Who Uses Reward Gateway?

Reward Gateway's employee engagement platform brings strategic recognition, communications, employee surveys, and discounts together in one unified solution for companies across industries.

What Is Reward Gateway?

Reward Gateway helps to increase employee engagement and drive business results through a tailored platform that combines employee recognition, communications, surveys, discounts, benefits, and wellbeing in one unified hub. We partner with you to create fully branded solutions aligned to your employee engagement goals, and to reflect your unique mission, culture, and employer brand to drive the highest levels of platform usage.

Reward Gateway Details

Reward Gateway

http://www.rewardgateway.com/

Founded 2006

Reward Gateway Pricing Overview

Reward Gateway does not have a free version and does not offer a free trial.

Free Version

No

Free Trial

No

Deployment

Cloud, SaaS, Web

Mobile - iOS Native

Mobile - Android Native

Training

In Person

Live Online

Webinars

Documentation

Support

24/7 (Live Rep)

Online

Reward Gateway Features

Employee Engagement Software
Benchmarking
Employee Recognition
Goal Management
Negative Feedback Management
Performance Management
Pulse Surveys
Goals
Manager-to-Peer Recognition
Mention Management
Nominations
Peer-to-Peer Recognition
Performance Management
Recognition Tracking
Rewards Catalogue
Rewards Points
Social Recognition
eCards
360 Degree Feedback
Applicant Tracking
Benefits Management
Compensation Management
Employee Database
Employee Profiles
Onboarding
Payroll Management
Performance Management
Recruitment Management
Self Service Portal
Time & Attendance Management
Time Off Management
Activity/News Feed
Audio / Video Conferencing
Blogs
Chat / Messaging
Employee Directory
Event Calendar
File Sharing
Knowledge Management
Newsletter Management
Surveys & Feedback
Activity/News Feed
Blogs
Employee Database
Employee Photos
Meeting Management
Newsletter Management
Real-time Chat
Screen Sharing
Survey/Poll Management
Video Conferencing
Custom Survey URLs
Data Analysis Tools
Email Marketing
Mobile Survey
Offline Response Collection
Question Branching
Question Library
Site Intercept Survey
Skip Logic
Supports Audio / Images / Video

Reward Gateway Reviews for UK Users

Showing 5 of 22 reviews

Overall
4.9/5
Ease of Use
4.8/5
Customer Service
4.8/5
Features
4.4/5
Value for Money
4.5/5
Dean B.
Managing Director
Health, Wellness & Fitness, 201-500 Employees
Used the Software for: 1+ year
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 14/10/2019

"Great product and company "

Comments: Having the software has helped us with staff retention and communication. A really good overall experience with a pro-active company.

Pros: An innovative company that are continually improving the product. Reward Gateway deliver a bespoke product whilst working closely with their clients to ensure they deliver maximum engagement from the platform. Great features for employees and employers with good reporting tools

Cons: Reports are sent by the account manager, it would be helpful to have the analytics at our fingertips. I believe this is something currently being worked on.

  • Reviewer Source 
  • Reviewed on 14/10/2019
Stefany C.
VP, HR
Banking, 51-200 Employees
Used the Software for: 6-12 months
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 07/04/2020

"Amazing product for engagement"

Comments: I am super happy with Reward Gateway, can't say enough great things about the service, the platform, and the product. It's an amazing product.

Pros: Ease of use
Customer Service
Quick response time
Effectiveness of recognition and rewards
Shopping site is a bonus

Cons: There is NOTHING I dislike about this product,super happy with it.

  • Reviewer Source 
  • Reviewed on 07/04/2020
Tom W.
Performance & Reward Specialist
Entertainment, 501-1,000 Employees
Used the Software for: 6-12 months
  • Overall Rating
    4/5
  • Ease of Use
    4/5
  • Features & Functionality
    4/5
  • Customer Support
    5/5
  • Value for Money
    3/5
  • Likelihood to Recommend
    8/10
  • Reviewer Source 
  • Reviewed on 22/05/2017

"Quality interface backed by intuitive functionality"

Pros: I appreciate the ease of use for our employees and for myself as an administrator. The service provided by Reward Gateway is also excellent, helping us to extract the most value possible from our investment.

Cons: Whilst the functionality works exactly as advertised, its been difficult to gain traction with our workforce in relation to the cashback feature (a totally on-line shopping experience).

Vendor Response

by Reward Gateway on 23/05/2017

Hi Tom

Thanks a lot for leaving us some great feedback on Capterra. It¿s great to hear such positive feedback on the interface and functionality. We understand how important user experience is to your people if they want to regularly engage with the platform, so this is a top priority with our team of developers.

I¿m really pleased to hear that our service is hitting the mark also, I¿ll certainly pass that back to the team and give them a well done!

As for gaining traction with Cashback, we have something coming soon which should help here! We¿ll be launching the employee app SmartSpending¿ this July, giving easier access to online Cashback purchases. This should really help and we can¿t wait to share more information on this soon.

Thanks again for taking time out to leave us a review, we really appreciate it.

Best wishes,
Megan

  • Reviewer Source 
  • Reviewed on 22/05/2017
Tony C.
Human Resources Advisor
Education Management, 201-500 Employees
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    4/5
  • Features & Functionality
    2/5
  • Customer Support
    5/5
  • Value for Money
    4/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 16/05/2017

"Easy to navagate round and find work news and information. Savings are fab!"

Comments: Saving money, easy to access information

Pros: Savings! Especially like the instant loadable cards and vouchers. Like that the search searches for pages and savings. Works with mobile version very well; pages are easy to create and view/find;

Cons: Having to log in to site load money on cards (am aware can top by text). Should be easier I.e via an app. An app for the site would be useful. More features would be useful i.e create & amend the tabs/menus along the top; amend colours; more functionality-site is very 'boxy', have a page for forms, policies etc - the downloads area to the right of pages isn't user friendly for this type of page needed; the setting up of blogs is confusion-can't work it out; an email to me as admin when new offers/retailers & features become available; forms would be useful that the user can submit; a function where say, I can upload a new policy for new staff, and there is a function where the user can sign and date to say they have read and understood it, then recorded within the back system (save printing forms for 600 staff!); a catagloe of professional photos to use. Just a few suggestions!

Vendor Response

by Reward Gateway on 17/05/2017

Hi Tony,

Thanks for your detailed review of SmartHub®.

Really pleased to hear that you're making the most of the fantastic range of discounts on the site. Our Retail Team work really hard to continuously improve the offering and recent highlights include the broader range of instant vouchers that you mentioned.

UX is something we're very passionate about at Reward Gateway so it's great to learn that your employees find the mobile version of the site easy to use. We've made a huge investment in mobile this year, so you can expect more updates in this space soon.

We really appreciate all the feedback on how we can make the product even better. I'll be sharing this with our Product & Dev Teams today, you've included some great suggestions especially around customisation. We know this is really important for our customers.

Keep your eyes peeled for more info on our app coming soon. It's going to be a game changer!

Best wishes,
Charlie

  • Reviewer Source 
  • Reviewed on 16/05/2017
Paul S.
Strategic Labour Needs & Training Manager
Used the Software for: 2+ years
  • Overall Rating
    5/5
  • Ease of Use
    5/5
  • Features & Functionality
    5/5
  • Customer Support
    5/5
  • Value for Money
    5/5
  • Likelihood to Recommend
    10/10
  • Reviewer Source 
  • Reviewed on 13/11/2017

"SmartHub is extremely useful and it's simple to use, especially SmartSpending & SmartInsights ."

Pros: I love that employees have the choice of how they save money...... instantly through the app with Instant Vouchers or with generous cashback. It's so easy to use.
SmartInsights provide instant access to how employees spend through the portal and provide every statistic that we could possibly need to gauge employee engagement.

Cons: I don't dislike anything about the software. Reward Gateway are always thinking of innovative and helpful products to enhance employee engagement.

Vendor Response

by Reward Gateway on 14/11/2017

Hi Paul,

So pleased to hear that you love the combo of unbeatable employee discounts paired with insightful management information and analytics. We agree that it¿s a great way to get real time ROI on your programme, as well as to see how its impacting overall employee engagement at MTR Crossrail.

We know how important it is to give employees choice, not only where they save, but also how they save - everyone¿s different at the end of the day. It sounds like you¿re making the most of both the instant vouchers and Cashback offering. Don¿t forget, you can also use the SmartSpending¿ App as an even easier way to save whilst on-the-go. Also, our Retail Partnerships Team are brewing up even more innovations to our employee discount product so keep an eye out for some exciting updates around instant vouchers.

Thanks so much for taking the time to leave us a review. We're delighted with the 10/10 and will work really hard to keep you feeling that way!

Best wishes,
Charlie

  • Reviewer Source 
  • Reviewed on 13/11/2017