--- description: Discover the benefits and disadvantages of Tidio. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Tidio Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Customer Satisfaction Software](/directory/30541/customer-satisfaction/software) > [Tidio](/software/144040/tidio-chat) # Tidio Canonical: https://www.capterra.co.uk/software/144040/tidio-chat Page: 1 / 25\ Next: [Next page](https://www.capterra.co.uk/software/144040/tidio-chat?page=2) > Tidio is customer support software that enables you to provide timely support and generate sales with live chat, automation, and AI. > > Verdict: Rated **4.7/5** by 590 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Tidio? Thanks to its scalability, Tidio is appropriate for companies of all sizes—be it retail, tech, or services. Available in multiple languages and regions. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.7/5** | 590 Reviews | | Ease of Use | 4.7/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.6/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Tidio - **Location**: London, UK - **Founded**: 2013 ## Commercial Context - **Starting Price**: US$0.00 - **Pricing model**: Flat Rate (Free version available) (Free Trial) - **Pricing Details**: All accounts come with a 7-day free trial period. The Free plan is free forever. You can upgrade the number of visitors you reach with Flows and the number of monthly Lyro conversations. Flows are chatbot automations that follow defined rules. Lyro conversations are AI chatbot conversations that are trained on your knowledge base and frequently asked questions. The the pricing page on the Tidio website to model your potential usage. - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Arabic, Brazilian Portuguese, Chinese, Danish, Dutch, English, European Portuguese, French, German, Hebrew, Hindi, Italian, Japanese, Korean, Polish, Portuguese, Romanian, Russian, Spanish, Swedish, Traditional Chinese, Turkish - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belgium, Belize and 202 more ## Features - AI/Machine Learning - Automated Responses - Automated Routing - CRM - CSAT Survey Structure - Chat/Messaging - Chatbot - Complaint Monitoring - Contact Management - Conversation Intelligence - Customer Database - Customer Experience Management - Customer History - Customer Support - Customisable Branding - Customisable Forms - Customisable Templates - Data Import/Export - Data Security - Data Visualisation - Email Management - Engagement Tracking - Feedback Management - Inbox Management - Interaction Tracking - Issue Tracking - Knowledge Base Management - Language Detection - Lead Management - Lead Qualification - Live Chat - Mobile Access - Multi-Channel Communication - Multi-Channel Data Collection - Multi-Language - NPS Survey Structure - Natural Language Processing - Offline Form - Prioritisation - Proactive Chat - Process/Workflow Automation - Real-time Consumer-facing Chat - Sales Activity Management - Sentiment Analysis - Survey/Poll Management - Surveys & Feedback - Task Automation - Transcripts/Chat History - Transfers/Routing - Visual Analytics ... and 29 more features ## Integrations (45 total) - Adobe Commerce - Agile CRM - BigCommerce - Brevo - Campaign Monitor by Marigold - Capsule - Drupal - Ecwid - FreshBooks - GetResponse - Google Analytics 360 - Highrise - HubSpot CRM - Insightly - Instagram ... and 30 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - 24/7 (Live rep) - Chat ## Category - [Customer Satisfaction Software](https://www.capterra.co.uk/directory/30541/customer-satisfaction/software) ## Related Categories - [Customer Satisfaction Software](https://www.capterra.co.uk/directory/30541/customer-satisfaction/software) - [Live Chat Software](https://www.capterra.co.uk/directory/30797/live-chat/software) - [Sales Force Automation Software](https://www.capterra.co.uk/directory/12/sales-force-automation/software) - [Artificial Intelligence (AI) Software](https://www.capterra.co.uk/directory/30938/artificial-intelligence/software) - [Customer Support Software](https://www.capterra.co.uk/directory/32315/customer-support/software) ## Alternatives 1. [LiveAgent](https://www.capterra.co.uk/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.capterra.co.uk/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Freshdesk](https://www.capterra.co.uk/software/124981/freshdesk) — 4.5/5 (3409 reviews) 4. [Intercom](https://www.capterra.co.uk/software/134347/intercom) — 4.5/5 (1131 reviews) 5. [Slack](https://www.capterra.co.uk/software/135003/slack) — 4.7/5 (24046 reviews) ## Reviews ### "Great Value Chat Platform with Smart Automation" — 5.0/5 > **Carl** | *9 June 2025* | Financial Services | Recommendation rating: 10.0/10 > > **Pros**: Tidio was incredibly easy to set up and customise. I loved how quickly I could get live chat up and running on my website without needing any technical help. The chatbot builder is intuitive and flexible, which made it simple to automate FAQs and lead capture. The integration with email and Messenger is a nice touch too,everything is in one place. It’s also lightweight and doesn’t slow down the site. Great value for the features you get. > > **Cons**: Some of the more advanced automation features are locked behind higher-tier plans, which can feel a bit limiting when you're just starting out. I also found the analytics a little basic, more detailed reporting or user journey tracking would be helpful. Lastly, while the interface is clean, navigating between chats and settings isn’t always as smooth as it could be. > > Overall, Tidio has been a great addition to our customer journey. It gave us an instant way to engage with site visitors and capture leads in real time. The setup was quick, the live chat works reliably, and the chatbot automation has helped reduce repetitive queries. It's not perfect, but for the price and ease of use, it’s one of the best live chat tools I’ve used, especially for small, service-driven businesses like ours. ----- ### "Great live chat tool" — 5.0/5 > **Jade** | *4 June 2025* | Retail | Recommendation rating: 10.0/10 > > **Pros**: Easy to use and to talk to your customers, can look at past conversations, search and attach attachments > > **Cons**: That if the set up is not correct that sometimes messages when offline do not go to inbox - this has now been resolved > > Great, use it daily and not had issues with it. Customer service is great as well and get back to you quickly ----- ### "AI Chatbot makes Customer Service easier" — 5.0/5 > **Ollie** | *10 June 2025* | Insurance | Recommendation rating: 10.0/10 > > **Pros**: Tidio has truly transformed our approach to customer support\! The setup process was a breeze, allowing us to integrate it seamlessly into our website in no time. This efficiency means we can dedicate more energy to enhancing our products while Tidio handles the essential task of understanding our clients' needs. We rely on the Chatbot Feature daily to interact with our customers, and the AI Integration ensures that their common questions are answered swiftly and effectively. It’s a game changer for our Customer Support team\! > > **Cons**: I honestly can't find a fault with using Tidio, but if we could get monthly reports sent to us via email that would be a game changer > > Tidio Chatbot is answering any queries customers are asking when visiting our website, which means the team has more time to focus on business-related tasks and less time wasted on unnecessary phone calls ----- ### "Would recommend, now used across multiple platforms and mobile apps\!" — 5.0/5 > **Darren** | *10 June 2025* | Chemicals | Recommendation rating: 10.0/10 > > **Pros**: We use a top-level subscription yearly plan, giving us access to all features. The core chat feature is especially easy to use, and the canned responses make replying to user messages very efficient. I also like the private canned responses, which allow to to save and use pre-defined responses that are only visible to you. > > **Cons**: The Lyro data source tool isn't that dynamic when scanning a whole website, and it would be very beneficial to be able to have a settings option to use or restrict website content suggestions when further information is required. So you can choose to show a full explanation in the Lyro chat, or allow users to click a link to the matching web page. > > Very positive. The Tidio support is exceptional, and every interaction with their team has been flawless. ----- ### "Great live chat platform for leads gen" — 5.0/5 > **Richard** | *7 June 2025* | Information Technology & Services | Recommendation rating: 10.0/10 > > **Pros**: Very easy for my website visitors to use, also the email fall-back is useful. Also think the branding and design is cool. > > **Cons**: You cant upgrade on the app but need to use a desktop. Not convenient for many who dont use a desktop often. > > Its great and i have closed some deals using it which are direct customers fron my website so it can be a profitable investment for an sme like us. ----- Page: 1 / 25\ Next: [Next page](https://www.capterra.co.uk/software/144040/tidio-chat?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/144040/tidio-chat) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Structured Data