REACH

An honest consumer review for the Reach CMS

Comments: Ultimately, Reach has allowed for quick updates to our client ads. Although most features offered by Reach are not something our company needs, they do however open potential opportunities for us to offer to our clients and utilize in the future. Furthermore, Reach did not have a specific feature that one of their competitors does offer (Watchfire Ignite), but I was able to provide the details of this new feature to a Reach Support Representative and they promised to submit this as a potential feature for the Reach CMS. This may or may not be implemented, but my concern was gladly heard - as such, the Reach customer service has been a very positive experience for myself.

Pros:

Features available enable us to compete with most of our competition and surpass others. Which in our case, allows us to offer our clients state-of-the-art service.

Cons:

Due to this being a web-based system, certain clunky response times for content updates, caching concerns, CSS consistency errors, etc - all account for a demerit in consumer value. Most of which can be addressed with future front-end updates to the Reach software. Largest concern from a front-end development standpoint would be major inconsistencies in responsive view (mobile, tablet). There should be no limitations between devices. Granted, although many of these appear concerning, the web-based route allows for flexible updates on a diverse set of systems, web-based integrations for RSS Feeds/Social Content, and many other valuable features which would hold its weight in limitations if Reach were a standalone application.

Great Digital Signage Solution with Awesome Support

Comments: VERY good support. Always receive a quick and supportive answer and resolution to our support needs.

Pros:

All-in-one management platform for our campus signage needs.

Cons:

Not all information is available on theie website...requires conversations with their tech support folks to figure out the best way to handle certain situations (such as multi-monitor displays).

Frustrating User Experience

Comments: Overall we were not impressed with Reach.

Pros:

We have been using Reach media for many years and really liked the web portal.

Cons:

We didn't like the digital players we kept having to reset them and reboot them. then we switched to firesticks and encountered issues with the app just not starting. lots of frustration working with the product.

Reach's ease and convenience has allowed us to step up our marketing and promotion efforts.

Pros:

I love the ability to create our own custom graphics and add them to our Reach screens. The screens look so professional and consistent throughout our buildings. We have six facilities with screens, and I like being able to manage them all from one place. We've been able to step up the promotion of our products and services while saving time and money.

Cons:

So far, it's been a great experience. I don't have anything to add here.

Reach Media platform is great and easy to use

Comments: Our experience with Reach has been great. They have good support and the players just work. The content managers love the playlist management and how simple it is to use.

Pros:

We liked the simplicity of web portal, the playlist management and the remote management of our devices. Their support is also very good.

Cons:

Once in a while we need to reinstall the application on some devices.