Who Uses This Software?

Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business, Charities

Average Ratings

13 reviews
  • Overall 4.2 / 5
  • Ease of Use 4.4 / 5
  • Customer Service 4.6 / 5
  • Features 4 / 5
  • Value for Money 4.1 / 5

Product Details

  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • CIPHR
  • http://www.ciphr.com
  • Founded 1982

About CIPHR

CIPHR, one of the UK's largest HR SaaS providers. Empowering employees to manage their own data and spend more time working strategically to add value to their organisations.
CIPHRs HR solutions help HR professionals attract, engage and retain workers more effectively:Highly configurable, scalable, powerful reporting and analytics, GDPR dashboard, Suite of integrations via our API, securely hosted in UK-based data centres, ISO 27001 accredited, UK support

CIPHR Features

  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Profiles
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruitment Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management

CIPHR Most Helpful Reviews

Everything seems to be an Extra cost

Reviewed on 01/11/2018
Anne P.
HR
Hospitality, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Definitely allows us to provide more detailed management information but has not taken away a lot of the time consuming admin burden due the cost issues around all the additional modules. We found the initial training and implementation rushed and not overly user friendly. If this is your first HR Management system ensure you do your research very thoroughly.

Pros: From the sales talk everything looked perfect. It was only when it came to the post implementation stage that we realised what wasn't included or was an additional cost. This has limited our use of the system. Help desk are generally good and supportive although a little slow on responding with a final solution.

Cons: The costs as everything seems to be an additional module with an extra cost.
Not a great experience with 2 different account managers

Vendor Response

by CIPHR on 14/11/2018

Thank you for taking the time to leave a review. We're sorry to hear that you have concerns about the costings for additional products and, having spoken to your Account Manager, we understand that you are currently in dialogue regarding this.
Due to internal promotions and role changes it is sometimes unavoidable that a new Account Manager is assigned to a customer.
We're committed to providing the best possible service to our customers, therefore please feel free to get in touch should you wish to discuss further.

User friendly HR system, strong customer service and support.

Reviewed on 15/12/2015
Nettie U.
HR Manager
Insurance
Used the Software for: 2+ years
Reviewer Source 
Source: SoftwareAdvice
4/5
Overall
4.5 / 5
Ease of Use
3 / 5
Features & Functionality
4.5 / 5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: User friendly system, adaptable and can grow/ develop with the business. Ideal for businesses that may not have the IT infrastructure in place and who would require Computers in Personnel to host the system.

Cons: I think it would always be the cost, even if it's competitively priced!

CiPHR - 'Does what it says on the tin'

Reviewed on 21/12/2015
Mike S.
HR Manager
Philanthropy
Used the Software for: 2+ years
Reviewer Source 
Source: SoftwareAdvice
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: It provides a great system for our needs. It does not have every bell and whistle that some systems suggest / sell off but it does everything it says it will time and time again.

Cons: Can take a little time to understand how the system drives data, if you are not a database person, but once you master this the rest is all easy from there. Has streamlined our processes and led to us achieving self service in no time at all.

Software Advice

Reviewed on 08/12/2015
Vicky D.
Organisational Development Officer
Used the Software for: 2+ years
Reviewer Source 
Source: SoftwareAdvice
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Easy to use and understand. Functionality of the system and the help and advice you receive from the whole team

Cons: The creation of your own reports - it is not always easy to understand where to find the inforamtion you wish to extract from the system which can slow you down however the support line is only a phone call away and they are always very helpful.

Fantastic Support and Easy to use System!!

Reviewed on 15/12/2015
Claire C.
HR Coordinator
Computer Software
Used the Software for: 1+ year
Reviewer Source 
Source: SoftwareAdvice
5/5
Overall
5 / 5
Ease of Use
5 / 5
Features & Functionality
5 / 5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: System - easy to use and if you are a busy HR team like most and need something that is out of the box but customisable when you need it to be then this is the system to use. Vendor - Fantastic support from the Tech Support team but also from our Account Manager, no problem is too big or small and always resolve the issue within 24 hrs

Cons: Reporting can be complicated if you aren't an Excel whizz however training is provided to help make it less painful.

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