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United Kingdom Local product
Subbly

Subbly

United Kingdom Local product

What is Subbly?

Subbly is a subscription-first commerce platform with everything you need to successfully run your subscription-first business including: a drag & drop website builder, subscription plans, membership plans, regular one-time products, shipping rules, order management, a funnel builder for up-sells and cross-sells, automations & integrations, inventory management, customer login area, and API, and much more.

And above all else, an incredible support team and community to help you at every step.

Who Uses Subbly?

D2C brands, entrepreneurs, home businesses, local retailers, and marketers.

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Reviews of Subbly

Average score

Overall
4.9
Ease of Use
4.7
Customer Service
4.9
Features
4.6
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
87%
4
12%
1
1%
rachael
rachael
Seller in US
Verified LinkedIn User
Apparel & Fashion, 10,000+ Employees
Used the Software for: Free Trial
Reviewer Source

Subbly is popular

5.0 2 months ago New

Comments: The one really cool thibg about subbly is that they do not hold your data hostage allowing you to switch platforms at any given time,unlike all of the other major platforms out there. This is crucial for a small business owner. The website is full of information and shows you everything you need to know. Easy to read and follow.

Pros:

Subbly is a popular subscription box platform that offers a comprehensive solution for businesses looking to start or manage subscription services. Its super easy to use, you dont have to be a computer genius to use this. The subscription plans can be customized, theres good customer service, but most importantly it is a platform that alliws you to build your website (or transfer your old one) manage your subscriptions, and provides e-commerce. Thats everything you neec for managing a subscription business.

Cons:

This platform can be kind of pricey , especially for small business owners. It also has fewer third party integrations which does not give you flexibility.

Jennifer
Owner and Maker in UK
Cosmetics, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Love subbly ❤️

5.0 5 months ago

Comments: Ive rarely needed customer support as its a fairly easy platform to set up and use (i am a technophobe btw! So this says a lot) however on the rare occasion ive needed support the team have been fab! Very quick too. Really cant say that for a lot of big platforms like wix, faire or mailerlite that i use often but are beyond frustrating to work with.

Pros:

I do love subbly😍 my subbox would have churned out by now without subblys toolkit and the addons function is definitely helping the bottom line and ultimately my stress levels cause for every 1 that leaves at least 2 more have doubled their box 📦 😀

Cons:

They are a newish platform so all functionality isnt in place as yet. The subbly i signed up to 2 years ago is a baby compared to the subbly of today. But they are constantly evolving and taking feedback from founders in the industry so are on the leading edge of all developments so im excited to see where well both end up! 😀

Valeriia
Marketing Assistant in Spain
Food & Beverages, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Unpleasant Experience with Subbly – Not Recommended

1.0 6 months ago

Comments: I regret to share our recent experience with Subbly over the past two months. Unfortunately, our interaction with the company has been far from satisfactory, and I feel compelled to detail our concerns for the benefit of other potential users. Firstly, Subbly has consistently refused to provide comprehensive company information, a practice that appears to violate UK laws. Secondly, while their response time is commendable, our communication with Subbly has been consistently unproductive. Our requests were met with rejection, demonstrating a lack of client-centricity on their part. Thirdly, the payment policy of Subbly does not include provisions for refunds. Consequently, we refrained from utilizing their services throughout the entire month, investing valuable time in correspondence with no positive outcome. Upon realizing Subbly's refusal to comply with legal obligations and accommodate our concerns, we made the decision to terminate our association with their services. Despite our unused subscription, Subbly declined our request for a refund. In conclusion, our experience with Subbly has been marred by unresponsiveness, and an inflexible payment policy. We advise potential users to carefully consider these aspects before engaging with Subbly, as our encounter has been both frustrating and disappointing.

Pros:

Responded quickly, but not enough to resolve our request

Cons:

1. Subbly has consistently refused to provide comprehensive company information, a practice that appears to violate UK laws. 2. Our communication with Subbly has been consistently unproductive. Our requests were met with rejection, demonstrating a lack of client-centricity on their part. 3. The payment policy of Subbly does not include provisions for refunds.

Subbly Response

5 months ago

Unfortunately there was a breakdown in internal escalation processes, and even though I personally reached out to rectify the situation and to explain that we did have the necessary provisions and capabilities for their needs, the ship had unfortunately and understandably sailed. Internally we have done some education and tightened up processes to prevent this happening again. Extending my personal apology again for this mishap, and I wish the merchant the best of luck and future success with their onwards subscription-first mission! Stefan Pretty CEO & Founder

Philippa
Director in UK
Retail, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Amazing product, lovely interface and fantastic customer service

5.0 3 months ago

Comments: Simply brilliant. Intuitive, seamless, supportive and user-centric.

Pros:

I can't recommend Subbly high enough to potential customers. Not only is the product brilliant, but the customer service is second to none! The Subbly team are friendly and proactive and will go as far as sending you personalised guidance videos. Can't wish for more!

Cons:

A little hard to integrate digital downloads

Dani
Owner and Operator in US
Retail, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Everything I needed plus some!

5.0 2 years ago

Comments: Overall this has been wonderful! I am alone in building this business, except when working with subbly. Its everything I didnt know I needed for my business, walks through a clear setup list, and has features waiting for me as I build up to needing more automations. The support team has been like a partmer to me, making sure I understand how things work in the tool and what option I have if an option isnt available (for example, giving customers account credit could be easier, but support gave me two clear alternatives to use with their system to pull off something similar).

Pros:

I can't believe how many features this one system has. I've had to rewrite the business plan a couple times and each and every way I try to do it I have an option here with this website because of the many features they offer. As I've come up with ideas from my customers as well, subbly seems to always have an option for doing what I want or working to accomplish it in some way. The support is also top tier, always there to help and always willing to fully understand my problem and authentically brainstorm with me as an owner working with their system. Its been a great partnership.

Cons:

So far, because there are so many features the learning curve is pretty steep. (But for being what it is, I also find it very user friendly to navigate around and the articles talk to me like I'm a real person so it makes it easy to read through those to find my answer.)