--- description: Discover the benefits and disadvantages of Zoom Workplace. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zoom Workplace Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Video Conferencing Software](/directory/31895/video-conferencing/software) > [Zoom Workplace](/software/144037/zoom-video-conferencing) # Zoom Workplace Canonical: https://www.capterra.co.uk/software/144037/zoom-video-conferencing Page: 1 / 589\ Next: [Next page](https://www.capterra.co.uk/software/144037/zoom-video-conferencing?page=2) > Cloud-based collaboration platform unifying meetings, team chat, phone, email, whiteboard, docs, and workspace management in one app. > > Verdict: Rated **4.6/5** by 14689 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Zoom Workplace? Small teams, mid-market organizations, and large enterprises across all industries, including Education, Healthcare, Financial Services, Government, Manufacturing, Retail, Frontline, and Broadcast. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 14689 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.4/5 | Based on overall reviews | | Value for Money | 4.5/5 | Based on overall reviews | | Features | 4.5/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: Zoom - **Founded**: 2011 ## Commercial Context - **Starting Price**: £11.99 - **Pricing model**: Per User (Free version available) - **Pricing Details**: Basic - for personal meetings: Free Pro - for small teams: £11.99/month/host Business - for small \& medium sized businesses: £15.99/month/host (min 10 hosts) Enterprise - for large enterprises: £15.99/month/host (min 100 hosts) - **Target Audience**: Self Employed, 2–10, 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (Mobile), iPhone (Mobile), iPad (Mobile) - **Supported Languages**: Chinese, Dutch, English, French, German, Italian, Japanese, Korean, Polish, Portuguese, Russian, Spanish, Swedish - **Available Countries**: Australia, Brazil, Canada, China, Germany, India, Italy, Japan, Mexico, United Kingdom, United States ## Features - Access Controls/Permissions - Activity/News Feed - Alerts/Notifications - Audio Capture - Auto-Dialer - Availability Management - Calendar Management - Calendar Sync - Call Centre Management - Call Monitoring - Call Recording - Call Routing - Call Tracking - Chat/Messaging - Collaboration Tools - Commenting/Notes - Communication Management - Computer Telephony Integration - Content Management - Customisable Templates - Desktop/Browser Sharing - Document Management - Electronic Hand Raising - Employee Directory - Event Management - Event Scheduling - Live Chat - Multi-User Collaboration - Online Booking - Presentation Streaming - Presentation Tools - Real Time Screen Sharing - Real-Time Chat - Real-time Broadcasting - Recording - Reminders - Remote Support Software - Response Management - Scheduling - Screen Capture - Screen Recording - Screen Sharing - Session Recording - Social Media Streaming - Space Reservation - Templates - Two Way Audio & Video - Two-Way Audio & Video - Video Conferencing - Voice Mail ... and 33 more features ## Integrations (108 total) - Adobe Acrobat - Adobe Export PDF - Agentforce - Amazon Chime - Asana - Asana for Gmail for G Suite - Ashby - Attention - Avoma - Blackboard - Boomerang for Gmail - Box - Bullhorn - CRM Assistant for Gmail™ - Calendar Scheduling Software for Teams ... and 93 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [Video Conferencing Software](https://www.capterra.co.uk/directory/31895/video-conferencing/software) ## Related Categories - [Video Conferencing Software](https://www.capterra.co.uk/directory/31895/video-conferencing/software) - [Scheduling Software](https://www.capterra.co.uk/directory/30087/scheduling/software) - [Unified Communications Software](https://www.capterra.co.uk/directory/31035/unified-communications/software) - [Calendaring Software](https://www.capterra.co.uk/directory/32297/calendar/software) - [Screen Sharing Software](https://www.capterra.co.uk/directory/31738/screen-sharing/software) ## Alternatives 1. [Microsoft Teams](https://www.capterra.co.uk/software/168668/microsoft-teams) — 4.5/5 (11166 reviews) 2. [Google Workspace](https://www.capterra.co.uk/software/168389/google-workspace) — 4.7/5 (17732 reviews) 3. [Google Meet](https://www.capterra.co.uk/software/176572/google-hangouts) — 4.5/5 (12179 reviews) 4. [Slack](https://www.capterra.co.uk/software/135003/slack) — 4.7/5 (24221 reviews) 5. [GoTo Meeting](https://www.capterra.co.uk/software/163332/gotomeeting) — 4.4/5 (11531 reviews) ## Reviews ### "A great, modern platform for large teams" — 4.0/5 > **Abby** | *18 May 2026* | Computer Software | Recommendation rating: 8.0/10 > > **Pros**: I like Zoom Workplace and chose it because of its strong webinar functionality, which makes hosting and managing events very straightforward, and I use it often. I also really appreciate how easy it is to use overall. This includes the interface, which is clean, modern, and intuitive, so it doesn’t take long to get familiar with, but also is a nice software to use. The customer support is quick and responsive, which makes a big difference when you need help. Overall, Zoom offers a smooth user experience with a well-designed, user-friendly interface, easy for cross-team meetings/collaboration and I love using it. > > **Cons**: One downside of Zoom Workplace is that it can be difficult to see all participants clearly when you have a large group, especially on laptop screens. This can make it harder to stay engaged with everyone but the gallery view with arrows to move the participants around does help. Another drawback is the extra costs, some useful features are only available as paid add‑ons, which can make it more expensive overall than expected. ----- ### "Essential for my remote role, and super convenient" — 5.0/5 > **Dylan** | *28 January 2026* | Computer Software | Recommendation rating: 9.0/10 > > **Pros**: Super easy to send out invites and schedule calls for 1-to-1 calls all the way to webinars with 1000s of viewers. Nice annotation features when someone is sharing their screen > > **Cons**: One problem is that everyone has a different microphone volume. It would be nice if there were better "audio balancing" where louder microphones are made quieter and vice versa for quieter ones. It would also be nice to have some way to highlight people who are talking at once due to lag. It can be hard to identify who was speaking in large calls > > Really simple to use and very convenient. Personally, it allows me to work remotely and still be connected to my team through daily video calls, not just audio-only conversations ----- ### "Zoom Workplace" — 3.0/5 > **Victoria** | *13 July 2026* | Financial Services | Recommendation rating: 7.0/10 > > **Pros**: Reliable Performance: Video and audio quality are consistently strong. It handles large-scale webinars and cross-team meetings with ease.Built-in AI Tools: The AI Companion is a standout, providing automated meeting summaries, action items, and quick catch-up threads so users don't miss a beat.Usable Whiteboard \& Collaboration: Unlike some clunky alternatives, the interactive whiteboard and screen-sharing tools are highly functional directly during live calls.Calendar \& Email Integration: Seamless syncing with tools like Google Workspace and Microsoft Outlook makes scheduling and tracking invitations virtually frictionless. > > **Cons**: System Resource Heavy: The desktop client can consume significant battery life and processing power, which can lead to performance lags on older machines.Feature Creep: Because Zoom has packed in so many new features—such as Mail, Calendar, and Notes—some users feel the interface has become slightly cluttered compared to its originally stripped-back design.Learning Curve: Navigating the dozens of advanced settings can feel overwhelming to less tech-savvy users. > > The only thing I don't like about Zoom is when you use it on your phone the connection keeps dropping during zoom meetings and you if a meeting is closed one has tomeeage the hosts and ask them to let me back in again. ----- ### "Still the best all round conferencing and meeting room service" — 5.0/5 > **Jonathan** | *27 November 2025* | Design | Recommendation rating: 10.0/10 > > **Pros**: We have been using Zoom since 2016 and found the experience fantastic and very happy with the product. We started with just Zoom Rooms and then gave everyone an individual license when everyone shifted to WFH during covid and the transition couldnt have been simpler. Zoom made that period so much easier for us. The video conferencing is always of high quality and very reliable. Bugs and issues are sorted in a professional and timely manner and they customer support provides timely responses. Our employees love using this platform and find it superior to using Google Meet or Teams and gives us a credible platform to engage with out clients which as a Google Workspace customer is important. The interop function of Zoom Rooms has been invaluable to us and means we can easily engage with external companies whatever the platform of choice. Teh digital signage looks great as well in all our meeting rooms > > **Cons**: Zoom has become a little bloated in the last couple of years as they try to cram as many featurs in as possible. We use Phone, Video Conferencing, Zoom Rooms and digital signage. As we dont use the chat, email or storage functions this makes it feel like we are paying for a lot of things we dont need. We also like the integration of Google Meeting into our exisiting Google Workspace infrastructure and Gemini which is difficult to recreate in Zoom > > We have loved using Zoom over the years and currently have no plans to change. It is well loved by our employees and makes communication with our clients professional and reliable. ----- ### "Solid meeting application, occasionally slow to open" — 4.0/5 > **Arran** | *23 September 2026* | Retail | Recommendation rating: 7.0/10 > > **Pros**: Its pretty good for the free plan, and I like that post people use or have used zoom making. the simplicicty to use with most people quite good as well as good setting options for camera etc > > **Cons**: I dont like how its sometimes quote complicated on browser to open zoom or can sometimes be slow to load the zoom app, from time to time it has asked me to re download or update zoom, making joining meetings occasionally inconvenient > > Overall I have to give zoom 4 stars, I like the actual function of the app and. the settings, its great for group meetings and I dont have mucch negative to say besides the occasional opening bugs, but because most people do use zoom that is another additional advantage ----- Page: 1 / 589\ Next: [Next page](https://www.capterra.co.uk/software/144037/zoom-video-conferencing?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/144037/zoom-video-conferencing) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Structured Data