17 years helping British businesses
choose better software
Booksy Biz
What is Booksy Biz?
Booksy Biz gives you all the tools you need to manage and grow your business. One app to accept appointments, manage your calendar, process payments, attract new clients, and keep them coming back. With over 38 million clients world wide using Booksy to book appointments, you are guaranteed to increase your reach. List your business to get hundreds of profile views and 24 hours of your time back, every single month.
The Booksy Biz mobile app allows you to manage your business from anywhere. Calendar, clients, checkout, and marketing – we put core business functions in your pocket so nothing can slow you down. Or, use Booksy Biz on your tablet or computer to experience the full power of Booksy. In addition to mobile features, you gain access to staff calendars, inventory management, powerful reporting, and advanced customization.
Visit https://booksy.com/biz/en-us for more information.
Who Uses Booksy Biz?
Service providers in the beauty and wellness industry, looking for an online booking & business management platform.
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Reviews of Booksy Biz
Chop Shop 25Eighh
Comments: They help us when we need them. We are able to handle our day to day and provide a great service for our clients when our clients need and want an appointment.
Pros:
It helps me run my business without having to respond to every phone call received. My clients who use it say it's easy to use. Very self explanatory for the customer and consumer. You are able to set a cancellation fee and no call no show fee. The marketplace is cool even the split on first time clients is responsible. I will continue to use booksy as my appointment setting app."
Cons:
The only thing I didn't like was how long it took for me to get use to the app. Which was my third appointment app and is hands down still the best.
Alternatives Considered:
Independent Barber
Comments: Excellent
Pros:
Love Booksy since joining it has help me with marketing, scheduling, and keeping track of business transactions. I highly recommend it for anyone that is Up and coming Entrepreneurs and self employed individuals
Cons:
More marketing ads added to software and more exposure clients reviews and ratings
Booksy seems to be too understaffed and overwhelmed to be as effective as it can
Comments: I hate the fact that I'm stuck using this awful company (if I jumped ship I would lose the hundereds of reviews that I had amassed while I was using Genbook). Booksy clearly got greedy by acquiring a competitor and instead of boosting up its staffing to handle the numerous bugs in its software as well as the influx of all the new customers from the competitor, they choose to go cheap with keeping its domestic staff lean (which I'm sure is terrible for morale) and contracting with ill-trained overseas customer support who are essentially useless when it comes to addressing the very real flaws in its system.
Pros:
Good effort that they offer videos and webinars to help users navigate how to use Booksy. Too bad that those videos and webinars tend to be general and vague, and when there are specific questions and issues (or problems we run into that we point out) they are simply not addressed. I like that someone from Booksy reached out to me as a new customer after being migrated from Genbook to help me with my questions, but that was only for a period of a month and now that there are still ongoing questions and issues I need help with that person no longer responds. I know that it is due to the fact that the staffer is constantly being given new accounts as the old ones "age out" but it is indicative of how this business prioritizes profits from account volume rather than maintaining a robust, unassailable product with good customer service.
Cons:
TERRIBLE CUSTOMER SERVICE. Booksy touts offering support by phone (except they are so short staffed that the wait time is interminable), email (response rate is about several weeks), and 24/7 chat (response rate several hours for a reply, and oftentimes the overseas support person is not equipped to provide an answer or solution and when that is the case then they just ghost the conversation. Here is an example of a typical exchange. Me: Please help me w/ this problem accessing the waitlist, namely the fact that there does not seem to be one period. Booksy: The waiting list works so that it is only displayed if there is at least one free slot in business. Please check if the slot is available, then it should be working fine! Me: What do you mean that the waiting list works only so that it is only displayed if there is at least one free slot in business? The whole point of the waiting list is so that if all the slots are currently booked, whoever is on the waitlist is notified if the slot they want becomes available. Please explain b/c Booksy's waitlist does not make sense to me. Booksy: no response
Booksy Response
2 years ago
We are sorry the transition to Booksy from Genbook did not meet your expectation. It is never our intention to leave anyone with questions and we appreciate you sticking with us. We've made strides to improve response times on the phone and in the in-app chat. If you find yourself with a question please reach out so we can assist.
Why Booksy Is The Best Scheduling Solution
Pros:
It makes facility management easy It handles booking and reservations well It comes with calendar sync I like the ease of scheduling online
Cons:
No major flaws and Booksy has all we need
Alternatives Considered:
Hairstylist Best Assistant
Comments: Booksy has truly helped me with keeping up with my appointments. My clients are able to book faster. I can add new services and specials. I love all the FREE marketing tools that are used to help stylist.
Pros:
The price, amazing customer support, user friendly, easy to use, all features are helpful for anyone owning a business.
Cons:
In the beginning they didn't offered a payment option but now they do. I want them to work on it alil more.
