18 years helping British businesses
choose better software

What is Plotbox?

PlotBox is a cloud based management solution that facilitates cemeteries and funeral homes in operating to world class standards. It is unique and significantly superior because unlike all other providers, it is the world's first solution to fully integrate 2 previously separate functions - software and mapping. The number and scope of problems this innovation solves, revolutionises the way death care facilities both operate and grow, it will change the landscape of cemetery management forever.

Who Uses Plotbox?

Our target market is owners/managers of cemeteries and/or crematoria. We have three packages 'Basic', 'Pro' and 'Enterprise' depending on customer requirements.

Where can Plotbox be deployed?

Cloud-based
On-premise

About the vendor

  • Plotbox
  • Founded in 2011

Plotbox support

  • Phone Support
  • Chat

Countries available

Argentina, Australia, Brazil, Canada, Chile and 13 others

Languages

English

Plotbox pricing

Starting Price:

Not provided by vendor
  • No free trial
  • No free version

Plotbox does not have a free version and does not offer a free trial.

Pricing plans get a free trial

About the vendor

  • Plotbox
  • Founded in 2011

Plotbox support

  • Phone Support
  • Chat

Countries available

Argentina, Australia, Brazil, Canada, Chile and 13 others

Languages

English

Plotbox videos and images

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Features of Plotbox

  • Booking Management
  • Calendar Management
  • Cremation Management
  • Document Management
  • Financial Reporting
  • Grave Search
  • Image Management
  • Lot Mapping
  • Merchandising
  • Mobile Access
  • Pre-Need Management
  • Records Management
  • Self Service Portal

Alternatives to Plotbox

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Stock management tool that helps manage order requests, receipts & discrepancies using reporting, barcoding, custom templates.
Helps companies accelerate training, increase employee productivity, and improve end-user adoption for complex apps.
Business software to manage the necessary administrative and financial tasks of running a death care facility.
Evotix offers dynamic EHS&S solutions globally for medium to enterprise-sized businesses, enhancing and advancing their EHS processes.
byondpro by OpusXenta, is a comprehensive funeral home management solution designed to support great experiences for families.
Sequel Pro is a database management solution that helps businesses create and build databases.
PCI-compliant payment processing solution for Dynamics 365 Business Central that helps businesses manage transactions.

Reviews of Plotbox

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.9
Features
4.6
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
75%
4
25%
Jean
Jean
Executive Director in US
Verified LinkedIn User
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

You are paying for GREAT PEOPLE & a GREAT PRODUCT

5.0 4 years ago

Comments: Ditto what I said above.

Pros:

The personal service is standard setting. Before you ball at the price imagine hiring a tech team who are at your disposal 24/7 to help with ANYTHING- it’s amazing. We love the software and it does EXACTLY as advertised, but the people are the best part. I actually asked them on our last call if they would develop database Managment software too because our other vendor is so weak compared to Plotbox!!!

Cons:

I would have to really make something up here... everything we have wished was better they have taken into a development meeting. Maybe the one thing is a fixed checklist of processes to do the basics. It’s a Porsche but sometimes you just need to get groceries. A simplified 1-2-3 and you’re done would have been helpful getting started.

Kerry
Administration in Australia
Consumer Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Plotbox helps bring your cemetery up to date

4.0 2 weeks ago New

Comments: Plotbox is a wonderful program for cemetery data, burial bookings, memorial items, records search and map imagery. The support staff from initial Project Management, General Management, Customer Success Management, Sales and Support are wonderful. They are professional, great at problem solving, know their product very well and are also warm and approachable. Great team! Great Product! Our office is now up to date with the rest of the world and our business processes are now more streamline, take less time and provide opportunity for more innovation in our cemeteries. Plotbox enables us to provide a better service not only to our families but also to monumental masons, funeral directors and the general public.

Pros:

The maps, the ease of use of modules, once we have worked out the best way to use them for our business and processes

Cons:

Data fix times and ad hoc invoices re pending events issues and no we don't want contracts but would love if ad hoc invoices and pending events would work better.

Alternatives Considered: byondpro

Reasons for Choosing Plotbox: Because it no longer met our needs re record management, events or work orders

Switched From: Microsoft Access

Reasons for Switching to Plotbox: More options, versatility, better price,

Cynthia
Family Counselor in US
Consumer Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Consumer Survey

4.0 2 years ago

Comments: Great.

Pros:

Digital contracts. I have nothing else to add.

Cons:

Few hiccups.

Lisa
Office Administrator in Canada
Individual & Family Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

User friendly

5.0 2 months ago

Comments: Overall, we have had a great experience, our representative has been helpful and always connects even if we don't need assistance. The addition of using the "Everafter" link for our families has given them the freedom to locate a loved one at their leisure, easy to navigate!!

Pros:

Easy to use, you can decide how much or how little information you would like to add. The mapping portion of the software is great, and easy to navigate.

Cons:

Somewhat finicky when entering Contracts, if you skip a step it is hard to edit.

Vicki
Administrative Coordinator in Canada
Consumer Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

IT'S A KEEPER

5.0 2 months ago New

Comments: Overall it has been a positive experience. The support for converting an old process to a new digital one has been very much appreciated. When challenges arise the response has been very timely. It has made our transition from our old software to PlotBox much easier.

Pros:

The records are all linked together and you can easily navigate through the information.

Cons:

Photos saved to plots do not always show up on Everafter. Seems to be a bit of a disconnect.

Richard
Controller in US
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Is life difficult? You should be using PlotBox! Life is good!

5.0 2 months ago

Comments: So far we have enjoyed the conversion and using the system to do real time reporting.

Pros:

Great people and very helpful. Always available when needed!

Cons:

I wish I was in Ireland! They have more fun than we do!

John
Controller in US
Nonprofit Organization Management, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Good customer support; leader in the industry

4.0 2 months ago

Pros:

Responsive support and account management staff

Cons:

Lags a bit behind on financial tools (recurring ACH payments), but I know it is currently being developed

Joshua
Cemetery Administrator in US
Consumer Services, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Cemetery Administrator

5.0 2 months ago

Comments: Great product. I definitely tell everyone about it, and would recommend PlotBox to anyone.

Pros:

First: the patron experience and ability to find a loved one through EA and be able to see the headstone, pictures, and obit. Second: the organization of the cemetery combined with the drone mapping enabled the additional of many new plots thought to previously not be useable. Third: Uploading contracts and deeds to the owner for quick access remotely.

Cons:

Some data fields are strictly locked to only accept a drop down menu field as opposed to a manual entry; such as entering a date.

Mike
Deputy Registrar in UK
Government Administration, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

One of the best business software solutions I have used

5.0 2 months ago New

Comments: Excellent, it is a product that genuinely improves productivity and accuracy in our business, and helps us provide a professional service to our customers.

Pros:

Plotbox very easy to use for users with even basic computer skills, it is flexible and adaptable for a manager with a little technical knowledge. Uptime is excellent, and customer support involves talking to humans in the UK about a product they know inside out. I handles imported historical data just as effectively as new data created since implementation.

Cons:

The very few issues we have found have been minor irritations and have been quickly resolved by technical support, so I cannot think of anything I don't like about it.

Andy
Cemetery Officer in UK
Facilities Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

First class system, second to none

5.0 2 months ago New

Comments: Having been a creature of habit, I was sceptical at first...but Plotbox is amazing, taking us into the 21st century

Pros:

Easy to use and understand, ability to send pictures via e-mail to customers is an extra bonus, it saves going out to a cemetery to take the pictures every time there is a query

Cons:

Nothing, everything is exactly what you want on a system

Mark
Senior crematorium Technician in UK
Consumer Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Crematorium based

4.0 last year

Comments: very good. a massive step up from the old system we had and very easy to use

Pros:

Easy to use and very user friendly when wanting to create documents and prints its very easy to achive this

Cons:

sometimes can run slow as its a internet based app.

Tom
Director of Operations in US
Nonprofit Organization Management, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

PlotBox for a cemetery with 12,000 burials

5.0 last year

Pros:

Ease of use for locating grave sites, tracking burials, and maintaining records.

Cons:

The cost, but only because we don't use some of the features as much as others might.

Ernesto
St Theresa Columbarium Garden in US
Insurance, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Sticking with Plotbox

5.0 last year

Comments: This is our first of three projects we will stick with plotbox

Pros:

It has a tremendous ease and multi function capabilities

Cons:

We have yet to find anything we cant solve

David
Preneed and Family Outreach Manager in US
Individual & Family Services, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Takes on the routine tasks, so you can handle the important ones.

5.0 2 years ago

Comments: We have streamlined a lot of our processes using PlotBox and that being said, we can do even more than we already do. From inventory to contracts management to work orders, we've implemented new and better ways to ensure families are getting what they need when they need it. At the end of the day, it's made our lives in the office and on the grounds easier, but most importantly, you can tell the impression it leaves on families. The other day when helping a husband and wife with a work order, the husband expressed he was impressed when I told him I would submit his request into our work order system and he'd receive an update from me when it was completed with 1 week. If he had instead seen me go grab a pad of work orders and fill one out by hand, I can assure you he would have probably been more nervous that that paper was going to get where it needed to go. That small difference of interface made all the difference to him.

Pros:

What I like most about PlotBox is the multitude of tools that our different teams can use. I spend most of my time using the CRM as I'm in charge of preneed for our Catholic Cemeteries. However, when spending time in the office, I inevitably end up helping someone find a location or submit a work order. Most everything that we do, we can do through PlotBox, which makes for an easy one-stop location to handle any type of interaction or transaction with a family. Meaning I'm not having to do anything but spend time attending to what the family actually needs help with instead of running around the office grabbing this form or making a copy of that map.

Cons:

With any software, there are always things that could be improved. For me personally, the CRM does what is prescribes in terms of task management, lead management, follow up, and even things like quotations to families, however more robust reporting and some additional process specific customization for what we do at our cemetery would be nice to haves. As it stands, it's more than suitable for our needs in it's current form.

Plotbox Response

2 years ago

Hi David, Thank you for taking the time to leave us a review! We greatly appreciate the thorough review and depth at which your company utilizes the system. Your feedback helps us to continually improve the product! Best, Ashlynn

Rebecca
General Manager in Canada
Individual & Family Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

One Stop Shop

5.0 last year

Comments: Everyone we've worked with from Plotbox has been extremely engaged, helpful and pleasant to work with. I have seen the efficiencies created through the streamlining of process and ultimately a smoother delivery to the customer.

Pros:

I like the ease of functionality and the ability to customize our own settings.

Cons:

The integration with current process was very challenging as I'm sure it is with the introduction of new software for any company. Having an open mind when faced with change is an asset!

Emma
Bereavement Services Manager in UK
Government Administration, 501–1,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Excellent Product and Team

5.0 2 years ago

Comments: I would highly recommend Plotbox. It is a super system for cemeteries & crematorium administration, the mapping feature is amazing. I think it is a system that will only continue to develop.

Pros:

The amount the system can do is fantastic. We use it for Cemeteries & Crematorium Administration. Once you have the training and have been working the system, it is a super to use.The mapping feature is great and it very helpful for the public searches for burials.

Cons:

It does take a little time to get the way of it - like any new system. It has taken a little time to get the way of searching records - burials, plots etc.. but you do find your own way to navigate the system, to suit how you work.

Plotbox Response

2 years ago

Thank you so much for your kind review, it is so great to hear how well you and the team are doing! Dawn

Denise
memorials officer in UK
Facilities Services, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

great service

5.0 2 years ago

Comments: 98% good

Pros:

ease of access great at keeping stored information

Cons:

sometimes doesnt show all bookings which can be quite frustrating when we have double booked when 1 booking hasnt shown up

Plotbox Response

2 years ago

Denise thank you so much for taking the time to review PlotBox. Dawn

Ryan
Assistant Manager in US
Individual & Family Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Highly Recommended

4.0 5 years ago

Pros:

What I enjoy most about Plotbox is the amount of time that it saves our staff. Our previous system was bare bones 1980's software that would only allow us to look up basic info like name, date of burial and location so for us it was like upgrading from a flip phone to an iPhone. The amount of data that you can upload is so helpful, vital deceased info, biographical info, photos, monument photos, notes etc. Having the locations linked on the cemetery map is a big plus when it comes to giving directions to a grave or trying to find it yourself. After implementing Plotbox we make less trips to our file room because most of the info we need to answer simple questions can be accessed through the software. It has streamlined every aspect of our operation from contracts to booking burials to completing burials to bookkeeping in one easy to use system. We have been using Plotbox for about 3-4 years at this point and still aren't even using all of the features that it has which I think is a testament to how much it can do and has to offer.

Cons:

There are bugs that occasionally arise but with the built in chat function you can bring it to their attention immediately and they are quick to respond. They are very thorough with their follow up and don't rest until the issue is fixed and you are satisfied.

Sylvia
Family Resources Manager in US
Religious Institutions, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Making it Easier

5.0 5 years ago

Comments: I love being able to pull up a preneed contract immediately when you type in the owner name. In software we used before, we had to go to the vault to find index cards to locate information. I also enjoy being able to review the reports at the end of the month. Easier to manage the items that are being sold, review the sales agent contributions and overall sales reports in general. Much easier to review!
Our cemetery is 300 acres and Plotbox's mapping makes it easier to find a grave before you leave the office! You already have an idea where you need to go. Overall we made a great switch over to Plotbox.

Pros:

The use of this software makes easier to meet with a customer in an office and literally select a location for the map, start the paperwork for signing and contract for purchase all in your office. Our employees enjoy being able to expedite the process. The software we used before was very dated and this change make a huge difference for them. The help desk is very friendly and very patient when you need help.

Cons:

Like any software transition, it does requires patience to get through the training and the changes. Not knowing where to find the information you need. The concerns always start at the beginning but eventually soar into becoming second nature once using the program.

Robert
Business Technology Support Manager in US
Information Technology & Services, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Innovative product with excellent support!

5.0 5 years ago

Comments: We picked the ‘basic’ package with mapping for 4 facilities and data migration/verification. We liked that the package could be tailored for our specific needs. We’ve really appreciated the mapping and data verification service that we wouldn’t have been able to get from any other supplier.Overall the project was really straightforward, painless and will help to bring a lot of efficiencies to our organization!

Pros:

Before the project even began, we received a detailed documented data analysis which was really helpful to see how our data was going fit with the new system. With regards to the implementation of the system, we’ve found PlotBox staff to be incredibly communicative and flexible with us. We were kept well informed of timelines throughout the project. Towards the end of implementation, we found we needed more time to get used to the system and they were more than happy to push out the ‘go-live’ date until we were comfortable.With regards to system features, the mapping has been a real highlight for us. We’ve had 4 facilities mapped and haven’t looked back. It’s so easy now to find a plot and all records associated with it. We’ve found PlotBox’s support amazing. There’s a live chat available during business hours and loads of support documents on the system for when there’s no one around. It’s been invaluable for us to have those facilities available, especially during the go-live period.

Cons:

We had to do quite a bit of work around the understanding of new workflows, and we’ve had to adapt our processes to work with the PlotBox system. Ultimately this will create efficiencies for our cemetery in the long-run, but it’ll probably take a little while before we fully see those benefits.

EUNAN
Grounds & Cemeteries Manager in UK
Government Administration, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Plotbox experience

5.0 5 years ago

Comments: Its makes managing burials and record keeping much more efficient.

Pros:

It is very easy to use and support provided is excellent.

Cons:

There are additional fields that would benefit when doing memorial safety testing and the FD portal would benefit from a text alert to the relevant officer.

Margaret
Officer in US
Used the Software for: 1+ year
Reviewer Source

Unbelievable customer support!

5.0 8 years ago

Comments: The user friendly data entry is a plus for our team. We can enter the data, print a copy for the customer and have the contract completed in a matter of minutes. My Director of Operations, and I would prefer to be sitting in front of a customer instead of being bogged down with paperwork.

Pros:

Plotbox continues to change and update periodically to make the software better. The team listens and acts promptly to the request. The software can be customized for a particular need and is completed by the Plotbox team in a timely manner. I can always get an answer without waiting days!

Cons:

Entry of the date gets me. I seem to forget to enter the year 1st. Also I prefer the system to save automatically a draft of my work in case I am interrupted and fail to do so prior to leaving my office. Not much to report here.

Plotbox Response

8 years ago

Margaret, it has been an absolute pleasure for our team to work with yourself and Charlie over the last couple of years. Thank you.

Rebecca
Executive Assistant / Funeral Director in US
Used the Software for: 6-12 months
Reviewer Source

Plotbox is great!

5.0 7 years ago

Comments: Quicker look up time. Once all of our payment info is connected, it will be even better. Our employees won't have to use the "card-catalog" system when looking up balances, etc. It has been great. Also, our area is fairly small-town, so we are leading the way in our area. It sets our company apart from others!

Pros:

I absolutely love how quick the customer service is; everyone we've met at Plotbox are very happy to help! The search for a grave has been great, too. We've helped SO many people find their loved one in an easy, timely, efficient manner.

Toni
Bereavement Officer and Technical Support in UK
Used the Software for: 1+ year
Reviewer Source

Very simple to use. Stores all relevant information and paperwork. Customer Support is fantastic.

5.0 8 years ago

Pros:

The fact it is so simple to use and information can be found very quickly by using different channels e.g. either by Plot, by deceased, by deed owner etc.

Cons:

Very occasionally we can have errors occur but it is easily rectified by customer services almost immediately

Plotbox Response

8 years ago

thanks for taking the time to review PlotBox Toni!

Jennifer
Administrative Assistant in US
Religious Institutions, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Thumbs Up!

4.0 6 years ago

Pros:

The software is user friendly and has just what we need for our cemetery. The staff was great in all aspects and worked with us at length to customize our map, answered our many questions and provided excellent training. And they are still there to walk us through whenever we need it now. Would definitely recommend Plotbox to others looking for a cemetery program.

Cons:

Only thing we would have liked them to have the capability for is to use their App offline and then upload when wifi is available......but they said they are working on that!