Timely

Great CRM system for salons

Pros:

It’s easy to use and the clients really like it. Lots of functions are automated

Cons:

It’s missing some good features that could make it really great and much easier for the business and clients.

Alternatives Considered: Phorest

Reasons for Choosing Timely: Timely had electronic client consent forms

Switched From: Fresha

Beauty Owners review of Timely

Pros:

There is honestly so much to love. I think it's all seem less and therefore everything together is just great

Cons:

One thing for me is that I wish I could choose to have deposits taken for only new clients when they book online, not every client when they book online, as once they are on my books and a regular I don't have a need to charge the deposit

Alternatives Considered: Simple Salon and Square Point of Sale

Reasons for Switching to Timely: It was honestly just the better option all round

I don't even know where to start!

Comments: It should work well for a single person operator looking for basic scheduling/tracking of appointments but if you've got a multiple staff and lots of products, definitely consider other options first. Timely has a lot of growing to do and at the current rate, it's going to be a very long growth!

Pros:

The support team is fantastic and the application itself 'looks' great. Looks are very deceiving though. The most basic functions work well. Beyond that, there are plenty of issues, including lots of unfinished features.

Cons:

Far too many features are left unfinished. Every time something new is released I'm left somewhat shocked how basic functionality that could complete the feature is left out. Even Stock Management is tedious and unituitve. Something basic like not being able to make recurring appointments that have more than 1 service. Limited to a total of 160 characters for SMS. Sales Reports report incorrect/misleading figures. No customer accounts. No loyalty system. Can't create custom value gift vouchers on the fly (they all need to be preset amounts). If you have more than one staff member, you're going to be in for more surprises - good luck to you! There is far too many things to mention. I could go on but hopefully you get the point. Approach the application with caution, and if it means paying for additional month or two to PROPERLY test it out, do it! It could save you a lot of grief in the long run. Timely say they care about customer feedback but in the 2.5 years we've been using it, very little has been done to improve even basic functionality. In fact, not a single one of the things I've mentioned above has been addressed in that time. Given all the new (incomplete) features being released without first addressing the swarm of issues currently present is further proof.

Love timely - fantastic booking system

Comments: Love timely - few issues lately which were adding vat to vouchers which I can’t take off so have stopped selling online and a booking fee which disappeared with no invoice - were resolved quickly and efficiently by the timely team

Pros:

Ease of use for clients allows me to get on with my day while clients book online and captures booking fees

Cons:

Would like to add self employed staff on to manage diaries or even employed gets costly adding them on if they are only in a few days a month

Alternatives Considered: Phorest and Fresha

Reasons for Switching to Timely: Better for the business price wise and more functions

A powerful and very useful time tracking tool

Comments: For sure, my brief experience up to now shows the program is very useful, much more than expected!Please consider adding n option to automatically issue invoices on the basis of the generated reports (or synching this feature with another outside invoicing program?). This will save the business a lot of time and will make you stand out from the competition!

Pros:

It's the calendar syncing. Please work on better syncing with Outlook Calendar.Other than that, Timely is very user-friendly. The mobile app is not so much, one needs to navigate through several screens to find the necessary tools. There a lot of options on the app you can explain better how to be used

Cons:

I am missing the synching with the Outlook Calendar. Sometimes, the program doe not run fast enough when prompted initially. Also, some lagging occurs from time to time. There is a delay sometimes in connecting via the app too but not too often.