Who Uses Aircall?
SMBs using the phone to conduct business (sales or support) on a daily basis
What Is Aircall?
Aircall is the cloud-based phone system of choice for modern brands of 3+ users. By seamlessly integrating with the most popular CRM and Helpdesk tools, we help sales and support teams communicate clearly and efficiently. Admins can instantly add numbers from 100+ countries, scale their teams according to seasonality, and gain deep insights through real time analytics. Accessible by desktop and mobile app, Aircall is trusted by over 3000 companies worldwide. Start a risk-free trial today!
Aircall Pricing Overview
Aircall starts at US$30.00/month. Aircall does not have a free version but does offer a free trial. See additional pricing details for Aircall below.
Showing 5 of 153 reviews
Reviewed on 10/04/2017
Aircall for Student Media Creator Support
Comments: We have been using Aircall as a replacement for a traditional phone-based hotline system that served to connect students (and faculty/staff) with our team of media production experts who offer just-in-time support for video and audio projects. Aircall integrates perfectly with a Slack - Talkus - Aircall workflow that allows for using our team Slack channel to funnel both calls and chat requests through a #support channel. This enables the entire staff to be more responsive to support requests. Aircall itself also offers features that we had not previously been able to leverage like cascading ringing, customized hours generally and for specific users, easy transferring of callers and more.
Pros: Aircall is easy to set up, dead simple to use but hides a host of powerful features beneath its slick façade.
Cons: The mobile app is a bit rough around the edges, but that's minor compared to the above.
Reviewed on 26/01/2019
The best way to set up a call center and to enable support!
Pros: I could set up a call center in matter of minutes, and it is very easy to use! And the calls that arrive, we can forward to personal mobiles, that has helped us to make sure that we would not lose any important calls. The best part is, we can record and make a note of all the calls, and we can also put up a setting for greetings. The desktop app is self-sufficient to receive calls, and I should say the quality of these calls are just awesome. The customer service team is very responsive, they have quickly got back to us whenever we had any concerns. The application integrates with pipedrive, slack and thereby had helped our staff to stay connected for better support. The application is very much cost effective in comparison to the features it provides.
Cons: We need a strong internet to use this application. There are a lot of updates available every now and then, but updating and restarting of the application has become a very irritating task.
Reviewed on 30/01/2020
Wonderful app to talk
Comments: Meeting people around the world became easy and cost-effective.
Pros: Crystal clear voice, simple user interface.
Cons: Nothing so far as long I m using this. It's still very reliable
Reviewed on 12/12/2019
Great Product & Onboarding
Comments: AIrcall from the demo , trial and implementation was super! They were so patient
Pros: Aircall was a strong contender to a well-known array of apps/services which primarily help companies setup their IVR, call routing and enable information to flow via integrations. AIrcall was easy to setup, super easy to use and the onboarding was second to none!
Cons: Its only App based and doesn't work with IP telephone. Although they have a dekstop app and apps for ioS and Android as well.
Reviewed on 23/10/2019
Not Terrible, but Not Gamechanging
Comments: My overall experience with Aircall is neutral. I wouldn't recommend it, but I wouldn't steer someone else away from using it. It has good qualities and bad qualities, like most tools...but the good definitely don't outweigh the bad. While it is very easy to use and has some helpful features and automations, it doesn't always work. When it does, it's great. But I have encountered too many functional problems to recommend this tool with confidence. However, I have used worse before, so I wouldn't discourage someone from trying it out. It's not overly expensive, therefor the value isn't terrible, which is why I wouldn't discourage people from trying it out. I've yet to use a better internet based phone service, but they have all had serious flaws, including Aircall. However, for the times it has worked well, it's fantastic, so that does count for something in my book.
Pros: What I've liked most about Aircall is it's level of integration with our CRM (HubSpot) and it's ability to be used across multiple devices with easy access. I use Aircall on my work computer, personal computer, and smartphone. The controls are quite easy, it's very user friendly, and it does record data (call logs, recordings, etc) consistently across all of my different devices. It's also integrated very well with my company's CRM, HubSpot. The calls translate well to our contact or company page associated with the number, it will automatically creat a new contact in HubSpot when dialing a new number, and it stores recordings and what happened on the call quite accurately in our CRM. It's been a nice tool, on this front.
Cons: What I've like least about Aircall is the reliability. It has not been an overly reliable phone system. It freezes often, has audio connectivity problems, and usually, if it freezes, just closing and reopening the application the application isn't enough to get it working again. Both myself and my coworkers have had to completely restart our computers to get Aircall to work again after encountering a glitch. Not only does this interrupt productivity, but it can also be challenging because we are evaluated, often, on the number of dials we make. Aircall's inconsistency can create problems regarding our ability to hit our number of dials goal. It is not a very reliable, consistent tool.