CAKE POS

Review of CAKE

Comments: I enjoy that there is 24/7 customer support with any issues. (love the new text feature)

Pros:

I like that I can access it anywhere remotely to make changes, add menu items, and view sales.

Cons:

I don't like the new update. I feel the original version is easier to use.

Overall a Good Product with Excellent Customer Support

Pros:

The customer support staff has always been great. I have been a CAKE user for 6 or 7 years now. I spent 3 Hours on the phone yesterday with [sensitive content hidden] , who informed me at the end of the call that he was supposed to get off work at 4pm. I called at 3:55pm and he gave me his best efforts, a great attitude, and he genuinely wanted to help me troubleshoot the issues we were experiencing. The only reason I am writing this review is to give [sensitive content hidden] a shout out!

Cons:

There are a few fundamental aspects that most restaurants do, such as happy hour, and CAKE is not designed well for special pricing without creating duplicate items with the discounted prices, and a "happy hour" menu separate from the standard POS menu. It works, but it would be better if an item could have multiple prices based on certain times of day.

Owner and Manager

Comments: The over all is easy to navigate. just a couple glitches. but once they explained it made since. The initial set up on the phone with [sensitive content hidden] was a 5 and half hours. it was long because there was alot to do. But [sensitive content hidden] a breeze to work with. you didn't even know you were on the phone that long. He made learning fun. I felt confident after we were finished setting everything up. [sensitive content hidden] needs to be training the tech support to have patients for people and his knowledge. He is the only one i want work with when i call for help. [sensitive content hidden] is so helpful and personable. he understands what i am trying to say when i dont know the proper term. He was a great person to have when you are initially signing up to purchase cake. Very knowledgeable as to why we would benefit from different products. I truly from the bottom of my heart want to thank them for all they did/do for us.

Pros:

The onboarding process with [sensitive content hidden] and [sensitive content hidden] was easy.

Cons:

There is no Happy hour button that will automatically turn on and off.

Works, but could be so much better

Pros:

It is fairly easy to use and gives you a lot of good information in the reporting.

Cons:

There is no ability to create a custom report. We cannot get access to the raw data to integrate with other software. There is not a good integration with 7Shifts or Gusto. There needs to be more integrations. The cash management and cash drawers should have more options to work better with our workflow. There is no way to access all of the POS features remotely and the POS cannot be used offsite on another network. The Guest Manager only has 1-way data transfer and is not integrated well enough to make it useful. There is no way to handle customer deposits and do some basic AR features. The support is usually pretty awesome though. I have suggested a ton of features and I have not seen any major changes since we started using it in 2015. Also, the credit card fees are very high. We are charged an extra $25/month for next day deposits when all of the others include that and don't have such an early cutoff time.

Customer Service is Next Level Awsome!

Comments: Really, after dealing with POS systems for 36 years, CAKE is by far the best that I have ever experienced. They work hard to understand my problems. I talked to rep ([sensitive content hidden]) the other day because we had a online ordering glitch that he needed to refer to the next level. The problem got solved quickly by the next team. [sensitive content hidden] called me this morning to check and make sure that the problem was taken care of! Outstanding!!

Pros:

I recently started using CAKE - 1) Setting up the system is ridiculously easy. I'm 61 years old and was able to set up our store with little instruction. 2) When I did need help, the customer service was always outstanding. I have been in business for 36 years and I can honestly say that CAKE customer service is the best I have ever experienced!

Cons:

There are a few things I wish it had - like notifications that the customer has arrived for curbside pickup.