Who Uses Atera?

Atera is the ultimate all-in-one RMM tool suite for MSPs and IT Pros. Includes everything you need in one integrated solution. Unlimited devices for fixed monthly cost. Try Atera for free today.

What Is Atera?

Atera is a cloud-based managed IT services platform that provides a powerful and integrated solution built for MSPs, IT consultants, VARs and IT departments. Atera includes: remote monitoring and management (RMM), network discovery, remote access, ticketing, PSA, reports, billing and so much more. Atera's disruptive pricing model allows users to pay a fixed monthly cost that includes unlimited devices and endpoints, offering fixed, transparent and predictable pricing. Try 100% free for 30-days.

Atera Details

Atera

http://www.atera.com

Founded 2011

Atera Pricing Overview

Atera does not have a free version but does offer a free trial. Atera paid version starts at US$79.00/month.

Starting Price

US$79.00/month
See pricing details

Pricing Details

Unlimited Devices - Fixed Cost - No Contracts

Free Version

No

Free Trial

Deployment

Installed - Mac

Cloud, SaaS, Web

Installed - Windows

Mobile - iOS Native

Mobile - Android Native

Training

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Business Hours

Online

Atera Features

Help Desk Software
Alerts / Escalation
Automated Routing
Customisable Branding
Document Storage
Email Integration
IT Asset Management
Interaction Tracking
Knowledge Base Management
Multi-Channel Communication
Network Monitoring
Real-time Chat
Self Service Portal
Service Level Agreement (SLA) Management
Ticket Management
Audit Management
Compliance Tracking
Configuration Management
Contract/License Management
Cost Tracking
Inventory Management
Maintenance Management
Procurement Management
Requisition Management
Supplier Management
Access Controls/Permissions
Capacity Management
Compliance Management
Inventory Management
Issue Auditing
License Management
Maintenance Scheduling
Patch Management
Remote Access/Control
Contract Management
IT Asset Management
Incident Management
Knowledge Management
Release Management
Self Service Portal
Service Catalogue
Service Reporting
Ticket Management
Asset Tracking
Availability Management
Change Management
Configuration Management
Contract/License Management
Incident Management
Problem Management
Project Management
Release & Deployment Management
Self Service Portal
Backup and Recovery
Billing & Invoicing
CRM
Dashboard
Help Desk
Issue Management
Live Chat
Patch Management
Project Management
Remote Access
Scheduling
Bandwidth Monitoring
Baseline Manager
Dashboard
IP Address Monitoring
Internet Usage Monitoring
Network Diagnosis
Network Resource Management
SLA Monitoring
Server Monitoring
Uptime Monitoring
Web Traffic Reporting
Alerts/Notifications
Automatic Approval
Automatic Patch Deployment
Automatic Scans
Compliance Management
Custom Patches
Dashboard
Network Wide Management
Patch Prioritisation
Patch Testing
Remote Access/Control
Vulnerability Scanning
Billing & Invoicing
CRM
Client Portal
Collaboration Tools
Document Management
Portfolio Management
Project Management
Proposal Generation
Quote Management
Resource Management
Time & Expense Tracking
Deployment Management
For MSPs
IT Asset Management
Mobile Access
Network Monitoring
Patch Management
Real-time Alerts
Remediation Management
Diagnostic Tools
File Sharing
Real-time Chat
Screen Sharing
Session Recording
Session Transfer
Surveys & Feedback
CPU Monitoring
Credential Management
Email Monitoring
Event Logs
Patch Management
Scheduling
Server Monitoring
Virtual Machine Monitoring
CMDB
Change Management
IT Asset Management
Incident Management
Knowledge Base
Mobile Access
Procurement Management
Remote Control
SLA Management
Self Service Portal

Atera Reviews for UK Users

Showing 5 of 134 reviews

Overall
4.5/5
Ease of Use
4.6/5
Customer Service
4.5/5
Features
4/5
Value for Money
4.7/5
Troy P.
Junior System Administrator
13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 17/07/2018

"Lightweight - Easy to Navigate - Decent integration"

Comments: Easy management of hundreds of endpoints/customers.

Pros: Splashtop is a very lightweight and easy to deploy streamer. The RMM client is also very lightweight and resource light compared to others. Email Ticketing and portal ticketing work very well. Reports and metrics are very comprehensive and easy to generate. The recent addition of a chat client was a great move, and adds a few steps of fucntionality. REST API (See Cons)

Cons: Quickbooks integration is available but is finicky. No matter how much we work with them to get the few wrinkles ironed out, it never seems to improve (Class types not populating properly once imported to QB) REST API is very powerful, until its not. There are a lot of options in the API, but there could definitely be more. They offer a community forum to request features, but any API requests seem to go unseen/unattenteded.

  • Reviewer Source 
  • Reviewed on 17/07/2018
Rich L.
Owner and MSP
Information Technology & Services, Self Employed
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 17/12/2019

"Highly recommend Atera"

Comments: Customers are happy that I can quickly and easily remotely connect to their computers and resolve issues. Generating reports for customers is very valuable as it shows what my customers are getting for the price they pay for my services. Having customers simply send an email for support tickets has greatly reduced call volume and made things less stressful.

Pros: Atera is very much interested in what their customers think and request for suggestions or improvements. Atera is affordable because they charge per technician instead of per end point. The Atera interface is fast and not bogged down with so many features that it makes it confusing and time consuming. I really like that the main features of support tickets, Alerts, and Reports are easy to get to and analyze. The support ticket system is quick and easy to use as a technician and it's great that customers just have to send a simple email to create a support ticket. Atera Reports are great to create and send to customers to show what is happening behind the scenes. Remote connection to customers' computers is another feature that works very well. Connecting remotely to my customers' computers is quick and easy. No messing around with codes or having customers download and install extra special software.

Cons: Not much to dislike about Atera. I would like to see the Alerts to be improved upon by making them not alert me every time a computer has a small spike in CPU and/or memory usage as well as temperatures. I would also like to see the Atera website more compatible with the new Microsoft Edge browser that is being released in January of 2020. Currently the support tickets' information details appear as narrow paragraphs. Currently there is no mobile app to get notifications of new support tickets and to access and edit current support tickets.

  • Reviewer Source 
  • Reviewed on 17/12/2019
James D.
COO
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    2/5
  • Ease of Use
    4/5
  • Features & Functionality
    3/5
  • Customer Support
    1/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 17/03/2019

"Quality has gone downhill"

Comments: We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!

Pros: The price point for this product is excellent, if it worked properly.

Cons: Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.

  • Reviewer Source 
  • Reviewed on 17/03/2019
Aziz K.
Information Systems Lead
Nonprofit Organization Management, 13-50 Employees
Used the Software for: 1+ year
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    4/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 22/08/2019

"Atera Review"

Comments: Atera allows us to have a Help Desk system, remote login capabilities, and inventory management all in one.

Pros: The amount of features for the price is hard to compete with.

Cons: The user interface isn't as simple and elegant as other more expensive alternatives. Searching for devices based on serial number still hasn't been implemented.

  • Reviewer Source 
  • Reviewed on 22/08/2019
Saad M.
Director
Computer & Network Security, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 23/12/2019

"Most options available for a small MSP"

Comments: Overall we love ATERA, we use it daily to perform several tasks, monitor our client's entire networks and PC's we are then able to suggest improvements and stay on top of our client's needs.

Pros: Atera's Pricing model that includes most services and unlimited nodes for one price. The support is also excellent

Cons: Nothing to Dislike but Lack of Linux agent is killing us.

  • Reviewer Source 
  • Reviewed on 23/12/2019