Newbook

Amazing!

Pros:

A very easy to use system that was very easy to implement and is great value for money. I love the fact that there are always updates, which means that Newbook are always ahead of the game when it comes to features. The support team are very friendly and know their stuff and the Wiki and support request features are all great. My favourite features that other systems do not offer is the read receipt of emails sent through the system and the feature suggestions. Once up and running, the direct connection with Airbnb will be

Cons:

Direct connections are that are offered are very Australian based and do not fit into the London Hotel & Apartment sector.

Ultimate Support, Listening Development Team, Endless Features and Flexibility

Comments: Nothing short of amazing. Everything from onboarding to now has been brilliant. Free training and workshops, a wealth of knowledge and a team that makes you feel like you are one of them.

Pros:

Everything. From the moment you see the log in screen in the morning you smile. The support are amazing and will always assist you. The features and customisation will allow you to find a way to make it work how you want it to work.

Cons:

There are no downsides to NewBook. If you find anything that you think is missing they generally have a way around it or 100 other features that make up for it. No system can be 100% perfect for everyone, but this one is so close you can't measure the gap.

NOT user friendly

Comments: The mandatory trainings were nothing but listening to somebody talk through the system. There was no hands on interactive training or training that actually pertained to the systems we needed to utilize. Any question during the training was met with unfriendly and curt response. The system itself is beyond unfriendly to use. Airbnb app or a spreadsheet is much easier to maneuver. We would highly recommend looking for another booking platform besides Newbook.

Pros:

The calendar interface with the guest is ok

Cons:

The experience with Newbook was very frustrating. We were never able to get the program to work with our hybrid business model of private/public reservations, despite being promised it would. After many many hours of training, emails, and customer service calls we decided to cancel the subscription and then continued to receive billings.

We happily became totally captive !

Comments: Newbook has become a part of our daily life. The customer support is quick and efficient; they consider our feedback and release new features accordingly. We could not see ourselves managing a camp ground without this software. Everything is done through newbook from making reservations to communication between the different teams for housekeeping and maintenance tasks. This has allowed us to improve our own customers experience dramatically !

Pros:

We started using newbook for the reservations management, which is awesome. We now see ourselves using and appreciating a lot more features like the reports and contact management with customers. We have saved thousands of dollars thanks to the follow up reports and tools !

Cons:

Sometimes it takes a bit of time (a few months) before features are perfected. However this is normal when you do "trial and error" instead of waiting for features to be perfect and then never release them ! The pricing might seem a bit high at first, but they can afford to do this as they are the most user friendly software in their category !

Newbook is our doorway to the world.

Comments: Newbook educates us to adapt or die, a critical aspect of any successful business. We are a very small, family owned property and our Guests feedback proves that we show professionalism that is above their expectations. Most of this is due to Newbook features that we use to connect and assist our Guests from the booking confirmation to the thank you sms text upon departure, and the remainder is our high standards and friendly customer service.

Pros:

Newbook offers peace of mind reliability, as this cloud based PMS has only gone offline once during the 8 or 9 years that we have been using it. We love the flexibility of chosing the features you wish to use, and also that the company is constantly researching & trialing new technologies to stay ahead of emerging trends. This offers small business owners the capacity to compete alongside the big corporate identities that have the dollars to invest heavily in this field.

Cons:

The training videos that are now provided have addressed the only downside to such an extensive system. In the past, searching for help to complete a task that has not been required for some length of time, has proven challenging. Newbook can do so many things that it is sometimes hard to remember how to do it! Please keep the training videos coming as they are a great resource to use rather than calling the customer help line.