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What is GetSwift?

GetSwift is a simple software that streamlines your whole delivery business, enabling you to track drivers, alerts customers with live tracking in your company branding as well as collect rich business intelligence to help you keep improving and growing your delivery operation.

Who Uses GetSwift?

logistics, transport, delivery, courier, messenger, long haul, trucking, restaurant delivery, food delivery, auto-parts delivery, auto-parts, cannabis delivery, food & beverage distribution,

GetSwift Software - GetSwift's Live Tracking Map
GetSwift Software - GetSwift's Driver App
GetSwift Software - GetSwift's SMS Messages for Customers
GetSwift Software - GetSwift's Business Intelligence Suite

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Reviews of GetSwift

Average score

Overall
3.6
Ease of Use
3.8
Customer Service
3.3
Features
3.5
Value for Money
3.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Verified Reviewer
Verified LinkedIn User
Investment Management, 2–10 Employees
Used the Software for: Free Trial
Reviewer Source
Source: GetApp

Quick and Accurate

5.0 6 years ago

Pros:

Tracking is on point and very reliable!! I tried the free trial and now i'm hooked. I had no issues and would recommend to a friend.

Cons:

I wish that more restaurants were on the app as I'd prefer to use this one over UberEats or Grubhub because they're not as accurate or no tracking.

Max
Max
Customer Specialist in US
Verified LinkedIn User
Logistics & Supply Chain, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Fleet management/logistics

4.0 5 years ago

Comments: It was an easy and potentially temporary solution for when our telenav track service was suddenly discontinued. I foresee us looking for a similar product eventually that meets more of our needs.

Pros:

No subscription required and can all be conducted via smartphone, no hardwire equipment in vehicles required.

Cons:

No breadcrumb trail, no mph monitor, difficult to re-arrange the order of stops and pickups. My staff has had a little bit of a difficult term entering templates so they can display somewhat confusing on our drivers phones. We're a packaging and food service supplier that delivers to our customers via box trucks, tractor trailers, and sprinter Van's so we're not necessarily your target market. Also would be nice to have a monthly payment structure. Our drivers are all employees making pickups and deliveries and not always to customers. They are onsite for vendors and making multiple stops at our facility, it seems odd to pay for them to be scheduled to pickup product or bringing product back to our warehouse. Hopefully you can release a similar service but more focused on our type of business model. I would be eager to keep doing business with you in long term if that was the case. It would be nice to have a flat monthly fee per driver login.

Gerry
Owner in US
Transportation/Trucking/Railroad, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

GetSwift Review

3.0 5 years ago

Comments: The ease of updating customers the status of their shipments.

Pros:

I like how the software notifies the customers the statuses of their shipment.

Cons:

I like least that you're only able to add one email address into jobs and there isn't a multi-stop function. Also, the maps for tracking a shipment doesn't update quickly enough, which delays the ETA compared to the actual time.

GetSwift Response

5 years ago

Gerry, we appreciate you taking the time to leave us a review. We are always looking for ways to improve the software and suggestions like yours make a big difference.

Courtney
President & Founder in US
Hospitality, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

GetSwift is amazing!

5.0 5 years ago

Pros:

GetSwift helps us navigate all the logistics of our business on a daily basis. We love that we can send our team personalized details about every customer we serve!

Cons:

I would love to be able to customize the questions that are sent to clients after each delivery.

GetSwift Response

5 years ago

Thank you so much for the great review, Courtney. We appreciate you taking the time to do so and also sharing your suggestions for improvement.

Jeff
Logistics Co-ordinator in South Africa
Fishery, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Adding a Asset Manager (Item stoarge) + (bar code Scanner)

5.0 5 years ago

Comments: Its great but some key functions like bar code scanner and item inventory would take away another platform I use and rather just use GS platform for all delivery needs

Pros:

Love the software guys great work! It would be amazing if you could integrate a bar code scanner and an Item inventory section. For most drops that we use there's a asset item hand over. Would be amazing to track those through GetSwift instead of a separate system

Cons:

Built in Asset Manager type of item capture, bar code scanner

GetSwift Response

5 years ago

Hi Jeff. We appreciate the review and especially the feedback as we are always looking to improve our software.