Who Uses Gnatta?
Gnatta thrives in helping businesses with a keen eye for refining their customer experience. Customer facing businesses with a mixed channel approach will benefit most from Gnatta's offering.
What Is Gnatta?
We build software for universal customer engagement. By focusing on the customer, we deliver success for your business. Using our operating system, we centralise your digital contacts to increase both the quality and the efficiency of your operators. This is backed up by our bespoke automation functionalities. Our approach is truly omnichannel; no matter where/when/how your customer gets in touch, their query will be handled by the right person, using the right information, at the right time.
Gnatta Details
Gnatta
http://www.gnatta.com
Founded 2014
Gnatta pricing overview
See pricing plansGnatta does not have a free version and does not offer a free trial. Gnatta paid version starts at US$15.00/month.
Starting Price
US$15.00/month See pricing details
Free Version
No
Free Trial
No
Gnatta deployment and support
Support
- 24/7 (Live Rep)
- Business Hours
- Online
Deployment
- Cloud, SaaS, Web
Training
- In Person
- Live Online
- Webinars
- Documentation
Gnatta Features
Customer Communications Management Software
- Batch Communications
- Chat / Messaging
- Content Management
- Email Distribution
- Interactive Content
- Multi-Channel Communication
- On-Demand Communications
- Personalisation
- Print Management
- Template Management
- Video Content
View full list of Customer Communications Management Software
Customer Engagement Software
- Analytics
- Churn Management
- Communication Management
- Community Management
- Content Syndication
- Feedback Collection
- Gamification
- Live Chat
- Video Content
Customer Experience Software
- Analytics
- Customer Segmentation
- Dashboard
- Knowledge Management
- Multi-Channel Data Collection
- Negative Feedback Management
- Predictive Analytics
- Sentiment Analysis
- Survey/Poll Management
- Text Analysis
Customer Satisfaction Software
- 360 Degree Feedback
- Analytics
- Call Reporting
- Complaint Monitoring
- Feedback Collection
- Survey Management
Customer Service Software
- Alerts / Escalation
- Appointment Management
- Call Centre Management
- Email Management
- Knowledge Base
- Live Chat
- Performance Metrics
- Queue Management
- Self Service Portal
- Social Media Integration
- Surveys & Feedback
- Virtual Assistant
- Workflow Management
Help Desk Software
- Alerts / Escalation
- Automated Routing
- Call Centre Management
- Customisable Branding
- Document Storage
- Email Integration
- IT Asset Management
- Interaction Tracking
- Knowledge Base Management
- Macros/Templated Responses
- Multi-Channel Communication
- Network Monitoring
- Real-time Chat
- Remote Access/Control
- Reporting/Analytics
- Self Service Portal
- Service Level Agreement (SLA) Management
- Social Media Integration
- Ticket Management
- Workflow Configuration
Gnatta Alternatives
More Gnatta alternatives
Gnatta Reviews for UK Users
Read all reviewsOverall rating
Average score
Martin B.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & FunctionalityUnrated
-
Customer Support5 /5
-
Value for MoneyUnrated
-
Likelihood to RecommendUnrated
- Reviewer Source
- Reviewed on 09/07/2015
"Great software to combine social and non social customer service"
Comments: We use this for Facebook, Twitter, SMS and email although I know they do more channels. We were able to set this up ourselves and we saw a huge improvement in response times and our customers gave us some great feedback. Their support guys are great and I understand they are adding multiple language support soon? Give them a try - very good indeed.
Vendor Response
by Gnatta on 09/07/2015
Thanks for the response Martin!
- Reviewer Source
- Reviewed on 09/07/2015
Tom J.
-
Overall Rating5 /5
-
Ease of Use5 /5
-
Features & FunctionalityUnrated
-
Customer Support5 /5
-
Value for MoneyUnrated
-
Likelihood to RecommendUnrated
- Reviewer Source
- Reviewed on 08/07/2015
"Everything I need"
Comments: Something that sets Gnatta apart for me is that their support and onboarding team are superb - I've not yet had a query they couldn't help me with quickly and attentively. Aside from that, the software is intuitive and does everything I could ask for (I work in customer experience and social media).
Vendor Response
by Gnatta on 09/07/2015
Thanks Tom!
- Reviewer Source
- Reviewed on 08/07/2015
Fiona A.
-
Overall Rating4 /5
-
Ease of Use5 /5
-
Features & Functionality4 /5
-
Customer Support5 /5
-
Value for Money5 /5
-
Likelihood to Recommend
- Reviewer Source
- Reviewed on 15/10/2020
"Data Rich- Superb Support"
Comments: Would recommend over and over again, they are a growing business and although there can be teething issues, they are always keen to resolve and improve.
Pros: The ease for agents to give data about what the customer is saying - Very customer rich, the support is outstanding and is easy for agents to use (which who is predominantly using the tool). The ability to customize the tool is amazing. I've now used it with 2 different businesses and got exactly what i needed from both.
Cons: It still has a lot of room to improve on their analytics dashboard (which I hear is in the process of building) and reporting on individual agent level (when including phone lines)
- Reviewer Source
- Reviewed on 15/10/2020
