15 years helping British businesses
choose better software

What is Aircall?

Make every phone conversation count and give time back to your reps. Aircall's flexible business phone solution integrates with 100+ CRM, Helpdesk, & other critical business tools to surface the information your reps need to be successful, when they need it. Join 15,000+ companies that trust Aircall to strengthen their customer and prospect relationships with first-class phone features like: SMS, advanced call routing, IVR, analytics, power dialer, call tagging, and other collaborative features.

Who Uses Aircall?

Companies using the phone to conduct business (sales or support) on a daily basis.

Where can Aircall be deployed?

Cloud-based
On-premise

About the vendor

  • Aircall
  • Located in New York, NY, US
  • Founded in 2014

Aircall support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, China, France and 9 others

Languages

English, French, German, Italian, Norwegian and 1 others

Aircall pricing

Starting Price:

£25.00/month
  • Yes, has free trial
  • No free version

Aircall does not have a free version but does offer a free trial. Aircall paid version starts at £25.00/month.

Pricing plans get a free trial

About the vendor

  • Aircall
  • Located in New York, NY, US
  • Founded in 2014

Aircall support

  • Phone Support
  • 24/7 (Live rep)
  • Chat

Countries available

Australia, Brazil, Canada, China, France and 9 others

Languages

English, French, German, Italian, Norwegian and 1 others

Aircall videos and images

Aircall Software - Phone Solution
Aircall Software - Call Analytics
Aircall Software - Intelligent Call Routing
Aircall Software - IVR & Business hours
View 5 more
Aircall video
Aircall Software - Phone Solution
Aircall Software - Call Analytics
Aircall Software - Intelligent Call Routing
Aircall Software - IVR & Business hours

Features of Aircall

  • Access Controls/Permissions
  • Auto-Dialer
  • Automated Attendant
  • Automated Routing
  • Automatic Call Distribution
  • CRM
  • Call Centre Management
  • Call Logging
  • Call Monitoring
  • Call Recording
  • Call Reporting
  • Call Routing
  • Call Screening
  • Call Scripting
  • Call Tracking
  • Call Transfer
  • Callback Scheduling
  • Caller ID
  • Collaboration Tools
  • Communication Management
  • Computer Telephony Integration
  • Contact Management
  • Donor Management
  • File Transfer
  • Fundraising Management
  • IVR/Voice Recognition
  • Live Chat
  • Mobile Access
  • PBX
  • Phone Key Input
  • Power Dialer
  • Predictive Dialer
  • Queue Management
  • Recording
  • Reporting & Statistics
  • Reporting/Analytics
  • SIP Trunking
  • Softphone Software
  • Task Management
  • Text to Speech
  • Third-Party Integrations
  • Video Conferencing
  • VoIP
  • Voice Customisation
  • Voice Mail

Alternatives to Aircall

Cloud file storage platform that allows you to save and upload files in total security.
Twilio is a trusted and reliable partner for businesses looking to improve their communication capabilities.
Dialpad modernizes communication technology, putting voice, messaging, meetings, and video on any device.
Professional VoIP switchboard lets you effortlessly manage all your call. The Kavkom Phone System, the best solution for your business.
JustCall is the Business Phone System of choice for modern sales & support teams. Connect from any device, and any location with ease.
CallRail's Call Tracking helps you understand what makes your phone ring and personalize inbound call experiences.
yuu Phone is a VoIP telephone system for flexible working in the office, home office, and on the go.
RingCentral Contact Center solution delivers omnichannel capabilities that let customers decide how they want to engage with you.
CloudTalk is a cloud-based phone system for support and sales teams. We make calling easy and fun! Get your FREE trial today! Learn more about CloudTalk

Reviews of Aircall

Average score

Overall
4.3
Ease of Use
4.5
Customer Service
4.1
Features
4.1
Value for Money
4.0

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Saskia
Saskia
Senior Director Sales Marketing in US
Verified LinkedIn User
Restaurants, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Most Reliable Phone Service Available

5.0 8 months ago

Comments: It facilitates both inbound and outbound call management. I like how simple it is to make an outgoing call. The time zone and area code are shown automatically, warning us to tread carefully in case of a time zone mismatch.

Pros:

Using Aircall is a breeze. It simply requires a one-time setup. I like Aircall since it is quick to load and has an intuitive interface for fixing audio problems. A softphone I once used took 20 minutes to load, and it was a real drag. I also appreciate how simple it is to use the controls. In my opinion, it has a great user interface. This is the nicest setup for me, and there aren't too many buttons.

Cons:

The entirety Aircall is fantastic. If I may provide a recommendation, it would be to enhance the functioning of conference calls. If at all feasible, I'd want to be able to end a call when I'm no longer needed, and I'd like a simpler process.of

Jisselle
Jisselle
Director of Customer Success in Trinidad & Tobago
Verified LinkedIn User
Consumer Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

I love AirCall, been using it for over four years now!

5.0 2 years ago

Comments: I've used this for over four years and introduced it at companies I've worked and consulted with. It's easy to use, low price, and the features are top-notch.

Pros:

AirCall is very user-friendly and easy to deploy. The dashboard is very streamlined, and it's easy to set up additional features like IVR. The Call Monitoring feature is critical. It is really helpful with Sales, Retention, and Account Management. Helps me to hear exactly what's happening on the call, so that I can train my team members, and help them hone specific pitches.

Cons:

I have no complaints, it's the best VOIP service I've used.

Aircall Response

2 years ago

Hi Jisselle, thank you so much for your lovely review. We are so happy to hear that you're having a great experience with Aircall. If there's ever anything you need help with, please don't hesitate to ask us. Cheers! - Max from Aircall

FRANCOIS
Digital project in France
Retail, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Best software

4.0 2 months ago

Pros:

- Good ui - Easy setup and easy routing configuration - Good statistics tool - Easy to buy more number

Cons:

- Some sync failures with Hubspot - Low support - Some software bugs

Hagard
Director in US
Information Technology & Services, 11–50 Employees
Used the Software for: 1-5 months
Reviewer Source

Poor call quality, ridiculous pay terms and cancelation policy

1.0 2 months ago New

Comments: Very disappointed with their services, will NEVER use again

Pros:

The reason we signup with aircall is that they offer unlimited local to local call minutes with one flat fee, which also includes a local number.

Cons:

We signed up with aircall with the same email address as of G2 account, while there are at least 3 things we are very unhappy with them 1) our package should include a free local number, while in our invoice, we get charged for that number even though we followed all the instructions from the account manager 2) the call quality is very bad, or even horrible, our sales reps complained a lot of noises, and 50% of the time we used it, we had this problem every 15 minutes, and eventually did not get fixed 3) worst part of it, we told the account manager that we will try one month first, if good, we will upgrade to pay annually with more seats; if not, we will cancel the account. however, when we told the account manager that we wanna cancel that account and asked her to make sure they will not charge us automatically for the next billing month. first, she said yes. and then soonest, she said since we have not informed them to cancel the account 30 days in advance, we have to pay for the next month. So shall we tell them we need to cancel that account at the same time we activated an account? we emailed them several times on this issue, but they chose not to reply us.

Stefano
Stefano
Enterprise Architect in Italy
Verified LinkedIn User
Banking, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

The right solution for integrate hubspot

4.0 4 months ago

Comments: easy and intuitive management console allow to set up in few minutes the solution, the professional support was perfect with the initial setup and training on the usage

Pros:

one click integration and easy reporting to set up in couple of minutes the contact center workforce, monitor and manage it

Cons:

the administrator must have a operative license to manage the platform, additional phone numbers is not granted sequential

Alternatives Considered: Twilio

Reasons for Switching to Aircall: first of all the learning curve of aircall tha wins on the alternative, this solution don't need development skills or code to be maintained, aircall is cheeper and include the support service in the license