--- description: Discover the benefits and disadvantages of BOSSDesk. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: BOSSDesk Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [BOSSDesk](/software/144825/boss-solutions) # BOSSDesk Canonical: https://www.capterra.co.uk/software/144825/boss-solutions Page: 1 / 7\ Next: [Next page](https://www.capterra.co.uk/software/144825/boss-solutions?page=2) > BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile. > > Verdict: Rated **4.7/5** by 140 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses BOSSDesk? BOSS helps government, education, finance , healthcare and any organization that is looking to implement intelligent Help Desk ticketing, Service Desk, Service Delivery and IT Service Management . ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 140 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: BOSS Solutions - **Location**: Norcross, US - **Founded**: 1997 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Essential version costs $ 29 per agent / per month / billed yearly Professional version costs $ 49 per agent / per month / billed yearly Enterprise version costs $ 69 per agent / per month / billed yearly - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Alerts/Escalation - Alerts/Notifications - Approval Workflow - Asset Lifecycle Management - Asset Tracking - Assignment Management - Audit Management - Automated Routing - Barcode/Ticket Scanning - Call Centre Management - Catalog Management - Change Management - Change Planning - Collaboration Tools - Configuration Management - Content Management - Contract/License Management - Conversation Intelligence - Customer Support - Dashboard - Data Visualisation - Device Auto Discovery - Discussions/Forums - Full Text Search - IT Asset Management - IT Asset Tracking - IT Reporting - Inbox Management - Issue Auditing - Issue Management - Knowledge Base Management - Knowledge Management - License Management - Multi-Channel Communication - Performance Metrics - Performance Monitoring - Problem Management - Real-Time Monitoring - Remote Access/Control - Remote Monitoring & Management - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Surveys & Feedback - Task Automation - Task Management - Text Editing - Third-Party Integrations - Ticket Management ... and 19 more features ## Integrations (3 total) - ChatGPT - TeamViewer ONE - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [IT Asset Management Software](https://www.capterra.co.uk/directory/30077/it-asset-management/software) ## Related Categories - [IT Asset Management Software](https://www.capterra.co.uk/directory/30077/it-asset-management/software) - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) - [ITSM Tools](https://www.capterra.co.uk/directory/30676/itsm/software) - [CMDB Software](https://www.capterra.co.uk/directory/30959/cmdb/software) - [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4081 reviews) 2. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3444 reviews) 3. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.5/5 (733 reviews) 4. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1786 reviews) 5. [Milvus](https://www.capterra.co.uk/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "BOSSDesk Review from 1st line rookie perspective" — 5.0/5 > **Gibril** | *30 October 2025* | Government Administration | Recommendation rating: 7.0/10 > > **Pros**: The effortless management of tickets, the robust security of it, the fact that you can modify and adjust features to your needs. Value for money is ideal for the work that you can do on it. The deployment is simple and with BOSSDesk, you can learn new skills being able to provide administrators and users with a positive learning curve. > > **Cons**: They should be able to inform more accurately when a ticket is about to go out of SLA. Setting up personalised alerts would be ideal. > > The experience has been positive, as I started to use it around a year ago and it was quite easy and quick to learn. I like the use of reports as it allows us to analyse our performance in ticket management. ----- ### "A company that stands behind their software product" — 5.0/5 > **Michael** | *3 November 2025* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: Bossdesk was very easy to implement, setup and get running. It allowed us to configure the ticketing system to meet our specific needs for our radiology practice. > > **Cons**: Honestly, the only con I can think of is the need for some updated support documents, but their support staff answers any questions I have in a very timely manner so we're not stuck without the support documents. > > It's been a solid experience. The support team answers all of our questions and issues quickly and professionally. Bossdesk is constantly making improvements in their software to make the entire experience, very smooth. ----- ### "BossDesk is good but can grow yet to be gold standard." — 5.0/5 > **Joe** | *20 May 2026* | Utilities | Recommendation rating: 7.0/10 > > **Pros**: Ticket Management and workflow automation and the ability to get a general idea of how widespread issues are based on reporting we can pull > > **Cons**: I would like to see further configurability to boss desk workflows and the more placeholders for tasks and workflows to pull placeholder ticket information from and into tasks. We have a feature request submitted already. > > Overall, we have had a good experience in Bossdesk. Really wish something could be implemented however for dark mode users with copy paste between bossdesk, outlook, edge etc. Too many times information and emails copied have to be copied as plain text losing all previous formatting of the previously perfectly constructed information in the department drastically affecting the efficiency of Dark mode users. Some rely on Dark mode in order to avoid unnecessary eye strain throughout the work week. ----- ### "BossDesk at work" — 5.0/5 > **Chrys** | *25 February 2026* | Public Policy | Recommendation rating: 9.0/10 > > **Pros**: Overall, I’ve had a pretty positive experience. The ticketing system is straightforward and doesn’t feel overly complicated like some other ITSM tools I’ve tried. It’s easy to track requests, assign tickets, and monitor response times. The workflow customization is a big plus we were able to adjust categories, priorities, and SLAs to match how our team actually works. As for training, it was surprisingly smooth. The sessions were practical and focused on real scenarios instead of just walking through features. Within a short time, most of our team felt comfortable navigating the system. The learning curve isn’t bad at all for day-to-day tasks, though some of the more advanced automation features took a bit longer to fully understand. If I had to point out a downside, I’d say the interface isn’t the most modern-looking compared to some newer platforms, but it definitely gets the job done. > > **Cons**: Interface feels dated and advanced features take time to fully configure and reporting is limited ok > > Overall, I’d recommend it if you’re looking for a reliable help desk system without unnecessary complexity. It’s been a solid fit for our team so far. ----- ### "Local Gov Tech Review" — 4.0/5 > **Cesar** | *4 December 2025* | Government Administration | Recommendation rating: 9.0/10 > > **Pros**: The value is there if you are willing to put in the time to put it together. Don’t get me wrong — the out-of-the-box BOSSDesk is great, but it will need some customizing to fit your organization. The help desk is always helpful and will make improvements to make things more efficient. > > **Cons**: The biggest con is the reporting — not that it isn’t there, but that it lacks power and customization. Our organization likes to use that data for budgets and downtime statistics, and BOSSDesk doesn’t make it easy to extract. > > Overall, our organization is very happy with BOSSDesk and currently has no plans to move away from it. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.co.uk/software/144825/boss-solutions?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/144825/boss-solutions) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Structured Data