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What is Perfect Gym?

An all-in-one club management platform built to help you run your club with ease. Take easy online payments and registrations, configure access controls for members, automate correspondence with our automation center, and analyze the data easily with our customizable dashboards and reports. Complete with a simple to use POS software, user-friendly mobile app, commission software for staff, and a CRM to help your sales team convert leads to new members.

Who Uses Perfect Gym?

Perfect Gym services everyone from small studios to huge fitness chains in over 39 countries all over the world.

Perfect Gym Software - Club Dashboard
Perfect Gym Software - Client Portal PT Booking
Perfect Gym Software - CRM
Perfect Gym Software - Automation Center
Perfect Gym Software - Point of Sale

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Reviews of Perfect Gym

Average score

Overall
4.1
Ease of Use
4.0
Customer Service
3.6
Features
4.2
Value for Money
3.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
48%
4
31%
3
14%
1
7%
José Fernando
José Fernando
Fitness & Life Coach. in Mexico
Verified LinkedIn User
Used the Software for: 6-12 months
Reviewer Source

So exciting to find a kind of app as Perfect Gym!

5.0 6 years ago

Comments: You can take the control!!!!!!!!!!

Pros:

It´s perfect if you manage a big fitness center: you can take control of everything. Just remembering to your customers the time of their class or follow their bills and payments. That´s is a extra, definitely. I´m really impress about this app because has been thought in the dynamic of the gym, I mean, in administrative term, and also in the actions that involves customers. The design is awesome! The general presentation, colors, statistics.

Cons:

Probably I suggest to check the price for small fitness centers or fitness studios which are growing.

Perfect Gym Solutions Response

6 years ago

Hi Jose, we're thrilled you enjoy the platform so much. We're happy to know that our software helps you take control of all aspects of your club!

Harm
Manager in Netherlands
Sports, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Fantastic feature set, more than moderate knowledge is advised for backoffice

4.0 4 years ago

Comments: With perfectGym we have made a very good start in the automation of our workflow.
We use this software for almost every aspect in our gyms, from acces control to the monthly payments, the Client Portal gives the customer enough options to manage their contract and class reservations.

Pros:

The possibilities within the PerfectGym software are almost limitless. Most configuration is easy to do by yourself when you have enough knowledge of the software. The report functionality gives deep insight of you're business. For more complicated tasks during daily use and/or extra development the development team is always looking for options. Most of the idea's result in a workable solution. My goal was to automate our workflows, and with this software we will get this done!

Cons:

All the options and possibilities are also a weak spot, especially when the user does not have enough knowledge. At that moment it can seem a bit overwhelming. In those cases PerfectGym should slow the customer down, "learn how to walk, before you start to run". So first make sure the basics work, and when this is 100% start to implement extra features. Also a little downside is the communication in some cases, sometimes it is hard to set deadlines for custom development and as a client I had to wait longer than I should. After a talk that I had with some of the staff, I'm sure that this issue will be solved.

Verified Reviewer
Verified LinkedIn User
Used the Software for: 1+ year
Reviewer Source

okay priced software for low budget fitness clubs and chains

3.0 6 years ago

Comments: You get a good running standard software as long as you stick to the main features and don't start customizing. Therefor this is a nice software.

Pros:

The software looks good and has a lot of things a fitness club needs. Especially for chains they made some cool features. I like the design of the software, because it is easy to use if you are familiar with this kind of software. The design is simple but good enough to have some nice screens and overviews and it doesn't look overloaded.

Cons:

The negative aspect of the software is, that if you need a modification, it takes time and several rounds of specification and development. Features are promised quite fast, but the solution/development mostly takes much longer. Also there are always several glitches in the software, for example if texts are to long for the fields. I would still recommend this software to smaller clubs and chains.

Perfect Gym Solutions Response

6 years ago

Thank you for your review! We are consistently working on improving our speed in terms of modification to the software. As you can imagine, the platform encompasses a lot of different modules. However, we're still adding improvements every week (sometimes small ones you may not notice). If there are any bugs you come across, please don't hesitate to tell our support team. Thank you!

Kenny
Malaysia
Used the Software for: Not provided
Reviewer Source

There's good and bad, but overall I like it

5.0 7 years ago

Comments: Like all software, I think there's good and bad. I think the PerfectGym website have summed up most of the good points:
* Software is cloud-based so I never have to worry about backing up my data.
* Because I run multiple sites, it's easy for me to see how each of my club is performing.
* When I open new clubs, it's easier for me to scale up.
* We can do autodebit of membership fees by credit card, and that helps us keep the revenue of the business coming in running smoothly.
* The key point is that I am able to run my gyms 24 hours using the software. This saves me on operating expenses and increase value to my members.
* Update is fairly frequent.
Now, the bad points:
* PerfectGym software has grown very big, and very fast. Most mission-critical and minor tech support matters are resolved very quickly, but sometimes there are features that are not well-implemented and it takes a long time for them to solve it. And sometimes, my support ticket is closed suddenly without any update. For example, SMS notification is a feature, but after 2 months I still could not get it working.
* The software has a lot of cool features, such as the PerfectGym app. But again, to get it work well is not straightforward and tech support is not always on-hand to fix it for you.
* Corporate Invoice: The ability to charge a group of corporate customers by invoice. It's a feature they talked about but also not working to my knowledge.

Perfect Gym Solutions Response

7 years ago

Thank you Kenny for this valuable and thorough review. Our Customer Excellence Manager will contact you directly to resolve the issues you have pointed out.

Gobinath
Gobinath
Co-Founder | The Brain in Malaysia
Verified LinkedIn User
Facilities Services
Used the Software for: 2+ years
Reviewer Source

A complete club management system

5.0 6 years ago

Comments: Feasible club operations, inventory management and accounting reports.

Pros:

The fact everything can be automated, user-friendly GUI, localization according to each country, great after sales support team.

Cons:

Technical Support can be improved according to local KPI and Severity of an issue.

Perfect Gym Solutions Response

6 years ago

Thank you for your review! We will pass your feedback on to our support team.