17 years helping British businesses
choose better software
17hats
What is 17hats?
17hats provides a single hub for client communications, proposals, contracts, online payments, project management, bookkeeping, client management, and more. Designed to eliminate busy work, 17hats simplifies repetitive tasks with templates and automated workflows. At home or on the go, more than 40,000 entrepreneurs use 17hats to organize, systemize, get paid faster, grow their businesses, and land more clients.
Who Uses 17hats?
We serve small businesses and solo business owners.
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Reviews of 17hats
Why I Swear by 17hats for Running My Biz
Comments: Been rocking with 17hats since 2015 and, let me tell you, it’s the real deal for keeping my business smooth and sorted. The invoicing? A breeze. The support team? Superstars—they’ve got your back 24/7. I’m so into 17hats that I'm an Ambassador, I teach their workshops, have co-written their certification curriculum, and even got to show off their stuff at Shutterfest 2022! Plus, my team sets up multiple 17hats accounts for clients yearly because it’s just that good and we fully recommend the platform to everyone. If you’re running a small business and want to ditch the chaos, 17hats is your friend. It's all about making your life easier, and who doesn't want that? 10/10, would recommend—every. single. time.
Pros:
Nearly everything, but specifically invoicing
Cons:
I can't think of anything that I dislike.
Alternatives Considered:
The Potential Is There!
Comments: I was looking for a platform that could serve several functions at a reasonable price point. I found it in 17 Hats, and I’m always learning something new.
Pros:
It’s comprehensive. I was looking for an all-in-one solution for booking, invoicing, and workflow management.
Cons:
The Booking function doesn’t have all the features you see in other booking platforms such as manual scheduling and schedule blocking. It’s a little clunky but I believe it’s still being developed.
Alternatives Considered:
I love it! It saves my sainity!
Comments: I bought them over 10 years ago on the basic plan to just get myself going. And then i had a corporate job and negelected them for 5 years. Finally i went back to my business and had to do a massive cleanup due to me not organizing 17hats correctly to begin with.
Pros:
It can be as simple or as complex as your business needs it to be! No flat one price fits all.
Cons:
For the longest time they didnt have an app but now they do... they dodnt have online booking but now they do... honeslty i cant think of anything..
Poor Quality
Comments: Pretty awful. I learned of 17 hats at a convention. I am in the wedding industry and create one of a kind ceremonies for couples. After speaking with the reps, I was convinced that 17 hats would be easy and be of great help for streamlining my business. I spent at least 30 hours watching videos and inputting data, templates, questionnaires and still was not successful. It seemed to be an endless learning curve for me. I even bought the business tips videos at an additional fee thinking that would help. It was more about how to grow my business rather than helping me understand 17 hats. Once I decided to close my account, they were helpful in guiding me however, they did not ask me what they could have done better. Very disappointing.
Pros:
I liked the idea of templates, streamlining and having everything in one place.
Cons:
Where do I begin? Customer service is only via text messaging or email and response takes up to 3 hours. I cannot speak to anyone on the phone which was extremely frustrating. All the learning is through videos and I think the videos are well done, however, I prefer a more personal approach. The learning curve for me was extremely high as I am not a techy person to begin with. I even bought the additional business tips videos and that was more of a how to grow my business verses how to work with 17 hats. Eventually, I gave up because there was so much to learn. It was a complete waste of my time and money.
Essential CRM for Small Business
Comments: My overall experience with 17hats has been nothing short of exceptional. It’s more than just a CRM; it’s a comprehensive tool that has fundamentally transformed how I manage my business. The time it saves and the peace of mind it provides are invaluable. I genuinely appreciate the company’s dedication to continuous improvement and their commitment to fostering a supportive community for small business owners. My love for 17hats runs so deep that I became a brand ambassador—entirely unpaid and without any additional perks, since I already have a lifetime membership. I’m simply passionate about sharing how much this platform has made a difference in my business.
Pros:
What I love most about 17hats is its all-in-one functionality that truly streamlines my workflow. It handles everything from client management to invoicing, contracts, and scheduling—saving me hours of work each week. Additionally, the constant updates and improvements show that the company genuinely cares about its users, which is a rare and valuable quality.
Cons:
Personally, I love everything about it! The only downside for some people is the learning curve when first getting started. With so many features, it can be a bit overwhelming at the beginning (I'm super techy so it was easy for me). However, they have a really extensive help section with video tutorials that walk you through everything step by step, which makes the learning process much easier.
