17 years helping British businesses
choose better software

What is Nutshell?

Nutshell is an all-in-one CRM and email marketing platform that helps B2B organizations work together to win more deals. Simple enough for any user and sophisticated enough for any business, Nutshell is for teams who are tired of juggling separate sales and marketing tools and don’t want to pay a full-time admin to manage their software. Every Nutshell subscription comes with unlimited CRM contacts, data migration assistance, and world-class live support, all at an extremely affordable price.

Who Uses Nutshell?

Nutshell is built for relationship-focused B2B organizations that are tired of juggling separate sales and marketing tools and don’t want to pay a full time admin to manage their software.

Nutshell Software - Sales automation
Nutshell Software - Reporting
Nutshell Software - Email Features
Nutshell Software - Contact Management
Nutshell Software - Nutshell Marketing

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Reviews of Nutshell

Average score

Overall
4.3
Ease of Use
4.3
Customer Service
4.3
Features
4.0
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Marilyn
Marilyn
Global Sales Director in Canada
Verified LinkedIn User
Financial Services, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Bang for your Buck

5.0 5 years ago

Comments: Great! It helps the team stay on track whether it's sales or implementation.

Pros:

Reporting and filtering reports. Keeping a track record of our leads.

Cons:

Have to move over to pro to get more then one sales process. Pro is so expensive.

Celina
Director of Operations in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Streamlined CRM for Small Teams

5.0 5 months ago

Pros:

Nutshell has been a game-changer for our small team. It promotes open communication and makes tracking wins a breeze. With its intuitive interface, we can easily collaborate, generate insightful reports, and stay organized. It's a must-have for any small team looking to boost productivity and efficiency. Highly recommended!

Cons:

While Nutshell CRM has its strengths, I've found the process of adding team members and fully utilizing its features to be confusing. Despite its promising features, navigating the system for tasks like adding team members feels overly complex. Simplifying these processes would greatly enhance the user experience and make Nutshell even more valuable for small teams like ours.

Nutshell Response

5 months ago

Thank you so much for sharing your positive feedback about Nutshell, Celina! We're excited to hear Nutshell is helping your team streamline communication, reporting, and lead tracking! I also appreciate you sharing about complexity in the process of adding team members. I'll be sure to pass along your thoughts to our product development team so we can work toward a solution. Happy Nutshelling! Jewell from Nutshell

Tonya
Account Manager in US
Chemicals, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Nutshell is the Best tool for customer contact and history

5.0 last month New

Comments: Nutshell contact software is something I have used every single day for the past 12 years! I keep all of my customer information and there are thousands. If I lost access to Nutshell I would not be able to sell!

Pros:

I love the email feature! I can send customers emails right from Nutshell and track when and if they open the email, click on links, etc. Such a great feature. Email Templates are great too.

Cons:

I like everything about Nutshell. It makes my life easier so I see no cons.

Nutshell Response

3 weeks ago

Thank you for sharing your positive review of Nutshell, Tonya! We're glad to hear Nutshell is making your life easier and helping you track interactions and communications with customers! Thank you for sharing the love, and we appreciate your partnership with us! Please feel free to reach out to our customer support team if you need any assistance at all! All the best, Jewell from Nutshell

Rachel
Rachel
Director of Business Development in Canada
Verified LinkedIn User
Construction, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Simple to Use for those who have not used CRM's before

3.0 last year

Comments: This is used to track our quotes and hase been helpful on stopping quotes from slipping through the cracks.

Pros:

This was an easy to implement software for those who have never used a CRM in the past. User friendly for basic functionality.

Cons:

I would like to see more ability to keep lead information separated. There are many leads that have the same companies and people but are not relevant to one another, and unfortunately it all gets lumped together.

Alexander
Manager of Marketing and Engagement in Canada
Management Consulting, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Nutshell is SOLID. I would recommend it.

5.0 4 weeks ago New

Pros:

Nutshell is very intuitive to use. Highly customizable to your particular needs and endless amounts of possibility to categorize and document.

Cons:

There are a few features that are not available in terms of sending mass emails. However, they are very helpful finding work arounds and often take input and upgrade their systems.

Nutshell Response

2 weeks ago

Thank you for sharing your positive review of Nutshell, Alexander! We're glad to hear you're finding Nutshell customizable to your needs and intuitive to use! I also appreciate you sharing your feedback about sending bulk emails! Would you be able to provide me with some more insight into what features you'd like to see? We're always working to make Nutshell the best CRM for our customers, and your feedback is very valuable to use! All the best, Jewell from Nutshell