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What is SimpleCRM?

SimpleCRM is a fast and scalable CRM for lead management, contact centre automation, digital marketing, enterprise mobility, Customer360 dashboards, etc. SimpleCRM is AI-powered with AI-based chatbots, AI-based claims processing, and AI-based predictive analytics.

Our key differentiator is the team with more than 300 CRM & AI / ML global project implementations on various platforms, including 10+ large-scale projects for banks and insurance companies in Southeast Asia.

Who Uses SimpleCRM?

Our solution portfolio boasts of fast and scalable solutions for lead management, contact center automation, digital marketing, enterprise mobility, Customer360 dashboards, and AI-based chat.

SimpleCRM Software - Empower Your Sales and Support Teams with SimpleCRM's Mobile CRM Solution! Our innovative mobile app brings the power of CRM right to your fingertips, enabling you to access critical sales and support information on the fly.
SimpleCRM Software - Supercharge Your Sales Performance with SimpleCRM's Sales CRM Solution! Our cutting-edge software is designed to revolutionize your sales process and drive exceptional results.
SimpleCRM Software - Take Your Customer Support to the Next Level with SimpleCRM's Support CRM Solution! Our innovative software is designed to streamline your support operations and deliver unparalleled customer satisfaction.
SimpleCRM Software - Unlock the power of unified customer data and interactions with SimpleCRM's Omnichannel Customer360 and exceed customer expectations at every touchpoint.
SimpleCRM Software - Supercharge Your Marketing with SimpleCRM's Marketing Automation Solution! Our advanced platform empowers you to create powerful omnichannel campaigns that engage and convert your audience.

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Reviews of SimpleCRM

Average score

Overall
4.5
Ease of Use
4.1
Customer Service
4.5
Features
4.4
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
60%
4
27%
3
13%
travis
travis
CEO in US
Verified LinkedIn User
Real Estate, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Good and simple and inexpensive

5.0 3 years ago

Pros:

The price, best for startups with low capital

Cons:

Not as many features as other crms, so i switched products

Hemalkumar
Administrative Assistant in India
Education Management, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Excellent with Intelligence

4.0 4 years ago

Comments: As mentioned earlier, it is our daily driver whether from the employee side of the participant's side. It makes our life way easier. However, I still believe in the fact that there will always be a chance of improvement.

Pros:

SimpleCRM is our daily driver for incoming Enquiries and gives us the flexibility to work based on our customization. Whenever and wherever you need you can import/export data according to your needs. In our institution, we offer three different kinds of Executive Education programmes which have a unique way of dealing and SimpleCRM has proven here its area of expertise. Great Work

Cons:

We have faced many queries related to exporting the data which I am not able to understand. Record shows differ from the downloaded. Eventually, that costed us from our vendor as service charge. As we are working daily with the software I think the look can be a bit more refine/modern just like different themes we have on the phone. Not that customization but simple color change options will do the work.

Umesh
Manager in Sri Lanka
Insurance, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

SimpleCRM - User Comments

3.0 4 years ago

Comments: Average

Pros:

This product is good and has so many features which could help your organization and MI in supporting business.

Cons:

The system is not stable. The functionalities you tested and confirms goes wild in usage. No track of the same also unless user find it out. Also when we request a change, it would be done but they never see the side effects of it. Many times, once the requested one is corrected, there is another issue raised due to that correction,

Shyamala
Snr. Asst. Manager – Customer Relations in India
Insurance, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Insurance CRM that streamline the scattered processes

5.0 4 years ago

Comments: The CRM solution helped us to streamline the scattered processes into one system. It helps to monitor SLA's and violations. A great level of transparency is a plus point.

Pros:

A great level of customization is possible. The team is supportive when it comes to changes. The solution was required to connect a branch network of 260 and 1000+ employees. The system should also be able to integrate with 20+ systems, in order to provide a 360 view of the client.

Cons:

Interfaces are not user friendly. The outlook is complicated. Standard format.

monali
Sr Manager Operation in India
Education Management, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Simple CRM software Review

5.0 4 years ago

Comments: Benifits :
Critical Data Management.
Ease for call centre team.
Difficulty:
Report parts
At the time of agreement update version was not clear understanding was there.

Pros:

With this software ther is 'Ease in operation' for the users speard accross India

Cons:

With this Reports are not easily confrigable