15 years helping British businesses
choose better software

What is UpKeep?

UpKeep's IT Asset Management Software is a modern maintenance and asset management solution for your team. From your desktop to your phone and even your tablet, UpKeep is easily accessible from anywhere at any time. Create work orders on-the-go, get notifications when tasks are updated, and receive alerts straight from your app when assets go down making your business run more efficiently than ever before.

Who Uses UpKeep?

Manufacturing, Healthcare, Agriculture, Food Processing, Facilities Management, Fleet, Hotels, Oil & Gas, Construction, Distribution, Warehousing, Utilities, Packaging,

Where can UpKeep be deployed?

Cloud-based
On-premise

About the vendor

  • UpKeep Technologies
  • Located in Los Angeles, US
  • Founded in 2014

UpKeep support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, British Virgin Islands, Canada, China and 11 others

Languages

Chinese, English, French, Spanish

UpKeep pricing

Starting Price:

US$45.00/month
  • Yes, has free trial
  • No free version

UpKeep does not have a free version but does offer a free trial. UpKeep paid version starts at US$45.00/month.

Pricing plans get a free trial

About the vendor

  • UpKeep Technologies
  • Located in Los Angeles, US
  • Founded in 2014

UpKeep support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, British Virgin Islands, Canada, China and 11 others

Languages

Chinese, English, French, Spanish

UpKeep videos and images

UpKeep Software - Work Order Management Made Easy: Create, assess, prioritize, and measure all of your maintenance work orders in one place. UpKeep is the easy-to-use, all-in-one solution that simplifies work order management.
UpKeep Software - View Work Order Details: Ensure consistency around work order documentation with immediate access to work order information.
UpKeep Software - Create & Manage Work Orders from Your Phone: Make better and more data-driven decisions for repairs with on-the-go access to asset work order history.
UpKeep Software - Parts & Inventory Management: UpKeep’s inventory management software provides you with powerful insights to better control costs and ensure you have sufficient supply in stock.
UpKeep Software - Analytics: Quickly generate a maintenance report to evaluate work order completion rates, maintenance costs, technician productivity, inventory levels, and more.
View 6 more
UpKeep video
UpKeep Software - Work Order Management Made Easy: Create, assess, prioritize, and measure all of your maintenance work orders in one place. UpKeep is the easy-to-use, all-in-one solution that simplifies work order management.
UpKeep Software - View Work Order Details: Ensure consistency around work order documentation with immediate access to work order information.
UpKeep Software - Create & Manage Work Orders from Your Phone: Make better and more data-driven decisions for repairs with on-the-go access to asset work order history.
UpKeep Software - Parts & Inventory Management: UpKeep’s inventory management software provides you with powerful insights to better control costs and ensure you have sufficient supply in stock.
UpKeep Software - Analytics: Quickly generate a maintenance report to evaluate work order completion rates, maintenance costs, technician productivity, inventory levels, and more.

Features of UpKeep

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Notifications
  • Asset Lifecycle Management
  • Asset Tracking
  • Audit Management
  • Audit Trail
  • Barcode/Ticket Scanning
  • Barcoding/RFID
  • Billing & Invoicing
  • Calendar Management
  • Calibration Management
  • Check-in/Check-out
  • Code Enforcement
  • Collaboration Tools
  • Compliance Management
  • Compliance Tracking
  • Components Tracking
  • Configuration Management
  • Contact Database
  • Contract/License Management
  • Cost Tracking
  • Customer Database
  • Customisable Forms
  • Customisable Reports
  • Data Import/Export
  • Data Visualisation
  • Depreciation Management
  • Dispatch Management
  • Document Management
  • Downtime Tracking
  • Drag & Drop
  • Electronic Signature
  • Equipment Maintenance
  • Equipment Management
  • Equipment Tracking
  • Facility Asset Management
  • Facility Management
  • Facility Scheduling
  • File Storage
  • Fixed Asset Management
  • Forecasting
  • Forms Creation & Design
  • Forms Management
  • Fuel Tracking
  • GPS
  • Historical Reporting
  • IT Asset Management
  • Image Capture
  • Incident Management
  • Inspection Management
  • Inventory Control
  • Inventory Management
  • Inventory Optimisation
  • Inventory Tracking
  • Invoice Management
  • Job Management
  • Kitting
  • Labor Cost Reporting
  • Location Tracking
  • Logbook Tracking
  • Maintenance Management
  • Maintenance Scheduling
  • Mobile Access
  • Monitoring
  • Multi-Location
  • Offline Access
  • Online Booking
  • Online Time Clock
  • Order Management
  • Parts Management
  • Payment Collection in the Field
  • Performance Metrics
  • Predictive Maintenance
  • Preventive Maintenance
  • Process/Workflow Automation
  • Project Management
  • Purchase Order Management
  • Quality Management
  • Quotes/Estimates
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Updates
  • Real-time Scheduling
  • Receiving/Putaway Management
  • Reminders
  • Reorder Management
  • Repair Tracking
  • Reporting & Statistics
  • Reporting/Analytics
  • Returns Management
  • Root Cause Analysis
  • Routing
  • Scheduling
  • Self Service Portal
  • Service History
  • Service Request Management
  • Space Management
  • Status Tracking
  • Supplier Management
  • Supply Chain Management
  • Task Management
  • Technician Management
  • Third-Party Integrations
  • User Management
  • Vehicle Information
  • Vendor Management
  • Warranty Tracking
  • Work Order Management

Alternatives to UpKeep

Asset Essentials is a cloud-based CMMS platform developed to reduce maintenance costs, improve productivity and make smarter decisions.
Work order solution organizes service requests, schedules recurring tasks, tracks assets, time and materials, provides reporting.
The fastest, easiest, and highest value service management software to automate everything from first customer contact to getting paid.
Boost uptime by 95% and hit 100% PM completion with eMaint CMMS. Get your FREE demo now!
Cloud-based & installed property management tool that helps using features like financial reporting, budget tracking, etc.
Reduce data management time to fifteen minutes a day through CMMS, and complete and report tasks on the fly from anywhere!
Master your facility’s maintenance with FaciliWorks CMMS software. Free trial and free web demo - no strings attached.
An Asset Lifecycle Management solution powered by AI that brings together EAM, APM and RCM for optimizing all your assets.

Reviews of UpKeep

Average score

Overall
4.6
Ease of Use
4.6
Customer Service
4.7
Features
4.4
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Dirk
Dirk
Director of Operations in US
Verified LinkedIn User
Real Estate, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Crucial Team Management

5.0 5 years ago

Comments: This creates the foundation for extensive maintenance records, historical tracking of problems, inventory, and more. It allows you to monitor your entire portfolio on a macro and micro level.

Pros:

Functionality. This cloud-based task manager functions at the level that works for you. Whether you're assigning basic tasks at a complex you own and manage or inspecting individually tagged pieces of hardware this is essential. The accountability from a required signature showing this task has been done is reassuring. Should there be a hang-up or question UpKeep's customer service is there to help you through it.

Cons:

The initial challenge is determining the depth at which to utilize this software most effectively. Whenever an organization chooses to go with a task manager, it is only effective as the degree to which your staff buys into it.

Alternatives Considered: monday.com and Asana

Reasons for Choosing UpKeep: As we grew we needed better tracking and filtering. We lacked the ability to pull the reports we needed before.

Reasons for Switching to UpKeep: The tailored approach to real estate.

UpKeep Technologies Response

5 years ago

Hi Dirk, Thank you for taking the time to leave a review for UpKeep! We're so happy to hear that UpKeep is serving your team for tasks and projects big & small. The fact that the signature feature has provided a layer of accountability for your team is amazing! We're glad that the ability to historically track your work at a micro and macro level is helping you take the team to the next level. If you ever do need assistance in developing your maintenance program using UpKeep, feel free to reach out to your dedicated Customer Success Manager. Our team will follow up with you to connect your team to this dedicated resource. Thank you again for leaving us a great review. We really do take and appreciate your feedback seriously!

Rick
Facility Manager in US
Religious Institutions, 51–200 Employees
Used the Software for: Free Trial
Reviewer Source
Source: SoftwareAdvice

Perfect CMMS for my Needs

5.0 4 years ago

Comments: Using Upkeep has been an easy process, and it helps keep everything in one place. I also like the fact that our Operations Manager sees everything that I do, from creation of work orders, to updates, and completion of work orders.

Pros:

The free features are perfect for my use. My day is all about work orders, and being able to manage these work orders easily makes my day easier. We used to use paper work orders, which I had to fill out, file, and then track in another file. I would then need to create a separate report to send to the property team for review. I like having the ability to have everything in one place, without having to create so many separate reports.

Cons:

Nothing about this software is difficult to use. I do wish more was offered in the free version, such as reporting. I was able to use it during the free trial, but now am using the free version, in which reporting is only available in paid versions. I understand that this is how the company makes money, and I will be making the switch to a paid version when it is approved in our new budget. One thing that bugs me and hope gets fixed, is during the work order creation. I have over 120 locations and sub-locations. When I create a work order and choose the location, you should be able to begin typing the location in the box and it should self-populate the box. Right now, only the main locations will self-populate, not the sub-locations. I only have three main locations, and all the rest are sub-locations, so I have to scroll to search for the exact location I need. It's nothing major, but just an annoyance, and I hope this will be fixed soon so that any location will self-populate the box when you begin typing it.

Alternatives Considered: MAPCON and ManWinWin

Reasons for Switching to UpKeep: Pricing was better for what you get. ManWinWin was way to technical, and made more for factories. Mapcon may have worked and it seemed to be pretty user-friendly as well, and I did try their free trial, but it kept crashing my computer every single time.

Ilenia
Accounting Officer in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

My Experience With UpKeep

5.0 4 weeks ago New

Pros:

The tool makes scheduling easy and it has great mobile access features.

Cons:

No bad experiences with UpKeep. It meets needs.

John
Technical Services Supervisor in US
Utilities, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source
Source: SoftwareAdvice

Not Too Happy So Far

2.0 2 months ago New

Pros:

If the system worked properly I would be happy with it. unfortunately at this time the system is frustrating to work with.

Cons:

contacted [sensitive content hidden] at customer service in regards to the scrolling issue that i am experiencing. [sensitive content hidden] brought it up @ 3 weeks ago at a "Bug" meeting. i have not seen a resolution and have not recived an update. i did ge a temporary work around that is not that great for me. also non of the techs can get the book mark feature to work at all.

David
Head of Service in US
Electrical/Electronic Manufacturing, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: SoftwareAdvice

Excellent tool for technology company that needs affordable CMMS

5.0 3 months ago

Comments: UpKeep has been very helpful in guiding us through adoption of the platform and providing us the tools needed to expand our capabilities and record keeping. This is an excellent platform that has helped us build our service delivery platform

Pros:

UpKeep is easily configured and very flexible to meet our very unique business model. The support team has been outstanding throughout our implementation and continues to provide top notch service to guide us through new challenges. I appreciate the relatively low cost against the market to all us to grow with the product and add licenses without significant cost

Cons:

The platform is designed for a more traditional break/fix style work force management application. It has forced us to adapt some of our (albeit maturing) processes to meet the capability within the platform in order to capture the data and detail that we are looking for.