15 years helping British businesses
choose better software

What is Insightful?

Remote teams are using Insightful to gain better insights into their employees’ workflows, productivity, and daily workloads. Through multiple reporting features and real-time data, Insightful helps distributed teams become more connected and stay on the same page while driving the efficiency of the entire organization.

Who Uses Insightful?

Simple, affordable, and trusted by thousands of global enterprises - Insightful will take your workforce analytics to the next level. Try it now and experience the Insightful productivity bump!

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Reviews of Insightful

Average score

Overall
4.7
Ease of Use
4.7
Customer Service
4.7
Features
4.4
Value for Money
4.7

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Kimberly
Kimberly
Business Owner in US
Verified LinkedIn User
Information Technology & Services, Self Employed
Used the Software for: 1-5 months
Reviewer Source

Alternatives Considered:

Perfect for small business and freelancers

5.0 4 years ago

Comments: Very good. It lacks a few features but they price they advertise is the price you pay. No hidden cost written in size 2 font. Support was quick to reply. This is the service I decided to use.

Pros:

It's easy to use, offers lots of information. You can have projects and put in the cost of the project so this tracks the hours and what the bill needs to be. It has both admin and user control panels and I got great support for my questions.

Cons:

It's lacking a few features. I'd like to be able to attach website urls to projects. It needs sortable reports which you can export.

Cliff Ian
Deputy General Manager in Philippines
Outsourcing/Offshoring, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

RemotoDojo's review for Insightful (previously known as Workpuls)

5.0 2 years ago

Comments: We have a really great experience with Insightful. It solved a lot of problems like tardiness, wasting of time, over breaks, and many more.

Pros:

It is very convenient and the reports are very comprehensive and really easy to read. Also, I love how you can see what the employees are opening and what softwares and sites they open and how much time they spend on it. Plus, you can adjust which sites, softwares, and etc. you can label as productive or not. Also, as an outsourcing/offshoring company, it's one of our selling point to our client that they can monitor the people they hire. Basically, we give Insightful free advertisement because we like the software so much.

Cons:

There are only 3 cons I have seen so far, first is you can't delete a user as you can only deactivate them. Second is, once you merge users, you can't unmerge them. Lastly, it's a hassle that it automatically creates an Insightful user whenever you create a user account in windows. Sometimes, we just use the extra account for testing and we don't want to create another Insightful user. For almost a year, those are the only cons I've noticed but never outweighed the pros, not even a bit.

Verified Reviewer
Verified LinkedIn User
Publishing, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Failed to track time

2.0 2 years ago

Pros:

Loved the simple and appealing UI only. The customer support is great.

Cons:

Time tracking failed for employees. The employee's time hasn't been tracked, which is a shame.

Verified Reviewer
Verified LinkedIn User
Computer Software, 2–10 Employees
Used the Software for: 1-5 months
Reviewer Source

Great tool to use in remote culture

5.0 3 months ago

Comments: So far the experience has been great! As we scale up I think this tool will be important to our software stack.

Pros:

I like the "Gamification" of the productivity score. We plan to use this internally for our own employee scoring metrics

Cons:

I wish there were more integrations with external data sources to push data from insightful, for example, Google Sheets or Slack. Lots of ways to bring information in, but very few ways to push information out.

Andy
Director in Portugal
Civil Engineering, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

An essential tool for managing today's digital workforce

5.0 3 years ago

Comments: Workpuls has revolutionised how we are able to allow staff work remotely and still efficiently and how we are able to manage staff effectively while supervisors are also out of the office.
The easy set up and web based application gives instant start up and it allows a gradual use of the sophisticated functionality which is built into the software.
Software insight give a real view of how users are using the software assets and has enabled us to re-evaluate software product usage and license management of expensive softwares.
The software insights also helps us identify training needs after evaluating how different staff use various softwares with less effectivity.
Workpuls auditable data allows Client's confidence for hourly working.

Pros:

The ability to rapidly have practical insights into what all staff are engaging with and difficulties they experience in trying to get their job done. Responsive, patient and helpful online assistance.

Cons:

Improved reporting or access to how the data is diced up is needed. Another layer in Project & Task management. Ability to adjust punched time records through management authorisations (subjective for digital recording I know).