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BroadVoice Cloud PBX
What is BroadVoice Cloud PBX?
Leading cloud-based business communications platform. Unify your business phone, video conferencing, and texting under a single phone number. Stay connected with clients, coworkers, and vendors anywhere you are with Broadvoice’s easy-to-use platform, over a high-quality and reliable network. Additional features include auto-attendant, mobile app, and visual voicemail. Get the best customer service at an affordable cost. Scale your business with Broadvoice.
Who Uses BroadVoice Cloud PBX?
Small-Medium-Enterprise Business
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BroadVoice Cloud PBX
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Reviews of BroadVoice Cloud PBX
Alternatives Considered:
Great Product supported by an even greater team
Pros:
This software provides the highest quality, with dependable and trusted service. The feature and benefits are easy to use and the value for price paid is phenomenal. We were able to double the number of phones for the same prices as what we were paying another provider.
Cons:
The product was so easy to set up and use and the training provided was great. Can't find anything that I do not like about this software.
Alternatives Considered:
Broadvoice should be an option you look at!
Comments: I love Broadvoice's Cloud PBX from top to bottom. A solid product and very highly recommend it.
Pros:
Broadvoice Bhive / Cloud PBX is a great, easy to use UC software application. It's easy for the customer and it's easy for the administrator and/or I.T. person to navigate through and use. With all of the major features needed in a UCaaS platform, Broadvoice combines great functionality, and use on cell phones desktop, laptop and ipad.
Cons:
Interface could be designed a little better, more eye appeal, but overall it works great and no issues.
Alternatives Considered:
Avoid Broadvoice if you're a small solo business.
Comments: Things started out great years ago. Pricing was decent, call quality was good. Now my account price almost doubled and I had to negotiate a smaller package with support. Then my call quality started to fail. Currently I can't receive calls at all. Support is extremely slow and in many cases they seem to be ignoring my support tickets. I'm ready to port my number out and leave. This is a horrible phone service.
Pros:
Initial pricing seemed decent compared to competition. Call quality was decent.
Cons:
Mobile apps are extremely buggy. Support can go days to a week without responding which is horrible when your business depends on a non working voip line. I assume larger volume customers are getting priority service while small businesses like myself get ignored. Account fees increased over the years. Account contract keeps getting auto renewed which is actually illegal here in Wisconsin.
Broadvoice Response
3 weeks ago
Ryan, We sincerely apologize for the challenges you’ve experienced. We take feedback like yours very seriously, as our business is built on delivering a strong customer experience, and it’s clear that we fell short of those expectations in your case. We understand how critical our services are for your business, and we regret any frustration caused by the issues you've encountered. Your experience is not reflective of the level of service we strive to provide, and we’d love the opportunity to make things right. Please reach out to us so we can discuss your concerns directly and work toward a resolution. Our team is committed to addressing any issues and earning back your trust. We appreciate your time and your business, and we hope to have the chance to turn this around for you. Thanks, George Mitsopoulos Chief Operating Officer We have sent you a direct message with our contact information.
Alternatives Considered:
Great Offering for Cloud PBX
Comments: Outstanding customer service and design.
Pros:
Simple to use, deploy and manage. Has served us well for many years.
Cons:
What I wanted improved seemed to be addressed in B-Hive. We migrated to that offering now.
Admin & IT Broadvoice review
Comments: The system works seamlessly, the company is quick to answer questions, perform walk-throughs and make sure if there is an issue it is resolved. I can not stand "I will get back to you" support like most services today where you have to submit a ticket and wait. BV responds immediately on the phone with a knowledgeable support person.
Pros:
Customer Support, Functionality & issues are resolved usually with a single phone call. There was even a feature i didnot like that was changed.
Cons:
The problem has been resolved there was a period of time where the system would go down. that has not happened in nearly a year.
