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What is SyteLine?

Ideally suited for midsized manufacturers, Infor SyteLine is an end-to-end enterprise resource planning (ERP) solution to manage discreet, process and mixed mode applications with greater efficiency and profitability. It is available on premises or in the cloud as CloudSuite Industrial. Both solutions provide advanced functionality to streamline and optimize processes, from scheduling and forecasting to inventory planning and after-market service.

Who Uses SyteLine?

Metal/plastic fabricators, machinery/equipment, medical device, automotive, aerospace/defense, electronics, furniture, windows/doors, food/beverage, paint/coatings, distributors. 2 tier ERP support.

SyteLine Software - Rapid Order Entry
SyteLine Software - Employee 360
SyteLine Software - Planning Workbench
SyteLine Software - Resource Load
SyteLine Software - Planning Summary

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Reviews of SyteLine

Average score

Overall
3.9
Ease of Use
3.6
Customer Service
3.8
Features
3.9
Value for Money
3.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Steve
Steve
IT Director in US
Verified LinkedIn User
, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alexander Mfg. has been using Syteline to run our business for 19 years. It is a great fit for us.

5.0 6 years ago

Comments: A very stable business system with great support.

Pros:

This ERP system does everything we need from Customer Service to Supply Chain Management. The user interface is very intuitive, new users get up to speed quickly. The financials have great integration with Excel so our CFO has his financials setup to run easily and changes to them are simple. We are also using the CRM module that comes with the system. It is pretty good, but we are looking at purchasing their full featured CRM. Overall a very good business system.

Cons:

Modifications to reports are a bit tough without having a SSRS expert in house. LogicData takes care of any needs in that area for us.

Verified Reviewer
Verified LinkedIn User
Plastics, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

CloudSuite Industrial (SyteLine) Review

4.0 5 years ago

Comments: We are able to track financials, costs of manufacturing and purchasing, as well as keep track and do great reporting where necessary!

Pros:

This software is the core of our business. We use it for all aspects from customer creation, order entry, to manufacturing and A/P. I like the fact that it is multifaceted in that way. We use it to the fullest benefit possible in my opinion. When add-on applications are purchased we can use them in a way that seem seamless to users using the product.

Cons:

The thing I like least about SyteLine in our environment is the speed. We are on a version that is not the fastest. It is also a huge undertaking to upgrade to a newer version when necessary. Because we use it so widely where I work, it requires many resources and time!

Nathan
GM in Canada
Machinery, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Unfinished software, similar to bolting lots of modules together that lack synergy

1.0 2 years ago

Comments: Bad, The given partner was not capable of taking the company to go live. Once the complaint was brought to Infor and we discovered the partner had failed many implementations. Infor stated not there problem they don't take responsibility for a partners ability to do their job.

Pros:

You can export to excel, this will be required as most the reports or information is not there.

Cons:

Limited features very limited. Cannot track efficiency, productivity, shipping. The canned reports are at best atrocious. What is standard on many features just do not exist on this platform. Something as simple as what's my daily shipping by customer is a special report waiting 1 year for it. Efficiency is not reportable. You will need to be good with Excel and learn how to export everything and make your own reports. On a plus they will make custom forms but it comes at great expense.

Infor Response

2 years ago

Nathan, We are very concerned with you experience with SyteLine and would be happy to help you resolve the issues you've described. We have many machine manufacturers using SyteLine successfully. Would you be willing to have a conversation to discuss your experience and possible resolutions? Best Regards, Mark Feldhamer, President LogicData

ELIZABETH
System Admin in US
Consumer Goods, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

CloudSuite Industrial - helping us make better decisions every day

5.0 4 years ago

Pros:

Easy navigation and access to data by Users so they can work independently without System Admin help. We are multi-tenant cloud - monthly software uplifts keep us current without major version upgrades.

Cons:

Integration with our business processes was easy as the system was designed in a manner that mostly aligned with our processes. And where it wasn't we either changed processes or we used built in functionality to modify CSI to work closer to our needs. Documentation (help) is sometimes not complete and, therefore, not helpful.

Verified Reviewer
Verified LinkedIn User
Automotive, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

CSI Helps Us Achieve Our Goals

4.0 4 years ago

Comments: We are able to have real-time inventory and financial tracking that was not possible before. The flexibility of the events system allows us to handle any problem or need our users propose.

Pros:

I like the ease of personalization and the flexibility of the software out of the box.

Cons:

Sometimes Infor releases software before it's really ready for production use.