Who Uses MSP360 Backup?

Managed Service Providers, IT Service Providers, VARs, System Integrators

What Is MSP360 Backup?

#1 Backup Solution for Managed Service Providers. MSPs build the most profitable and easy-to-manage, backup and recovery business in just 15 minutes. With monthly billing, no contract, and under your brand, you can leverage cost-effective, elastic public cloud storage, like AWS, Wasabi, and Backblaze B2 to deliver best-in-class data protection to your customers.

MSP360 Backup Details

MSP360

http://www.cloudberrylab.com/

Founded 2011

Main Screen
Storage Providers
Backup Plans Tab
Backup Storage Tab
History Tab
MSP360 Backup video
Play
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Backup Plans Tab-thumb
Backup Storage Tab-thumb
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MSP360 Backup pricing overview

See pricing plans

MSP360 Backup has a free version and offers a free trial.


Starting Price

Not provided by vendor See pricing details

Pricing Details

MSP360 pricing starts at $27 per month. Contact MSP for more information.

Free Version

Yes

Free Trial

MSP360 Backup deployment and support

Support

  • Email/Help Desk
  • FAQs/Forum
  • Knowledge Base
  • Phone Support
  • Chat

Deployment

  • Cloud, SaaS, Web-based
  • Mac (Desktop)
  • Windows (Desktop)
  • Linux (Desktop)
  • iPhone (Mobile)

Training

  • Webinars
  • Documentation
  • Videos

MSP360 Backup Features

  • API
  • Access Controls/Permissions
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Archiving & Retention
  • Audit Management
  • Audit Trail
  • Automatic Backup
  • Compliance Management
  • Content Library
  • Content Management
  • Customisable Branding
  • Customisable Reports
  • Data Capture and Transfer
  • Data Import/Export
  • Data Migration
  • Data Recovery
  • Data Storage Management
  • Disaster Recovery
  • Document Management
  • Document Storage
  • Document Templates
  • File Management
  • Filtering
  • Full Text Search
  • HIPAA Compliant
  • Indexing
  • Match & Merge
  • Metadata Management
  • Monitoring
  • Multimedia Archiving
  • Multiple Data Sources
  • Multiple Format Support
  • Records Management
  • Reporting & Statistics
  • Reporting/Analytics
  • Retention Management
  • Role-Based Permissions
  • Rules-Based Workflow
  • SSL Security
  • Secure Data Storage
  • Single Sign On
  • Storage Management
  • Tagging
  • Third Party Integrations
  • Version Control
  • Web Archiving
  • Workflow Management
  • eDiscovery

View full list of Archiving Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts / Escalation
  • Alerts/Notifications
  • Archiving & Retention
  • Audit Management
  • Automated Scheduling
  • Automatic Backup
  • Backup Log
  • Backup Scheduling
  • Backup and Recovery
  • Cloud Backup
  • Compliance Management
  • Compression
  • Continuous Backup
  • Data Migration
  • Data Recovery
  • Data Replication
  • Data Storage Management
  • Data Synchronisation
  • Data Visualisation
  • Disaster Recovery
  • Document Storage
  • Duplicate Detection
  • Email Alerts
  • Encryption
  • File Management
  • HIPAA Compliant
  • Incremental Backup
  • Local Server Options
  • Monitoring
  • Policy Management
  • Remote Access/Control
  • Remote Monitoring & Management
  • Remote Server Options
  • Reporting & Statistics
  • Resource Management
  • Role-Based Permissions
  • SSL Security
  • Scheduled / Automated Reports
  • Secure Data Storage
  • Self Service Portal
  • Status Tracking
  • Task Scheduling
  • Third Party Integrations
  • Two-Factor Authentication
  • Version Control
  • Web Access / Restoration

View full list of Backup Software

  • API
  • Active Directory Integration
  • Activity Dashboard
  • Activity Tracking
  • Anti Virus
  • Audit Management
  • Audit Trail
  • Automatic Backup
  • Backup and Recovery
  • Billing & Invoicing
  • CRM
  • Compliance Management
  • Configuration Management
  • Contract/License Management
  • Customisable Branding
  • Customisable Reports
  • Dashboard
  • Data Import/Export
  • Data Visualisation
  • Event Logs
  • Help Desk Management
  • IT Asset Tracking
  • Incident Management
  • Inventory Management
  • Issue Management
  • Live Chat
  • Maintenance Scheduling
  • Monitoring
  • Patch Management
  • Performance Metrics
  • Policy Management
  • Project Management
  • Real Time Analytics
  • Real Time Data
  • Real Time Monitoring
  • Real Time Reporting
  • Real-time Updates
  • Remote Access/Control
  • Remote Monitoring & Management
  • Reporting & Statistics
  • SSL Security
  • Scheduling
  • Self Service Portal
  • Server Monitoring
  • Service Level Agreement (SLA) Management
  • Summary Reports
  • Support Ticket Management
  • Task Management
  • Third Party Integrations
  • Workflow Management

View full list of MSP Software

  • API
  • Access Controls/Permissions
  • Activity Dashboard
  • Alerts / Escalation
  • Archiving & Retention
  • Automated Scheduling
  • Automatic Backup
  • Backup Log
  • Backup Scheduling
  • Backup and Recovery
  • Bare-Metal Restore
  • Compression
  • Continuous Backup
  • Data Capture and Transfer
  • Data Migration
  • Data Recovery
  • Data Replication
  • Data Storage Management
  • Data Synchronisation
  • Data Visualisation
  • Deduplication
  • Differential Backup
  • Disaster Recovery
  • Drag & Drop
  • Duplicate Detection
  • Encryption
  • File Management
  • File Transfer
  • Incremental Backup
  • Monitoring
  • Multi-OS
  • Multiple Format Support
  • Policy Management
  • Real Time Analytics
  • Real Time Monitoring
  • Real Time Reporting
  • Remote Monitoring & Management
  • Reporting & Statistics
  • Resource Management
  • SSL Security
  • Scheduling
  • Search/Filter
  • Secure Data Storage
  • Server Monitoring
  • Task Scheduling
  • Third Party Integrations
  • Two-Factor Authentication
  • VM Backup
  • Version Control
  • Workflow Management

View full list of Server Backup Software

MSP360 Backup Alternatives

More MSP360 Backup alternatives

MSP360 Backup Reviews for UK Users

Read all reviews

Overall rating

4.6/5

Average score

Ease of Use 4.4
Customer Service 4.5
Features 4.6
Value for Money 4.5

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Daniel C.
Managing Partner
Information Technology & Services, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    4 /5
  • Customer Support
    4 /5
  • Value for Money
    4 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 14/08/2019

"Ultimate MSP Backup Tool"

Comments: The biggest thing we noticed the ability to white label the product so out clients don't know where we can the software from, it makes it look like it is a in house solution.

Pros: Most compatible and more customization than any other backup software, works with all storage providers on all OS with unlimited customization.

Cons: They got rid of their in house ransomware protection and now you have to install another piece of software on your servers to protection them from that.

  • Reviewer Source 
  • Reviewed on 14/08/2019
Sam F.
IT Consultant
Information Technology & Services, Self Employed
Used the Software for: 2+ years
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    5 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 09/02/2021

"Set It and Forget It Backup"

Comments: I use MSP360 backup on all of the PCs in the house and to backup one of my elderly relative's PC. I'm also about to set it up for my Father for his backups. I backup to Wasabi storage (highly recommended) for cheap, fast, reliable backups for my entire household!

Pros: Basically once it's setup all I have to do is keep an eye on the email alerts for possible issues and it just works!

Cons: It does occasionally suffer from a few small bugs, but that's the beauty with MSP360; the support is awesome!

  • Reviewer Source 
  • Reviewed on 09/02/2021
Jim S.
Owner
Computer Hardware, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    3 /5
  • Ease of Use
    4 /5
  • Features & Functionality
    3 /5
  • Customer Support
    1 /5
  • Value for Money
    1 /5
  • Likelihood to Recommend
    0/10
  • Reviewer Source 
  • Reviewed on 22/03/2019

"Support is crappy"

Comments: I use to like the ticket support of Cloudberry Labs. I have been a paid maintenance customer since 2013. In the maintenance plan they offer upgrades and support.
Even though they enjoy my annual maintenance fees on 9 licenses they refuse to honor the upgrade clause in the agreement.
I use to recommend the software and praise the support but in the past year it has went downhill fast. They don’t even read the issue in the support ticket and respond otherwise. I don’t not recommend them any more now based upon my real life experience now.

Pros: Ease of use
Ease of install
Runs in background

Cons: Crappy support
Annual fee required to keep upgraded
Refuse to honor their maintenance agreements

  • Reviewer Source 
  • Reviewed on 22/03/2019
Ben M.
COO
Nonprofit Organization Management, 2-10 Employees
Used the Software for: 1-5 months
  • Overall Rating
    5 /5
  • Ease of Use
    5 /5
  • Features & Functionality
    4 /5
  • Customer Support
    Unrated
  • Value for Money
    Unrated
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 06/10/2019

"Easy access to a wider range of backup solutions"

Pros: Cloudberry gives us easy and uncomplicated access to cloud backup solutions usually only accessable through expensive contracts with IT management firms. By using Cloudberry in tandem with backblaze b2, we've reduced our offsite backup costs to 1/10th of the price.

Cons: The setup process is a bit clunky for people without experience but their team are more than happy to help if you get stuck!

  • Reviewer Source 
  • Reviewed on 06/10/2019
Daniel H.
CEO
Information Technology & Services, 2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4 /5
  • Ease of Use
    3 /5
  • Features & Functionality
    4 /5
  • Customer Support
    5 /5
  • Value for Money
    5 /5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 13/11/2019

"Great for backing up locally and to cloud"

Pros: Main reason we are using this software is ability to restore to cloud. In case of some sort of emergency when our physical location is not available, we can restore all of our VMs to Azure. We also back up locally to a NAS

Cons: It can be confusing setting up. I had to contact support many times to make sure I was doing it correctly and even now I'm not sure if i'm doing it all correctly but I know our backups can be restored. I have had some errors pop up on restore that made me change some settings. Had I not tested it and needed to restore, we would've been screwed

  • Reviewer Source 
  • Reviewed on 13/11/2019