Sparkrock

Comments: My overall experience with Sparkrock has been positive. There have been challenges, and usually because I didn't listen to their advice. I have learned over the years to trust their judgement, while I know my organization best, they know the product and have been through many more implementations and upgrades than I have.

Pros: The flexibility of the product. The ability to use as much or as little as you want. The opportunity to expand as funds become available. The use of dimensions enables specific reporting requirements. The software is a Microsoft product so information is easily transferred to other Microsoft products. The introduction of a "search" function in recent upgrades is a simple function that I use almost everyday.

Cons: The accounts payable g/l batch report and sales invoice when originally printed cut off fields and customization's where necessary before they could be used.

Comments: Great product. Great company. Would highly recommend.

Pros: This product is extremely user friendly and easy to navigate. The option of going paperless is fantastic (all AP invoices can be attached electronically). When you encounter an issue, the response from customer service is quick. The entire Sparkrock staff is extremely friendly and they are passionate about their product. They work with you to ensure an easy transition/upgrade.

Cons: They offer training videos in the customer support center but some are not thorough enough. I hope they release a tips and tricks for AP

Comments: I am currently working on creating reports for each of our programs/funders as required both in Sparkrock and in Jet Reports. I have asked about this previously, but have not been given an answer. It would useful for the program to have saved report settings so the date/dimensions/filters do not have to be applied every single time.

Pros: I generally just work with A/P, but I do like how the support documentation is easily available. I no longer have to go through paper files to find things.

Cons: I notice that new users struggle to use the program when they first start. It's not as intuitive as I would like it to be.

Pros: General ledger entries can be set up to include Ministry of Education expense categories and objects. This allows for quick confirmation of where expenses will be reported when viewing these entries. Very happy with their customer service.

Cons: The WebApps has some functionality that isn't a perfect fit for us, and we've had to make some changes to adjust to what functionality exists.

Comments: Logging a support ticket is very easy and the response time is very quick.

Pros: The import feature verifying dim coms for our payroll journal entries is a great tool. This prevents invalid dimension combinations from being posted, thus eliminating the need for reallocating journal entries. This ensures that we have accurate reporting for the Ministry.