--- description: Discover the benefits and disadvantages of BOSSDesk. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: BOSSDesk Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [BOSSDesk](/software/144825/boss-solutions) # BOSSDesk Canonical: https://www.capterra.co.uk/software/144825/boss-solutions Page: 1 / 7\ Next: [Next page](https://www.capterra.co.uk/software/144825/boss-solutions?page=2) > BOSSDesk is an award winning Help Desk, Service Desk, ITSM and asset management solution available for Cloud, On-Premise and mobile. > > Verdict: Rated **4.6/5** by 139 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses BOSSDesk? BOSS helps government, education, finance , healthcare and any organization that is looking to implement intelligent Help Desk ticketing, Service Desk, Service Delivery and IT Service Management . ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 139 Reviews | | Ease of Use | 4.5/5 | Based on overall reviews | | Customer Support | 4.8/5 | Based on overall reviews | | Value for Money | 4.7/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: BOSS Solutions - **Location**: Norcross, US - **Founded**: 1997 ## Commercial Context - **Starting Price**: US$29.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Essential version costs $ 29 per agent / per month / billed yearly Professional version costs $ 49 per agent / per month / billed yearly Enterprise version costs $ 69 per agent / per month / billed yearly - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English - **Available Countries**: United States ## Features - Access Controls/Permissions - Alerts/Escalation - Alerts/Notifications - Approval Workflow - Asset Tracking - Assignment Management - Audit Management - Automated Routing - Barcode/Ticket Scanning - Call Centre Management - Catalog Management - Change Management - Change Planning - Collaboration Tools - Compliance Tracking - Configuration Management - Content Management - Contract/License Management - Conversation Intelligence - Customer Database - Customer Support - Dashboard - Discussions/Forums - Full Text Search - IT Asset Management - IT Asset Tracking - IT Reporting - Inbox Management - Incident Management - Inventory Management - Issue Auditing - Knowledge Base Management - Knowledge Management - Macros/Templated Responses - Maintenance Scheduling - Multi-Channel Communication - Problem Management - Real-Time Monitoring - Remote Access/Control - Reporting & Statistics - Reporting/Analytics - Self Service Portal - Service Level Agreement (SLA) Management - Surveys & Feedback - Task Automation - Task Management - Text Editing - Third-Party Integrations - Ticket Management - Workflow Management ... and 16 more features ## Integrations (3 total) - ChatGPT - TeamViewer ONE - Zapier ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [IT Asset Management Software](https://www.capterra.co.uk/directory/30077/it-asset-management/software) ## Related Categories - [IT Asset Management Software](https://www.capterra.co.uk/directory/30077/it-asset-management/software) - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) - [ITSM Tools](https://www.capterra.co.uk/directory/30676/itsm/software) - [CMDB Software](https://www.capterra.co.uk/directory/30959/cmdb/software) - [Service Desk Software](https://www.capterra.co.uk/directory/31027/service-desk/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4076 reviews) 2. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3410 reviews) 3. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1755 reviews) 4. [Freshservice](https://www.capterra.co.uk/software/132997/freshservice) — 4.5/5 (688 reviews) 5. [Milvus](https://www.capterra.co.uk/software/202528/milvus) — 4.8/5 (298 reviews) ## Reviews ### "BOSSDesk Review from 1st line rookie perspective" — 5.0/5 > **Gibril** | *30 October 2025* | Government Administration | Recommendation rating: 7.0/10 > > **Pros**: The effortless management of tickets, the robust security of it, the fact that you can modify and adjust features to your needs. Value for money is ideal for the work that you can do on it. The deployment is simple and with BOSSDesk, you can learn new skills being able to provide administrators and users with a positive learning curve. > > **Cons**: They should be able to inform more accurately when a ticket is about to go out of SLA. Setting up personalised alerts would be ideal. > > The experience has been positive, as I started to use it around a year ago and it was quite easy and quick to learn. I like the use of reports as it allows us to analyse our performance in ticket management. ----- ### "Review and outlook from a Utilities POV" — 4.0/5 > **Joseph** | *30 July 2025* | Utilities | Recommendation rating: 8.0/10 > > **Pros**: The team is continually innovating and coming up with new ways to make workflow and efficiency more of a reality with Boss Desk. The AD and Azure/Intune integration is great in practice and fairly easy to make it work correctly with some fine tuning involved. > > **Cons**: There can be a steep learning curve to some of the newer features of Boss Desk and most of the trainings/overviews are very fast paced when trying follow along making review of the recording afterward almost mandatory. While the amount of innovation and new features is great there are times is show that we might be overlooking looking smaller QOL features or capabilities > > Overall, we have been pretty satisfied thus far with Boss Desk and look forward to future integrations and utilization of AI functionalities. Though redundant at times when using side by side with all our Microsoft functionality, it is good to know that we have a backup track record of most if not all our devices at GUC. ----- ### "A company that stands behind their software product" — 5.0/5 > **Michael** | *3 November 2025* | Medical Practice | Recommendation rating: 10.0/10 > > **Pros**: Bossdesk was very easy to implement, setup and get running. It allowed us to configure the ticketing system to meet our specific needs for our radiology practice. > > **Cons**: Honestly, the only con I can think of is the need for some updated support documents, but their support staff answers any questions I have in a very timely manner so we're not stuck without the support documents. > > It's been a solid experience. The support team answers all of our questions and issues quickly and professionally. Bossdesk is constantly making improvements in their software to make the entire experience, very smooth. ----- ### "BossDesk at work" — 5.0/5 > **Chrys** | *25 February 2026* | Public Policy | Recommendation rating: 9.0/10 > > **Pros**: Overall, I’ve had a pretty positive experience. The ticketing system is straightforward and doesn’t feel overly complicated like some other ITSM tools I’ve tried. It’s easy to track requests, assign tickets, and monitor response times. The workflow customization is a big plus we were able to adjust categories, priorities, and SLAs to match how our team actually works. As for training, it was surprisingly smooth. The sessions were practical and focused on real scenarios instead of just walking through features. Within a short time, most of our team felt comfortable navigating the system. The learning curve isn’t bad at all for day-to-day tasks, though some of the more advanced automation features took a bit longer to fully understand. If I had to point out a downside, I’d say the interface isn’t the most modern-looking compared to some newer platforms, but it definitely gets the job done. > > **Cons**: Interface feels dated and advanced features take time to fully configure and reporting is limited ok > > Overall, I’d recommend it if you’re looking for a reliable help desk system without unnecessary complexity. It’s been a solid fit for our team so far. ----- ### "Great tool\!" — 5.0/5 > **Zack** | *17 December 2025* | Government Relations | Recommendation rating: 10.0/10 > > **Pros**: We like the ease of being able to configure the menus and forms. The ability to use LDAP makes it much easier for the end user to log in and create and check status on tickets. > > **Cons**: Sometimes it is hard to find the area you are wanting to edit. There are many menus which must be drilled down into to find the correct menu. > > Overall, it has been a very valuable tool which we use daily. We also had our fleet maintenance team use it for creating problem tickets for vehicles. ----- Page: 1 / 7\ Next: [Next page](https://www.capterra.co.uk/software/144825/boss-solutions?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/144825/boss-solutions) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | ----- ## Structured Data