Who Uses UpKeep?

Manufacturing, Facilities Management, Fleet, Hotels, Oil & Gas, Construction, Municipalities, Distribution, Warehousing, Restaturants, Utilities, Churches, Education, Food Processing, Packaging

What Is UpKeep?

UpKeep's CMMS is rated the #1 mobile-first maintenance and asset management solution for your team. From your desktop to your phone and even your tablet, UpKeep is easily accessible from anywhere at any time. Create work orders on-the-go, get notifications when tasks are updated, and receive alerts straight from your app when assets go down making your business run more efficiently than ever before.

UpKeep Details

UpKeep Technologies

http://www.onupkeep.com

Founded 2014

UpKeep Pricing Overview

UpKeep starts at US$35.00/month. UpKeep has a free version and offers free trial. See additional pricing details for UpKeep below.

Starting Price

US$35.00/month
See pricing details

Pricing Details

$35 per user per month when billed monthly

Free Version

Yes

Free Trial

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

UpKeep Features

Asset Tracking Software
Activity Tracking
Audit Trail
Barcoding/RFID
Check-in/Check-out
Depreciation Management
Disposal Management
Location Tracking
Reservations Management
Asset Tracking
Commercial Properties
Customer Database
Dispatch Management
Equipment Management
Job Costing
Job Management
Maintenance Scheduling
Residential Properties
Routing
Scheduling
Work Order Management
Billing & Invoicing
Calibration Management
Inventory Management
Key & Lock Management
Mobile Access
Preventive Maintenance
Service History Tracking
Technician Management
CMMS
Energy Management
Equipment Management
Facility Management
IT Asset Management
Inventory Management
Maintenance Management
Parts Management
Preventive Maintenance Scheduling
Software License Management
Warranty Management
Work Order Management
Equipment Tracking
Inventory Control
Job Management
Maintenance Scheduling
Warranty Tracking
Work Order Management
Commercial Properties
Equipment Management
Facility Scheduling
Fixed Asset Management
For Schools
Incident Management
Inspection Management
Inventory Control
Preventive Maintenance
Residential Properties
Room Scheduling
Space Management
Vendor Management
Visitor Management
Work Order Management
Billing & Invoicing
Contact Database
Contract Management
Dispatching
Electronic Signature
Inventory Management
Mobile Access
Online Time Clock
Payment Collection in the Field
Quotes/Estimates
Routing
Scheduling
Service History Tracking
Work Order Management
Asset Accounting
Asset Lifecycle Management
Audit Trail
Barcoding/RFID
Depreciation Management
Disposal Management
Document Management
Inventory Tracking
Cost Tracking
Fuel Tracking
Maintenance History
Maintenance Scheduling
Parts Inventory Management
Repair Tracking
Tire Management
Vehicle Information
Warranty Tracking
Work Order Management
Access Controls/Permissions
Archiving & Retention
Collaboration
Drag & Drop
Forms Creation & Design
Full Text Search
Process/Workflow Automation
Version Control
Billing & Invoicing
Customer Database
Dispatch
Inventory Control
Job Management
Maintenance Scheduling
Mobile Access
Quotes / Estimates
Routing
Scheduling
Service History Tracking
Technician Management
Work Order Management
Audit Management
Compliance Tracking
Configuration Management
Contract/License Management
Cost Tracking
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
Appointment Management
Customer Database
Dispatch Management
Equipment Tracking
Photos In Reports
Print on Site
Report Templates
Speech Recognition
Subcontractor Management
Barcoding/RFID
Check-in/Check-out
Cost Tracking
Forecasting
Inventory Optimisation
Inventory Tracking
Item Management
Reorder Management
SKU/UPC Codes
Serial Number Tracking
Supplier Management
Alerts/Notifications
Forecasting
Inventory Optimisation
Kitting
Manufacturing Inventory Management
Mobile Access
Multi-Channel Management
Product Identification
Reorder Management
Reporting/Analytics
Retail Inventory Management
Supplier Management
Warehouse Management
Asset Tracking
Billing & Invoicing
Calibration Management
Inventory Management
Key & Lock Management
Mobile Access
Predictive Maintenance
Preventive Maintenance
Scheduling
Service History Tracking
Technician Management
Work Order Management
Accounting Integration
ERP
MES
MRP
Maintenance Management
Purchase Order Management
Quality Management
Quotes/Estimates
Reporting/Analytics
Safety Management
Shipping Management
Benchmarking
Cost Tracking
Downtime Tracking
Historical Reporting
Performance Metrics
Quality Control
Real Time Reporting
Root Cause Analysis
Trend Analysis
Work Order Management
Condition Monitoring
Inspection Management
Maintenance Scheduling
Mobile Access
Predictive Maintenance
Purchasing
Reminders
To-Do List
Vendor Management
Work Order Management
Alerts/Notifications
Appointment Scheduling
Automated Scheduling
Class Scheduling
Employee Scheduling
Facility Scheduling
Group Scheduling
Multi-Location
Real-time Scheduling
Resource Scheduling
Room Booking Management
Contract Management
Customer Database
Dispatch Management
Inventory Control
Job Management
Preventive Maintenance
Quotes/Estimates
Recurring Appointments
Routing
Scheduling
Work Order Creation

UpKeep Reviews

Showing 5 of 1,082 reviews

Overall
4.7/5
Ease of Use
4.6/5
Customer Service
4.8/5
Features
4.4/5
Value for Money
4.6/5

Upkeep can change your whole maintenance program

Reviewed on 13/11/2019
Paul D.
Safety Coordinator
Food & Beverages, 201-500 Employees
Used the Software for: 6-12 months
Reviewer Source 
5/5
Overall
3/5
Ease of Use
5/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: It's as good at the information provided, which is made better because once it's in there, its accessible to anyone and over time, can provide information

Pros: Information, details, knowing what was done on a machine last time, it means that you don't necessarily have to do the same job twice. If a problem comes back and was misdiagnosed last time you can review what was done and see if you can find where the actual issue is. Locations, parts, assets, you can put them all into this software and down to the bolt you can provide details on any of them.

Cons: The UI needs work, especially when moving parts around or finding assets in a location. Having a naming standard helps a lot. If you know that an item belongs at a specific site, having a clear site name along with what it is makes a difference.

Vendor Response

by UpKeep Technologies on 14/11/2019

Hi Paul!

Thank you for taking the time to leave a review and for all of your feedback! We are so happy to hear UpKeep is providing value to you and your team and helping to improve your maintenance program. Your feedback regarding the UI of the Parts page is valuable and we will make sure to bring it to the attention of our Product team.

Thank you again for taking the time to submit your feedback as we are always looking for ways to improve the app and make our customer's workflows as seamless as possible.

Have a great day!

Best overall usability

Reviewed on 27/11/2019
Jonathan B.
Clinical Engineering Director
Hospital & Health Care, 51-200 Employees
Used the Software for: 1+ year
Reviewer Source 
Source: SoftwareAdvice
5/5
Overall
5/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Overall, this is the best CMMS we have used. I did sample the top 10 for a year before deciding and upKeep was the best because of easy of use in the field. This software saves time by reducing paperwork and admin tasks.

Pros: I sampled many different CMMS programs and upKeep was the only software that made the cut. This software is actually usable in the field.

Cons: There are a few additional features I would like to see. I would like to be able to set exact permissions per user. the amount of administrative data available to Limited Technician renders some functionality not usable. Not everyone needs a list of all vendors and customers. There needs be a permissions checkbox to limit some access and functionality per user. Depending on how this software is used, it could cause an issue. would you want everyone in your company to have a list of our all your customers and vendors? for this reason. We avoid using some features and have not upgraded to the business package.

Its a Keeper as long as you are keeping UP on it.

Reviewed on 28/01/2020
Ryan K.
Facilities Maintenance Specialist
Facilities Services, 51-200 Employees
Used the Software for: 1-5 months
Reviewer Source 
Source: SoftwareAdvice
4/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
4/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: Very positive experience so far. They have answered all my questions sufficiently and in a very timely manner. Our account manager [SENSITIVE CONTENT HIDDEN] is fantastic, she is great at explaining things to people of all technical levels. We can see this software allowing to move forward quickly and put together our S.O.P's with minimal disruption during crucial times when we bring in new employees.

Pros: The Customization of the software is quite extensive. Has an honest to goodness workflow that is concise and easy to follow. Best have this system completely laid out and ready to roll prior to rolling it out within your facility that way you can utilize the software's capabilities to its vast potential. The tracking for the work orders is super convenient and thorough and allows for reporting to be super easy and helps track problem areas or where money should be spent.

Cons: I feel that it pigeonholes your ability to use various systems and has no overlap with other systems that could potentially be helpful. does not offer a scheduling option to allow for access to say apartments where 24-hour notice is necessary. Having the ability to link to a calendar or a calendar within upkeep to organize my day project by the project is what is needed badly

A very strong start, but a long way to go yet.

Reviewed on 28/02/2019
Jamie P.
Grounds & Buildings Manager
Events Services, 13-50 Employees
Used the Software for: 1+ year
Reviewer Source 
3/5
Overall
4/5
Ease of Use
3/5
Features & Functionality
4/5
Customer Support
4/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: We all like it, but the glitches are too slow at being corrected. I really don't want to switch companies but it has come up recently. I like working with the support team, they always seem very willing to help. Unfortunately the solutions they provide are hardly ever agreeable with me. I think that is usually no fault of theirs, but rather that we keep reaching the end of the program's capabilities. That is frustrating for me.

Pros: I really love the layout and the ease of use. I also appreciate the diverse application to many different uses. The fact that you can access it from a phone or a computer is amazing. Very convenient that way.

Cons: RECURRING WORK ORDERS! There are so many glitches when you start making work orders recur. I've tried my best to provide feedback on this because it is really starting to be a deal breaker but the problems continue. 1) duplicates pop up constantly and they don't go away easily.
2) The scheduling options for recurring work orders is totally bad. Model it after Google Calendar first, then add options to make it more detailed. The fact that you can't schedule seasonal tasks without some silly back-end procedure to duplicate the work orders every year is highly frustrating.
3) Gonna need a little more flexibility in the different categories of user. My techs need to be able to create their own work orders without being a complete access administrator. There should be something in between. I trust my guys and they know their jobs, I don't need to make all their work orders for them.
4) I'd like to see some improvement in the template modules. I've not been able to benefit from them realistically even though I've tried. When you go to add them into a work order it just never seems to make much sense.

A great start!

Reviewed on 03/12/2019
Ryan S.
Maintenance Manager
Food & Beverages, 51-200 Employees
Used the Software for: 1-5 months
Reviewer Source 
Source: SoftwareAdvice
5/5
Overall
4/5
Ease of Use
4/5
Features & Functionality
5/5
Customer Support
5/5
Value for Money
Likelihood to Recommend:
Not Likely Extremely Likely

Comments: My experience over the first month with UpKeep has been very positive. The team in California have been checking in to provide support and they've sent us a ton of QR labels for our assets and stock room. I have worked with five different CMMSs over the past several years and have been responsible for two implementations. This has been the smoothest and easiest one so far... configuration has been easy and it's been warmly welcomed by my team and the organization as a whole.

Pros: The ease of use and functionality check all of the boxes I was looking for. I get updates on my phone, can track work, and share what we're doing throughout our organization in a way that is simple to understand. The cost and very low barrier to entry has been a huge plus as well.

Cons: There have been little quirks with the system that have taken a little getting used to. Updating PMs or creating a PO, for example, can be difficult when you click off the screen to update a piece of that (check list, asset, or part) and then the whole thing that was being worked on is lost. Having discreet location differences for assets and stock rooms would be nice, too.