--- description: Discover the benefits and disadvantages of Aircall. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Aircall Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [VoIP Software](/directory/30940/voip/software) > [Aircall](/software/144486/aircall) # Aircall Canonical: https://www.capterra.co.uk/software/144486/aircall Page: 1 / 20\ Next: [Next page](https://www.capterra.co.uk/software/144486/aircall?page=2) > Cloud-based phone and call center tool for voice, SMS, and WhatsApp with AI conversation intelligence and 250+ CRM integrations. > > Verdict: Rated **4.2/5** by 466 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Aircall? Small to midsize businesses in healthcare, SaaS, professional services, financial services, and marketing agencies. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 466 Reviews | | Ease of Use | 4.4/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 3.9/5 | Based on overall reviews | | Features | 4.1/5 | Based on overall reviews | | Recommendation percentage | 80% | (8/10 Likelihood to recommend) | ## About the vendor - **Company**: Aircall - **Location**: New York, NY, US - **Founded**: 2014 ## Commercial Context - **Starting Price**: £25.00 - **Pricing model**: Flat Rate (Free Trial) - **Pricing Details**: Essentials: $30/user/month (billed annually) or $40/user/month (billed monthly). Professional call center features, unlimited inbound calls (toll-free excluded), integrations and API, smart queuing, phone support. Professional: $50/user/month (billed annually) or $70/user/month (billed monthly). All Essentials features, plus Salesforce integration, PowerDialer, advanced analytics and reporting, live call monitoring, unlimited concurrent calls, dedicated account manager and premium support. 1 number included in each plan. Add extra numbers on any plan for $6/month. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Android (Mobile), iPhone (Mobile) - **Supported Languages**: English, French, German, Italian, Norwegian, Spanish - **Available Countries**: Australia, Austria, Belgium, Canada, Chile, Colombia, Croatia, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hong Kong SAR China, Hungary, Ireland, Israel, Italy, Latvia and 18 more ## Features - Access Controls/Permissions - Alerts/Notifications - Auto-Dialer - Automated Attendant - Automated Routing - Automatic Call Distribution - CRM - Call Centre Management - Call Disposition - Call List Management - Call Logging - Call Monitoring - Call Recording - Call Reporting - Call Routing - Call Screening - Call Scripting - Call Tracking - Callback Scheduling - Caller ID - Chat/Messaging - Communication Management - Computer Telephony Integration - Conferencing - Contact Management - Customisable Reports - Dashboard - Donor Management - File Transfer - Fundraising Management - IVR - List Management - Live Chat - Multi-Channel Communication - PBX - Performance Metrics - Phone Key Input - Power Dialer - Queue Management - Recording - Reporting/Analytics - SIP Trunking - Scheduling - Softphone Software - Task Management - Text to Speech - Video Conferencing - VoIP - Voice Customisation - Voice Mail ... and 7 more features ## Integrations (36 total) - 4Seller - Agentforce - Apollo.io - Bee - Crisp - Fin - Fivetran - Freshservice - Front - Gong - Google Workspace - Gorgias - Greenway Health Pay - HubSpot Agent Hub - HubSpot Content Hub ... and 21 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [VoIP Software](https://www.capterra.co.uk/directory/30940/voip/software) ## Related Categories - [IVR Software](https://www.capterra.co.uk/directory/30231/ivr/software) - [Auto Dialer Software](https://www.capterra.co.uk/directory/30999/auto-dialer/software) - [VoIP Software](https://www.capterra.co.uk/directory/30940/voip/software) - [VoIP Phone Systems](https://www.capterra.co.uk/directory/31101/business-phone-systems/software) - [AI Agents for Customer Support](https://www.capterra.co.uk/directory/34696/ai-agents-for-customer-support/software) ## Alternatives 1. [Ringover](https://www.capterra.co.uk/software/169627/ringover) — 4.7/5 (891 reviews) 2. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1789 reviews) 3. [Convoso](https://www.capterra.co.uk/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 4. [DialedIn CCaaS](https://www.capterra.co.uk/software/29589/callcenternow) — 4.8/5 (335 reviews) 5. [Readymode](https://www.capterra.co.uk/software/136728/Readymode) — 4.6/5 (145 reviews) ## Reviews ### "Awesome Product\!" — 5.0/5 > **Alex** | *14 April 2025* | E-Learning | Recommendation rating: 10.0/10 > > **Pros**: Its so easy to use\! We use it regularly at our job role and the ability to click a button next to each phone number saves so much time\! Particularly useful when using click to dial and VOIP dialling. > > **Cons**: Sometimes it can take a while to load and that can slow you down. But on the whole its very quick\! > > Had a great experience as we used to use another system before where we had to type in each number manually. Now it is much quicker with click to dial. ----- ### "Long time user of Aircall" — 4.0/5 > **Deniz** | *24 September 2025* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: I like that it has a phone app as well as a desktop app as it helps to offer calls which suits our device preferences. I also like that it's easy to record and access recordings and transcripts. > > **Cons**: I wish aircall reporting was a bit more easier to understand. The only feature I'd like to see soon is outbound AI messages that would create more efficiency to our team. > > Have been using Aircall for 4 years and really like the product and value for money. It's easy to use and set up and manage once you have set it up too. ----- ### "Aircall Review" — 4.0/5 > **Sean** | *22 April 2025* | Hospital & Health Care | Recommendation rating: 7.0/10 > > **Pros**: Integrates well with other software. Helpful to have a separate app for Android. Uses AI to help create custom messages and responses. Fast onboarding and setup process. > > **Cons**: It can take quite a long time to get a response from customer support if you have an issue. > > We are very happy with Aircall. The only slight issues come with contacting customer support which can sometimes take some time. ----- ### "Simple and effective phone system" — 4.0/5 > **Kelly** | *13 June 2025* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: Easy to use, seems to be a good connection. Easy to switch between landline and mobile numbers for calling out. Integrates with hubspot. > > **Cons**: When leaving a voicemail for someone you are calling, you’re not able to see your own mobile number to leave this in the message. > > An easy to use calling system that integrates well with our CRM and call recording software. Does what it needs to\! ----- ### "Great call software" — 5.0/5 > **Simon** | *9 February 2026* | Consumer Services | Recommendation rating: 9.0/10 > > **Pros**: It’s a sick system with a good flow chart system for calls and call routing\! We’ve recorded some messages that it lets you play too. > > **Cons**: It’s expensive; and sometimes feels a little complicated for a small business but the functionality makes it worth while. > > Great software and a good level of product support form the Aircall team\! We’re long term customers and I don’t see us moving away. ----- Page: 1 / 20\ Next: [Next page](https://www.capterra.co.uk/software/144486/aircall?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/144486/aircall) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data