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Qualifacts Insync
What is Qualifacts Insync?
Enhance patient care with InSync's fully integrated, easy-to-use, cloud-based healthcare IT solutions. Our electronic medical records, practice management and billing software is especially designed to meet mental health and substance abuse provider's needs. Customizable workflows and dashboards, group therapy, patient portal, integrated scheduling, billing, and e-prescribing, integrated telemedicine and mobile ready.
Who Uses Qualifacts Insync?
We support practices in Behavioral and Mental Health, Substance Use and Opioid Addiction, Community and Government Health Agencies, Clinics, Physical, Occupational and Speech Language Therapy.
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Qualifacts Insync
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Reviews of Qualifacts Insync
Alternatives Considered:
Billing Manager
Comments: We have been extremely happy with Insync so far, we're only a few months in but the amount of options and reporting is amazing.
Pros:
Reporting capabilities, claims options, work que's
Cons:
Time it takes to correct a problem, the repositioning of the screen when opening a new screen.
Alternatives Considered:
Could be Better, But Better than What We Had
Comments: We got into Insync before it was part of the Qualifacts brand, so I can't speak from the start of use till now (It was rather rocky, as systems we had been shown and advised were capable of being used turned out to be unusable or not available). However, since the purchase Qualifacts made, we have been given smoother update notifications, a better way to connect with customer service (we had previously never known where we were with an issue on Insync's side, but now we can track it), and there seem to be more improvements being made now each month.
Pros:
-Ease of Use -Everything you could need is in one system -Reports Pull Data with little to no missing data -So many helpful reports -Customizable -Customer Service has Quick Response Time -There are always improvements being made -We are encouraged to provide improvement requests -We are asked to provide feedback on our customer reps -Almost everything in the billing side of the system for the practice
Cons:
-The patient scheduler is an "appointment requester" and not a scheduler on the patient side. -The customer reps do not call when we provide them with times we are available. -There is a limited amount of my team wo are allowed to make tickets for issues, which does not help when they are having technical issues that we are not there to assist with when the customer reps call us, and not the person having the issue. -The knowledge of the customer reps when we explain how something should work, or how we would like things to work is a 4/10. -Having to purchase Insync, and not have a rent or trial option
Awful, RUN!!!
Comments: Want support? Nope, call or email India/Philippines/Pakistan and they will 'open a ticket' as they are 'not the right department'. Still waiting on one from over a week ago. The overseas staff is just like all of the other overseas staff everywhere, they are not allowed to think, they must read from a script. They don't listen, so they never understand the question until you go over it again and again. This is a very complex billing platform with no support, AND a LONG contract that you cannot get out of. You will regret using this.
Pros:
Not a thing. There is no redeeming quality.
Cons:
Everything. We just discovered that in 2024 alone (6 months), 663 claims NEVER generated. Why? So many issues with not creating revenue, claims or invoices. This is over a $1 million loss as many of the claims are medicaid with very tight timely filing requirements. Also since the Change Healthcare hack, they are making us use Availity and more than half of the claims we download from Insynch and upload to Aviality are 'missing', making a horrendous process to identify which went out and which ones failed. Insynch uses multiple clearinghouses to complicate things further.
Alternatives Considered:
Undecided too many problems with the software
Comments: Average, upset with broken promises, delays in getting paid due to program errors, I appreciate how hard the care center works to resolve issues, at times not worth the cost
Pros:
Has some nice features, enjoy the clinical charting schedule feature
Cons:
continual errors, very difficult to fix complex issues, causing billing delays, not keeping their word
Daily Insync User
Comments: After a short time utilizing Insync it was easy to navigate and it is efficient to carry over information from a previous note.
Pros:
-Being able to slide appointments to a different time slot -Seeing the number of started notes vs unstarted notes -The option to send to dos
Cons:
-Unable to copy and paste in charts in documentation -Having to reset the time seen when other information is not added in a specific order when scheduling an appointment
