--- description: Discover the benefits and disadvantages of Gnatta. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Gnatta Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Customer Service Software](/directory/22/customer-service/software) > [Gnatta](/software/144153/gnatta) # Gnatta Canonical: https://www.capterra.co.uk/software/144153/gnatta > Gnatta provides CCaaS solutions to some of the world’s biggest brands, making their call centres more efficient, and more effective. > > Verdict: Rated **4.7/5** by 3 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Gnatta? With clients in industries across retail, utilities, finance, and more; Gnatta has CCaaS solutions for every organisation facing the challenge of many to one communication. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 3 Reviews | | Ease of Use | 5.0/5 | Based on overall reviews | | Customer Support | 5.0/5 | Based on overall reviews | | Value for Money | 5.0/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Gnatta - **Location**: Bury, UK - **Founded**: 2014 ## Commercial Context - **Starting Price**: £30.00 - **Pricing model**: Per User (Free version available) (Free Trial) - **Pricing Details**: Gnatta is offered across five pricing plans, outlined below: Starter: Free Lite: £30 per month per user when billed monthly, or £27 per month per user when billed quarterly, or £25 per month per user when billed annually. Premium: £55 per month per user when billed monthly, or £52 per month per user when billed quarterly, or £49 per month per user when billed annually. Professional: £80 per month per user when billed monthly, or £77 per month per user when billed quarterly, or £75 per month per user when billed annually. Enterprise: £130 per month per user when billed monthly, or £125 per month per user when billed quarterly, or £119 per month per user when billed annually. - **Target Audience**: 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Polish, Spanish, Swedish - **Available Countries**: United Kingdom ## Features - Activity Dashboard - Activity Tracking - Agent Interface - Alerts/Escalation - Alerts/Notifications - Automated Routing - Autoresponders - CRM - Call Centre Management - Call Logging - Call Monitoring - Call Recording - Call Routing - Call Transfer - Chat/Messaging - Chatbot - Communication Management - Customer Database - Customer Engagement - Customer Experience Management - Customer History - Customisable Branding - Dashboard - Email Management - Engagement Tracking - Feedback Management - Inbox Management - Interaction Tracking - Knowledge Base Management - Live Chat - Macros/Templated Responses - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - Offline Form - Personalisation - Queue Management - Reporting & Statistics - Self Service Portal - Sentiment Analysis - Service Level Agreement (SLA) Management - Survey/Poll Management - Surveys & Feedback - Template Management - Third-Party Integrations - Transcripts/Chat History - Transfers/Routing - Trend Analysis - Workflow Management - Workforce Management ... and 2 more features ## Integrations (2 total) - Salesforce Sales Cloud - Shopify ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) ## Related Categories - [Customer Service Software](https://www.capterra.co.uk/directory/22/customer-service/software) - [Customer Satisfaction Software](https://www.capterra.co.uk/directory/30541/customer-satisfaction/software) - [Customer Experience Software](https://www.capterra.co.uk/directory/30671/customer-experience/software) - [Customer Engagement Software](https://www.capterra.co.uk/directory/30906/customer-engagement/software) - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) ## Alternatives 1. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews) 2. [Zoho Desk](https://www.capterra.co.uk/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 3. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [CXone Mpower](https://www.capterra.co.uk/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) 5. [Genesys Cloud CX](https://www.capterra.co.uk/software/21409/genesys-cloud) — 4.3/5 (262 reviews) ## Reviews ### "Data Rich- Superb Support" — 4.0/5 > **Fiona** | *15 October 2020* | Food & Beverages | Recommendation rating: 9.0/10 > > **Pros**: The ease for agents to give data about what the customer is saying - Very customer rich, the support is outstanding and is easy for agents to use (which who is predominantly using the tool). The ability to customize the tool is amazing. I've now used it with 2 different businesses and got exactly what i needed from both. > > **Cons**: It still has a lot of room to improve on their analytics dashboard (which I hear is in the process of building) and reporting on individual agent level (when including phone lines) > > Would recommend over and over again, they are a growing business and although there can be teething issues, they are always keen to resolve and improve. ----- ### "Great software to combine social and non social customer service" — 5.0/5 > **Martin** | *9 July 2015* > > We use this for Facebook, Twitter, SMS and email although I know they do more channels. We were able to set this up ourselves and we saw a huge improvement in response times and our customers gave us some great feedback. Their support guys are great and I understand they are adding multiple language support soon? Give them a try - very good indeed. ----- ### "Everything I need" — 5.0/5 > **Tom** | *8 July 2015* > > Something that sets Gnatta apart for me is that their support and onboarding team are superb - I've not yet had a query they couldn't help me with quickly and attentively. Aside from that, the software is intuitive and does everything I could ask for (I work in customer experience and social media). ## Links - [View on Capterra](https://www.capterra.co.uk/software/144153/gnatta) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | pt | | | pt-PT | | | sv | | ----- ## Structured Data