Bookalet

Bookalet

by Bookalet

Who Uses Bookalet?

Vacation and Holiday Rentals

What Is Bookalet?

An online booking management system for owners and agents to manage every aspect of renting out holiday accommodations.

Bookalet Details

Bookalet

http://www.bookalet.co.uk

Founded 2011

Bookalet Pricing Overview

Bookalet does not have a free version but does offer a free trial.

Free Version

No

Free Trial

Yes

Deployment

Cloud, SaaS, Web

Training

Live Online

Documentation

Support

Business Hours

Online

Bookalet Features

Hospitality Property Management Software
Built-in Accounting
CRM
Catering
Employee Management
Extended Stay
For Vacation Rentals
GDS/OTA Integration
Loyalty Program
Maintenance Management
Marketing Automation
Multi-Property
Online Booking
Point of Sale (POS)
Single Property
Activities Booking
Booking Notes
CRM
Customer Support
Group Reservations
Promotions Management
Rate Management
Room Booking Management
Third Party Booking
Commission Management
Contact Management
Guest Communications
Guest Experience Management
Housekeeping Management
Lead Management
Owner Statements
Payment Processing
Reservations Management
Vendor Management
Work Order Management

Bookalet Reviews for UK Users

Showing 5 of 15 reviews

Overall
4.7/5
Ease of Use
4.6/5
Customer Service
5/5
Features
4.5/5
Value for Money
4.5/5
Helen R.
Holiday Accommodation Director
Hospitality, Self Employed
Used the Software for: 1-5 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 04/02/2019

"First and only online booking system"

Comments: I think the system offers magic - so far I have took bookings early sunday morning and late saturday night, and when out with my family that I would have otherwise missed. The feedback from the guests is 100% positive and we are still able to take phone bookings for those unwilling to embrace online.
Great customer service!

Pros: This booking system is amazing... we have been running self catering accommodation for a number of years dealing with specialist guests and I have been wanting to introduce an online system for a number of years. The partner who managed the admin retired at Xmas and I was able to introduce Bookalet - it was easy to intergrate into the web site - a simple line of code - I was able to list multiple properties and with my chosen payment system, I have been thrilled to take online bookings, and the automate system saves a huge amount of paperwork, and worry about over booking. If I have had a query, I have send off an email and the customer service has been great with an instant reply almost.

Cons: The only con - is that I be able to specialise a little more information in the automatic process initially but I have come to realise that each guests needs are specific different and that a box would not necessarily work anyway! What I like least... is the fact my retired partner would not imbrace the concept!

  • Reviewer Source 
  • Reviewed on 04/02/2019
Heather D.
Office Manager
Leisure, Travel & Tourism, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 21/10/2016

"Bookalet service is 5 star +"

Comments: We hunted around for a company that we could use as a booking system for 17 narrow-boats. Using different start dates, a variety of payment options and flexible enough to cope with change of start day and multiple payments but the system had to be uncomplicated as one of the users was not very good with IT so it had to be easy to use. Ross came up to our base and spent time showing us the Bookalet system after meeting with 5 companies, we chose Bookalet now after 2 years of using their service. We can say their service has always been impeccable, they reply to emails swiftly or answer the phone when I have phoned and taken on board any suggestions that I have made when they next do an upgrade. They keep in touch regularly with emails and updates. We have been so impressed with their service when looking for a company to build a new company website we knew we could trust Ross and his team.

Pros: It is so easy to use, no only does it send an email to the office when there is a booking enquiry but also a text to my phone. So customers can have an immediate reply and confirmation of their holiday wherever I am in the world. Been a cloud system means if there is ever a problem with the computer I can login on another one and have contact customers even at home. The price of the system is very reasonable and the saving on postage alone goes a long way to cover the cost.

Cons: We've not found one yet after 2 years of service

  • Reviewer Source 
  • Reviewed on 21/10/2016
Alan S.
Designer
2-10 Employees
Used the Software for: 6-12 months
  • Overall Rating
    2/5
  • Ease of Use
    1/5
  • Features & Functionality
    2/5
  • Customer Support
    5/5
  • Value for Money
    2/5
  • Likelihood to Recommend
    3/10
  • Reviewer Source 
  • Reviewed on 17/09/2016

"Great if you work the Bookalet way!"

Comments: As someone who rents my holiday cottage through an agency as well as having a specific website for direct bookings, I found Bookalet unable to smoothly combine the two. The software wasn't easy to get to grips with and I felt that it had been bought out before enough beta testing had happened. When using the software it felt like "it was Bookalet's way or nothing". In the end I gave up (six months in and with a year's subscription paid) and turned to a free embedded Google Spreadsheet and sending emails via Outlook...

Pros: Simple webpage integration.
Good support from Bookalet.

Cons: Too rigid in the way it works.
Inflexible if you try to combine it with other booking methods/agencies you may be using.
Not intuitive.
Unless you paid for the FULL version of the software, emails were in plain text and didn't include logos etc. Everyone wants to present a professional face with their business and I felt this restriction was petty and manipulative.

Vendor Response

by Bookalet on 18/10/2016

Hi Alan,

Thanks for your comments and general feedback. I was a little surprised you felt the system difficult to get to grips with as the overwhelming feedback we get is that it's very simple and intuitive to use.

The bookalet service is based on our combined experiences of running a holiday lettings portal, our own holiday rentals and the bookalet system for the last 5 years.

We take all feedback seriously as we see this as the best way of moving the product forward. We also provide a 30 day free trial so potential customers can fully evaluate the product prior to subscribing.

We do appreciate the recognition that our customer service is good but would have preferred you to have made some of these points to us in more detail at the time.

We can only strive to improve our offering so thanks again for the feedback.

  • Reviewer Source 
  • Reviewed on 17/09/2016
Diane R.
Director
Leisure, Travel & Tourism, 2-10 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 05/09/2018

"Couldn't manage my business without Bookalet. "

Comments: Couldn't manage my business without Bookalet. Started using the system in 2014 as was growing the number of holiday homes and needed a professional management tool that worked for guests, clients and myself - this has been the answer.
When I've had queries and contacted Bookalet, the response has been helpful, quick, efficient and very professional.

Pros: Easy to integrate with my website, easy to use, can access anywhere.

Cons: None I can think of, Bookalet has been very responsive.

  • Reviewer Source 
  • Reviewed on 05/09/2018
Tanya C.
Marketing Manager
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    9/10
  • Reviewer Source 
  • Reviewed on 16/01/2017

"Great platform for landlords"

Comments: I absolutely love this product. It is easy to use and navigate and gives you as much or as little automation as you need or want. I am a very much part time landlord of a holiday rental property and I would be lost without this product. Their customer service is professional, efficient and prompt and no question is too silly for her. The only improvement they could make would be to develop an app. I would highly recommend Bookalet.

Pros: Easy to navigate
Lots of automated features
Everything clearly listed

Cons: Lack of app

  • Reviewer Source 
  • Reviewed on 16/01/2017