15 years helping British businesses
choose better software

What is Whatfix?

Whatfix is the most trusted Digital Adoption Platform globally, helping Enterprises and Fortune 500 companies drive software adoption, reduce time to launch, increase employee productivity, and see a positive software ROI. With Whatfix, one of the top Enterprises in the US was able to save $950,000 by creating customized end-user training 40% faster than developing the content in-house! We are rated 4.8 by Gartner Peer Insights. If you are looking for a digital transformation, reach out to us!

Who Uses Whatfix?

Large and Medium Enterprises looking to drive digital transformation and change management. Enterprises can onboard thousands of users easily by reducing training time, support queries and cost.

Where can Whatfix be deployed?

Cloud-based
On-premise

About the vendor

  • Whatfix
  • Located in San Jose, US
  • Founded in 2013

Whatfix support

  • Phone Support
  • Chat

Countries available

Australia, Austria, Belarus, Belgium, Brazil and 46 others

Languages

Arabic, Bulgarian, Catalan, Chinese, Danish and 27 others

Whatfix pricing

Starting Price:

Not provided by vendor
  • Yes, has free trial
  • Yes, has free version

Whatfix has a free version and offers a free trial.

Pricing plans get a free trial

About the vendor

  • Whatfix
  • Located in San Jose, US
  • Founded in 2013

Whatfix support

  • Phone Support
  • Chat

Countries available

Australia, Austria, Belarus, Belgium, Brazil and 46 others

Languages

Arabic, Bulgarian, Catalan, Chinese, Danish and 27 others

Whatfix videos and images

Whatfix Software - Tasklist
Whatfix Software - Self-help
Whatfix Software - PopUp
Whatfix Software - Flow
Whatfix Software - Smart Tip
View 6 more
Whatfix video
Whatfix Software - Tasklist
Whatfix Software - Self-help
Whatfix Software - PopUp
Whatfix Software - Flow
Whatfix Software - Smart Tip

Features of Whatfix

  • Access Controls/Permissions
  • Activity Dashboard
  • Activity Tracking
  • Alerts/Escalation
  • Alerts/Notifications
  • Approval Workflow
  • Asynchronous Learning
  • Audience Targeting
  • Built-in Course Authoring
  • Change Planning
  • Cohort Analysis
  • Collaboration Tools
  • Communication Management
  • Compliance Management
  • Content Creation
  • Content Library
  • Content Publishing Options
  • Contextual Guidance
  • Conversion Tracking
  • Customer Database
  • Customer Journey Mapping
  • Customer Segmentation
  • Customisable Templates
  • Dashboard
  • Data Import/Export
  • Data Visualisation
  • Document Management
  • Electronic Forms
  • Employee Handbook
  • Employee Onboarding
  • Engagement Tracking
  • Feedback Management
  • Funnel Analysis
  • In-App Training
  • Interactive Reports
  • Knowledge Base Management
  • Knowledge Management
  • Launch Management
  • Learning Paths/Tracks
  • Mobile Learning
  • Multi-Channel Communication
  • Multi-Channel Data Collection
  • Multi-Language
  • Negative Feedback Management
  • Performance Metrics
  • Real-Time Notifications
  • Reporting & Statistics
  • Reporting/Analytics
  • SCORM Compliance
  • Self Service Portal
  • Self Service Tools
  • Support Ticket Management
  • Survey/Poll Management
  • Surveys & Feedback
  • Synchronous Learning
  • Task Management
  • Tests/Assessments
  • Third-Party Integrations
  • Training Management
  • Usage Tracking/Analytics
  • User Onboarding
  • Visual Analytics
  • Workflow Management

Alternatives to Whatfix

Apty is the World's Fastest Growing Digital Adoption Platform, Trusted by Fortune 500 Companies for its intuitiveness and efficiency.
Accelerate software adoption with Pendo's Digital Adoption Solution. Deliver training inside software, where work actually gets done.
WalkMe pioneered the Digital Adoption Platform (DAP) to transform the user experience in today's overwhelming digital world.
Pendo is an online app for landlords that simplifies and streamlines the time consuming, mundane tasks of property management.
Userlane offers a code-free DAP solution, tailored for organizations willing to accelerate software adoption and support.
Appcues makes it easy to measure and improve product adoption—without a developer. Learn more about Appcues
Toonimo is a leading Digital Adoption Platform for enterprises who want to streamline employee training and user onboarding efforts.
Simpo is an easy-to-use tool that sits on top of your software and enables you to create and deliver information & training in-app.
Centralpoint outranks MS/Sharepoint as a secure knowledge management solution for leading organizations

Reviews of Whatfix

Average score

Overall
4.6
Ease of Use
4.5
Customer Service
4.9
Features
4.6
Value for Money
4.6

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
64%
4
36%
Iziar
Iziar
Ejecutivo de Ventas Estados Unidos in Venezuela
Verified LinkedIn User
Computer Software, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source
Source: GetApp

Help your customers understand your platform

5.0 6 years ago

Pros:

This application is really easy to use for you and your clients. Since we created a platform with so much content in TravelContact, Whatfix helps our customers know every detail we offer. Now our clients, such as travel advisors, agencies, DMC have two different tools to make life easier for them. On the other hand Whatfix´s support team has been impressive, they have solved every doubt or inconvenience that we have presented throughout the process.

Cons:

We would like the information inside the Whatfix platform to have different views, since they use very large boxes that take up a lot of space on the screen. This doesn't allows you to see all the content when you have created many flows.

Kirsten
Instructional Designer in US
Banking, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

Whatfix is the solution we didn't know we needed until we found it!

5.0 last year

Comments: Overall, we love Whatfix! Others in the company have started reaching out to ask us to create content. We like to say, "We can Whatfix that!" No other tool we use can provide the in-app help our users need to succeed while they're working.

Pros:

In general, Whatfix is easy to use. The widgets offer many possibilities to help users do their jobs more efficiently and with less stress. Pricing was straight-forward without all the add-ons competitors would charge. Most importantly, Whatfix's team members are kind, helpful, hardworking, and innovative! They are always upgrading and improving the tool. They find solutions to problems which would otherwise stress us out! We have never had such a positive vendor relationship!

Cons:

Although creating content is easy, it's not always as easy to make it work and appear correctly. (Thank goodness for the excellent Whatfix support team, though!) I just wish it was easier to do everything myself. Also, being a bank with stringent security, we struggle with being able to grant system access to the Whatfix team to help us set up new systems and create content. This is not a "con" against Whatfix per sae; it is just a fact that we must work around.

Alternatives Considered: WalkMe

Reasons for Switching to Whatfix: Overall price, no sneaky "extra" costs, low-pressure sales, confidence of team members.

Whatfix Response

12 months ago

We greatly appreciate your feedback on the pros of using Whatfix. It's wonderful to know that our digital adoption platform's ease of use and versatile widgets have contributed to a smoother workflow for your users. Moreover, we greatly appreciate your kind words about our team members. Being helpful, hardworking, and innovative is at the core of our values, and we are committed to continuously improving our tool to meet your needs. We understand that content creation may have its challenges at times, but we're delighted that our support team has been there to assist you and ensure your success with Whatfix. Rest assured that we are always working to improve the platform to make it even more user-friendly and intuitive. Once again, thank you for your glowing review and your trust in Whatfix. We are thrilled to have you as a valued customer and look forward to continuing to support you and your team on your journey to even greater success with Whatfix. Your Whatfix Team

Tim
Sr. Consultant in Canada
Verified LinkedIn User
Telecommunications, 10,000+ Employees
Used the Software for: Free Trial
Reviewer Source
Source: GetApp

good APP

4.0 6 years ago

Pros:

Whatfix is a very good software and it is easy to use and help guide the customer step by step to resolve their concerns.

Cons:

The price is a little high. It is lack of analytical features. Some features is not easy to configure.

Whatfix Response

12 months ago

Hi, Tim. Thank you for taking the time to leave us a review. We're happy to hear Whatfix is helping to improve your customer experience. In response to analytics, we are continually enhancing our software's capabilities, and we'd love to show you our data-driven analytics can easily track and analyze your user behavior to provide comprehensive insights that help you make informed decision-making. Thanks again for your review. We truly appreciate your honest feedback, as it helps us identify areas for improvement and prioritize our efforts to provide you with the best experience possible. Your Whatfix Team

Silke
Head of Technical Documentation in Germany
Computer Software, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Whatfix helps iPoint on the way to improved user assistance

4.0 last year

Pros:

With the help of task lists, self help and pop ups we can directly support our customers (users) and provide them with help. This way we can reduce the number of support tickets and relieve the support team.

Cons:

The use of tags is currently still a bit cumbersome and could be clearer or better structured. It would also be desirable to be able to open the CLM board in multiple browser tabs. Linking content (e.g. link from an article to a walkthrough) could be simplified.

Alternatives Considered: WalkMe , Pendo and Simpo

Reasons for Choosing Whatfix: The contract with WalkMe expired and we had to re-evaluate our DAP provider.

Switched From: WalkMe

Reasons for Switching to Whatfix: In terms of price-performance ratio, Whatfix is clearly superior to its competitors and convinced us in the cost-benefit calculation.Apart from that, we were convinced by the excellent personal and competent support of all Whatfix teams (sales, onboarding, customer success) that support(ed) us on our way.

Verified Reviewer
Verified LinkedIn User
Nonprofit Organization Management, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Whatfix for your online community onboarding

4.0 last year

Comments: The support is great. Their teams are largely based in India so that can be a challenge with their internet connections. Also timing for US timezones and holding meetings can be difficult. They are very nimble and receptive to feedback.

Pros:

Usage of page tagging so that as you experiment and move things around the page that you do not need to reconfigure things. You can create video flows and also create translations without having someone on staff.Support was great!

Cons:

Some of the pop-ups were challenging to configure using their own templates. Sometimes meetings would get delayed.

Alternatives Considered: Appcues , WalkMe , Toonimo and Userlane

Reasons for Switching to Whatfix: Cost, their online user community, translations, smart tagging, export options.