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What is Bullhorn ATS & CRM?

Bullhorn is the global leader in software for the staffing and recruiting industry. More than 10,000 staffing companies rely on Bullhorn's platform to increase sales, unify previously siloed teams and tasks, and differentiate themselves against their competition. Headquartered in Boston, with offices around the world, Bullhorn is founder-led and employs more than 1,000 people globally. To learn more, visit www.bullhorn.com or follow @Bullhorn on Twitter.

Who Uses Bullhorn ATS & CRM?

Bullhorn works best for recruiting agencies with 11+ users and is perfect for companies looking to scale without limitation, increase productivity, and make more placements.

Bullhorn ATS & CRM Software - 1
Bullhorn ATS & CRM Software - 2
Bullhorn ATS & CRM Software - Bullhorn Email Integration
Bullhorn ATS & CRM Software - Mobile Recruiting

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Reviews of Bullhorn ATS & CRM

Average score

Overall
4.1
Ease of Use
4.1
Customer Service
4.0
Features
4.0
Value for Money
3.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
India
India
Benefits Customer Service Representative in US
Verified LinkedIn User
Insurance, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Makes timecard submission fast and easy!

5.0 11 months ago

Pros:

Makes it easy to enter and submit work hours and the format is easy to follow. Also their customer support team is awesome!

Cons:

Sometimes logging into your account can be difficult.

James
Recruitment Consultant in UK
Executive Office, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Good for basic useage

4.0 6 months ago

Comments: Overall it is a good CRM and probably the smoothest one that we have used

Pros:

The ease of parsing CV's and resumes saves a lot of time

Cons:

Doesn't integrate as well as we would like with some other software to make mass data integration possible

Bob
Network Engineer in US
Information Technology & Services, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Expensive product with not enough functionality

3.0 last year

Pros:

Great product for staffing purposes and the job recruitment process makes it super simple to very complex. The learning curve can be steep but after mastering the program you can tailor your experience to however vague or detailed that you need.

Cons:

Overall a great product however for the price it's hard to justify unless you are doing big business.

Kiersten
Recruiter in US
Staffing & Recruiting, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Bullhorn Review

5.0 5 months ago

Pros:

I love that it's easy to sort through and use

Cons:

I dislike that it can be a bit slow to run

Brenda
sales in US
Staffing & Recruiting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

BH was user friendly but spendy

4.0 11 months ago

Pros:

Appreciated the fact that the ATS and CRM was integrated and you're able to track candidates across clients, etc.

Cons:

Clunky email campaign set up, opted for other channels.

Giuliano
Customer Care Rep in US
Telecommunications, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

A Great HR Solution For Business

5.0 10 months ago

Pros:

The tool handles recruitment and most our HR needs effectively. Well equipped and effortless to use.

Cons:

No issues as the product is helpful and never a problem.

Lindsey Raye
Lindsey Raye
Recruiting Manager in US
Verified LinkedIn User
Hospital & Health Care, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Used Bullhorn Reach since 2009

4.0 12 months ago

Pros:

How many different items we could post in different locations

Cons:

At the time the CRM and automation wasn’t there yet so I never got to experience that

Andres Felipe
Re search in Colombia
Civil Engineering, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Bullhorn ATS & CRM review

4.0 10 months ago

Comments: Overall I will give Bullhorn ATS & CRM 4 out of 5 stars

Pros:

I like that improved the candidate experience, has a user-friendly interface, and a key metric reporting

Cons:

Sometimes the customer service is not that great or makes you wait for their response

Bo
Bo
Customer Service Ambassador in UK
Verified LinkedIn User
Banking, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Good for big companies

4.0 last year

Comments: Works really good with large teams, used globally for tracking the team's onboarding process, exceeded expectations.

Pros:

Both applicant tracking and sales CRM is offered by Bullhorn, using it is easy, dragging and dropping is nice to have. Getting integrated with other software never occurred a problem. The customer service was helpful and responsive.

Cons:

Not very customization friendly, some forms that need mandatory fields should be able to managed by users.

Alex
Alex
Senior Operations Assistant in UK
Verified LinkedIn User
Staffing & Recruiting, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Customer support is amazing

4.0 2 years ago

Pros:

It's generally super user-friendly. the ability to have multiple tabs open within the CRM. Being able to flag actions/comments to other team members. it allows the team to keep track of applicants and where they are in the process. Great and consistent customer support.

Cons:

The searches are inaccurate - narrowing down candidates takes much more time than it should. No simple way to view all CV sends interviews and other bits of pipeline all on one page. The Dashboards aren't great.

Angelina
Angelina
Technical Recruiter in Canada
Verified LinkedIn User
Computer Software, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

Highly effective for managing recruitment processes

3.0 2 years ago

Comments: While there may be some glitches to using Bullhorn ATS & CRM, the overall experience is positive. Its ability to post jobs on multiple sites all at once is impressive and works well. If the software performance of the ATS can be improved, it will be a tough ATS to beat in the market.

Pros:

I like the certain amount of automation this ATS has. Bullhorn sends follow-up messages, schedules and posts jobs on its own, if promoted to do so. Bullhorn is more comprehensive than other applicant tracking systems as it can also integrate with other HR tools and background checks.

Cons:

Customer support can be improved as it is difficult to get training programs and sessions on new features. There are several software bugs that come up when moving candidates through the various stages of recruitments process which can be frustrating and slow down the recruiter in their work. There is a lack of reporting and analytics support from the ATS as well.

Arun
Teacher in United Arab Emirates
Education Management, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Feedback

5.0 last year

Comments: Overall its a good product

Pros:

Collection and analysis of candidates resumes is easy

Cons:

Skill wise ,experience wise, location wise filtering for the employer is good but integration part need to be improved

Iris
manager in US
Business Supplies & Equipment, Self Employed
Used the Software for: 6-12 months
Reviewer Source

work clock

5.0 2 years ago

Comments: I just found out with my job. My power goes out sometimes that you can call and tell them the hours worked.

Pros:

I love how my job track my hours. You can also call the job line.

Cons:

I have no problems.I been using this for like six months all my co workers use this daily.

Aishwarya
Recruitment Professional in India
Staffing & Recruiting, 201–500 Employees
Used the Software for: 6-12 months
Reviewer Source

Best review of Bullhorn ATS & CRM

5.0 2 years ago

Comments: The overall experience with Bullhorn ATS & CRM is very good. It is cost friendly, effective to use and efficient.

Pros:

Bullhorn ATS & CRM is the most useful and efficient and effective software to use. You can easily be trained to use this software.

Cons:

As for now, there is no such cons of this software yet. It is very effective and useful. Also, it is cost friendly as well.

Urvasi
Sr. Recruiter in India
Staffing & Recruiting, 1,001–5,000 Employees
Used the Software for: 2+ years
Reviewer Source

Happy User of Bullhorn

5.0 2 years ago

Pros:

easy way to tract all the applicants records and maintain our data.

Cons:

when we do mail merge on 999 it goes to span or junk not into the inbox.

Kumaresan
Trainee Recruiter in India
Staffing & Recruiting, 501–1,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Best Tool

5.0 2 years ago

Comments: Overall experience is too good slightly tough to find IT Candidates. Very easy to use. User friendly. Searching candidates with location Job posting responses are too good..

Pros:

Bullhorn is very easy to use. User friendly software.the main advantage of bullhorn is to finding non IT candidates easily.

Cons:

Best Tool ever simple search easy understand very much helpful for non IT recuirements best matching candidates with valid contact information.

Syed
Recruiter in India
Staffing & Recruiting, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

Happy User

4.0 2 years ago

Comments: Bullhorn is easy to use and a good software for tracking and manage the database.

Pros:

The tracking feature is good in bullhorn

Cons:

The logo of bullhorn could be better than now.

Mathumitha
Technical Sourcer in India
Information Technology & Services, 1,001–5,000 Employees
Used the Software for: 1-5 months
Reviewer Source

Bullhorn ATS & CRM

5.0 2 years ago

Comments: very excellent.

Pros:

Its help to reach the candidate easily with their contact details.

Cons:

needed more credits views the new profiles.

Chuck
Practice Lead
, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source
Source: SoftwareAdvice

Bullhorn review

3.0 8 years ago

Comments: I'm a former MaxHire advocate, user, trainer, etc. Love the platform. So this is kind of like a Chevy fanatic reviewing a Ford :-)

Pros:

Very clean interface. No over-crowding. Mostly intuitive to use. Love that it's not an installed client on a machine and is cloud based. I like how you can immediately edit some field values on records while viewing them in list format. Love the reporting features and functionality. Hands down 1 of the best here that I've seen.

Cons:

uploading data by .csv...if some data on the spreadsheet is a dupe in BH, it will tell you that x# of the uploads were duplicate. Okay - great. But then, that x# of dupes don't get displayed in my list. So then I have saved the new uploads into a tearsheet, sort the tearsheet A-Z and then open my spreadsheet to cross reference who the missing x#s are to then go find them individually in BH and add to the tearsheet. In MaxHire - which Bullhorn OWNS - I get an option to add the dupes to the list. BRILLIANT! Activities tab in a person record - I think by default always shows (0). But once you click it, you can then see placements, interviews, appointments, tasks, etc. This makes it really challenging to quickly search for those who have any of those activities. The Bullhorn Accelerator browser extension rarely works. How many times do I have to continue logging in to use it? Same for the Outlook add-in. Set up - I'm really disappointed that Bullhorn doesn't take the additional time on initial configuration to work with new clients on setting up (or at least notifying the client of these things) email integration with Outlook or Gmail. This should be a default practice by Bullhorn. I've now been at 2 companies on Bullhorn who didn't even have this setup and didn't even know the possibility existed. Bullhorn should be making these recommendations - they are called best practices - or making these things set up defaults. I know the user has to work with their domain host/email host. Tearsheets - brilliant idea - but to me, a tearsheet is my call list. I put people in a tearsheet per my planning for the next day. You open the tearsheet and you have to open each record to get to the phone number to be able to call them. This is an epic fail. Tearsheet lists don't even display the binoculars for a profile quick view. That would help. Tearsheets don't allow you to manipulate the fields being displayed on the tearsheet (to display contact info). This is a big fail. It was only after months of frustration that we opened a ticket about this to learn that we have to open the tearsheet through contact or candidate fields to then get access to what makes a tearsheet beneficial in the first place. Totally frustrating. Calendar - EPIC FAIL - Bullhorn doesn't have a calendar. I live in Bullhorn, but have to use my Google Calendar or Outlook calendar to see what my day looks like? Again - you guys OWN MaxHire. Another great feature for Bullhorn to make happen. And if I book appointments for people on my team with a client or candidate (and I won't be attending), I don't even see the event at all because I didn't invite myself to get the message to my inbox to then accept my own invitation. Come on - that's frustrating. How can I see when to follow up or get a reminder to follow up if it doesn't exist on my calendar.

Verified Reviewer
Verified LinkedIn User
Staffing & Recruiting, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source
Source: GetApp

Good but not perfect

4.0 9 years ago

Comments: We have been using Bullhorn since the start of Bullhorn. The software does what we need it to - most of the time. There are many options to partner with different companies that work seamlessly with Bullhorn. We are always looking for the latest and greatest to make our jobs easier so we always hope for more options where this is concerned so we can tie as much as possible right into our Bullhorn processes. They have made a lot of improvements and additions to Bullhorn in the past year, but not all things work the way a regular user may think. The way to pull lists now, is not the same as it used to be. For example. If you are trying to generate a list of client contacts based on recent placements, there is no real easy way to do this now (like you used to be able to do). You either have to go in each placement one by one and add the client contact to a distribution list or do a million steps which sometimes does not work. Pulling this list used to be very easy and now you can no longer do this the way you used to be able to. Some processes are not as user friendly to figure out so we always hope Bullhorn is making adjustments - getting into the mind of the users and how they might think to do things, rather than a multi step process that takes calling Bullhorn directly to figure out. We recently started using the NPS to survey our clients. We have used other products in the past to generate this same gauge for customer satisfaction, and there definitely can be more improvements to this to make it better. We would love to see a better way to add clients to the survey based on placements without having to open each placement one by one and going into the client contact to add them to the survey. Same as most issues. We want to pull client lists quite often based on the placements we make and there seems to be no quick, clear and direct way to do this. We have had some issues with seamless functions with more advanced things - i.e. In building out an on boarding/application portal WITH the Bullhorn developers, we have experienced a lot of issues when people are trying to apply to our jobs. trying to get things worked on can take a VERY long time for these more advanced fixes. If it is just a general fix in the system, the response time is usually very good.

Pros:

It does what any staffing firms needs. good selection of programs that can be integrated (but you can never have too many options!)

Cons:

down times/issues do come up could use better process for doing certain searches (noted in review)

Glane
Social Media Analyst in Philippines
Staffing & Recruiting, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

More placements plus potential clients

5.0 2 years ago

Comments: I only knew recently that you can simply drop a downloaded PDF from a LinkedIn profile of a candidate into Bullhorn and it auto-populates the fields which makes the work faster.

Pros:

I like that you can put as much information in Bullhorn about the candidate, my favourite feature would be adding notes and you can notify your manager of whatever changes you made by tagging them to internal recipients. It makes the job easier and faster.

Cons:

Sometimes, Bullhorn gets laggy, it takes time to load. And sometimes I would receive an error message after clicking the 'save' button. Had to clear the cached or reset my laptop to refresh the software.

Verified Reviewer
Verified LinkedIn User
Staffing & Recruiting, 501–1,000 Employees
Used the Software for: 1+ year
Reviewer Source

One Stop Shop

5.0 6 years ago

Comments: Overall, I can still say that Bullhorn is the best recruiting software. I would highly recommend this tool to other staffing firms.

Pros:

Bullhorn is the best ATS I have ever used. It is very user-friendly. It only took me a day to know my way around bullhorn. It allows you to edit fields while you are looking at the list. This is very helpful as you do not need to click on a specific link to have it edited. Also, I love that it is integrated with MS Exchange as email conversations are recorded and can be seen by all internal employees. In addition, it is very easy to track the progress of each requisition. Bullhorn also allows you to set up reminders which are very helpful for busy recruiters like me. I love that text messages are also recorded in the system. Lastly, they have an awesome technical support team! Way to go!

Cons:

For me, Bullhorn can still improve on tearsheets. Recruiters should be able to edit fields without them having to click a specific link/candidate. It would be very beneficial if they would add this feature as most job postings are really fast-moving. Another thing that I have noticed is with duplicate candidates. Sometimes I add a specific candidate and it shows me, 50 plus duplicate candidates. When I try to click one, it's nowhere similar to the resume that I uploaded. I hope they can do something about this.

Verified Reviewer
Verified LinkedIn User
Staffing & Recruiting, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Would be lost without it...

4.0 4 years ago

Pros:

Bullhorn has helped us streamline considerably. It tracks everything from texts to emails by user and candidate/client.

Cons:

There are so many features that are "so close" but not quite there yet. I do believe they will get there but it takes longer than anticipated for improvements to be implemented.

Verified Reviewer
Verified LinkedIn User
Staffing & Recruiting, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Bullhorn ATS is way better than the rest of the competing ATS in the Market

5.0 3 years ago

Pros:

Ease of use and friendly GUI that makes navigation a breeze

Cons:

Crappy when it comes to internal sourcing. Bullhorn sometimes displays some glitches when synced with some of the commercial job boards.

Steve
Dir of recruiting in US
Construction, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

There's better alternatives especially for the $$$

4.0 4 years ago

Comments: Not impressed - good product, mediocre customer service yet one of the most expensive choices.

Pros:

Did a decent job in all aspects but never a great job. Product-wise it was decent to good FAR better than Tempworks in functionality A true CRM/ATS with modern-day capabilities - as most of the top 20 ATS's have

Cons:

Customer service was lacking during presale, implementation, and during our migration No help with "best practices" therefore they rely on their customer base to figure things out for themselves versus acting as professional advisors Their initial salesmen were extremely "high pressure sales oriented" NOT focused on clients needs, wanted to close the deal Ease of use is lacking therefore employees are reluctant to embrace it.