Salesforce Experience Cloud

What is Salesforce Experience Cloud?

Nurture relationships and create lasting loyalty on the world’s #1 CRM. With Loyalty Management, your business can engage with customers in meaningful ways — bringing value to their experience and to your business. Build a loyalty program with benefits, vouchers, and rewards that will excite your customers. Generate a single source of truth for members that enables personalization at scale and weaves loyalty throughout the customer experience.

Who Uses Salesforce Experience Cloud?

Companies of any size aiming to accelerate customer loyalty programs.

Where can Salesforce Experience Cloud be deployed?

Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile)

About the vendor

  • Salesforce
  • Located in San Francisco, US
  • Founded in 2003
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, China, Germany and 5 others

Languages

Chinese, Danish, Dutch, English, Finnish and 11 others

Salesforce Experience Cloud pricing

Starting Price:

US$250.00/month
  • No free version

Salesforce Experience Cloud does not have a free version. Salesforce Experience Cloud paid version starts at US$250.00/month.

About the vendor

  • Salesforce
  • Located in San Francisco, US
  • Founded in 2003
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, China, Germany and 5 others

Languages

Chinese, Danish, Dutch, English, Finnish and 11 others

Salesforce Experience Cloud videos and images

Salesforce Experience Cloud Software - 1
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Salesforce Experience Cloud video
Salesforce Experience Cloud Software - 1
Salesforce Experience Cloud Software - 2
Salesforce Experience Cloud Software - 3

Compare Salesforce Experience Cloud pricing with similar products

Salesforce Experience Cloud

US$250.00/month
Free Version
Free Trial
US$10.00/month
Free Version
Free Trial
US$25.00
Free Version
Free Trial
US$39.00/month
Free Version
Free Trial

Features of Salesforce Experience Cloud

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Analytics
  • Brainstorming
  • Brand Management
  • CRM
  • Calendar Management
  • Campaign Management
  • Campaign Segmentation
  • Cataloguing/Categorisation
  • Client Portal
  • Collaboration Tools
  • Communication Management
  • Contact Management
  • Content Management
  • Customer History
  • Customer Profiles
  • Customer Segmentation
  • Customisable Branding
  • Customisable Templates
  • Discussions / Forums
  • Document Management
  • Engagement Tracking
  • File Sharing
  • Full Text Search
  • Group Management
  • Ideation
  • Knowledge Base Management
  • Loyalty Cards
  • Loyalty Program
  • Member Directory
  • Membership Management
  • Mobile Access
  • Moderation
  • Multi-Campaign
  • Multi-Channel Marketing
  • Real Time Analytics
  • Reporting/Analytics
  • Rewards Management
  • Search/Filter
  • Segmentation
  • Self Service Portal
  • Social Media Integration
  • Task Management
  • Third Party Integrations
  • Third-Party Integration
  • Version Control

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CXONCLOUD is a purpose-built software to understand customer experience to personalise marketing to drive repeat & referral business.
Create and manage a loyalty program across all channels with m—wise Loyalty Cloud, our feature-rich loyalty SaaS solution.
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CampusGroups is the most comprehensive and innovative Campus Experience platform for HigherEd institutions.

Reviews of Salesforce Experience Cloud

Average score

Overall
4.3
Ease of Use
4.1
Customer Service
4.1
Features
4.3
Value for Money
3.9

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
49%
4
36%
3
12%
2
3%
Naomi B.
Naomi B.
Owner in US
Verified LinkedIn User
Retail, Self Employed
Used the Software for: 1+ year
Reviewer Source

It's almost considered a neccesity with start-ups and e-commerce businesses...but, the pricing...

5 12 months ago

Comments: Almost an identical opinion and review as I have of its sister company; Sales Force Essentials- Its amazing and everything you could possibly want or need but....It is pricey. Especially, if you're in the very early stages of creating a startup and you're on a tight budget. If you have wiggle room- I say, YES! Invest in yourself, your business and the future of both!

Pros:

Any user that is given access, is able to customize their own portal, site, or files in general. As a business owner who prides herself in originality- that is HUGE! To be able to express myself freely; helps it not feel so much like work!

Cons:

Just like other Salesforce software and programs...their largest "con" is pricing. Huge strike against them and their brand if it is a company on a new and strict budget! I feel like the pricing is also; off. It doesn't match. I see something I'm thinking 'yeah that's $2.99' and come to find out I was wrong and it was; $12.99 (just an example!), and vice versa the same is true.

Brandon B.
Business Consultant in US
Hospital & Health Care, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Salesforce is simply the best

5 4 months ago

Comments: The best thing I can say about our decision to use Salesforce is it has made our company more attractive to potential buyers since we are "already on the same platform." There is power in the crowd.

Pros:

Our team loved its usability and intuitive framework. There are other modules we want to buy as soon as we are ready.

Cons:

Honestly, there is a lot of work that the third-party consultant had to do to make SF work the way we wanted it to. And this can be expensive.

Craig R.
Web Developer in
2-10 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

SalessForce Craig

3 5 years ago

Comments: I work in SalesForce and rely on it's object and workflow rules to manage our data that we are using. SalesForce is powerful but not the most intuitive software to use on day to day basis. I have gained appreciation for the workflow rules, process builder and approval rules that allow for custom made SalesForce functions to help manage our data structures and data that we pass between our visual pages.

Pros:

Ability to manipulate and change data structures on the fly to account for different processes. Also the plug-ins and ability to tie in things such a docusign, conga workflow are among some of the reasons SalesForce will continue to attract so much business.

Cons:

Not intuitive and can be a bit of a pain to navigate through the various ways to get through anything.

Verified Reviewer
Information Manager in US
Verified LinkedIn User
Automotive, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Customer Portal Software

4 4 years ago

Pros:

We use community cloud to provide information and self-services to our external customers. The tool is very flexible and we are able to create templates for different customer types which allows us to tailor their user interface. With community cloud, the customers are able to login to one application to conduct business with our company. It is also integrated with the other salesforce products which enables all customer data to be stored in salesforce and shared across multiple applications.

Cons:

The username must be formatted as an email. Some of our customers do not have business email addresses. Also, if our customer has implemented salesforce internally or has a salesforce id already with another vendor, they cannot use the same email as their username. When a user attempts to create a username, we have no way of knowing if they already have a salesforce id in another system so we must assume if the username meets all of our criteria and the creation fails that they must have another salesforce id with that username.

Shamim A.
Business Development in United Arab Emirates
Computer Networking, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source

Social framework for companies

4 11 months ago

Comments: Using Salesforce Chatter, your company can communicate internally. One of the best features is the ability to create public and private groups, in which information can be shared publicly and privately. Our company uses Chatter to make announcements.

Pros:

It is a faster and cheaper way to develop CRM applications. It is also very good that there is no need for a separate mobile application development. And its ability to integrate with our partners is excellent. Salesforce is a proven product. Since I worked with an experienced team on the project, there were no serious issues. Ensure continuous improvement decision making Optimize business process outcomes Improve supplier or partner relationships Cost management Enhance compliance & risk management Drive revenue growth Improve business process agility Increase internal/operational efficiencies

Cons:

Easy use, however difficult implementation of all services The technical difficulties