UKG Ready

Kronos for Workplace Scheduling

Comments: My regular work for the last year or so has recorded my hours and wages via clocking in with my badge on the Kronos system. I have learned to utilize it for all I can. I see my previous work info before payroll is done and can view future schedules and current numbers and earnings. I work for a terrific and large company and Kronos has been a decent timecard tool.

Pros:

I have had a regular job that uses this system to clock in and clock out employees.But the device has so much more that allows us to see specifics-specifics related to current pay periods, previous and future. I can see my schedule on the little box and it's really a simplified tool.

Cons:

I am on the fence on dislikes. My biggest is likely just what happens but I have had times that I did clock in and it did strange things.An example was an evening that meal break button led to clocking out for the shift.Random but troublesome because our version is not designed to allow management to alter or adjust our needs or problems directly through the system. Qe have to use a paper log for HR or Payroll. So smooth yet missing an easy touch.

Kronos

Comments: Overall I have had a great experience with Kronos. I love the learning feature. I have only had issues with the new interface.

Pros:

I love the ease of clocking in and out. The phone app is great especially with being able to clock in or out even when you are off line. Love the tracking feature also for the phone app. I also like the reporting module. It is very versatile and I can make reports for individuals exact likes, wants and needs.

Cons:

I do not like the new interface at all. It takes longer to get to everything. I feel like I have at least 2 to 3 more clicks of the mouse to get anywhere I need to go. Also the time card seems more messy and harder for the employees to read.

Alternatives Considered: Paylocity

Reasons for Choosing UKG Ready: Kronos bought them out and they were our best option

Reasons for Switching to UKG Ready: The size and capabilities that were offered

A good software but not unfortunately designed for Park Districts.

Comments: I liked the support staff that helped me with issues that arose. In particularly, I want to say that they were great, even though, they could not always help me. They made an honest effort and tried to even make logical solutions to help remedy my issues. Rep was by far my favorite support persons. Please let them know that I appreciated their time and energies. They did a tremendous job helping me with the software and always followed up and followed through. I will miss our lengthy support sessions!

Pros:

There was some level of customizing available.

Cons:

It was not a software designed for an organization like mine, a park district. In our organization, most employees work in more than one role at all times. Kronos could only keep general record of one job with one pay rate to each employee (we did not have the Payroll portion of Kronos). Some notifications that we needed were not available. Creating forms from scratch was difficult. Webinars were very long (3 Hours). Kronos was not as customizable for us as we had hoped. many things that we wanted to do with the system were not possible. Applicants had a hard time applying through the software. I had constant issues with log-ins.

Alternatives Considered: BambooHR

Reasons for Choosing UKG Ready: We were looking for a more modern alternative that could handle more than just applicant tracking. We wanted to reduce paper in our organization and make forms electronic. We wanted one general place that employees could go to get most information about the company and their individual accounts instead of having to have multiples systems with multiple log-ins.

Reasons for Switching to UKG Ready: Other products did not have as many offerings as Kronos in the same company. We were hoping (and were told) that Kronos was going to be very customizable, and an all-encompassing software that could become our main source of recordkeeping, applicant tracking, performance management for our employees. If we were happy with the product, we were even contemplating using payroll, time and attendance, etc.

Kronos Review

Comments: I am a little frustrated with at times the communication flow. Frequent cancellations of meetings. Not always meeting deadlines on things. Sometimes not communicating proactively updates on where we are at with fixing certains issues. The latest hiccup occurred when the system went down and we reported this. Then we found out that we were supposed to sign up for the workforce community to get the updates when something goes wrong. This was either not communicated to us, or not quite communicated in a way that any of the implementation team understood. Not one of us either remembered or understood this. Separate from that I am very disappointed that important notifications are not automatic - instead we have to sign up for those notifications. My question is why? Shouldn't important notifications be standard? I have never had a product where we've had to sign up for those. You really need to reconsider that. There are other minor issues that make no logical sense to me as well. Like how to request PTO and not having the option to request a flat number of hours over several days. We are a healthcare operation with various schedules and requesting two weeks cause odd things to happen. Seems like this is something that should have been offered as an option long ago. Our first go-live date was December 23rd and now it is August 16th and we still have not gone live because there are still numerous issues to work through. That is frustrating for all the staff here.

Pros:

I've used time and attendance systems before and generally like them.

Cons:

We've have a tough time pulling the trigger to go live. I recognize that some of that is related to our unusual rules. However, I get a little disappointed about the lenghthy time and some of the hiccups seem to be for other reasons.

Alternatives Considered: ADP Workforce Now

Reasons for Switching to UKG Ready: We had abandoned Kronos before because there was apparently some communication that due to our complicated rules, Kronos could not accommodate us. There was a perception that the right team was not in place before to make this happen (on both sides). Given the difficulties we are still having to try to go live, I am concerned. Our first go-live date was December 23rd and now it is August 16th and we still have not gone live because there are still numerous issues to work through.

Flexibility to Customize According to Your Needs

Comments: We are using time-sheet entry notes for our users to document their activities with customers. These notes in turn make their way onto our billing statements to our customers . This saves countless hours of work for our billing department.

Pros:

Workforce Ready is a very robust time and labor application that can integrate seamlessly with your payroll solution. The granular configuration options allow the administrator and/or implementation team to set up their timekeeping solution according to their individual needs. Moreover, by mixing and matching profiles within the different areas of configuration, one can fine tune options by departments or individual employees if necessary.

Cons:

Perhaps it is unavoidable but with the extreme level of flexibility comes also an extensive admin interface that could take a good amount of time to fully grasp. An administrators with years of experience could easily expect to still be learning new and better ways to complete tasks.

Alternatives Considered: Paychex Flex

Reasons for Switching to UKG Ready: Primarily experience. I have worked with this team for many years and am very familiar with the emphasis they put on customer service. Just today, there was a brief (90 minutes) outage caused by a DNS problem. As soon as it was reported to me, I knew that I could log in to the customer service portal and immediately be informed with all available information about the problem as well as when the next update would occur. These folks run a tight ship.