Who Uses Teamwork Desk?

Customers that require support software that builds better relationships.

What Is Teamwork Desk?

Teamwork Desk is a ticketing system designed to easily manage customer queries, saving you time and money.

The help desk software helps your team efficiently manage your client requests in one central location - ensuring you deliver an exceptional customer experience.

Teamwork Desk Details

Teamwork.com

https://www.teamwork.com/

Founded 2007

Teamwork Desk Software - Desk 2.0 Dashboard
Teamwork Desk Software - Desk 2.0 Ticket Form
Teamwork Desk Software - Desk 2.0 Smart Inbox
Teamwork Desk Software - Desk 2.0 Customer View
Teamwork Desk Software - Desk 2.0 Reports
Teamwork Desk video
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Teamwork Desk Software - Desk 2.0 Dashboard - thumbnail
Teamwork Desk Software - Desk 2.0 Ticket Form - thumbnail
Teamwork Desk Software - Desk 2.0 Smart Inbox - thumbnail
Teamwork Desk Software - Desk 2.0 Customer View - thumbnail
Teamwork Desk Software - Desk 2.0 Reports - thumbnail

Teamwork Desk pricing overview

See pricing plans

Teamwork Desk does not have a free version but does offer a free trial. Teamwork Desk paid version starts at US$7.00/month.


Starting Price

US$7.00/month See pricing details

Free Version

No

Free Trial

Teamwork Desk deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • 24/7 (Live rep)
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Linux (Desktop)
  • Android (Mobile)
  • iPhone (Mobile)
  • iPad (Mobile)

Training

  • Live Online
  • Webinars
  • Documentation
  • Videos

Teamwork Desk Features

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Automated Routing
  • CRM
  • Call Centre Management
  • Chat/Messaging
  • Client Portal
  • Customer Database
  • Customer History
  • Customisable Branding
  • Customisable Forms
  • Customisable Reports
  • Customisable Templates
  • Customizable Fields
  • Data Import/Export
  • Document Storage
  • Email Management
  • Email Templates
  • Feedback Management
  • Help Desk Management
  • IT Asset Management
  • Interaction Tracking
  • Knowledge Base Management
  • Live Chat
  • Macros/Templated Responses
  • Monitoring
  • Multi-Channel Communication
  • Network Monitoring
  • Performance Metrics
  • Prioritisation
  • Real Time Notifications
  • Real-Time Chat
  • Remote Access/Control
  • Reporting & Statistics
  • Reporting/Analytics
  • Self Service Portal
  • Service Level Agreement (SLA) Management
  • Social Media Integration
  • Support Ticket Management
  • Support Ticket Tracking
  • Surveys & Feedback
  • Third Party Integrations
  • Ticket Management
  • Workflow Configuration
  • Workflow Management

View full list of Help Desk Software

Teamwork Desk Alternatives

More Teamwork Desk alternatives

Teamwork Desk Reviews for UK Users

Read all 137 reviews

Average score

Overall
4.4
Ease of Use
4.3
Customer Service
4.5
Features
4.2
Value for Money
4.5

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >10,001
Lisa M.
Lisa M.
Operations Manager
Marketing & Advertising, 2-10 Employees
Used the Software for: 1+ year
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 20/10/2020

"Necessary when using Teamwork Projects"

Comments: The transition to using this tool for our team was seamless. We needed a way to centralize all client communication out of our inboxes so our entire team could see, in a way that was easy for our clients.

Pros: We love the ability to link tickets with tasks, and create new tasks when new incoming tickets. We also love that you can see when someone else views a ticket, and that the system shows you if someone is already working on a response to a ticket.

Cons: Not a con so much as a lack of a feature: we wish our team could work on the same draft email together at the same time, similar to Google Docs.

Vendor Response

by Teamwork.com on 29/01/2021

Hi Lisa,

Thanks for an amazing review of Teamwork. A 10/10 score is a big win for us!

We appreciate your feedback on the draft emails and I will forward this request to the team.

Have a great day,
Karen at Teamwork

  • Reviewer Source 
  • Reviewed on 20/10/2020
Debbie M.
Digital Marketing Manager
Marketing & Advertising, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
    Unrated
  • Value for Money
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 20/10/2020

"Great tie-in to Teamwork Project Management"

Comments: Overall it's been effective and easy to use.

Pros: The ease of assignment to team members and the ability to create tasks in Teamwork (Project Management) directly from the ticket (email) are my top two features. Spam control is ok but could use some work - emails that are obviously spam make it into the mailbox but mostly can be control with the whitelist/blacklist control setting. The ability to add notes and notify a team member is also great and can be done without assigning the ticket to someone.

Cons: Does not always bring in forwarded messages from clients. I've had to have them forward to my Gmail account in order to get it. It would also be nice to be able to add all team members up to a certain number with our package instead of paying per person.

Vendor Response

by Teamwork.com on 29/01/2021

Hi Debbie,

Thanks for your review of Teamwork Desk! We really appreciate the positive feedback.

Please don't hesitate to contact us on [email protected] if you require assistance with this messaging issue

Many thanks
Karen at Teamwork

  • Reviewer Source 
  • Reviewed on 20/10/2020
Sarah D.
Project Manager
Internet, 51-200 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    7/10
  • Reviewer Source 
  • Reviewed on 31/03/2017

"Its pretty good..... but needs more features!"

Comments: * Could use a more customizable Gantt chart options (not show weekends, calculate hours of a project by working hours in a day) * There is a security flaw on the mobile app that allows my client to see internal private messages not intended for him to see, from his notification bar on his iPhone. TW claims this is not possible, but it keeps happening. * Would like to be able to embed text into a new task to encourage people who open a new task to fill out all the required fields. This was any time they create the new task its there. * The tagging system should be project specific.

Pros: its relatively easy to use

Cons: Mobile app is slow and hard to navigate

Vendor Response

by Teamwork.com on 21/04/2017

Hi Sarah,
Thanks so much for the great review. It looks like you're talking about Teamwork Projects instead of Teamwork Desk but that's ok :). We really appreciate you taking the time to give us your feedback. We're delighted to hear that you've had a positive experience with the product.

I've passed on your feedback to the team for their consideration.

Can you double check the permissions on your external clients and ensure they do not have access to messages or projects which you don't want them to see. You can do this from the People section in your menu tab. If your still seeing problems can you send us an example to [email protected] and we'll look into it right away.

Tags are customizable so that they will benefit all of our users. You can use priorities for more specific needs. Hope this helps. If you have more suggestions on how we can improve this, we'd love to hear it just shoot us a message to [email protected]

Best regards,
Therese

  • Reviewer Source 
  • Reviewed on 31/03/2017
Charles R.
Software development / Operations
Computer & Network Security, 11-50 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 13/10/2020

"Teamwork at SSI"

Comments: Ticket Management and Project Management -- SSI uses the Project Management every day we switched from BaseCamp which had very good Project Management we have found Teamwork to equal or surpass Basecamp in this aspect -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers

Pros: SSI uses the Project Management every day -- but switched for the Ticket Management -- We previously had NO Ticket Management -- As a growing Company with 200+ Customers we had to Automate Ticket management to provide the level of support required by Customers

Cons: at this time I do not have any negative or issues

Vendor Response

by Teamwork.com on 01/02/2021

Hi Charles,

Thanks for your review of Teamwork Desk. We are delighted you are enjoying our product!

Stay in touch with us at [email protected], if you ever have any issues or need to submit a feature request.

Kind regards,
Karen at Teamwork

  • Reviewer Source 
  • Reviewed on 13/10/2020
David F.
Operations Director
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
  • Ease of Use
  • Features & Functionality
  • Customer Support
  • Value for Money
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 13/10/2020

"Easily the best support management tool"

Comments: Great product from a great company, always very quick to reply if you request support from them or need their assistance.

Pros: Easy to setup and use, teamwork desk provides the best solution for anyone managing a support desk. You can assigning incoming tickets to agents and agents can gain assistance from colleagues using the notes feature.

Cons: Some features are only available on the higher costs subscription packages

Alternatives Considered: SolarWinds Service Desk and Zendesk

Reasons for Choosing Teamwork Desk: We required a system that was reliable and kept up to date, and worked well on mobile devices.

Switched From: osTicket

Reasons for Switching to Teamwork Desk: Good pricing and better feature set. Ability to run service desk like you cared about customer, i.e. no ticket numbers visible to end users etc.

Vendor Response

by Teamwork.com on 01/02/2021

Hi David,

It's great to hear Teamwork has helped your customer relationships.

Stay in touch with us at [email protected] if you ever have any issues or need to submit a feature request.

Kind regards,
Karen at Teamwork

  • Reviewer Source 
  • Reviewed on 13/10/2020