15 years helping British businesses
choose better software

What is Employment Hero?

We put the human in HRIS. Employment Hero is an end-to-end people management and payroll platform that covers every aspect of the employee lifecycle, from recruitment and onboarding to engagement, productivity and success.

Our cloud-based HR software helps UK small and medium businesses to reduce paperwork and save administration time by automating manual tasks and auto-populating data across the platform.

Over 200k organisations use Employment Hero and together we collectively manage over 1m employees. Visit our website to learn more.

Who Uses Employment Hero?

UK businesses with between 10 and 1000 employees who want to streamline their process and grow. This includes Business Owners, HR Managers, Payroll Managers, People and Culture Managers, CEOs, GMs, Payroll, HR and Business Advisors.

Employment Hero Software - Feedback and coaching? It starts with communication. Help guide managers and employees through structured, constructive and bi-directional feedback for professional growth.
Employment Hero Software - Ambitious goals. Different teams. Same page. Clearly view how everyone is contributing to the wider business goals on a team and individual level. It’s goal alignment. Made simple.
Employment Hero Software - Bring all your HR into one, easy-to-use place. The smarter way to manage people, payroll and productivity. For small and medium businesses with big ambitions.
Employment Hero Software - Leave accrual and requests update in seconds with automatic leave balances and leave calendar integration. Allow employees and their managers to submit and approve leave requests and gain more insight into your team’s movements with custom leave reports.
Employment Hero Software - Give employees the keys to their work experience. Make requesting leave, doing timesheets and updating details easy with the Employment Hero app.

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Reviews of Employment Hero

Average score

Overall
4.4
Ease of Use
4.4
Customer Service
4.1
Features
4.2
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Dayna
Dayna
Head Of Delivery in Australia
Verified LinkedIn User
Marketing & Advertising, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Our first 6 months utilising Employment Hero

5.0 2 years ago

Comments: Overall it has been an important tool that has made growing our team a lot easier and ensured we are supporting our team ensuring we are following all the best practices of HR.

Pros:

Employment Hero was the first time we were introducing an HR Platform within the business. The fact that it has a rewards program was very exciting to the team and created buy-in which allowed us to create engagement through the team. Having a great policy and performance review templates allowed us to create processes around how we engage with our team and set standards.

Cons:

Not being able to customise colours on the UI to match branding.

Employment Hero Response

2 years ago

Hi Dayna, Thank you for your lovely review- we really appreciate your support! I've passed on your feedback about UI colour customisation to our Product Team. Many thanks, Rosie

Lana
Human Resources in Australia
Computer Games, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

A great solution for small and medium size companies

5.0 4 weeks ago New

Comments: The solution proved to be excellent for processing payroll and managing time-off requests. Its intuitive interface streamlined the payroll process, ensuring accuracy and efficiency. Additionally, it made handling time-off requests straightforward, allowing employees to submit and adjust their leave easily. This not only saved time for HR but also improved the overall user experience for all employees, contributing to a smoother and more efficient workflow.

Pros:

The time-management and payroll modules were incredibly user-friendly, benefiting not only HR but all software users. This ease of use is crucial, as it significantly reduces the time needed to submit leave requests and make adjustments, enhancing overall efficiency.

Cons:

Creating various contract templates can be a bit tricky initially, as setting up different types of contracts requires some time and effort to learn. However, once you get the hang of it, the process becomes quite straightforward.

SriRam Sudarsan
SriRam Sudarsan
Business Owner in Australia
Verified LinkedIn User
Sports, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Stay away from Employment hero

2.0 2 months ago New

Pros:

Nothing, its another version of quick books but you pay more

Cons:

overpriced software for a quick book replica. Very bad customer service who did not even call me but closed the ticket. This happened twice and any questions asked they refer to videos. Negative, There is one small demo of the product. There is no trial period to check the product. There is a one year contract and you cannot leave once you sign up. There is no negotiations with the Employment Hero team since they dont respond

Natasha
Human Resources Recruitment Asst in Australia
Transportation/Trucking/Railroad, 201–500 Employees
Used the Software for: 1+ year
Reviewer Source

Current Employment Hero Customer

5.0 4 months ago

Pros:

Ease of use and speed in which onboarding can be completed all in one place

Cons:

Sometimes slow response to issues that require assistance

Employment Hero Response

3 months ago

Hi Natasha, Thank you very much for taking the time to leave us a review. It's so great to hear that you've found much value with the platform. We're constantly working on improving so your feedback on the response time is helpful and I've passed it on. Many thanks, Yiying @ Employment Hero

Rajesh
Management Accountant in Australia
Telecommunications, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source
Source: SoftwareAdvice

Employment hero is amazing payroll end to end software, Only when it works

5.0 7 months ago

Comments: Experience with "key pay" was great and I myself configured and rolled out the new payroll system. It performed very well and now I have to look for something else has since "Employment hero" took over, it has been very slow and unreliable. Sometimes my staff do not get paid just because the payroll system is so slow that the pay run is not finished, and we do not meet cut-off times. Pathetic.

Pros:

Customizable. user friendly interface, Ease of use and easy to coach to new payroll person.

Cons:

Too slow, almost every Monday. Therefore, no matter how good your product is, if it's slow and frustrating, then it has already failed. It was good when it used to be called "key pay". I guess expansion cannot necessarily be sustained.

Employment Hero Response

7 months ago

Hi Rajesh, Thanks for your review and feedback. I am glad to hear that you find using our platform easy-to-use and intuitive. I'm interested in your feedback about speed, as I haven't come across this before. Please note that status updates for our platform are always available at: https://status.employmenthero.com/ If you continue to encounter this issue, please reach out to our support team. You can do this by logging into the platform as an admin, clicking the support button in the bottom right corner, and following the prompts. I hope we can work together to turn your overall experience around. Many thanks, Rosie @ Employment Hero