Who Uses Nutshell?

Small-business sales teams that need an affordable, easy-to-use CRM and sales automation platform that actually helps you close deals, and can be fully implemented in days, not weeks.

What Is Nutshell?

Nutshell is the sneaky powerful CRM and sales automation platform that helps sales teams win more deals.

Simple enough for any user and sophisticated enough for any business, Nutshell offers award-winning features, time-saving integrations, unlimited data storage, and world-class live support.

Don't take it from us, take it from the thousands of companies growing every day with Nutshell.

"We just need a CRM that gets it and does it right, and that's Nutshell." - Kristen Hay, Bloomerang.

Nutshell Details

Nutshell

http://www.nutshell.com

Founded 2009

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Nutshell pricing overview

See pricing plans

Nutshell does not have a free version but does offer a free trial. Nutshell paid version starts at US$19.00/month.


Starting Price

US$19.00/month See pricing details

Free Version

No

Free Trial

Nutshell deployment and support

Support

  • Business Hours
  • Online

Deployment

  • Cloud, SaaS, Web
  • Mobile - iOS Native
  • Mobile - Android Native

Training

  • Live Online
  • Webinars
  • Documentation

Nutshell Features

  • Calendar/Reminder System
  • Document Storage
  • Email Marketing
  • Internal Chat Integration
  • Lead Generation
  • Lead Scoring
  • Marketing Automation Integration
  • Mobile Access
  • Quotes/Proposals
  • Segmentation
  • Social Media Integration
  • Task Management
  • Territory Management

View full list of CRM Software

  • Contact Database
  • Contact Import/Export
  • Interaction Tracking
  • Lead Management
  • Prospecting Tools
  • Sales Pipeline Management
  • Search/Filter
  • Segmentation
  • Shared Contacts

View full list of Contact Management Software

Nutshell Alternatives

More Nutshell alternatives

Nutshell Reviews for UK Users

Read all reviews

Overall rating

4.2/5

Average score

Ease of Use 4.2
Customer Service 4.2
Features 3.9
Value for Money 4.2

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Marilyn H.
Global Sales Director
Financial Services, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 05/03/2020

"Bang for your Buck"

Comments: Great! It helps the team stay on track whether it's sales or implementation.

Pros: Reporting and filtering reports.
Keeping a track record of our leads.

Cons: Have to move over to pro to get more then one sales process. Pro is so expensive.

  • Reviewer Source 
  • Reviewed on 05/03/2020
Madalynn P.
IT/Projects Manager
Marketing & Advertising, 11-50 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 24/10/2019

"An Elegant Yet Powerful CRM"

Comments: We are now better organized with our sales process and are more collaborative. This allows us to keep our important information in one place that is easy to use and work as a team to get things done!

Pros: I love the filtering ability with our companies and people lists. It allows us to really drill down and get the exact metrics we want. We are better able to see a lot of information at a glance in a dynamic way.

Cons: I would love more options when emailing groups of people in the system. Currently, I need to only use templates when emailing groups and I would like to be able to type out the email in one shot instead.

  • Reviewer Source 
  • Reviewed on 24/10/2019
Greg W.
CEO
Computer Software, 11-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    Unrated
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 08/01/2021

"Nutshell VS Act"

Pros: I was an ACT user for 10+ years and when they went to an cloud solution the product because so slow and crappy I had to make a switch. Testes and used many programs and landed on Nutshell. Great product & great support!

Cons: The process of a lead and a person a little confusing at 1st.

  • Reviewer Source 
  • Reviewed on 08/01/2021
Prescott P.
President
Mining & Metals, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
    2 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    3 /5
  • Customer Support
    4 /5
  • Value for Money
    3 /5
  • Likelihood to Recommend
    4/10
  • Reviewer Source 
  • Reviewed on 08/05/2017

"leads don't allow you to easily sell services, only products. After sale service is hindered."

Comments: We get a cost effective CRM that frees up cash flow for use elsewhere in our business.

Pros: Nutshell offers a unique ability to tag people in activities and run reports on calling activities for my sales reps.

Cons: Every lead typically has a company or contact. But if you don't save the activity in the lead, and instead under the company or individual contact, you can't see it when your client calls in regarding the sale they want service for, so your customer service is hindered and your sales people look like they don't know the history of the account. It's embarrassing to use this software because Nutshell says they are only helping to land the sale, not support it, but this mindset about how they build their software results in a horrible disconnect with regards to how we are forced to serve our customers, and thus we are using a CRM that doesn't support the full life cycle of a sale. We keep hoping Nutshell will fix this and improve because their customer service is great, and their people mean well, but after several years of patiently waiting, we are concerned that we may never see this problem fixed. The mobile app also has so many glitches with the UX that it can't even compare the experience to how you can use leads in a web browser. Further, when we have a customer call in to ask about their account, the recent leads puts the oldest first in the list, which means we have to scroll through several hundred orders just to open the last order we did for that client. If you are trying to sell to a major corporate account with multiple facilities / departments, forget it with Nutshell; linking subcompanies / vendors / partners / other locations is a nightmare in Nutshell.

  • Reviewer Source 
  • Reviewed on 08/05/2017
Jean-marie K.
Business Development
Information Technology & Services, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    4 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 09/01/2021

"Perfect solution for startups"

Comments: Everything was really great. From the sales, through deployment, and ongoing support.

Pros: Ease of use, easy integration, great customer support, easy to learn and solid documentation, and many more.

Cons: Some features need improvement or expansion but our rep told us all the ones we asked about are already in their production queue.

  • Reviewer Source 
  • Reviewed on 09/01/2021