by Reward Gateway4.8 / 5 19 reviews
Who Uses This Software?
Reward Gateway's employee engagement platform brings strategic recognition, communications, employee surveys, and discounts together in one unified solution for companies across industries.
Average Ratings19 reviews
- Overall 4.8 / 5
- Ease of Use 4.8 / 5
- Customer Service 4.8 / 5
- Features 4.4 / 5
- Value for Money 4.5 / 5
- Free Version No
- Free Trial No
Cloud, SaaS, Web
Mobile - iOS Native
Mobile - Android Native
24/7 (Live Rep)
- Reward Gateway
- Founded 2006
About Reward Gateway
Great things happen when employees get what they crave at work. They're more aligned with your mission, purpose and values, more motivated to work harder (and smarter) and more engaged to boost your business results. That's why we've designed the only platform that lets you choose the right combination of employee recognition, communications, surveys and discounts. And, it gives you full control to build a branded platform that truly reflects the unique spirit of your company.
Reward Gateway Features
- Employee Recognition
- Feedback Management
- Goal Management
- Performance Management
- Pulse Surveys
- Manager-to-Peer Recognition
- Mention Management
- Peer-to-Peer Recognition
- Performance Management
- Recognition Tracking
- Rewards Catalogue
- Rewards Points
- Social Recognition
- Activity/News Feed
- Audio / Video Conferencing
- Chat / Messaging
- Employee Directory
- Event Calendar
- File Sharing
- Knowledge Management
- Newsletter Management
- Surveys & Feedback
- Email Management
- Employee Directory
- Event Calendar
- Newsletter Management
- Photo Gallery
- Social Sharing
- Survey Management
- Custom Survey URLs
- Data Analysis Tools
- Email Marketing
- Mobile Survey
- Offline Response Collection
- Question Branching
- Question Library
- Site Intercept Survey
- Skip Logic
- Supports Audio / Images / Video
Reward Gateway Most Helpful Reviews
Reviewed on 16/05/2017
Easy to navagate round and find work news and information. Savings are fab!
Comments: Saving money, easy to access information
Pros: Savings! Especially like the instant loadable cards and vouchers. Like that the search searches for pages and savings. Works with mobile version very well; pages are easy to create and view/find;
Cons: Having to log in to site load money on cards (am aware can top by text). Should be easier I.e via an app. An app for the site would be useful. More features would be useful i.e create & amend the tabs/menus along the top; amend colours; more functionality-site is very 'boxy', have a page for forms, policies etc - the downloads area to the right of pages isn't user friendly for this type of page needed; the setting up of blogs is confusion-can't work it out; an email to me as admin when new offers/retailers & features become available; forms would be useful that the user can submit; a function where say, I can upload a new policy for new staff, and there is a function where the user can sign and date to say they have read and understood it, then recorded within the back system (save printing forms for 600 staff!); a catagloe of professional photos to use. Just a few suggestions!
by Reward Gateway on 17/05/2017
Thanks for your detailed review of SmartHub®.
Really pleased to hear that you're making the most of the fantastic range of discounts on the site. Our Retail Team work really hard to continuously improve the offering and recent highlights include the broader range of instant vouchers that you mentioned.
UX is something we're very passionate about at Reward Gateway so it's great to learn that your employees find the mobile version of the site easy to use. We've made a huge investment in mobile this year, so you can expect more updates in this space soon.
We really appreciate all the feedback on how we can make the product even better. I'll be sharing this with our Product & Dev Teams today, you've included some great suggestions especially around customisation. We know this is really important for our customers.
Keep your eyes peeled for more info on our app coming soon. It's going to be a game changer!
Reviewed on 13/11/2017
SmartHub is extremely useful and it's simple to use, especially SmartSpending & SmartInsights .
I love that employees have the choice of how they save money...... instantly through the app with Instant Vouchers or with generous cashback. It's so easy to use.
SmartInsights provide instant access to how employees spend through the portal and provide every statistic that we could possibly need to gauge employee engagement.
Cons: I don't dislike anything about the software. Reward Gateway are always thinking of innovative and helpful products to enhance employee engagement.
by Reward Gateway on 14/11/2017
So pleased to hear that you love the combo of unbeatable employee discounts paired with insightful management information and analytics. We agree that it¿s a great way to get real time ROI on your programme, as well as to see how its impacting overall employee engagement at MTR Crossrail.
We know how important it is to give employees choice, not only where they save, but also how they save - everyone¿s different at the end of the day. It sounds like you¿re making the most of both the instant vouchers and Cashback offering. Don¿t forget, you can also use the SmartSpending¿ App as an even easier way to save whilst on-the-go. Also, our Retail Partnerships Team are brewing up even more innovations to our employee discount product so keep an eye out for some exciting updates around instant vouchers.
Thanks so much for taking the time to leave us a review. We're delighted with the 10/10 and will work really hard to keep you feeling that way!
Reviewed on 17/07/2017
Excellent quality, customer support is exceptional and its so easy to use!
Comments: Increase in colleague engagement and more control of our benefits platform.
Pros: The site is engaging, easy to use and of good quality. The software is easy to navigate and personalize when needed.
Cons: The reporting is a bit hit and miss, the data is there the reports just don't run sometimes! The customer support team however is reactive and resolve asap.
by Reward Gateway on 17/07/2017
Thanks so much for taking the time to leave us a review on Capterra.
We invest a lot in our client and employee facing customer service teams and I¿m really pleased to hear that your experience with both has been great - we¿re always aiming for world class!
Sorry to hear that the reporting doesn¿t always play ball. We have a team dedicated to creating accurate, timely and beautiful reports in RewardManager¿ but occasionally things don¿t turn out the way we¿d like them to. I¿ll be sure to share your feedback with the wider team here and we¿ll let you know as soon as any new releases come out on the reporting end. In the meantime, if you do experience any temporary glitches then please do continue to reach out to the Client Support team who will be delighted to help.
We¿re really pleased to have you as a client and look forward to partnering with you on future initiatives to increase engagement even further.
Reviewed on 14/10/2019
Great product and company
Comments: Having the software has helped us with staff retention and communication. A really good overall experience with a pro-active company.
Pros: An innovative company that are continually improving the product. Reward Gateway deliver a bespoke product whilst working closely with their clients to ensure they deliver maximum engagement from the platform. Great features for employees and employers with good reporting tools
Cons: Reports are sent by the account manager, it would be helpful to have the analytics at our fingertips. I believe this is something currently being worked on.
Reviewed on 17/01/2018
Great platform to save money
Comments: Discount on many high street retailers and entertainment outlets. Cashback from online retailers.
Pros: The product is constantly being developed and new features introduced. The Smart Spending app is a great place to store all your unused vouchers. Company are very responsive on their online chat function. Normally get a response within 2 minutes, even at the weekend.
Cons: Nothing really. Many of the niggles we had with the system when we first signed up have been addressed. The main one was having to plan your spending, which is not always possible. Now with instant vouchers you can buy what you need in the shop and have them instantly available on your smart phone
by Reward Gateway on 19/01/2018
Thanks so much for taking the time to leave a review of your employee engagement platform, SmartHub®.
Really pleased to hear that you¿re using the platform to make regular savings. The SmartSpending app and the ever growing range of instant vouchers definitely makes those spur of the moment purchases easier to do. I'm definitely a 'I need it now!' shopper, so I love both of these things, too.
Our Helpdesk will be really pleased to hear that you love the Live Chat function. They¿re online 24/7/365, so you¿ll always be able to get hold of someone come day or night.
Thanks again for sharing your feedback with us today and at the beginning of your journey with RG. Our Product Team and your Client Success Manager read every review and your comments really help us to improve the product and deliver new innovations.
Have a great Friday! :o)