--- description: Discover the benefits and disadvantages of ALVAO Service Desk. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ALVAO Service Desk Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [IT Management Software](/directory/10001/it-management/software) > [ALVAO Service Desk](/software/143589/alvao-service-desk) # ALVAO Service Desk Canonical: https://www.capterra.co.uk/software/143589/alvao-service-desk Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/143589/alvao-service-desk?page=2) > ALVAO Service Desk is an all-in-one ITSM solution designed to enhance service delivery with seamless Microsoft Copilot 365 integration > > Verdict: Rated **4.6/5** by 29 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses ALVAO Service Desk? We help SMBs create top-tier service management for IT and beyond. Our solution offers customization and AI-powered features to boost efficiency, even with a small team, across various industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.6/5** | 29 Reviews | | Ease of Use | 4.6/5 | Based on overall reviews | | Customer Support | 4.6/5 | Based on overall reviews | | Value for Money | 4.4/5 | Based on overall reviews | | Features | 4.4/5 | Based on overall reviews | | Recommendation percentage | 90% | (9/10 Likelihood to recommend) | ## About the vendor - **Company**: ALVAO - **Founded**: 1999 ## Commercial Context - **Starting Price**: US$36.00 - **Pricing model**: Per User (Free Trial) - **Pricing Details**: Starting price is for 40 users. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Windows (On-Premise), Android (Mobile), iPhone (Mobile) - **Supported Languages**: Czech, English, German, Polish, Slovak - **Available Countries**: Afghanistan, Albania, Algeria, American Samoa, Andorra, Angola, Anguilla, Antigua & Barbuda, Argentina, Armenia, Aruba, Australia, Austria, Azerbaijan, Bahamas, Bahrain, Bangladesh, Barbados, Belarus, Belgium and 208 more ## Features - Access Controls/Permissions - Activity Dashboard - Alerts/Escalation - Alerts/Notifications - Analytics - Asset Tracking - Assignment Management - Audit Trail - Automated Routing - CMDB - Capacity Management - Change Management - Collaboration Tools - Communications Management - Compliance Management - Configuration Management - Contract/License Management - Corrective and Preventive Actions (CAPA) - Customer Support - Dashboard - IT Asset Management - IT Asset Tracking - IT Reporting - Incident Management - Incident Reporting - Inventory Management - Investigation Management - Issue Auditing - Knowledge Base Management - Knowledge Management - Maintenance Scheduling - Multi-Channel Communication - Prioritisation - Problem Management - Real-Time Monitoring - Real-Time Notifications - Release Management - Remote Access/Control - Reporting & Statistics - Self Service Portal - Service Catalogue - Service Level Agreement (SLA) Management - Status Tracking - Support Ticket Management - Surveys & Feedback - Task Management - Third-Party Integrations - Ticket Management - Workflow Management ## Integrations (28 total) - ALVAO Asset Management - Azure DevOps - Azure DevOps Server - Copilot - Easy8 - Grafana - Helios - JIRA Service Management - Jamf Now - Jira - Lansweeper - Microsoft 365 - Microsoft Azure - Microsoft Entra Verified ID - Microsoft Excel ... and 13 more integrations ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - 24/7 (Live rep) - Chat ## Category - [IT Management Software](https://www.capterra.co.uk/directory/10001/it-management/software) ## Related Categories - [ITSM Tools](https://www.capterra.co.uk/directory/30676/itsm/software) - [IT Ticketing Systems Software](https://www.capterra.co.uk/directory/32623/it-ticketing-systems-software/software) - [Help Desk Software](https://www.capterra.co.uk/directory/30008/help-desk/software) - [Issue Tracking Software](https://www.capterra.co.uk/directory/30675/issue-tracking/software) - [IT Service Software](https://www.capterra.co.uk/directory/30672/it-service/software) ## Alternatives 1. 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[Desk Manager](https://www.capterra.co.uk/software/173025/help-desk-software) — 4.8/5 (106 reviews) ## Reviews ### "ALVAO Service Desk review after 3 years of use" — 5.0/5 > **Martin** | *10 April 2025* | Oil & Energy | Recommendation rating: 10.0/10 > > **Pros**: - Standardization of IT processes. - Search and record across all tickets (also suitable for analysis of resolved tickets. - Transparency and overview > > **Cons**: Connection with on-premise exchange sometimes drops for a while. > > Would recommend ALVAO other organizations. ----- ### "Pros and cons of Alvao" — 4.0/5 > **Radek** | *10 April 2025* | Automotive | Recommendation rating: 7.0/10 > > **Pros**: Availability of product - easy and qucik onboarding on Microsoft system > > **Cons**: For now it looks ok with update time cycle but it was pitty with low frequency of updates > > Right now we are into Alvao For Half an year in production. It looks smooth and easy to learn to use. Needs some enhancment ----- ### "Alvao service desk review" — 5.0/5 > **Adam** | *10 April 2025* | Accounting | Recommendation rating: 10.0/10 > > **Pros**: Its really easy for newcomers to use. Everything is well organized. > > **Cons**: There is nothing which i dont like related to servicedesk. > > Its simple to use. Im really glad i can use this product for my work. ----- ### "Great product and the support team" — 5.0/5 > **Lukáš** | *10 April 2025* | Government Administration | Recommendation rating: 9.0/10 > > **Pros**: Many of our processes were too manual and relied on paper and emails. ALVAO helped us automate most of these processes, saving us a lot of time and work. What I really like is the ease of customizing forms and workflows so we can figure out any scenario and capture the information we need to resolve tickets. Also the support team is extremly helpfull and friendly. > > **Cons**: We are in a highly regulated industry, so we can't use the system to its full extent. > > Reduce manual processes and tasks and automate key processes that take too much of my team's time. ----- ### "Great Ticket System" — 5.0/5 > **Ondřej** | *3 December 2025* | Hospital & Health Care | Recommendation rating: 10.0/10 > > **Pros**: Alvao help us with: - everyday ticket management - The intuitive interface helps users to adapt system very quickly - workflow automatization > > **Cons**: Sometimes it is a little bit slow, but overall it has fast response most of the time. Wider setting options in the area of color scheme. > > Before Alvao, there was a system that was not clear and difficult to work with. Now with Alvao, work is clearer, faster, and easier for users. ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/143589/alvao-service-desk?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/143589/alvao-service-desk) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | nl | | | nl-BE | | ----- ## Structured Data