Who Uses CrashPlan?
Web-based data protection tool that enables IT professionals and small businesses to manage back up of user files, external hard drives, and NAS while enabling retention of deleted files.
What Is CrashPlan?
Endpoint data loss protection and security platform that enables small businesses and organizations to recover lost data caused through human error, ransomware or any other online disaster, where the recovered files can be tracked through status reports.
CrashPlan Pricing Overview
CrashPlan does not have a free version but does offer a free trial. See additional pricing details for CrashPlan below.
Showing 5 of 217 reviews
Reviewed on 23/03/2016
Excellent backup engine for any platform.
Comments: The CrashPlan architecture allows versioning, continuous backup on OS X, Windows, and Linux desktop clients, and Code42 offers PROe private cloud servers for each of these platforms as well. I've used CrashPlan PROe (private cloud server with standard CrashPlan client) for three years, in multiple small business settings. It's a five star product, with five star support, but a few small but persistent browser compatibility issues, and one major licensing problem, keep it from earning all five stars from me.
Pros: Installing, maintaining, and updating the PROe server is trivial on both Debian Linux and OS X. (One-click updates directly from the administrative console would be a nice addition, since locating update files on the Code42 site is not as quick as it perhaps should be, but that's a minor nuisance). Likewise, installing and configuring clients is fast and easy, and once the client software is installed on a workstation, the administrative console allows control of all client settings, saving legwork. Client access can be restricted to ensure that backups are not interrupted, and CrashPlan PROe has a complete set of legal hold tools available in a separate administrative interface should your organization require them. The client is lightweight and offers good granular control over bandwidth use. The server is extremely flexible, allowing any number of storage points on any number of running servers, even across server platforms, and the CrashPlan architecture further allows any client to be delegated as a storage point for other clients, in the case of, for instance, a satellite office scenario, disaster recovery, or server maintenance.
Cons: The only real operating nuisance I've encountered is browser incompatibility with the otherwise lovely administrative console, which does not scale properly for Mobile Safari, and which presents a baffling "server disconnect" message on Safari for OS X. On the desktop, one can simply use Firefox or Chrome, but a proper mobile Safari theme--or even the ability to permanently eliminate the client download prompt when accessing the console from a mobile browser--would be a huge improvement for those of us who do an increasing amount of our admin tasks from our mobile devices. The ugly is that this wonderfully designed, private cloud backup system, which was once my first choice for small business clients, is now available only in packages of 25 licenses and up. Not only does this make no sense from a supply side—Code42 incurs no storage or infrastructure overhead from private cloud backup, so one would think they would prefer to sell these licenses—but it arbitrarily shuts out small businesses from a product which is otherwise perfect for the small business use case, forcing these businesses, often creative firms which generate multiple gigabytes of new data each hour, to rely on Code42's public cloud product (try uploading 2 terabytes on virtually any broadband connection in the US) or, more realistically, to look elsewhere for onsite backup solutions. I used to recommend CrashPlan PROe to all my small business clients. I can no longer do so, not because the product is not excellent—it is—but because Code42 literally will not sell it to them if they can't buy 25 or more licenses. The mind boggles at whatever bean-counterish logic led to this decision, which both locks small businesses out of an otherwise ideal product for their needs, and amounts to Code42 throwing away all potential revenue from those in the small business sector who cannot rely on public cloud backup alone. I'd encourage small businesses and consultants working with small business to contact Code42 anyway, and put some pressure on them to revise this policy. CrashPlan PROe is otherwise as close to a perfect product as I have seen in the last ten years of IT, and it is simply foolish to refuse to sell it because a client has a smaller budget or smaller needs.
Reviewed on 22/10/2019
CrashPlan Gives Me Peace Of Mind
Comments: I really like CrashPlan. Most of the time, you wouldn't even know it was running ... it just does its thing! I think I have been using it for 10 or 12 years, and I have never felt the need to look for another application. I am disappointed that they no longer offer an option for personal use. I know that it says you can go with the business use option, even if you just do some freelance work with the computer you back up, but it is a little expensive for just a personal backup if the backup isn't that big. Overall though, I love CrashPlan, and recommend it to many people.
Pros: I have been using CrashPlan for many years. I used to use it for personal use, but now I use it for business use. Because I work remotely, I keep a large collection of our graphics/code files on my computer. I don't have access to a work server to keep them on, and I was always concerned about what would happen if I were robbed, or some sort of disaster happened to my home, that wiped out my computer and my local backups. CrashPlan gives me peace of mind, that my files are backed up somewhere safe. I evaluated other products, before choosing CrashPlan, and for me, CrashPlan was the winner for a couple of reasons. The biggest reason, was that if I had a computer with a smaller hard drive, and had to work off of an external hard drive for some things, CrashPlan also backed up that external hard drive to their system, as long as it was plugged into my computer. Not all backup software will do this. I also love it, because it works well on my Mac, and isn't just targeted at PC users.
Cons: Sometimes the messages that you get about backups can be misleading. It will say that you have a certain amount set for backup, and sometimes it will be a number that seems really low. Every time I have looked into this with support, it has turned out that the correct amount WAS set for backup, but I believe the email went out mid backup, and therefore gave a misleading message. Sometimes that can be a little alarming, even though there was never a true issue. The initial backup can be very slow ... like months, in my case! If I ever had to restore everything, I am sure it would take a crazy amount of time, so I would have to opt for the option where you pay to have a full hard drive mailed to you, which isn't cheap. Better than losing all your files though! That is why I also keep a local backup.
Reviewed on 07/01/2020
An Effective way to backup your Data on the Cloud and your local network
Comments: Overall Crashplan feels very solid and professional way to protect your data
Pros: I used Crashplan for almost 2 years, as a client to backup all my clients data on local servers. the menus are simple and yet complex and when the time comes and you need to recover your data the process is very simple and quite fast (depends of course what size of backup data files you have)
Cons: Does a lot of problems with Very old OS (windows XP for example) sadly as a company that have some very old software that don't work well on win7 and above the Crashplan didn't work good on them. the Price is little bit high compare to other products in the market
Reviewed on 07/12/2019
Good backup cloud solution
Comments: Overall I like CrashPlan. It has been a reliable option for storing documents on my computer daily. It can be used for more than one computer and as long as it is connected to the internet it will store you documents in a cloud.
Pros: I like that it runs in the background when I schedule it to. It can easily store documents from more than one computer and is easy to set up. Retrieval of information and documents is easy and allows you to select some or all of the documents.
Cons: It is hard to get a hold of any customer service representatives. If there is an issue its hard to resolve quickly.
Reviewed on 12/07/2018
Has so much potential but is being held back
Comments: Unlimited backup storage of my computer system with revision history
Pros: The fact that the cost vs amount of storage you receive is incredible with Crash Plan. I have looked through so many providers for online backups and I don't believe anyone comes close to what is offered by this software. The fact that once you you install the program and sign in, the interface is very straight forward allowing you to select what on your computer you want to back up, all the way down to the entire contents of your C: drive is great and makes the product easy to use. Notifications are also a great feature to notify you if there was a problem during a backup.
Cons: My major issues come down to resource usage and customer support. This software, even though it does fantastic things, is an absolute resource hog. In the past I have been able to run constant backups incrementally at 15 minute intervals without much slow down of my systems. Within the past year however, on a 16GB memory system, as soon as crash plan begins to backup my memory usage jumps from about 15% to over 50% until I stop the program completely. On windows server 2012, the same issue happens, whether Crash Plan is installed for every user, or just my admin account, the instantaneous system slow down is there to where everyone on the system is effected. My two attempts at contacting support about the issue resulted in almost a 1 week wait time between calls/emails and the answer I ended up receiving was that they would no longer be supporting servers with the Crash Plan application. However present day their website still says it supports windows servers. The idea behind the program is amazing, I just wish the execution and support was more clear and helpful.