--- description: Discover the benefits and disadvantages of Remote Monitoring and Management. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Remote Monitoring and Management Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [IT Asset Management Software](/directory/30077/it-asset-management/software) > [Remote Monitoring and Management](/software/144309/atera) # Remote Monitoring and Management Canonical: https://www.capterra.co.uk/software/144309/atera Page: 1 / 20\ Next: [Next page](https://www.capterra.co.uk/software/144309/atera?page=2) > Cloud-based IT management platform combining RMM, PSA, helpdesk, patch management, remote access, and billing in one place. > > Verdict: Rated **4.5/5** by 461 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Remote Monitoring and Management? Managed service providers (MSPs) and internal IT departments at organizations of all sizes, from small businesses to large enterprises. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.5/5** | 461 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.5/5 | Based on overall reviews | | Value for Money | 4.6/5 | Based on overall reviews | | Features | 4.3/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Atera - **Location**: Tel Aviv, US - **Founded**: 2011 ## Commercial Context - **Starting Price**: US$129.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Pay-per-technician for unlimited endpoints, with transparent pricing designed for your team’s growth All plans include: - Ticketing \& Service portal - Windows, Mac, and Linux support - Classic reports - IT automations - 24/7 chat support How does Atera’s pricing model help IT professionals level up? We’re not fans of pay-per-device because we know it stops you from taking your work to where it should be. We’re disruptive, so unlike traditional IT Solutions, you don’t have any extra costs for devices, leaving you to grow your business at the cadence you choose. With Atera’s pay-per-technician, the cost stays the same no matter how many devices you add. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: English, French, German, Italian, Portuguese, Spanish - **Available Countries**: Argentina, Australia, Austria, Belgium, Brazil, Canada, China, Denmark, Estonia, France, Germany, Hong Kong SAR China, India, Ireland, Israel, Italy, Japan, Lithuania, Mexico, Netherlands and 9 more ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Asset Tracking - Automatic Patch Deployment - Automatic Scans - Backup and Recovery - Bandwidth Monitoring - Barcode/Ticket Scanning - Baseline Manager - Chat/Messaging - Collaboration Tools - Configuration Management - Customer Database - Customer Support - Dashboard - Data Import/Export - Deployment Management - File Sharing - For MSPs - IT Reporting - Incident Management - Inventory Management - Issue Management - Knowledge Base Management - Knowledge Management - Monitoring - Multi-Channel Communication - Natural Language Processing - Network Analysis - Network Wide Management - Patch Management - Performance Metrics - Performance Monitoring - Personalisation - Policy Management - Real-Time Data - Real-Time Monitoring - Real-time Alerts - Release Management - Remote Access & Monitoring - Remote Access/Control - Remote Monitoring & Management - Remote Update/Installation - Screen Sharing - Self Service Portal - Time & Expense Tracking - Unattended Access - Vulnerability Scanning ... and 35 more features ## Integrations (54 total) - Acronis Cyber Protect - Acronis Cyber Protect Cloud - AnyDesk - Axcient - Azure Active Directory Domain Services - Azure Portal - Azure Virtual Machines - Bitdefender GravityZone - Bitdefender GravityZone MDR - Chocolatey - Cisco Duo - Clockify - Cynet 360 - DUO - Domotz ... and 39 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [IT Asset Management Software](https://www.capterra.co.uk/directory/30077/it-asset-management/software) ## Related Categories - [AI IT Agents](https://www.capterra.co.uk/directory/34833/ai-it-agents/software) - [IT Management Software](https://www.capterra.co.uk/directory/10001/it-management/software) - [Patch Management Software](https://www.capterra.co.uk/directory/10017/patch-management/software) - [Network Monitoring Tools](https://www.capterra.co.uk/directory/30019/network-monitoring/software) - [IT Asset Management Software](https://www.capterra.co.uk/directory/30077/it-asset-management/software) ## Alternatives 1. [ManageEngine Endpoint Central](https://www.capterra.co.uk/software/170018/manageengine-desktop-central) — 4.6/5 (1877 reviews) 2. [Action1](https://www.capterra.co.uk/software/180609/action1-rmm) — 4.9/5 (239 reviews) 3. [Iru](https://www.capterra.co.uk/software/181954/Iru) — 4.9/5 (500 reviews) 4. [NinjaOne](https://www.capterra.co.uk/software/165889/ninjaone) — 4.7/5 (298 reviews) 5. [Pulseway](https://www.capterra.co.uk/software/141792/pulseway) — 4.7/5 (312 reviews) ## Reviews ### "Decent product, but remote access needs improvement" — 3.0/5 > **Kian** | *8 June 2026* | Information Technology & Services | Recommendation rating: 5.0/10 > > **Pros**: Atera is fairly easy to navigate and has a decent layout for ticket management, patch management, and keeping devices organised. It gives you the main tools you need in one place, and for basic day-to-day IT support it can be useful. > > **Cons**: The product feels quite average overall. The biggest issue for me is the remote access software, which can be unreliable at times. Connections are not always smooth, performance can feel slow, and it can make supporting users more frustrating than it should be. Some areas also feel like they need more polish. > > My overall experience with Atera has been okay, but not amazing. It does the basics and can help with ticketing, monitoring, and patch management, but the remote software lets it down. For the price, I would expect a smoother and more reliable experience. It is usable, but there is definitely room for improvement. ----- ### "Affordable price, generally a reliable platform" — 4.0/5 > **Tom** | *19 July 2025* | Information Technology & Services | Recommendation rating: 9.0/10 > > **Pros**: Automated scripts - lets you create scripts for client PC’s, and then deploy them in bulk (i.e. for registry changes, startup scripts etc). Device view shows a list of all assets - and it’s easy to filter them by type or by customer. > > **Cons**: Can be a little slow to open - the interface itself can take upwards of 30 seconds to load, and it doesn’t render well on iPads. > > A good choice for small-mid sized IT providers. Integrates with Splashtop, and offers strong remote tools (including remote Powershell). ----- ### "A solid choice for IT teams" — 4.0/5 > **Amelia** | *8 August 2026* | Sporting Goods | Recommendation rating: 9.0/10 > > **Pros**: Atera's ticketing system works well enough for our small team. We've found it's pretty solid for managing requests, and the automation features are a nice touch. It took a bit to figure out how to set up the workflows, but once we got it, it's been smooth sailing. > > **Cons**: One thing that's kind of annoying is the reporting section. It's a bit cluttered, and it took us a while to find the metrics we needed. But overall, it's not a huge deal, and we've learned to work around it. > > I've had a solid experience with Atera, which has streamlined my IT management tasks. The platform's user-friendly interface and robust features have made it easy to monitor and troubleshoot issues, but occasional lag and limited customization options prevent me from giving it a perfect score. ----- ### "Superb real time monitoring tool and asset managment" — 5.0/5 > **Wasek** | *4 August 2025* | Information Technology & Services | Recommendation rating: 8.0/10 > > **Pros**: Brilliant asset monitoring which includes statistics, alerts and remote control capabilities. Easy to manage devices and organise by clients. Clean user interface and easy to deploy. This helped improve my workflow. > > **Cons**: Patch management for third party apps were not available unless installed via Atera. When generating reports the presentation was not the cleanest but did contain necessary information. Sometimes the platform would be slow to load. > > Positive experience managing client devices and servers. Patch management for OS updates were done automatically as well as creating scripts which could be push automatically or a click of a button. When first using the platform it takes a while to learn as it is very feature rich. ----- ### "All in one great monitoring system\!" — 5.0/5 > **Verified Reviewer** | *16 March 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Easy to see which machines are online and manage resources on servers/computers, remotely accessing machines is also made super easy with splashtop. The alert function makes it easy to monitor if a disk is nearing full, the memory nearing full or temperature warnings. The app center is great for what it offers, but I have only used splashtop remote access. > > **Cons**: Not really found any issues yet, works perfect my use case overseeings servers/computers. > > I have used Atera for many years now and it's handy features make it worth every penny. The monitoring is great when handling a 100+ companies since I can work a priority out based on the alerts received. The remote access isn't my first choice as I needed something that's specifically tailored for it. Splashtop is very reliable as a backup and actually runs on more operating systems (I've personally found). With the other apps available, I would recommend this for a company who'd like an all-round great monitoring system ----- Page: 1 / 20\ Next: [Next page](https://www.capterra.co.uk/software/144309/atera?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/144309/atera) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data