Petal Scheduling (PetalMD)

Who Uses Petal Scheduling (PetalMD)?

Physician groups (medical departments or services), including emergency medicine physicians, cardiologists, pediatricians, radiologists, gynecologists and many other specialists.

What Is Petal Scheduling (PetalMD)?

Petal Scheduling reduces the time invested in the management of medical staff scheduling by 80%. Supported by AI, it automates the creation of schedules and ensures a fair distribution of work shifts while respecting absence requests, fairness and business rules. The solution facilitates the exchange of shifts between doctors and keeps the schedules up to date in real time. Petal Scheduling is used by over 50,000 healthcare professionals in North America and Europe.

Petal Scheduling (PetalMD) Details

PetalMD

http://www.petalmd.com

Founded 2009

Petal Scheduling (PetalMD) pricing overview

Petal Scheduling (PetalMD) has a free version and offers a free trial. Petal Scheduling (PetalMD) paid version starts at US$15.00/month.


Starting Price

US$15.00/month

Pricing Details

https://www.petalmd.com/petal-scheduling-pricing-plans

Free Version

Yes

Free Trial

Yes

Petal Scheduling (PetalMD) deployment and support

Support

  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • In Person
  • Live Online
  • Webinars
  • Documentation

Petal Scheduling (PetalMD) Features

  • Appointment Scheduling
  • Billing & Invoicing
  • Drag & Drop
  • Faculty/Staff Management
  • HIPAA Compliant
  • Multi-Location
  • No-Show Tracking
  • On Call Scheduling
  • Patient Records Management
  • Physician Management
  • Recurring Appointments
  • Self Service Portal

View full list of Medical Scheduling Software

  • Claims Management
  • E-Prescribing
  • EMR/EHR
  • HIPAA Compliant
  • Insurance Eligibility Verification
  • Inventory Management
  • Medical Billing
  • Multi-Office
  • Multi-Physician
  • Patient Portal
  • Patient Records Management
  • Patient Registration
  • Patient Scheduling
  • Physician Scheduling

View full list of Medical Software

Petal Scheduling (PetalMD) Alternatives

More Petal Scheduling (PetalMD) alternatives

Petal Scheduling (PetalMD) Reviews for UK Users

Read all reviews

Overall rating

4/5

Average score

Ease of Use 3.6
Customer Service 3.9
Features 3.7
Value for Money 3.7

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Verified Reviewer
Emergency Physician
Hospital & Health Care, 1,001-5,000 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 13/03/2018

"Physician lifestyles have been totally transformed"

Pros: PetalMD is an intuitive scheduling platform that allows physicians to have a life outside of work. Docs can finally be there for their family, friends and themselves. Physicians who work at two sites or also have run a clinic outside the hospital no longer have to suffer hours by their computer and phone sorting through multiple trades when they are double-booked. Trades through a "marketplace" or directly between physicians are error-checked by the computer for schedule conflicts and updated to the master schedule in real-time. We no longer fax an updated copy of the schedule every few days to the hospital, not certain if the most recent version is the one posted; hospital clerical staff can have limited-access accounts to view the master schedule online. The technical support is always quick, helpful, and professional - the answer to my problem is always found. If your group is anything like my group, then they will have zero regrets going to this platform. I make the schedule for my department and I have found the scheduling system adaptive to our group's many unique needs.

Cons: There is a learning curve to using the scheduling system and I would recommend training at least one other person other than the scheduler to avoid downtime if the scheduler is away unexpectedly. The training process was very helpful but becoming an expert in all the functionality of the schedule creation took me about 6-8 months to master (at least a couple of schedules). The scheduling system has to be meticulously programmed in its parameters or else it can do something really silly with people's schedules. Support has been great to adjust little rules to iron out these "bugs" in the rules I created with the PetalMD consultant. They always figure out a way to avoid similar problems in the future for me. We are now in our sixth iteration of the schedule and every round the schedule making gets easier. The mobile app does not have nearly as much functionality as the desktop website version. Some missing features can be very important like no error-checking for shift trades.

Vendor Response

by PetalMD on 11/06/2018

Wow! Thank you for this amazing and complete review! We're really glad to see that you fully appreciate the time saved by our software; this is one of our goals!

  • Reviewer Source 
  • Reviewed on 13/03/2018
Jonathan tristan W.
Dr.
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 13/03/2018

"overall pretty good"

Comments: Better way to book off time.

Pros: there are a number of different calendar views that make it easy to navigate. I can clearly see what I have booked off. I am able to see who is working with me during the day and who is available for trades. trades are straight forward.

Cons: I book off months in advance and there are only a few options for time off, there should be more
Sometimes, my days off are dropped.
Printing can be hassle - I like a particular view which is sometimes hard to find in the list of options.
The more users the more confusing the trade situation. I usually have this ironed out before hand and then go into Petal to make the switch. Otherwise it moght be a bit more difficult.

Vendor Response

by PetalMD on 11/06/2018

Hello Jonathan,

Thank you for your kind words about the calendar views and trade features! Please know that we are currently working on upgrading these features to make them easier to use.

As far as your comment on the time off functionality, the planner of a group can create the categories that s/he wants to allow the group to use. So you should check with your group planner. This is not a PetalMD limitation.

  • Reviewer Source 
  • Reviewed on 13/03/2018
Dorota N.
Physician
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    3 /5
  • Customer Support
    3 /5
  • Value for Money
    2 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 13/03/2018

"Users are happy with it. Some challenges with planning."

Pros: User friendly interface, good mobile app. Prompt responses to help requests. Able to trade and post shifts to a marketplace.

Cons: Planning support. Had a lot of difficulty when we needed to make multiple simultaneous changes to the schedule. Also didn't get much in the way of guidance for advanced planning so never tried this, though we are paying for it.

Vendor Response

by PetalMD on 11/06/2018

Hello Dorota,

Thank you for your kind words about our interface and our shift trade features! As you know, we're currently on the case regarding your advanced planning request, we hope you'll like the new features!

  • Reviewer Source 
  • Reviewed on 13/03/2018
Fiona M.
MD
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    2 /5
  • Features & Functionality
    3 /5
  • Customer Support
    5 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 17/03/2018

"I like using PetalMD but feel it could be more user friendly and help me schedule tasks easier"

Pros: I like the calendar format and ability to easily switch between specialty call schedules. I also like that I am able to use it on my phone as well as laptop.

Cons: Inability with current package to let the software make the scheduling decisions. I understand that this due to the package that my department has purchased but it is an issue with my use of the software.
The second issue I have is the ease of use for scheduling is not that user friendly. I have to try things a couple of times to figure out the right way to do things. That said customer service is excellent and has always helped me figure out any issues I may have.

Vendor Response

by PetalMD on 11/06/2018

Hello Fiona,

Thank you for your positive review of our customer service!

As for your current package, if you feel the Advanced plan (automated scheduling) could be useful for you and your group, do not hesitate to write to us at [email protected] or to book a custom demo :
https://www.petalmd.com/en-ca/scheduling-software-demo

  • Reviewer Source 
  • Reviewed on 17/03/2018
Ian W.
Pediatrician and Chief Scheduler
Used the Software for: 1+ year
  • Overall Rating
    4 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    Unrated
  • Reviewer Source 
  • Reviewed on 16/03/2018

"great to help our Peds group call schedule"

Pros: Simplistic symbols he one learn how to use this software. It is helpful to also learn the mobile app is it is also useful on a daily basis. The software is easy for MD's to learn and manipulate to their own needs. It also helps with sorting out call equity issues.

Cons: Need to spend to time become adept but this is overall a quick process. My biggest issue is I would like the mobile app to allow me as a scheduler to make changes. Currently this can only be done it seems from a desktop which can be limiting.

Vendor Response

by PetalMD on 11/06/2018

Hello Ian,

We're glad to hear that our application helps you on a daily basis, that's what we're aiming for! For the moment, some features for scheduling are only available on the desktop version because scheduling comes with a lot of options; but we understand your concern and we will see what we can do regarding changes.

  • Reviewer Source 
  • Reviewed on 16/03/2018