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What is ISL Light?

ISL Light is a web-based remote desktop solution that lets you access and control any Windows, Mac or Linux computer in seconds from any computer or mobile device or to provide ad hoc technical support to mobile device users. Cross-platform, secure, high-speed screen sharing, cloud-based or on-premises license.
Rich customization options allow you to rebrand the software to your own corporate identity and apply advanced security measures.

Who Uses ISL Light?

ISL Online software is trusted by IT companies of all sizes, across all industry sectors, especially IT, healthcare, universities, banks and governments. Strongest markets are Japan, Europe and US.

ISL Light Software - Control a computer remotely
ISL Light Software - Connect to an unattended computer
ISL Light Software - Enter the access password
ISL Light Software - Start a remote support session

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Reviews of ISL Light

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.7
Features
4.6
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
76%
4
23%
3
1%
1
0%
Chris
Chris
Director in UK
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Feature-rich, robust remote support software with excellent customer support.

5.0 4 months ago

Comments: Excellent - head and shoulders above the competition.

Pros:

Customer support, feel listened to, great product, works every time, competitive pricing, never skipped a beat.

Cons:

Nothing, nada, zero, zilch. There's nothing not to like, there really isn't.

ISL Online Response

2 months ago

Hi Chris, we value your input and are glad to know that you find ISL Online to be of high quality. Your review motivates us to continue delivering excellence!

Bo
Tech Support in US
Computer & Network Security, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Gret Remote Acccess Software

5.0 4 months ago

Comments: This is the best, most intuitive remote access software for tech support technicians that service multiple clients.

Pros:

Accessing remote devices using ISL is easy. I have the app on my main PC, my laptop, and my phone. Being able to work on a device from my phone means I don't have to be tied to a computer for tech support. Everything works, always.

Cons:

When moving devices to groups, and dropping it, the screen refreshes and goes back to the top of the list. If I am moving devices, I don't want to keep scrolling down. Would be nice to select multiple devices and drag and drop to the group. Also, would be nice to create an access password per group. Since I service multiple companies, it would be nice to select group and change password for entire group.

ISL Online Response

2 months ago

Hi Bo! Thank you for your detailed and valuable feedback. In regards to the issue you've described, we have a solution for you. You can utilize the "Bulk Actions" feature to perform actions on multiple computers simultaneously. Please note that this feature is available through the ISL Online web portal and is not accessible via the desktop app. Please see the manual for more details: https://help.islonline.com/19815/1622800

Joan
tecnic in Spain
Computer Networking, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

very reliable

4.0 2 months ago New

Comments: The unattended option is perfect and always available. Possibility of having multiple operators helps a lot.

Pros:

It's very easy to install, reliable and I haven't found any incompatibilities in any of the installations I've done.

Cons:

The web's interface for changing passwords and other actions is a bit jary. The price is a little more expensive than other programs with similar features.

ISL Online Response

last month

Joan, thank you for your feedback!

MAtjaž
Support/Development in Slovenia
Consumer Electronics, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

ISL Light

3.0 5 years ago

Comments: We mostly support people in the USA, Denmark, Arab emirates.

Pros:

slo support, multiple monitor connect is nice

Cons:

I can not prepare a remote access in advance. I have to open software, generate session ID and then wait a really long time for the installer to tell the customer to download it. Generating link is nice, but I still need to be there at the beginning. It is really confusing whenever session drops, sometimes it reconnects and writes some data into chat window? why chat window? Whenever you have chat open and remote and also file transfer it is really hard to manage all those windows. Audio chat would also be nice. Connecting to some remote in Arab Emirates can take up to 5 minutes. Having multiple administrators use the same Session ID would be also a nice feature.

ISL Online Response

5 years ago

"Audio chat would also be nice. " Audio chat in an active session is possible. You can check out the following guide which will show you how to use it: https://help.islonline.com/37390/230353 "Connecting to some remote in Arab Emirates can take up to 5 minutes. " Long connection times can be caused by a number of reasons (network issues, ports unavailable, ...) If you can reproduce this issue, we can help you see the exact reason why the connections take a long time. You are most welcome to visit our live chat so we can connect to one such computer and check the issue. "Having multiple administrators use the same Session ID would be also a nice feature." Since the session code (Session ID) contains a lot of important information about the session, each session code is unique. However, you are able to invite other operators into the session by using the 'Invite operator' option: https://help.islonline.com/37390/166673#invite-operator Yours sincerely Domen Vidmar ISL Online Team

Walter
Network Administrator in US
Commercial Real Estate, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Good remote access software that does not break the bank.

5.0 4 months ago

Comments: Overall this has been a great tool. I have used many other software in this field but so far this one is the best value.

Pros:

Very easy to use. Has everything you could ask for in a remote desktop application. UI is easy to navigate and understand.

Cons:

The only con I could even give it is when you set unattended access and then go to connect to that machine it downloads and executable every time. You can just label and save that .exe and use it instead of clicking the connect in the portal. Having more than 500 end users though I just do not want to have to dig through .exe's to find the one I want.

ISL Online Response

2 months ago

Hi Walter, thank you for your insight! In regards to your issue, we suggest connecting to your unattended computers using the ISL Light desktop app rather than the web portal. Please see the manual for more information: https://help.islonline.com/44234/306295 If that doesn’t solve your problem, I kindly invite you to join our live chat and explain your request to our team.