Who Uses 4me?

4me is built specifically for multinational enterprises, government agencies and their managed service providers (MSPs).

What Is 4me?

4me was built from the ground up to support SIAM and the collaboration of an unlimited number of service providers. Not just by re-creating records in different service management tools but by allowing service providers and organizations to seamlessly work together (even when using a different tool) on any request a customer may have.

New functionality has been developed this year:
- ITIL V4 compliance by Serview in 19 practices
- Just in Time provisioning
- Agile boards
- mass updates

4me Details

4me

https://www.4me.com/

Founded 2010

4me Software - Self Service
4me Software - Service Desk Console
4me Software - Project Management
4me Software - Reporting
4me Software - Provider Reports
4me video
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4me Software - Self Service - thumbnail
4me Software - Service Desk Console - thumbnail
4me Software - Project Management - thumbnail
4me Software - Reporting - thumbnail
4me Software - Provider Reports - thumbnail

Compare 4me with similar products

Starting price

US$5.00/month
US$5,500.00/one-time
US$42.00/year
US$19.00/month

Free Version

Free Version Yes
Free Version No
Free Version No
Free Version Yes

Free Trial

Free Trial Yes
Free Trial No
Free Trial Yes
Free Trial Yes

4me deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Linux (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation
  • Videos

4me Features

  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Approval Process Control
  • Approval Workflow
  • Audit Management
  • Audit Trail
  • Calendar Management
  • Change Management
  • Change Planning
  • Change Tracking
  • Collaboration Tools
  • Commenting/Notes
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customizable Fields
  • Dashboard Creation
  • Document Management
  • Forms Management
  • Incident Management
  • Knowledge Base Management
  • Learning Management
  • Multi-Language
  • Prioritisation
  • Problem Management
  • Projections
  • Real Time Analytics
  • Real Time Notifications
  • Real Time Reporting
  • Release Management
  • Reporting & Statistics
  • Rules-Based Workflow
  • SSL Security
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Single Sign On
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Task Management
  • Task Progress Tracking
  • Third Party Integrations
  • Training Management
  • Workflow Management

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  • Behaviour-Based Acceleration
  • Capacity Management
  • Change Management
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Cross Reference System
  • Customisable Reports
  • Data Import/Export
  • Data Storage Management
  • Data Visualisation
  • Device Auto Discovery
  • Diagnostic Testing
  • Event Logs
  • IT Asset Tracking
  • Import/Export Data
  • Incident Management
  • Inventory Management
  • JCL Management
  • Monitoring
  • Multi-Platform
  • Multi-User Collaboration
  • Performance Management
  • Power Management
  • Predictive Analytics
  • Prioritisation
  • Purchasing & Receiving
  • Real Time Data
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Real-time Updates
  • Reporting & Statistics
  • Role-Based Permissions
  • SSL Security
  • Sarbanes-Oxley Compliance
  • Search/Filter
  • Self Service Portal
  • Server Monitoring
  • Third Party Integrations
  • Uptime Reporting
  • Workflow Management

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  • Configurable Workflow
  • Consent Management
  • Customisable Branding
  • Customisable Reports
  • Customisable Templates
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  • Data Mapping
  • Data Storage Management
  • Data Visualisation
  • Document Management
  • Document Storage
  • Document Templates
  • Drag & Drop
  • HIPAA Compliant
  • Incident Management
  • Monitoring
  • Multi-Language
  • Multiple User Accounts
  • PCI Compliance
  • PIA / DPIA
  • Policy Management
  • Real Time Monitoring
  • Real Time Notifications
  • Reporting & Statistics
  • Risk Alerts
  • Risk Analytics
  • Risk Assessment
  • Risk Management
  • Role-Based Permissions
  • Sarbanes-Oxley Compliance
  • Search/Filter
  • Secure Data Storage
  • Security Auditing
  • Self Service Portal
  • Sensitive Data Identification
  • Single Sign On
  • Template Management
  • Third Party Integrations
  • User Management
  • Visual Analytics
  • Workflow Management

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  • Chat/Messaging
  • Client Portal
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customisable Forms
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  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Document Storage
  • Email Management
  • Email Templates
  • Feedback Management
  • Help Desk Management
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring
  • Performance Metrics
  • Prioritisation
  • Real Time Notifications
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
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  • Ticket Management
  • Workflow Configuration
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  • Change Management
  • Client Portal
  • Compliance Management
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Dashboard Creation
  • Drag & Drop
  • Email Management
  • IT Asset Management
  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Knowledge Base Management
  • Knowledge Management
  • Monitoring
  • Prioritisation
  • Problem Management
  • Project Management
  • Real Time Monitoring
  • Real Time Notifications
  • Real Time Reporting
  • Release Management
  • Reporting & Statistics
  • SSL Security
  • Self Service Portal
  • Service Catalogue
  • Service Level Agreement (SLA) Management
  • Service Reporting
  • Support Ticket Management
  • Support Ticket Tracking
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  • Task Management
  • Third Party Integrations
  • Ticket Management
  • Workflow Management

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  • Access Controls/Permissions
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  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
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  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Availability Management
  • CRM
  • Capacity Management
  • Change Management
  • Chat/Messaging
  • Client Portal
  • Configurable Workflow
  • Configuration Management
  • Contract/License Management
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
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  • Email Management
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Knowledge Base Management
  • Monitoring
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  • Prioritisation
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  • Release Management
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  • Activity Tracking
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  • Collaboration Tools
  • Commenting/Notes
  • Configurable Workflow
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
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  • Drag & Drop
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  • Help Desk Management
  • Issue Auditing
  • Issue Management
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  • CPU Monitoring
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  • Configuration Management
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  • Dashboard Creation
  • Data Migration
  • Data Storage Management
  • Disaster Recovery
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  • Email Alerts
  • Email Monitoring
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  • Incident Management
  • Inventory Management
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  • Monitoring
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  • Real Time Notifications
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  • Real-time Updates
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4me Reviews for UK Users

Read all 14 reviews

Average score

Overall
4.7
Ease of Use
4.8
Customer Service
4.9
Features
4.6
Value for Money
5

Reviews by score

5
10
4
4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >10,001
Jean-marie V.
Jean-marie V.
ESM Service Manager
Information Technology & Services, 5,001-10,000 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 25/06/2021

"True Enterprise Service Management Platform"

Comments: When asking our end-users, they love it and prefer the use of the 4me self-service over the intranet based platforms that are slow and never find the info that you are looking for.

Pros: There are a lot of things that I like about 4me :
- The ease of deployment and use by the process users and the end-users
- The out of the box processes need no customization at all and can be configured to fit your organization.
- The build-in security and privacy features to be compliant
- The collaboration possibilities between the teams
- The ease of integrating with external providers when using 4me and even when needing an integration
- The weekly releases and new features that become available
- The vast number of decission taking reports and dashboards
- The performance of the system worldwide, no other platform is that powerful

Cons: In the beginning, there was a lack of features but over the years 4me has put in a lot of effort to become one of the leading ITSM/ESM/SIAM platforms that today has everything you need to run your processes.

  • Reviewer Source 
  • Source: GetApp
  • Reviewed on 25/06/2021
Dion A.
Director (Operations)
Hospitality, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 06/06/2017

"Finally an ITSM tool that just works, without needing dozens of consultants!"

Comments: We immediately fell for this tool the moment we saw it. It just looked so much easier and it was performing so much better than any other SaaS tool we looked at. We are located in Austria and were surprised by tools from the big two vendors performing so average over here, even though their data centers are in London, Frankfurt and in Amsterdam.
We are now using it for about two years and it is even better than we thought. It has been available always, 100%. New releases are out every week and at no time did we need any consultancy for this, such a difference from our previous Footprints product!

Pros: Performance
Ease of use
very limited need of consultancy
Integration with our printer provider for printer requests at zero costs!
The support from the provider is brilliant! Personal and incredibly fast!

Cons: Color scheme is a bit dull, a bit fresher look and feel would be nice or even better, option to change color schemes
A native app for iOS and Android would be nice, although the application works really well on mobile phones and tablets (HTML5)

  • Reviewer Source 
  • Source: SoftwareAdvice
  • Reviewed on 06/06/2017
Eelco J.
  • Overall Rating
  • Ease of Use
  • Features & Functionality
    Unrated
  • Customer Support
  • Value for Money
    Unrated
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 15/12/2015

"Very user friendly and a good service for incident handling"

Comments: Pros:
Easy to use, for IT and Customers
Easy to configure the Self Service portal
Implementation can be done very quickly
Cons:
No good connectors, configuring connection with SCCM was a struggle
No possibility to email updates from incidents to customer
No ability to search in the UI Extensions
No Knowledgebase
We had problems with setting up change workflows, this should be improved

  • Reviewer Source 
  • Reviewed on 15/12/2015
Melhem E.
Melhem E.
CTO
Information Technology & Services, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 03/01/2019

"(IT) Service Management like it should be!"

Comments: Supporting our internal and external customers with a professional service management ran without effort, just works!!

Pros: - Built-in processes! No customizing required!!
- About 50 release per year - constant innovation
- Up and running service management in hours

Cons: - More automation of integrations (will be possible later this year)
- Simpler creation of service request catalog items

  • Reviewer Source 
  • Reviewed on 03/01/2019
Theo D.
Senior Support Engineer
Information Technology & Services, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 02/06/2017

"Proud early adopters of this application and we've seen it grow and evolve greatly."

Comments: Collaberation, easy implementation, great flexibility, awesome performance.

Pros: Simple and clear interface. Controlling the application is intuitive and logical. Being able to design workflows for changes and projects is simply great. The ability to design UI extensions is golden!

  • Reviewer Source 
  • Reviewed on 02/06/2017