18 years helping British businesses
choose better software
Capterra offers objective, independent research and verified user reviews. We may earn a referral fee when you visit a vendor through our links. Learn more
Our commitment
Independent research methodology
Capterra’s researchers use a mix of verified reviews, independent research and objective methodologies to bring you selection and ranking information you can trust. While we may earn a referral fee when you visit a provider through our links or speak to an advisor, this has no influence on our research or methodology. Learn more
How Capterra verifies reviews
Capterra carefully verified over 2.5 million+ reviews to bring you authentic software and services experiences from real users. Our human moderators verify that reviewers are real people and that reviews are authentic. They use leading tech to analyze text quality and to detect plagiarism and generative AI. Learn more
How Capterra ensures transparency
Capterra lists all providers across its website—not just those that pay us—so that users can make informed purchase decisions. Capterra is free for users. Software and service providers pay us for sponsored profiles to receive web traffic and sales opportunities. Sponsored profiles include a link-out icon that takes users to the provider’s website. Learn more
Atera logo

Atera

Visit Website

Atera Overview:

What is Atera?

Atera is an agentic AI platform that assists with IT management, ticketing, and more. It offers IT teams and MSPs a digital workforce of AI agents to preemptively and autonomously manage their entire IT operations. It combines RMM, helpdesk, ticketing, and automation to optimize downtime, improve SLAs, and more.

Who Uses Atera?

It caters to IT managers and directors, network and systems administrators, MSP owners, CIOs and CTOs across sectors such as healthcare, education, government, financial services, retail, and more.

Where can Atera be deployed?

Cloud-based
On-premise
Atera Software - Atera AI powered IT
Atera Software - Atera IT automations
Atera Software - Atera real time monitoring and alerts
Atera Software - Atera helpdesk and ticketing
View 5 more

Overall rating

See all reviews
Based on 446 reviews
4.5
Write a Review!

Reviews sentiment

Positive
94%
Neutral
4%
Negative
2%

Starting Price

US$129.00
Per User, Per Month
Pricing plans

Free trial
Free Trial

About the vendor

  • Atera
  • Located in Tel Aviv, Israel
  • Founded in 2011

Atera support

  • 24/7 (Live rep)
  • Chat

Countries available

Argentina, Australia, Austria, Belgium, Brazil

Countries available

Countries where the product is available. Note: Customer support may not be accessible in that country.

  • Argentina
  • Australia
  • Austria
  • Belgium
  • Brazil
  • Canada
  • China
  • Denmark
  • Estonia
  • France
  • Germany
  • Hong Kong SAR China
  • India
  • Ireland
  • Israel
  • Italy
  • Japan
  • Lithuania
  • Mexico
  • Netherlands
  • New Zealand
  • Norway
  • Singapore
  • South Africa
  • Spain
  • Sweden
  • Switzerland
  • United Kingdom
  • United States

Languages

Brazilian Portuguese, English, French, German, Italian

Languages

Languages that the product is available in.

  • Brazilian Portuguese
  • English
  • French
  • German
  • Italian
  • Spanish

Features of Atera

  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts/Escalation
  • Alerts/Notifications
  • Analytics
  • Asset Tracking
  • Audit Management
  • Automated Routing
  • Automatic Patch Deployment
  • Automatic Scans
  • Backup and Recovery
  • Bandwidth Monitoring
  • Barcode/Ticket Scanning
  • Baseline Manager
  • Billing & Invoicing
  • Change Management
  • Chat/Messaging
  • Collaboration Tools
  • Compliance Management
  • Configuration Management
  • Customer Database
  • Customer Support
  • Dashboard
  • Data Import/Export
  • Deployment Management
  • Device Auto Discovery
  • Document Management
  • Endpoint Protection Software
  • Event Logs
  • File Sharing
  • For MSPs
  • IT Asset Management
  • IT Asset Tracking
  • IT Reporting
  • Incident Management
  • Inventory Management
  • Issue Auditing
  • Issue Management
  • Knowledge Base Management
  • Knowledge Management
  • Macros/Templated Responses
  • Maintenance Scheduling
  • Multi-Channel Communication
  • Network Analysis
  • Network Monitoring
  • Network Wide Management
  • Patch Management
  • Performance Metrics
  • Performance Monitoring
  • Policy Management
  • Prioritisation
  • Problem Management
  • Real-Time Data
  • Real-Time Monitoring
  • Real-Time Notifications
  • Real-time Alerts
  • Release Management
  • Remote Access & Monitoring
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Update/Installation
  • Reporting & Statistics
  • Reporting/Analytics
  • Scheduling
  • Screen Sharing
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Session Recording
  • Simple Network Management Protocol (SNMP)
  • Support Ticket Management
  • Surveys & Feedback
  • Third-Party Integrations
  • Ticket Management
  • Time & Expense Tracking
  • Troubleshooting
  • Unattended Access
  • Uptime Reporting
  • Vulnerability Scanning
  • Workflow Management

Other great alternatives to Atera

ManageEngine Endpoint Central
ManageEngine Endpoint Central

ManageEngine Endpoint Central

4.6 (1,305)
Top rated features
Endpoint Management
Patch Management
Remote Access/Control
Visit Website
Action1
Action1

Action1

4.9 (237)
Top rated features
Automatic Patch Deployment
Patch Management
Remote Access/Control
Visit Website
NinjaOne
NinjaOne

NinjaOne

4.7 (277)
Top rated features
Remote Access/Control
Remote Monitoring & Management
Server Monitoring
Visit Website
Iru
Iru

Iru

4.9 (466)
Top rated features
Configuration Management
Deployment Management
Patch Management
View Profile
PDQ Deploy & Inventory
PDQ Deploy & Inventory

PDQ Deploy & Inventory

4.8 (340)
Top rated features
Automatic Patch Deployment
Automatic Scans
Patch Management
View Profile
Pulseway
Pulseway

Pulseway

4.7 (310)
Top rated features
Real-Time Monitoring
Remote Access/Control
Server Monitoring
View Profile
N-central
N-central

N-central

4.1 (195)
Top rated features
Alerts/Notifications
Remote Access/Control
Remote Monitoring & Management
View Profile
JIRA Service Management
JIRA Service Management

JIRA Service Management

4.5 (755)
Top rated features
Support Ticket Management
Task Management
Ticket Management
View Profile
baramundi Management Suite
baramundi Management Suite

baramundi Management Suite

4.6 (140)
Top rated features
Automatic Patch Deployment
Patch Management
Remote Access/Control
View Profile
See more alternatives

Capterra verified reviews for Atera

Overall rating

4.5
Based on 446 reviews
Write a Review!

Filter reviews (446)

Most Helpful Most Recent
Abhishek
IT Infrastructure engineer in UK
Computer & Network Security, 2–10 Employees
Used the Software for: 2+ years

"Best RMM and ticketing Software"

8 August 2024
5.0
Easy RMM management tool with great ticketing and powerful features. Alerts have a intuitive dashboard.
Pros:
Great tool with per technician billing model . Endpoints are not billed. Super powerful , has built in ticketing , remote management and patch ,management . Also has Co-pilot AI for generating automated scripts
Cons:
Support of Mac devices is minimum or nil
Alternatives Considered:
ScreenConnect
Reasons for Switching to Atera: Per technician billing of Atera is best when compared to per end point billing of connect-wise
Reviewer Source
Wasek
IT Support Supervisor in UK
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year

"Superb real time monitoring tool and asset managment"

4 August 2025
5.0
Positive experience managing client devices and servers. Patch management for OS updates were done automatically as well as creating scripts which could be push automatically or a click of a button. When first using the platform it takes a while to learn as it is very feature rich.
Pros:
Brilliant asset monitoring which includes statistics, alerts and remote control capabilities. Easy to manage devices and organise by clients. Clean user interface and easy to deploy. This helped improve my workflow.
Cons:
Patch management for third party apps were not available unless installed via Atera. When generating reports the presentation was not the cleanest but did contain necessary information. Sometimes the platform would be slow to load.
Reviewer Source

Atera Response

12 August 2025

Thank you for your review, I'm glad to hear that Atera’s asset monitoring, alerts, remote control capabilities, and client organization features have helped improve your workflow! Many customers love our UI, easy deployment, and automation for OS patching and scripting that made managing devices and servers more efficient. I appreciate your feedback about third-party patch management, report presentation, and occasional load times. Our product team is working to improve these areas to create a smoother experience. If you’d like to share more ideas or connect with others who are also getting the most out of Atera, we’d love to see you in the Atera Community. Your insights help shape the future of the platform.

Kurt
Procurement and Training Manager in UK
Utilities, 51–200 Employees
Used the Software for: 6-12 months

"Atera - Review"

24 April 2025
5.0
My overall experience with Atera was very good.
Pros:
Using this application made securing our scope (network) easier. Updating the computers on the network smooth and simple.
Cons:
Honestly there wasn't anything i did not like about the application.
Reviewer Source
Tom
Director in UK
Information Technology & Services, 2–10 Employees
Used the Software for: 1+ year

"Affordable price, generally a reliable platform"

19 July 2025
4.0
A good choice for small-mid sized IT providers. Integrates with Splashtop, and offers strong remote tools (including remote Powershell).
Pros:
Automated scripts - lets you create scripts for client PC’s, and then deploy them in bulk (i.e. for registry changes, startup scripts etc). Device view shows a list of all assets - and it’s easy to filter them by type or by customer.
Cons:
Can be a little slow to open - the interface itself can take upwards of 30 seconds to load, and it doesn’t render well on iPads.
Reviewer Source

Atera Response

13 August 2025

Glad to hear that Atera’s scripting, asset filtering, and remote tools are helping you manage your clients more efficiently! It’s great to know features like bulk script deployment, device filtering, and the Splashtop integration are making a positive impact. We also appreciate your feedback about loading speed and iPad rendering, these insights are important, and we’ll share them with our product team as we continue to enhance the platform experience. If you’d like to connect with other users or share more feedback, we’d love to welcome you to the Atera Community at https://community.atera.com Your ideas help shape the future of Atera!

Verified Reviewer
Verified LinkedIn User
Information Technology & Services, 2–10 Employees
Used the Software for: 2+ years

"All in one great monitoring system!"

16 March 2025
5.0
I have used Atera for many years now and it's handy features make it worth every penny. The monitoring is great when handling a 100+ companies since I can work a priority out based on the alerts received. The remote access isn't my first choice as I needed something that's specifically tailored for it. Splashtop is very reliable as a backup and actually runs on more operating systems (I've personally found). With the other apps available, I would recommend this for a company who'd like an all-round great monitoring system
Pros:
Easy to see which machines are online and manage resources on servers/computers, remotely accessing machines is also made super easy with splashtop. The alert function makes it easy to monitor if a disk is nearing full, the memory nearing full or temperature warnings. The app center is great for what it offers, but I have only used splashtop remote access.
Cons:
Not really found any issues yet, works perfect my use case overseeings servers/computers.
Reviewer Source

Popular comparisons

Software found in

Visit Website
powered by