Who Uses Employment Hero?
UK small to medium businesses who want to streamline their process and grow with an all-in-one people management platform. Business Owners, HR Managers, Payroll Managers, People and Culture Managers, CEOs, GMs, Payroll, HR and Business Advisors.
What Is Employment Hero?
We put the human in HRIS. Employment Hero is an end-to-end people management and payroll platform that covers every aspect of the employee lifecycle, from recruitment and onboarding to engagement, productivity and success.
Our cloud-based HR software helps UK small and medium businesses to reduce paperwork and save administration time by automating manual tasks and auto-populating data across the platform.
Over 5,000 businesses use Employment Hero and together we collectively manage over 125,000 employees. Visit our website to learn more.
Employment Hero Details
Employment Hero
http://www.employmenthero.com
Founded 2014
Employment Hero pricing overview
See pricing plansEmployment Hero has a free version and offers a free trial. Employment Hero paid version starts at £5.00/month.
Starting Price
£5.00/month See pricing details
Free Version
Yes
Free Trial
Yes, get a free trial
Employment Hero deployment and support
Support
- Email/Help Desk
- Knowledge Base
- Phone Support
- Chat
Deployment
- Cloud, SaaS, Web-based
- Mac (Desktop)
- Windows (Desktop)
- Android (Mobile)
- iPhone (Mobile)
- iPad (Mobile)
Training
- Live Online
- Webinars
- Videos
Employment Hero Features
Attendance Tracking Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Attendance Management
- Attendance Tracking
- Audit Trail
- Automated Scheduling
- Biometric Recognition
- Biometrics
- Calendar Management
- Clock In / Out
- Compliance Management
- Customisable Reports
- Document Management
- Employee Database
- Employee Management
- Employee Onboarding
- Employee Portal
- Employee Profiles
- Employee Scheduling
- Employee Self Service
- Employee Time Tracking
- FMLA Administration
- Leave Tracking
- Mobile Access
- Multi-Location
- Overtime Calculation
- Payroll Management
- Project Time Tracking
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Scheduling
- Self Service Portal
- Sick Leave Tracking
- Third Party Integrations
- Time & Expense Tracking
- Time Off Requests
- Time Tracking
- Timesheet Management
- Vacation/Leave Tracking
- Workflow Management
Background Check Software
- API
- Activity Dashboard
- Ad hoc Reporting
- Alerts / Escalation
- Alerts/Notifications
- Applicant Tracking
- Assessment Management
- Background Screening
- Batch Processing
- Compliance Management
- Customisable Questions
- Customisable Reports
- Data Verification
- Email Alerts
- Email Invitations & Reminders
- Employee Onboarding
- Employment Eligibility Verification
- Employment Screening
- Feedback Management
- Fraud Detection
- Historical Reporting
- Instant Check
- Job Application Management
- Mobile Access
- Monitoring
- Online Applications
- Pre-Employment Testing
- Progress Tracking
- Real Time Data
- Real Time Monitoring
- Real Time Reporting
- Records Management
- Recruitment Management
- Reference Checking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- SMS Messaging
- SSL Security
- Screening Services Integration
- Search/Filter
- Secure Data Storage
- Self Service Portal
- Status Tracking
- Summary Reports
- Template Management
- Tenant Screening
- Third Party Integrations
- Visual Analytics
- Workflow Management
Benefits Administration Software
- ACA Reporting
- API
- Activity Dashboard
- Applicant Tracking
- Attendance Management
- Attendance Tracking
- Benefits Administration Outsourcing
- Benefits Dashboard
- Benefits Management
- COBRA Administration
- Compensation Management
- Compliance Management
- Configurable Workflow
- Customisable Reports
- Data Import/Export
- Deduction Management
- Disability Insurance Administration
- Document Management
- Document Storage
- Employee Benefits Administration
- Employee Database
- Employee Management
- Employee Onboarding
- Employee Portal
- Employee Self Service
- FMLA Administration
- HIPAA Compliant
- HR Management
- HSA/FSA Administration
- Health Insurance Administration
- Leave Tracking
- Life Insurance Administration
- Online Benefits Enrollment
- Payroll Management
- Performance Management
- Provider Management
- Real Time Reporting
- Recruitment Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Retirement Plan Management
- Self Service Portal
- Sick Leave Tracking
- Third Party Integrations
- Time Off Requests
- Timesheet Management
- Training Management
- Vacation/Leave Tracking
- Workflow Management
Clocking Systems
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Attendance Management
- Attendance Tracking
- Automated Scheduling
- Billable Items Tracking
- Biometric Recognition
- Calendar Management
- Clock In / Out
- Compliance Management
- Customisable Reports
- Data Import/Export
- Employee Database
- Employee Management
- Employee Portal
- Employee Profiles
- Employee Scheduling
- Employee Self Service
- Employee Time Tracking
- GPS
- Leave Tracking
- Messaging
- Mobile Access
- Online Punch Card
- Online Time Clock
- Overtime Calculation
- Payroll Management
- Project Time Tracking
- Projections
- Punch card
- Real Time Data
- Real Time Monitoring
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Salaried Employee Tracking
- Self Service Portal
- Sick Leave Tracking
- Third Party Integrations
- Time & Expense Tracking
- Time Off Requests
- Timesheet Management
- Vacation/Leave Tracking
- Workstation Tracking
Compensation Management Software
- API
- Activity Dashboard
- Alerts/Notifications
- Approval Process Control
- Attendance Tracking
- Audit Management
- Audit Trail
- Benefits Management
- Bonus Management
- Commission Management
- Compensation Plan Modeling
- Compensation Statements
- Compliance Management
- Customisable Reports
- Customisable Templates
- Data Import/Export
- Document Management
- Document Storage
- Employee Database
- Employee Management
- Employee Onboarding
- Employee Portal
- Employee Profiles
- Employee Reward Programs
- Employee Self Service
- Goal Setting / Tracking
- HR Management
- Incentive Management
- Merit/Bonus Management
- Multi-Currency
- Organisational Charting
- Payroll Management
- Performance Appraisal
- Performance Management
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Recruitment Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Salary History
- Salary Planning
- Self Service Portal
- Succession Planning
- Third Party Integrations
- Time Off Requests
- Workflow Management
Employee Engagement Software
- 360 Degree Feedback
- API
- Action Management
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Benchmarking
- Chat/Messaging
- Commenting/Notes
- Communication Management
- Content Management
- Customisable Branding
- Customisable Questions
- Customisable Reports
- Customisable Templates
- Employee Database
- Employee Management
- Employee Onboarding
- Employee Portal
- Employee Profiles
- Employee Recognition
- Employee Reward Programs
- Engagement Tracking
- Feedback Management
- Gamification
- Goal Management
- Goal Setting / Tracking
- Mobile Access
- Negative Feedback Management
- Performance Appraisal
- Performance Management
- Performance Metrics
- Progress Tracking
- Pulse Surveys
- Question Library
- Real Time Analytics
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Search/Filter
- Single Sign On
- Survey/Poll Management
- Surveys & Feedback
- Third Party Integrations
- Training Management
- Visual Analytics
Employee Recognition Software
- 360 Degree Feedback
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Chat/Messaging
- Commenting/Notes
- Customisable Branding
- Customisable Reports
- Customisable Templates
- Employee Database
- Employee Management
- Employee Portal
- Employee Profiles
- Employee Reward Programs
- Engagement Tracking
- Feedback Management
- Gamification
- Goal Management
- Goal Setting / Tracking
- Manager-to-Peer Recognition
- Mention Management
- Milestone Tracking
- Nominations
- Peer-to-Peer Recognition
- Performance Appraisal
- Performance Management
- Personalisation
- Progress Tracking
- Pulse Surveys
- Real Time Analytics
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Recognition Tracking
- Reminders
- Reporting & Statistics
- Rewards Catalogue
- Rewards Management
- Rewards Points
- Single Sign On
- Social Recognition
- Summary Reports
- Survey/Poll Management
- Surveys & Feedback
- Third Party Integrations
- Training Management
- Visual Analytics
- eCards
Employee Scheduling Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Approval Process Control
- Attendance Management
- Attendance Tracking
- Automated Scheduling
- Availability Management
- Calendar Management
- Clock In / Out
- Compliance Management
- Customisable Reports
- Data Import/Export
- Drag & Drop
- Employee Database
- Employee Management
- Employee Portal
- Employee Scheduling
- Employee Self Service
- Employee Time Tracking
- Forecasting
- GPS
- Leave Tracking
- Messaging
- Mobile Access
- Mobile Alerts
- Multi-Location
- Online Time Clock
- Overtime Calculation
- Payroll Management
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Resource Management
- Schedule Distribution
- Self Service Portal
- Shift Swapping
- Sick Leave Tracking
- Task Scheduling
- Third Party Integrations
- Time Clock
- Time Off Requests
- Timesheet Management
- Vacation/Leave Tracking
Human Resources
- 360 Degree Feedback
- API
- Access Controls/Permissions
- Activity Dashboard
- Applicant Tracking
- Approval Process Control
- Attendance Management
- Attendance Tracking
- Benefits Management
- Calendar Management
- Compensation Management
- Compliance Management
- Configurable Workflow
- Customisable Branding
- Customisable Reports
- Customisable Templates
- Data Import/Export
- Document Management
- Document Storage
- Employee Database
- Employee Management
- Employee Onboarding
- Employee Portal
- Employee Profiles
- Employee Self Service
- HR Management
- Job Application Management
- Learning & Development
- Leave Tracking
- Onboarding
- Payroll Management
- Performance Appraisal
- Performance Management
- Real Time Reporting
- Recruitment Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Role-Based Permissions
- Self Service Portal
- Sick Leave Tracking
- Succession Planning
- Third Party Integrations
- Time & Attendance
- Time Off Management
- Time Off Requests
- Timesheet Management
- Training Management
- Vacation/Leave Tracking
- Workflow Management
Internal Communication Software
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Activity/News Feed
- Alerts/Notifications
- Audio / Video Conferencing
- Blogs
- Calendar Management
- Chat/Messaging
- Collaboration Tools
- Commenting/Notes
- Communication Management
- Contact Management
- Content Management
- Customisable Branding
- Customisable Templates
- Data Import/Export
- Document Management
- Document Storage
- Drag & Drop
- Email Management
- Employee Communities
- Employee Database
- Employee Directory
- Employee Onboarding
- Employee Portal
- Engagement Tracking
- Event Calendar
- File Sharing
- Knowledge Management
- Live Chat
- Mobile Access
- Mobile Alerts
- Multi-Channel Communication
- Multi-Language
- Newsletter Management
- Real Time Notifications
- Real-time Updates
- Reporting & Statistics
- Role-Based Permissions
- Search/Filter
- Secure Data Storage
- Single Sign On
- Social Media Integration
- Surveys & Feedback
- Task Management
- Third Party Integrations
- Video Conferencing
- Workflow Management
Learning Management Systems (LMS)
- API
- Academic/Education
- Activity Dashboard
- Activity Tracking
- Assessment Management
- Assignment Management
- Asynchronous Learning
- Blended Learning
- Built-in Course Authoring
- Certification & Licensing
- Certification Tracking
- Compliance Management
- Compliance Tracking
- Content Library
- Content Management
- Corporate/Business
- Course Authoring
- Course Management
- Course Tracking
- Customisable Branding
- Customisable Reports
- Employee Portal
- Gamification
- Gradebook
- Learner Portal
- Learning Management
- Learning Paths/Tracks
- Mobile Learning
- Multi-Language
- Performance Metrics
- Progress Reports
- Progress Tracking
- Reporting & Statistics
- SCORM Compliance
- Self Service Portal
- Self-Learning
- Single Sign On
- Skills Assessment
- Skills Tracking
- Social Learning
- Surveys & Feedback
- Synchronous Learning
- Talent Management
- Tests/Assessments
- Third Party Integrations
- Training Management
- User Management
- Video Conferencing
- eCommerce Management
- eLearning Companies
Onboarding Software
- API
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Applicant Tracking
- Approval Process Control
- Attendance Tracking
- Benefits Management
- Calendar Management
- Collaboration Tools
- Compliance Management
- Configurable Workflow
- Customisable Branding
- Customisable Reports
- Customisable Templates
- Customizable Fields
- Data Import/Export
- Document Management
- Document Storage
- E-Verify/I-9 Forms
- Electronic Forms
- Electronic Signature
- Employee Database
- Employee Handbook
- Employee Management
- Employee Onboarding
- Employee Portal
- Employee Profiles
- Employee Self Service
- Feedback Management
- HR Management
- Job Description Management
- Learning Management
- Leave Tracking
- Mentorship
- Orientation Workflow Management
- Payroll Management
- Performance Management
- Real Time Reporting
- Recruitment Management
- Reminders
- Reporting & Statistics
- Role-Based Permissions
- Self Service Portal
- Sick Leave Tracking
- Task Management
- Third Party Integrations
- Time Off Requests
- Training Management
- Workflow Management
Payroll Software
- 401(k) Tracking
- API
- Access Controls/Permissions
- Activity Dashboard
- Alerts/Notifications
- Applicant Tracking
- Approval Process Control
- Attendance Management
- Attendance Tracking
- Benefits Management
- Calendar Management
- Check Printing
- Compensation Management
- Compliance Management
- Customisable Reports
- Data Import/Export
- Direct Deposit
- Document Management
- Document Storage
- Employee Database
- Employee Management
- Employee Onboarding
- Employee Portal
- Employee Profiles
- Employee Self Service
- Employee Time Tracking
- Expense Tracking
- Leave Tracking
- Multi-Country
- Multi-State
- Payroll Management
- Payroll Outsourcing
- Payroll Reporting
- Performance Management
- Real Time Reporting
- Recruitment Management
- Reminders
- Reporting & Statistics
- Self Service Portal
- Sick Leave Tracking
- Tax Compliance
- Third Party Integrations
- Time Off Requests
- Time Tracking
- Timesheet Management
- Training Management
- Vacation/Leave Tracking
- W-2 Preparation
- Wage Garnishment
- Workflow Management
Performance Appraisal Software
- 360 Degree Feedback
- API
- Activity Dashboard
- Alerts/Notifications
- Applicant Tracking
- Appraisal History
- Approval Process Control
- Attendance Tracking
- Compensation Management
- Competency Management
- Customisable Forms
- Customisable Reports
- Customisable Templates
- Customization
- Document Management
- Employee Database
- Employee Management
- Employee Onboarding
- Employee Portal
- Employee Profiles
- Employee Self Service
- Goal Setting / Tracking
- HR Management
- Individual Development Plans
- Leave Tracking
- On-going Performance Tracking
- Organisational Charting
- Peer Appraisals
- Performance Appraisal
- Performance Management
- Performance Metrics
- Performance Review Management
- Progress Tracking
- Ratings / Reviews
- Real Time Analytics
- Real Time Data
- Real Time Reporting
- Recruitment Management
- Reminders
- Reporting & Statistics
- Review Cycle Tracking
- Self Assessment
- Self Service Portal
- Skills Assessment
- Surveys & Feedback
- Third Party Integrations
- Time Off Requests
- Training Management
- Weighted Performance Measures
- Workflow Management
Reference Check Software
- API
- Activity Dashboard
- Ad hoc Reporting
- Alerts/Notifications
- Applicant Tracking
- Approval Process Control
- Assessment Management
- Audio References
- Background Screening
- Bulk Reference Request
- Candidate Scoring
- Compliance Management
- Customisable Branding
- Customisable Forms
- Customisable Questions
- Customisable Reports
- Customisable Templates
- Data Capture and Transfer
- Data Import/Export
- Email Alerts
- Email Invitations & Reminders
- Email Management
- Email/Online
- Feedback Management
- Fraud Detection
- Mobile Access
- Question Library
- Real Time Analytics
- Real Time Notifications
- Real Time Reporting
- Recruitment Management
- Reference Checking
- Reference Request Automation
- Referral Tracking
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Resume Database
- SMS Messaging
- Self Service Portal
- Status Tracking
- Summary Reports
- Survey Builder
- Survey Library
- Survey/Poll Management
- Talent Acquisition
- Template Management
- Third Party Integrations
- Video References
- Workflow Management
Staff Holiday Booking Systems
- API
- Access Controls/Permissions
- Activity Dashboard
- Activity Tracking
- Alerts/Notifications
- Applicant Tracking
- Approval Process Control
- Attendance Management
- Attendance Tracking
- Automated Scheduling
- Calendar Management
- Clock In / Out
- Compliance Management
- Customisable Reports
- Data Import/Export
- Document Management
- Document Storage
- Employee Database
- Employee Management
- Employee Onboarding
- Employee Portal
- Employee Profiles
- Employee Scheduling
- Employee Self Service
- Employee Time Tracking
- FMLA Administration
- HR Management
- Leave Policy Management
- Leave Tracking
- Overtime Calculation
- Payroll Management
- Performance Management
- Project Time Tracking
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Recruitment Management
- Reminders
- Reporting & Statistics
- Role-Based Permissions
- Self Service Portal
- Sick Leave Tracking
- Team Calendars
- Third Party Integrations
- Time Off Requests
- Timesheet Management
- Training Management
- Vacation/Leave Tracking
- Workflow Management
Workforce Management Software
- API
- Activity Dashboard
- Activity Tracking
- Approval Process Control
- Attendance Management
- Attendance Tracking
- Automated Scheduling
- Budgeting/Forecasting
- Calendar Management
- Clock In / Out
- Compliance Management
- Compliance Tracking
- Contractor Management
- Customisable Reports
- Data Import/Export
- Document Storage
- Drag & Drop
- Employee Database
- Employee Management
- Employee Onboarding
- Employee Scheduling
- Employee Self Service
- Employee Time Tracking
- Labor Forecasting
- Leave Tracking
- Monitoring
- Online Time Clock
- Payroll Management
- Performance Management
- Performance Metrics
- Real Time Data
- Real Time Notifications
- Real Time Reporting
- Real-time Updates
- Recruitment Management
- Reminders
- Reporting & Statistics
- Reporting/Analytics
- Self Service Portal
- Shift Swapping
- Sick Leave Tracking
- Skills Tracking
- Third Party Integrations
- Time & Attendance
- Time Off Management
- Time Off Requests
- Timesheet Management
- Vacation/Leave Tracking
- Variable Workforce
- Workflow Management
Employment Hero Alternatives
More Employment Hero alternatives
Employment Hero Reviews for UK Users
Read all reviewsOverall rating
Average score
Rania A.
-
Overall Rating
-
Ease of Use
-
Features & Functionality
-
Customer Support
-
Value for Money
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 06/11/2020
"Soltuion to our Cost Centre Reporting!"
Comments:
We've been using Employment Hero for more than two years now. We started with one entity and then decided to move all our entities to it. The HR and Payroll platforms are very easy to navigate. We very much benefited from the Cost Centre Reporting and integrating that with our Bookkeeping software made our reporting very easy. The HR platform is our employees first point of contact to find any data about our organisation, policies and procedure, agreements... etc. On top of that most of our employees are finding it much easier to track their Leave balances and status through the mobile app.
The Online Support is very quick in general and there is always a solution to any query we put through to the team,
Overall, a great deal to our organisation!
Pros: Most likeable feature we found in the system for our organisation is the easy integration of our Bookkeeping software and the ability to import the payroll journal. That made our cost centre reporting very easy and accurate.
Cons: It would be great if it can be linked to the Outlook Calendar!
Vendor Response
by Employment Hero on 22/02/2021
Hi Rania,
Thanks heaps for taking the time to review Employment Hero! We really appreciate your support and are chuffed to see that you've been able to streamline your HR and payroll processes.
Thank you again,
Anna from Employment Hero
- Reviewer Source
- Reviewed on 06/11/2020
Deep S.
-
Overall Rating
-
Ease of Use
-
Features & Functionality
-
Customer Support
-
Value for Money
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 29/04/2021
"Employment Hero is Hero"
Comments: My experience with EH has bee great and very satisfactory. I will recommend this software to anyone wanting to make a difference in Human Resources processes in their company
Pros:
Employment hero is user friendly and so easy to use. With the click of a button you can automate a variety of Human Resources and Payroll process within you company.
The customisation and ready to use functionality of this software allows you to implement this internally without any need for third party specialist.
Cons:
Inability and restriction on scheduling report, announcement etc means you cannot customise this .
It will be great if more research and development is done on scheduling reports, announcements etc .
Alternatives Considered: SAP Concur and ELMO Software
Reasons for Switching to Employment Hero: As a small business the easy of implementation was the key selling point. For a finance and HR person to implement this by themselves and run and customise it within a week with no need to have third party specialists is the winner. And the price is great value for money.
Vendor Response
by Employment Hero on 08/09/2021
Hi Deep,
Thank you for taking the time to share your experiences with Employment Hero with others. We're so happy to see that you've had such a positive experience with the platform and so user-friendly.
Thank you also for sharing your feedback regarding scheduling reports and announcements. Employment Hero spent over $8 million on product development last year, so our platform is always adding more functionality to keep up with our customers' needs. I've passed your feedback on to our product team who will factor it into future development plans.
Thank you again,
Anna from Employment Hero
- Reviewer Source
- Reviewed on 29/04/2021
Valeria S.
-
Overall Rating
-
Ease of Use
-
Features & Functionality
-
Customer Support
-
Value for Money
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 13/09/2021
"Great holistic hr and payroll software!"
Comments: The initial implementation was a little labourious, but the implementation team was always on hand to assist with any issues. The software is considerable in functionality so it can be rather noisy. However, once you become familiar with the system, it is packed full of great features.
Pros: A broad range of functionality. Easy to navigate interface. Great benefits are available to staff.
Cons: You are able to customise the pay week in the Payroll portal but not in the HR portal which means staff are having to complete 2 timesheets per week. This has caused some issues when processing pays.
Alternatives Considered: foundU, MYOB Essentials, BambooHR and ELMO Software
Reasons for Choosing Employment Hero: Jobpac lacked payroll and HR functionality compared to other well-known software packages.
Reasons for Switching to Employment Hero: It was a holistic payroll and HR software that seemed to have most of the functionality that we needed as a business.
- Reviewer Source
- Reviewed on 13/09/2021
Kim M.
-
Overall Rating
-
Ease of Use
-
Features & Functionality
-
Customer Support
-
Value for Money
-
Likelihood to Recommend
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 17/01/2021
"Think twice."
Comments: If a seamless user experience and reliable software that's easy to use is important to you, do not choose Employment Hero. It has been working OK (just) since ironing out most of the problems but not work the time and money to get to this stage. The HR and Payroll software are clearly sold separately because the look and feel is different and you need to instruct managers to perform actions in one platform, despite being able to do it in another, causing confusion.
Pros: The ability for employees to update their own personal information. Contract templates are helpful for those who don't have an internal legal or large HR department.
Cons: The integration between the two products - HR and payroll is awful. They often don't communicate with each other seamlessly and you are required to learn by trial and error due to the poor deployment processes and cumbersome workflow regarding setup. Customer Service is helpful most of the time but you will be passed through numerous people who do not explain the fundamental use of all the features. Too much emphasis is on knowing the hundreds of pages of instructions and features. Timekeeping apps (Clock Me In/Workzone) are simply terrible.
Vendor Response
by Employment Hero on 21/02/2021
Hi Kim,
Thank your for your feedback. We're sorry to hear that your experience with Employment Hero hasn't been as seamless as we'd like it to be.
We'll be reaching out directly to reach a resolution and hope that we can get things back on track.
Thank you again,
Anna from Employment Hero
- Reviewer Source
- Source: SoftwareAdvice
- Reviewed on 17/01/2021
Hayley R.
-
Overall Rating
-
Ease of Use
-
Features & Functionality
-
Customer Support
-
Value for Money
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 30/06/2021
"Employment Hero is the way to go!"
Comments: The experience has been great, from engaging with the sales team, talking through options, to data gathering and building the platform, someone has been available through the whole process. The launch kit was amazing and was so much help in preparing for rollout to employees.
Pros: The whole platform is easy to use and simple all whilst capturing all the critical elements I was looking for in a system.
Cons: We have a team in the Philippines and while it is available to them, I would love to see the benefits and wellness available for them too.
Alternatives Considered: intelliHR, monday.com, ELMO Software, Confluence and SAP SuccessFactors HCM Suite
Reasons for Switching to Employment Hero: The ease of use, the recruitment, the price
Vendor Response
by Employment Hero on 09/09/2021
Hi Hayley,
Thank you for taking the time to share your experiences with Employment Hero with others. It's great to see that we've ticked all the boxes for you.
Thank you also for your feedback around providing My Benefits to regions outside of Australia. This is definitely on the agenda.
Thank you again,
Anna from Employment Hero
- Reviewer Source
- Reviewed on 30/06/2021
