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United Kingdom Local product
Subbly

Subbly

United Kingdom Local product

What is Subbly?

Subbly is a subscription-first commerce platform with everything you need to successfully run your subscription-first business including: a drag & drop website builder, subscription plans, membership plans, regular one-time products, shipping rules, order management, a funnel builder for up-sells and cross-sells, automations & integrations, inventory management, customer login area, and API, and much more.

And above all else, an incredible support team and community to help you at every step.

Who Uses Subbly?

D2C brands, entrepreneurs, home businesses, local retailers, and marketers.

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Reviews of Subbly

Average score

Overall
4.8
Ease of Use
4.6
Customer Service
4.9
Features
4.6
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
87%
4
13%
1
1%
Janet
Janet
Writerly Kits, owner and curator. Novel Minds; life and creativity coach in Canada
Verified LinkedIn User
Retail, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Outrageously exceptional customer service

5.0 6 years ago

Comments: Excellent.

Pros:

After extensive research, I chose Subbly for my new subscription box service. The entire process with Subbly is simple. But what stands out above and beyond is the fast, efficient, and friendly customer service. Also funny. These people are human and are a pleasure to interact with. They are quick to respond to any requests, including requests for changes that are not standard on the site. As well, the shopping cart is the cleanest and most efficent I've ever seen. Subbly also keeps a forum right on site for entrepreneurs to request new features, and follows through with the features where they are a good fit. Honestly, I can't say enough about how happy I am with Subbly.

Cons:

No cons. Honestly. Anything that could improve technically, Subbly leaps on it.

Jennifer
Owner in UK
Cosmetics, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Thank you subbly!

5.0 12 months ago

Comments: Wouldn't have a subbox without them. ❤️ now I'm more used to the interface I'm finding features and it's growing with me as the box expands.

Pros:

Without subbly and all its features I simply wouldn't have a Subscription box by now. I have a wix front end and tried their Subscription feature but it was super basic and clunky. It's the dunning process for me. I hate talking about money and chasing payments in RL so the dunning and automations is like a PA for the business working away to get my money! Can't recommend it high enough!

Cons:

I have a wix template builder/drag n drop style website so in comparison subbly was very complex at the beginning and overwhelming. I sat on the free trial period not knowing where to start or how to get it all set up. Eventually set it up with the help of a how to walk thru with a subbly expert on a subscription course, literally telling us which boxes to tick etc. On the day of launch I had people trying to subscribe but my stripe integration wouldn't work fully (stripes issue - because I'd previously fell out with them over legal cbd payments) subbly were very helpful and thankfully I could prove very quickly to stripe there was no longer an issue so it quickly was resolved. However it has highlighted the need for other payment integrations for me as other issues have since arose with stripe. On my Website I have square & clearpay which would both be useful as an alternative standard payment option and a pay in weekly amounts option.

Valeriia
Marketing Assistant in Spain
Food & Beverages, 51–200 Employees
Used the Software for: 1-5 months
Reviewer Source

Unpleasant Experience with Subbly – Not Recommended

1.0 last month New

Comments: I regret to share our recent experience with Subbly over the past two months. Unfortunately, our interaction with the company has been far from satisfactory, and I feel compelled to detail our concerns for the benefit of other potential users. Firstly, Subbly has consistently refused to provide comprehensive company information, a practice that appears to violate UK laws. Secondly, while their response time is commendable, our communication with Subbly has been consistently unproductive. Our requests were met with rejection, demonstrating a lack of client-centricity on their part. Thirdly, the payment policy of Subbly does not include provisions for refunds. Consequently, we refrained from utilizing their services throughout the entire month, investing valuable time in correspondence with no positive outcome. Upon realizing Subbly's refusal to comply with legal obligations and accommodate our concerns, we made the decision to terminate our association with their services. Despite our unused subscription, Subbly declined our request for a refund. In conclusion, our experience with Subbly has been marred by unresponsiveness, and an inflexible payment policy. We advise potential users to carefully consider these aspects before engaging with Subbly, as our encounter has been both frustrating and disappointing.

Pros:

Responded quickly, but not enough to resolve our request

Cons:

1. Subbly has consistently refused to provide comprehensive company information, a practice that appears to violate UK laws. 2. Our communication with Subbly has been consistently unproductive. Our requests were met with rejection, demonstrating a lack of client-centricity on their part. 3. The payment policy of Subbly does not include provisions for refunds.

florian
entrepreneurs in France
Arts & Crafts, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

What I think about Subbly after testing it for several months.

5.0 4 months ago

Pros:

Subbly has enabled me to launch my business. With a subscription-based focus, Subbly made it easy to set up without the need for multiple plugins, which could have been much costlier through other providers. Their customer service is excellent—prompt responses, and they even send you personalized videos to assist with your page and provide further help.

Cons:

I wanted to implement discounts, for instance, for Black Friday across all items at once and display the original and discounted prices with different reduction percentages without requiring a discount code. Additionally, I was interested in having a feature directly on the website to create shipping labels.

Dani
Owner and Operator in US
Retail, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Everything I needed plus some!

5.0 last year

Comments: Overall this has been wonderful! I am alone in building this business, except when working with subbly. Its everything I didnt know I needed for my business, walks through a clear setup list, and has features waiting for me as I build up to needing more automations. The support team has been like a partmer to me, making sure I understand how things work in the tool and what option I have if an option isnt available (for example, giving customers account credit could be easier, but support gave me two clear alternatives to use with their system to pull off something similar).

Pros:

I can't believe how many features this one system has. I've had to rewrite the business plan a couple times and each and every way I try to do it I have an option here with this website because of the many features they offer. As I've come up with ideas from my customers as well, subbly seems to always have an option for doing what I want or working to accomplish it in some way. The support is also top tier, always there to help and always willing to fully understand my problem and authentically brainstorm with me as an owner working with their system. Its been a great partnership.

Cons:

So far, because there are so many features the learning curve is pretty steep. (But for being what it is, I also find it very user friendly to navigate around and the articles talk to me like I'm a real person so it makes it easy to read through those to find my answer.)