--- description: Discover the benefits and disadvantages of RepairDesk. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: RepairDesk Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Computer Repair Shop Software](/directory/30903/computer-repair-shop/software) > [RepairDesk](/software/146659/repairdesk) # RepairDesk Canonical: https://www.capterra.co.uk/software/146659/repairdesk Page: 1 / 11\ Next: [Next page](https://www.capterra.co.uk/software/146659/repairdesk?page=2) > Modern repair shop management software featuring repair ticketing, inventory, CRM, invoicing, reporting, payments and more. > > Verdict: Rated **4.7/5** by 244 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses RepairDesk? Generic Repair Shops General Repair Shops Cell Phone Repair Shops Computer Repair Shops Watch \& Jewelry Repair Shops Electronics Repair Shops Musical Instruments Repair Shops Shoe Repair Shops ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 244 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.7/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: RepairDesk - **Founded**: 2014 ## Commercial Context - **Starting Price**: US$99.00 - **Pricing model**: Flat Rate - **Pricing Details**: RepairDesk offers a free 14-day trial, allowing users to explore its features before choosing a plan. The Essential plan starts at $99/month per store and is designed for single-store repair businesses, including unlimited tickets and 5 users per location. The Growth plan, ideal for multi-store businesses and franchises, starts at $149/month per store, supporting unlimited tickets, 8 users per location, and advanced reporting. For specialized needs with mail-in repair and RD Connect, the Advanced plan is custom-priced, offering unlimited tickets and users with tailored features. Discounts are available for annual subscriptions paid upfront. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Arabic, Chinese, Danish, Dutch, English, Finnish, French, German, Italian, Japanese, Korean, Polish, Portuguese, Spanish, Traditional Chinese - **Available Countries**: Algeria, Angola, Argentina, Australia, Benin, Botswana, Brazil, British Virgin Islands, Burkina Faso, Burundi, Cameroon, Canada, Cape Verde, Central African Republic, Chad, Chile, China, Colombia, Comoros, Congo - Brazzaville and 58 more ## Features - Barcode/Label Management - Barcode/Ticket Scanning - Billing & Invoicing - CRM - Customisable Invoices - Discount Management - Electronic Payments - Employee Management - Estimating - Gift Card Management - Intake Management - Inventory Management - Invoice Processing - Job Management - Loyalty Program - Marketing Automation - Mobile Payments - Multi-Currency - Multi-Location - Multi-Store - Payment Processing - Point of Sale (POS) - Pricing Management - Purchase Order Management - Reminders - Repair Tickets - Repair Tracking - Reporting & Statistics - Sales Order Management - Sales Reports - Supplier Management - Tax Calculation - Third-Party Integrations - Time & Expense Tracking ## Integrations (19 total) - Clickatell - Google Calendar - M360 - Mailchimp - PayPal - QuickBooks Online - QuickBooks Online Accountant - RingCX - SMS Broadcast - SMSGlobal - ShipStation - Shopify - Square Payments - Stripe - Tyro ... and 4 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Computer Repair Shop Software](https://www.capterra.co.uk/directory/30903/computer-repair-shop/software) ## Related Categories - [Computer Repair Shop Software](https://www.capterra.co.uk/directory/30903/computer-repair-shop/software) - [Billing and Invoicing Software](https://www.capterra.co.uk/directory/30015/billing-and-invoicing/software) - [Retail POS Systems](https://www.capterra.co.uk/directory/31656/retail-pos-system/software) - [Accounting Software](https://www.capterra.co.uk/directory/1/accounting/software) - [Jewellery Store Management Software](https://www.capterra.co.uk/directory/10061/jewelry-store-management/software) ## Alternatives 1. [BytePhase](https://www.capterra.co.uk/software/216610/BytePhase) — 4.9/5 (15 reviews) 2. [RepairCMS Ultimate](https://www.capterra.co.uk/software/1071688/RepairCMS-Ultimate) — 5.0/5 (6 reviews) 3. [RepairShopr](https://www.capterra.co.uk/software/133945/repairshopr) — 4.4/5 (128 reviews) 4. [RepairDash](https://www.capterra.co.uk/software/1096710/RepairDash) — 5.0/5 (2 reviews) 5. [Repair Spots](https://www.capterra.co.uk/software/174055/repair-spots) — 5.0/5 (5 reviews) ## Reviews ### "Euro Mobiles and Laptops recommend repairdesk" — 5.0/5 > **aftab** | *2 December 2024* | Consumer Electronics | Recommendation rating: 10.0/10 > > **Pros**: Cannot find better software than this. Good thing there is a lot of integration and can be used on any device. > > **Cons**: So far I do not see any cons. I am very happy with the software. > > \[sensitive content hidden\] Bhai and \[sensitive content hidden\] Bhai are very honest and hard working team at repairdesk and helped me alot in my first days set up and they are available even out of hours for me if I face any issue. I needed a few extra in the software and they made it available to us. They are like my family now. Thank you repairdesk. ----- ### "Easy to use, effective software" — 4.0/5 > **Sofia** | *21 August 2024* | Design | Recommendation rating: 7.0/10 > > **Pros**: Intuitive workflow, customisable, good technical support. > > **Cons**: Some features are irrelevant to our business but unable to be removed. Email and receipt template editor is not the easiest to use > > Great onboarding team, quick setup and easy to use with lots of different customisable features. ----- ### "Great Platform with Excellent Support and Customization" — 5.0/5 > **Aaron** | *10 October 2025* | Environmental Services | Recommendation rating: 10.0/10 > > **Pros**: I’ve been really happy with RepairDesk\! The customer service and support team are always responsive and helpful. The platform is very easy to use and has everything I need — and more. I especially love how customizable it is, allowing me to tailor it perfectly to my business. Highly recommend\! > > **Cons**: The only downsides I’ve noticed are that you can’t edit workflows once they’ve been used in a ticket, which can be a bit inconvenient, and occasionally the automated emails don’t send — though that issue is pretty rare. > > The help setting up and creating the platform bespoke to my needs was great\! \[sensitive content hidden\] was there for me by email, phone and video calls when ever i needed\! ----- ### "1st Class Product & Service" — 5.0/5 > **Alan** | *9 September 2024* | Consumer Goods | Recommendation rating: 10.0/10 > > **Pros**: Modern interface and in-depth ticketing and inventory system fantastic support from the team in particular Shakeeb my point of contact for training, All in it represents an excellent product \& service. > > **Cons**: Any missing features that are connected to the Jewellery business like specific labels, Although they are in there development team as we speak so still a positive \!\! > > Fantastic \!\! The team went above and beyond. ----- ### "RepairDesk - Great Software for Organizing and Tracking Your Repairs" — 5.0/5 > **Cathy** | *14 November 2024* | Oil & Energy | Recommendation rating: 10.0/10 > > **Pros**: I was in search of software that would help to keep our repairs organized from the time that they arrived to our facility until the time that we shipped them out. RepairDesk has provided this through the many useful features that the program offers. I like being able to create unique ticket numbers to identify and track my repairs in a way that makes sense and flows with our business. The ticket labels are easy to print and contain all of the pertinent information needed to identify the repair at a quick glance. I like the fact that I can add my own custom fields that apply to our repairs and that these custom fields are searchable within RepairDesk for quick identification of the repair. I like being able to add the parts that we use in the repair process to an inventory database so that we can easily track how many units we have on hand and know when we need to order more. Creating POs for the purchase of these parts is also a useful feature. I like being able to upload pre and post repair photos. The photos are easy to upload and are of very high quality and make for great documentation. > > **Cons**: I don't have anything that I'd like to highlight here. All of my concerns have been or are being addressed. I understand that each business is unique and has it own requests. RepairDesk has a great foundation and the team has been outstanding at accommodating my requests for features that are not yet present that would work well in our business. > > Fantastic\! I have worked with \[sensitive content hidden\] and all have been extremely professional and great to work with. I have had several requests that they have accommodated, such as adding the custom fields that they helped me to create to my ticket labels, adding the ability to enter a long description in my quotations, and adding net 75 payment terms to my invoices. They have taken all of my requests into consideration and have gone above and beyond to meet them. They are also accommodating with my schedule and coordinating meeting times that work well. They are quick to respond to email communication too. An all around great team to work with\! ----- Page: 1 / 11\ Next: [Next page](https://www.capterra.co.uk/software/146659/repairdesk?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/146659/repairdesk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data