Management
  • Chat/Messaging
  • Client Portal
  • Collaboration Tools
  • Commenting/Notes
  • Configurable Workflow
  • Content Library
  • Content Management
  • Customisable Branding
  • Customisable Forms
  • Customisable Templates
  • Data Security
  • Document Management
  • Document Storage
  • Drag & Drop
  • Employee Communities
  • Employee Portal
  • Event Calendar
  • Feedback Management
  • File Management
  • File Sharing
  • File Transfer
  • Forms Management
  • Forum / Discussion Board
  • Knowledge Base Management
  • Live Chat
  • Mobile Access
  • Real Time Notifications
  • Real-Time Chat
  • Reporting & Statistics
  • SSL Security
  • Search/Filter
  • Secure Data Storage
  • Self Service Portal
  • Single Sign On
  • Surveys & Feedback
  • Task Management
  • Template Management
  • Third Party Integrations
  • Unified Directory
  • Version Control
  • Workflow Management

View full list of Portal Software

  • API
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Audience Targeting
  • Brand Tracking
  • CRM
  • Calendar Management
  • Calendar/Reminder System
  • Collaboration Tools
  • Communication Management
  • Configurable Workflow
  • Contact Database
  • Contact Management
  • Content Management
  • Customer Database
  • Customer Engagement
  • Customer Social Profiles
  • Customer Support
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Data Visualisation
  • Drag & Drop
  • Email Marketing
  • Email Templates
  • Email Tracking
  • Engagement Tracking
  • Lead Capture
  • Lead Nurturing
  • Live Chat
  • Marketing Automation
  • Mobile Access
  • Monitoring
  • Multi-Channel Social Integration
  • Reminders
  • Reporting & Statistics
  • Reporting/Analytics
  • Sales Pipeline Management
  • Search/Filter
  • Sentiment Analysis
  • Social Media Integration
  • Social Media Monitoring
  • Social Promotion
  • Tagging
  • Task Management
  • Third Party Integrations
  • Visual Analytics
  • Workflow Management

View full list of Social CRM Tools

Salesforce Experience Cloud Alternatives

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Salesforce Experience Cloud Reviews for UK Users

Read all 70 reviews

Average score

Overall
4.3
Ease of Use
4.1
Customer Service
4.1
Features
4.3
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Naomi B.
Naomi B.
Owner
Retail, Self Employed
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 12/07/2021

"It's almost considered a neccesity with start-ups and e-commerce businesses...but, the pricing..."

Comments: Almost an identical opinion and review as I have of its sister company; Sales Force Essentials- Its amazing and everything you could possibly want or need but....It is pricey. Especially, if you're in the very early stages of creating a startup and you're on a tight budget. If you have wiggle room- I say, YES! Invest in yourself, your business and the future of both!

Pros: Any user that is given access, is able to customize their own portal, site, or files in general. As a business owner who prides herself in originality- that is HUGE! To be able to express myself freely; helps it not feel so much like work!

Cons: Just like other Salesforce software and programs...their largest "con" is pricing. Huge strike against them and their brand if it is a company on a new and strict budget! I feel like the pricing is also; off. It doesn't match. I see something I'm thinking 'yeah that's $2.99' and come to find out I was wrong and it was; $12.99 (just an example!), and vice versa the same is true.

  • Reviewer Source 
  • Reviewed on 12/07/2021
Verified Reviewer
Information Manager
Automotive, 10,000+ Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 13/10/2018

"Customer Portal Software"

Pros: We use community cloud to provide information and self-services to our external customers. The tool is very flexible and we are able to create templates for different customer types which allows us to tailor their user interface. With community cloud, the customers are able to login to one application to conduct business with our company. It is also integrated with the other salesforce products which enables all customer data to be stored in salesforce and shared across multiple applications.

Cons: The username must be formatted as an email. Some of our customers do not have business email addresses. Also, if our customer has implemented salesforce internally or has a salesforce id already with another vendor, they cannot use the same email as their username. When a user attempts to create a username, we have no way of knowing if they already have a salesforce id in another system so we must assume if the username meets all of our criteria and the creation fails that they must have another salesforce id with that username.

  • Reviewer Source 
  • Reviewed on 13/10/2018
Craig R.
Web Developer
2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    6/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 14/03/2017

"SalessForce Craig"

Comments: I work in SalesForce and rely on it's object and workflow rules to manage our data that we are using. SalesForce is powerful but not the most intuitive software to use on day to day basis. I have gained appreciation for the workflow rules, process builder and approval rules that allow for custom made SalesForce functions to help manage our data structures and data that we pass between our visual pages.

Pros: Ability to manipulate and change data structures on the fly to account for different processes. Also the plug-ins and ability to tie in things such a docusign, conga workflow are among some of the reasons SalesForce will continue to attract so much business.

Cons: Not intuitive and can be a bit of a pain to navigate through the various ways to get through anything.

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 14/03/2017
Shamim A.
Business Development
Computer Networking, 51-200 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 03/08/2021

"Social framework for companies"

Comments: Using Salesforce Chatter, your company can communicate internally. One of the best features is the ability to create public and private groups, in which information can be shared publicly and privately. Our company uses Chatter to make announcements.

Pros: It is a faster and cheaper way to develop CRM applications. It is also very good that there is no need for a separate mobile application development. And its ability to integrate with our partners is excellent. Salesforce is a proven product. Since I worked with an experienced team on the project, there were no serious issues. Ensure continuous improvement decision making
Optimize business process outcomes
Improve supplier or partner relationships Cost management
Enhance compliance & risk management Drive revenue growth
Improve business process agility Increase internal/operational efficiencies

Cons: Easy use, however difficult implementation of all services
The technical difficulties

  • Reviewer Source 
  • Reviewed on 03/08/2021
Verified Reviewer
Salesforce
Real Estate, 5,001-10,000 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 09/09/2018

"Amazing customer portal from Salesforce"

Pros: Easy to Setup, Domain registration was easy, Dragging and Dropping standard components from Salesforce was an excellent feature, Self Registration with zero code, SSO with AD was one-time setup, User Friendly, More Secured, They give us the IP ranges were they have hosted, Excellent Customer support, Responsive UI, Browser compatible.

Cons: It supports only 10 objects(Tables) to show by default. It doesn't support lower versions of Internet Explorer.

  • Reviewer Source 
  • Reviewed on 09/09/2018