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kintone
What is kintone?
Build and modify custom software applications that streamline your workflows for maximum efficiency with Kintone, no IT or third-party developer required.
Kintone¿s platform gives you the flexibility to build the business applications you need as you go. Whether it¿s a new step in your workflow, a completely new process, or more data fields, you can change it right in Kintone without asking your IT team to help.
Who Uses kintone?
Whether you are a small business or an enterprise, Kintone's customizability and scalability can fit your business needs. Over 30,000 companies use Kintone, and 1000+ apps are deployed daily.
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Reviews of kintone

Kintone: My Personal Review
Pros:
The best thing about Kintone, in my opinion, is its user-friendly interface and the ability to easily customize the platform to meet specific needs. The ability to quickly create custom forms and reports is also very useful. Furthermore, kintone's integration with other services such as Google Apps, Salesforce, and Dropbox makes it incredibly powerful and simple to use.
Cons:
Kintone's user interface can be difficult to use and understand at times, in my opinion. It also didn't have a lot of customization options, making it difficult to tailor it to my specific needs.
Cybozu Response
last year
Hello Reunaldo, Thank you for your positive feedback! We're happy to hear that Kintone's user-friendliness is working well for your business. That being said, we're always striving to improve our product and include new features for our users. Please check out our website for the latest product updates https://blog.kintone.com/company-news Feel free to reach out to [email protected] if you have any questions. Our support team is glad to help you. Sincerely, Kintone Team
Great software for CRM
Comments: A good platform that saves a lot of time, good customer support, suitable for many companies.
Pros:
A good program for managing CRM operations, it helps a lot in automating spreadsheets, also makes it much easier to issue and track reports, offers a free trial, frankly I highly recommend it to increase work efficiency.
Cons:
Indeed, it is an almost complete program, but it is preferable to constantly develop by adding new features, especially with regard to dealing with data.
Cybozu Response
last year
Hello, Thank you for your positive feedback! We're happy to hear that Kintone's CRM capabilities are working well for your business. That being said, we're always striving to improve our product and include new features for our users. Please check out our website for the latest product updates https://blog.kintone.com/company-news Feel free to reach out to [email protected] if you have any questions. Our support team is glad to help you. Sincerely, Kintone Team
It's A "OK" product
Pros:
It can assign someone with a certain task, and it's easy to create some easy apps.
Cons:
It cannot do certain things like anker link. It is very inconvenient that it cannot do something easy like this.
Cybozu Response
last year
Hello Ru, Thank you for your positive feedback! We're happy to hear that Kintone's application development and task management capabilities are working well for your business. That being said, your feedback regarding anchor link is noted and passed to our product team. We're always striving to improve our product and include new features for our users. Please check out our website for the latest product updates https://blog.kintone.com/company-news Feel free to reach out to [email protected] if you have any questions. Our support team is glad to help you. Sincerely, Kintone Team
Alternatives Considered:
Love Kintone for Data Entry, Work flow and Project Management
Comments: I absolutely love Kintone! It has modernized our business & reduced data duplication. We now have a project management tool and can see tasks being done among the team in real time. It has highly reduced the amount of emails and outlook calendar reminders, since I can set automatic notifications and reminders. The team I work with at Kintone has been a tremendous help anytime I have questions about implementing new processes. The sky is the limit and I am excited to see things evolve!
Pros:
It is easy to build apps that speak to one another, separating departments but not having to duplicate data
Cons:
Its hard to import when there are multiple tables or when there is a lookup field in an app. sometimes I can search a field from the drop down by typing out the word and sometimes that feature is unavailable. It would be nice to have more native plugins with better instructions
Cybozu Response
last year
Hello Courtney, Thank you for your positive feedback! We're happy to hear that Kintone's application development and collaboration capabilities are working well for your business. We're always striving to improve our product and include new features for our users. Please check out our website for the latest product updates https://blog.kintone.com/company-news Feel free to reach out to [email protected] if you have any questions. Our support team is glad to help you. Sincerely, Kintone Team
Alternatives Considered:
Kintone - bringing the team together
Pros:
This software is most helpful in the way that everyone can stay connected while having clearly defined roles for each user. No one sees anything they are not supposed to see. As the administrator, I am able to see everything in one place which is tremendously valuable in how much time it saves.
Cons:
It does take a lot of time to set up the software. It is very much an investment that will pay off, but you need to be ready to spend some time getting it to where you want it to be.
Cybozu Response
6 years ago
Thanks so much for your feedback! Happy to hear you are making good use of our awesome permission settings! Best, Larissa Kintone Customer Success
Why I Love Kintone!
Comments: Outstanding! They discussed my issues and helped me to find the best possible solution and continue to do that today. Very helpful and customer service oriented!
Pros:
Kintone is easy to use! It is set up in a way that allows you to think about your needs now and in the future.
Cons:
Even though many aspects of Kintone are plug and play, I was needing some customization that required the assistance of the Kintone programer. [sensitive content hidden] was exceptional in explaining and assisting me in setting up our database.
Kintone saved the day when I couldn't find any service that fit my business.
Comments: Overall, we love this program. It's currently used by 10 folks but will be used wider soon!
Pros:
Customer service! They respond within hours and are always free to meet with me when I have a new request on ways to customize the platform to fit my specific business' needs.
Cons:
When filtering by a piece of data that contains letters, you have to ensure all data that is entered is done exactly the same (even with capitalization) or you will miss data. It would be great for the program to pick up all data despite this. Ex. Addresses are entered by my team and might say "630 S San Pedro" while others say "630 san pedro".
Outstanding Technical Support
Comments: Overall, I have been able to make Kintone work for my application. There have been some frustrating workarounds that have been required due to Kintone limitations, but it works.
Pros:
I am most appreciative of the Kintone's support staff. I am extremely impressed with response time, knowledgeability, professionalism, and willingness to help that I have experienced when working with all levels of support, but most notably,[sensitive content hidden]. [sensitive content hidden] is always quick to respond to my requests for assistance, and always willing to go the extra mile to make sure my Kintone application is meeting all my company's needs.
Cons:
I am frequently frustrated by the narrow definition of what constitutes uniqueness in Kintone. The fact that I cannot define a unique record across multiple fields boggles my mind. In my opinion, that is a basic tenet of any database platform. And beyond that, I have had to jump through hoops to make sure that my unique values don't occur within other records. Very frustrating, indeed.
Cybozu Response
last year
Hello Kate, Thank you for your positive feedback! We're happy to hear your satisfaction with our support team. That being said, your feedback regarding unique records is noted and passed on to the product team. We're always striving to improve our product and include new features for our users. Please check out our website for the latest product updates https://blog.kintone.com/company-news Feel free to reach out to [email protected] if you have any questions. Our support team is glad to help you. Sincerely, Kintone Team
Kintone Review
Pros:
Kintone has helped synthesize data from multiple areas into one dashboard that makes calculations and visualizes the data.
Cons:
The visualizations are basic compared to other programs visual options.
User-Friendly Database
Pros:
Easy to navigate, no coding required, great customer support and training
Cons:
I have not run into any issues/problems at this point!
kintone Review
Pros:
Kintone is user friendly and cloud based (accessible from any device). It is easy to share files and documents via Google Drive or Dropbox which can be easily integrated in kintone.
Cons:
As it is a cloud-based tool, it requires an access to the internet and with a poor access to the internet the work is really annoying. Otherwise I didn't find any disadvantages.
Cybozu Response
last year
Hello Katerina, Thank you for your positive feedback! We're happy to hear that Kintone's user-friendliness is working well for your business. Feel free to reach out to [email protected] if you have any questions. Our support team is glad to help you. Sincerely, Kintone Team
Kintone: Perfect Solution For Project Planning
Comments: Kintone is very powerful software that helps all the companies to handle multiple projects and improve their results. I'm using this tool for projects planning and task management with my team.
Pros:
The Software offers great features to perfectly planning your project work with your team and generate effective result. It's very easy to use and eye-catchy UI.
Cons:
Personally, I didn't face any issue with the tool right now.
Cybozu Response
last year
Hello Mitali, Thank you for your positive feedback! We're happy to hear that Kintone's project planning capabilities are working well for your business. Please reach out to [email protected] if you have any questions. Our support team is glad to help you. Sincerely, Kintone Team
Kintone Provides an Intuituve Citizen Developer Tool that Novices Can Set Up in Minutes
Comments: Very impressed with how straight-forward the product is, how down-to-earth and helpful sales and support staff are. There were no surprises. No "temporary" pricing. What you see is what you get, and it has greatly improved our content management and work flow process. A bit plus is the ability to link apps so that matching fields can be automatically populated, avoiding wasteful double data entry.
Pros:
Kintone was so easy; logical interface with drag-and-drop functionality that makes creating your first app easy. Or you can upload a spreadsheet and decide how you want the data to display.
Cons:
Some of the functionality, such as setting up reminders, was complicated and required assistance from customer support. There is no way to "mass delete" notifications.
Cybozu Response
2 years ago
Hi Mary, Thanks for your positive feedback. We are glad Kintone is helping your business. Please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team
Alternatives Considered:
Kintone is like legos in the CRM world
Comments: Superb, we have been very thankful and I am positive it has more than paid for itself in time savings and reminders of previous conversations that led to upsells.
Pros:
You can build it just about any way you want to fit your needs.
Cons:
There are some limitations on what you can do based on what plug ins are available.
Cybozu Response
2 years ago
Hi Stephen, We appreciate your positive feedback. We are glad Kintone's customizability is helping your business. We love your comment about Kintone as legos in the CRM world, which is very apt! Meanwhile, please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team
Made it easy for a caveman
Comments: I am not a developer. I know how to spell HTML. The Kintone team took a concept I had and created a comprehensive client evaluation audit and scoring system that included multiple client support apps, like action planning. From day one until we were able to start testing initial versions was fast, fast, fast. The development time was a matter of months from start to roll out. The people we worked with were wonderful, honest and smart. The only challenge was that since I am not a "techie" - there were times their communications were a bit over my head. But they eventually learned how to communicate better with a novice like me. I was very, very pleased with Kintone and the platform they built and manage for us.
Pros:
The system is quite robust, has multiple applications (audit, reporting, support materials, action planning), and easy to use.
Cons:
Multiple clients cannot be working on their audit at the same time.
Cybozu Response
6 years ago
Hello, Thank you for your review and our team is very grateful for your feedback! As you mentioned, Kintone is a very robust system that can be designed however you want it to be, and we're happy that we were able to help turn your concept into a system that works for you! Let us know anytime if there's anything else we can help you with! Best, Kevin Kintone Customer Success
Efficient low-code development tool
Comments: One of the top and efficient low-code development tool because it is incredibly powerful and easy to use for developing mobile applications.
Pros:
You don't need to be an expert programmer to develop a mobile application. It is a simple and efficient tool to develop mobile applications. The features like drag & drop, control permissions, debugging makes the tasks more simpler. The dashboard is flexible and can be arranged as per need of users.
Cons:
The initial dashboard seemed clumsy. It may be altered to suit user preferences, but it can be improved.
Cybozu Response
2 years ago
Hi Jigar, We appreciate your feedback. We are glad Kintone's customizability is helping your business. Your comment regarding Kintone's UI will be duly noted and passed over to the team. Meanwhile, please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team

Great process management software
Comments: We picked this software in order to fix a paper based process that had gone wrong After we made the first application we've made 30 more for different processes in our company. I can't say enough good things about the software and how it has helped our company.
Pros:
User friendly GUI Easy learning curve for programming Notifications Process management Great support Adaptability
Cons:
There is nothing that we dislike currently
Cybozu Response
6 years ago
Hi Betsey, Thank you for your feedback! We're very happy to hear about all the apps you've developed and how Kintone has worked for you! Best, Kevin Kintone Customer Success
Kintone Database
Comments: Positive. Has helped us get organized.
Pros:
The Database is customizable to our needs.
Cons:
Requires some back end program knowledge.
Cybozu Response
2 years ago
Hi Michael, We appreciate your feedback. We are glad Kintone's customizability is helping your business. Meanwhile, please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team
Highly recommend Kintone to improve your efficiency
Comments: Wonderful. Only criticism I have is that I wish, as a Partner, I had more access to some actual apps. I do not find the already completed templates that helpful. It is much more helpful to see it actually in use for different companies. I completely understand customers right to their own developed software, but as a Partner who has signed an agreement with you, I would think that my company could have access to look at different 'in use' apps with the understanding that they would not be shared with customers. [SENSITIVE CONTENT HIDDEN] is helping us to get access to apps one by one, but it has been a slow process that has delayed our sales effort.
Pros:
Intuitive and easy to use. Helpful employees. With a bit of help from Kintone, able to do everything I have needed from a somewhat complex lengthy first project.
Cons:
No. It could work a bit on its appearance (ability to easily change colors on background, font, etc.) but for its functionality, ease of use and ability, it's top notch.
Cybozu Response
4 years ago
Hello Karen, Thank you for your positive feedback! Happy to hear kintone helped you improve your efficiency. We encourage feedback and product requests and I'd be happy to relay yours to the team. Our team is always glad to help you if you need any further support. Best, Marie Kintone Customer Success
Big business tool for a little price
Comments: We have built several databases for different operational areas. This has helped us track and store information about our facilities, vendors, and personnel. The notifications are especially helpful for stakeholders to get alerts when new records are added or comments are made, allowing them to quickly perform the next step in a process.
Pros:
The product was so easy to deploy and easy to train people on. The price cannot be beaten. We switched over from Quickbase, which was much more expensive and less intuitive.
Cons:
Print formatting leaves a little to be desired
Cybozu Response
2 years ago
Hi Mark, We appreciate your positive feedback. We are glad Kintone's pricing and database features are helping your business. Meanwhile, please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team

Easy Setup for a non-Techie
Comments:
I chose Kintone because the sales rep was so much more involved and helpful than any of the other products I was considering. She was able to get me up and running with the free trial in less than an hour. Kintone really is easy to use. And even though I had a few roadblocks during the setup, I was able to find the answers online or through Customer Support.
And the fact that Kintone is a database as opposed to most CRMs that are built for the sales team, I was able to build the solution I need.
Pros:
Kintone is easy to use. I was able to get it up and running in less than an hour (although it took several more tweaks to the setup before I had it working the way I wanted). Customer Support is excellent as well.
Cons:
While many parts of the software are well-designed and look really good, there are parts of the software (like the Admin section) that look older and could use a re-design.
Cybozu Response
6 years ago
Hi Michael, Really glad to hear you've been loving Kintone! As you mentioned, anyone can create a build on Kintone that works for them. Our team appreciates the feedback as well! Feel free to reach out to us if you ever need help with anything! Best, Kevin Kintone Customer Success
Kintone Review
Pros:
Kintone's the best software I've seen in replacing excel spreadsheet forms and entering information when there's multiple data for 1 main item.
Cons:
It's difficult to set up notifications and color coding
Cybozu Response
2 years ago
Hi Mikiko We appreciate your feedback. Please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you need help setting up notifications or for any other questions you may have. Warm regards, Kintone Team
Easy to use no code database platform for a nonprofit. We use it to track services and share data.
Comments:
Easy to set up and share information. Being abe to attach files to records is great. Best are the analytics - other online databases we used did not crealize charts or pivot tables. Exportability.
We are able to share data and staff can use the easy tools to create their own reports.
Pros:
Analysis capacity. I can create pivot tables and sumary reports easily. Allows our staff to look at data without relying on Evaluation or tech department support
Cons:
Nothing really. Only things I would like would be ability to run video files and preview all file attachments in the site, not just download to view.
Cybozu Response
7 years ago
Thank you for your feedback! I would like to mention the Box Plug-in we have available. This plug-in allows you to preview documents and watch videos within your app without having to download the file. All you need is Kintone, a Box account, and the plug-in information provided below. Don't hesitate to contact [email protected] if you have any questions! Box Plug-in: https://developer.kintone.io/hc/en-us/articles/212495198-Box
LOve it
Comments: Really good
Pros:
Love to used and the ability to customize existing apps
Cons:
relationship between apps when you change this over and app it doesn't change it automatically we have to upadate :S
Cybozu Response
5 years ago
Hello Silvia, Thank you for your great review! Happy to hear that you love our easy to use, customizable product. If you're currently using Lookup field, I might recommend using Related Records. Related Records will be updated automatically when the changes are made on the source app. Another way you can update your records in an app is to import from an Excel or CSV file. I've included a link below on how to update records in bulk. Help Center: https://bit.ly/3d4yCLD Please don't hesitate to reach out if you ever have any questions. We're happy to help! Best, Marie Kintone Customer Success
Alternatives Considered:
Kintone is the BEST System We Have Ever Used
Pros:
Customization options are second to none. It fit exactly what we wanted to achieve.
Cons:
Overall we are very happy, and at this time have not found anything to improve on.
Cybozu Response
2 years ago
Hi Scott, Thanks for the such positive feedback. We are glad Kintone's customizability is helping your business. Meanwhile, please feel free to reach out to us here https://www.kintone.com/en-us/support/ if you have any questions or concerns Warm regards, Kintone Team