PayHOA

Satisfied user at Lago Bello Brownsville

Pros:

Programming payments was easy and straight forward. Get feedback immediately

Cons:

Everything works well. Had no problem whatsoever

PayHOA is the answer to you HOA financial and administrative challenges.

Comments: I have been involved with 2 different HOAs. I’ve served as president, secretary, and treasurer. Until we discovered PayHOA, we truly did not have a system that was sufficient to account for everything an HOA is responsible for as accurately as what it does. It was truly the answer to our HOA administration challenges. I highly recommend it for ANY self directed HOA.

Pros:

It is a one stop shop for HOA management. PayHOA helps you to invoice residents, manage accounts, provides a collection point for all your HOA documents - everything you need to be successful.

Cons:

There is really not much I don’t like about it. It is fairly intuitive and help is fairly accessible when needed.

Not very happy

Comments: less than mediocre experience, was expecting support from person who contacted us, and now it seems the only support is during business hours with the robot, or text help

Pros:

The idea of automating things as much as possible

Cons:

Support, We kept this service because we were told we would be helped. We have many problems that have not been resolved to this day, and it took a long time to solve some of the problems were already solved.

PayHOA Review

Comments: I would say the experience has been pretty good and I usually have all my questions and concerns answered in a timely manner.

Pros:

What I like most about PayHOA is that you can access the system at any time and manage all your HOA accounts. It's very user friendly and most homeowners are able to use it without issues.

Cons:

I don't like that homeowners have to pay a processing fee to pay their bills online. The whole system for setting up payment is hard for homeowners to do too, especially because a lot of them are older and don't understand how to do it and it has a lot of steps.

Clear Industry Leader

Comments: As a homeowner, I was disappointed in the hodgepodge of tech tools our HOA was using so I started looking for options last year. There are a few out there but the difference between most of them and PayHOA was dramatic. I was elected to the board in December and we've been able to self-start with just two of us working on it (VP and Treasurer). Violations and ARC requests were easy to get going, communication with our community is a snap, and we were also able to adopt it to manage our RV parking lot by making parking slots "units."

Pros:

PayHOA is where the advertising meets the road. It does exactly as advertised and is one of the most intuitive and well-designed systems I've seen in my 30+ years managing software projects. Even though it spans the entirety of HOA operation, including accounting, anyone with enough tech savvy to order something on Amazon Prime can find their way around this product.

Cons:

There's actually nothing to dislike. Whenever I run into something I don't understand, there's an AI help tool in the bottom left corner. If I can't solve it there, I can ask for help. Our account managers are always right there to schedule coaching when needed, and the ability to add things like bookkeeping and Weebly to the package gave us exactly what we needed.