Who Uses This Software?

Large Enterprises, Mid Size Business, Non Profits, Public Administrations, Small Business, Charities

Average Ratings

19 reviews
  • Overall 4 / 5
  • Ease of Use 4.5 / 5
  • Customer Service 4.5 / 5
  • Features 4 / 5
  • Value for Money 4 / 5

Product Details

  • Free Version No
  • Free Trial No
  • Deployment Cloud, SaaS, Web
  • Training In Person
    Live Online
    Webinars
    Documentation
  • Support Business Hours
    Online

Vendor Details

  • CIPHR
  • http://www.ciphr.com
  • Founded 1982

About CIPHR

CIPHR, one of the UK's largest HR SaaS providers. Empowering employees to manage their own data and spend more time working strategically to add value to their organisations.
CIPHRs HR solutions help HR professionals attract, engage and retain workers more effectively:Highly configurable, scalable, powerful reporting and analytics, GDPR dashboard, Suite of integrations via our API, securely hosted in UK-based data centres, ISO 27001 accredited, UK support

CIPHR Features

  • 360 Degree Feedback
  • Applicant Tracking
  • Benefits Management
  • Compensation Management
  • Employee Database
  • Employee Profiles
  • Onboarding
  • Payroll Management
  • Performance Management
  • Recruitment Management
  • Self Service Portal
  • Time & Attendance Management
  • Time Off Management

Suggested Products

CIPHR Most Helpful Reviews

Everything seems to be an Extra cost

Reviewed on 01/11/2018
Anne P.
HR
Hospitality, 51-200 Employees
Used the Software for: 2+ years
Reviewer Source 
4/5
Overall
3 / 5
Ease of Use
3 / 5
Features & Functionality
3 / 5
Customer Support
2 / 5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Definitely allows us to provide more detailed management information but has not taken away a lot of the time consuming admin burden due the cost issues around all the additional modules. We found the initial training and implementation rushed and not overly user friendly. If this is your first HR Management system ensure you do your research very thoroughly.

Pros: From the sales talk everything looked perfect. It was only when it came to the post implementation stage that we realised what wasn't included or was an additional cost. This has limited our use of the system. Help desk are generally good and supportive although a little slow on responding with a final solution.

Cons: The costs as everything seems to be an additional module with an extra cost.
Not a great experience with 2 different account managers

Vendor Response

by CIPHR on 14/11/2018

Thank you for taking the time to leave a review. We're sorry to hear that you have concerns about the costings for additional products and, having spoken to your Account Manager, we understand that you are currently in dialogue regarding this.
Due to internal promotions and role changes it is sometimes unavoidable that a new Account Manager is assigned to a customer.
We're committed to providing the best possible service to our customers, therefore please feel free to get in touch should you wish to discuss further.

Simply, Easy to Use System

Reviewed on 15/12/2015
Claire C.
Market Research
Used the Software for: 1+ year
Reviewer Source 
Source: GetApp
5/5
Overall
5 / 5
Ease of Use
Features & Functionality
5 / 5
Customer Support
4 / 5
Value for Money

Comments: As rapidly growing company we recognised that using Excel documents and paper was not sustainable. We went out a number of companies but shortlisted CIPHR due to the cultural fit that we felt as team was best suited to us.
We wanted to be able to give our staff and managers the freedom to be able to manage their work life as they needed to without having to run everything by HR - the self service function has enabled this and within the first day of our launch we had over 90 employees log in and make changes to their records.
All in all a brilliant system and is valued by those that use it!

Pros: Tech support are fantastic - all issues are resolved within 24 hours and the teams knowledge is incredible. The on-boarding functionality that we have recently launched for all new joiners have proved to be incredibly valuable and really helping to start their journey with us once they have have been recruited. System is super easy to use and if you are looking to have a system that when pulled out of the box can do everything you need it to but can be customised as and when you need then look no further.

Cons: Reporting can be complicated if you aren't an Excel whizz but the training that is offered can help minimise this.

Vendor Response

by CIPHR on 07/01/2016

Thanks for your review Claire, it's great to hear your thoughts and that CIPHR's having such a positive impact within Zoopla!

The CIPHR team

User friendly HR system, strong customer service and support.

Reviewed on 15/12/2015
Nettie U.
HR Manager
Insurance
Used the Software for: 2+ years
Reviewer Source 
Source: SoftwareAdvice
4/5
Overall
4.5 / 5
Ease of Use
3 / 5
Features & Functionality
4.5 / 5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: User friendly system, adaptable and can grow/ develop with the business. Ideal for businesses that may not have the IT infrastructure in place and who would require Computers in Personnel to host the system.

Cons: I think it would always be the cost, even if it's competitively priced!

CiPHR - 'Does what it says on the tin'

Reviewed on 21/12/2015
Mike S.
HR Manager
Philanthropy
Used the Software for: 2+ years
Reviewer Source 
Source: SoftwareAdvice
5/5
Overall
4 / 5
Ease of Use
4.5 / 5
Features & Functionality
5 / 5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: It provides a great system for our needs. It does not have every bell and whistle that some systems suggest / sell off but it does everything it says it will time and time again.

Cons: Can take a little time to understand how the system drives data, if you are not a database person, but once you master this the rest is all easy from there. Has streamlined our processes and led to us achieving self service in no time at all.

Software Advice

Reviewed on 08/12/2015
Vicky D.
Organisational Development Officer
Used the Software for: 2+ years
Reviewer Source 
Source: SoftwareAdvice
4/5
Overall
4 / 5
Ease of Use
4 / 5
Features & Functionality
4.5 / 5
Customer Support
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Pros: Easy to use and understand. Functionality of the system and the help and advice you receive from the whole team

Cons: The creation of your own reports - it is not always easy to understand where to find the inforamtion you wish to extract from the system which can slow you down however the support line is only a phone call away and they are always very helpful.

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