--- description: Discover the benefits and disadvantages of Customer Alliance. Learn the software price, see the description, and read the most helpful reviews for UK business users. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Customer Alliance Pricing, Cost & Reviews - Capterra UK 2026 --- Breadcrumb: [Home](/) > [Reputation Management Software](/directory/30750/reputation-management/software) > [Customer Alliance](/software/142408/review-analytics) # Customer Alliance Canonical: https://www.capterra.co.uk/software/142408/review-analytics Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/142408/review-analytics?page=2) > Our platform delivers a comprehensive view on satisfaction metrics at each customer touchpoint > > Verdict: Rated **4.2/5** by 18 users. Top-rated for **Likelihood to recommend**. ----- ## Overview ### Who Uses Customer Alliance? Customer Alliance proudly serves over 5,000 organizations spanning the hospitality, healthcare, automotive, and insurance industries. ## Quick Stats & Ratings | Metric | Rating | Detail | | **Overall** | **4.2/5** | 18 Reviews | | Ease of Use | 4.3/5 | Based on overall reviews | | Customer Support | 4.1/5 | Based on overall reviews | | Value for Money | 3.7/5 | Based on overall reviews | | Features | 4.0/5 | Based on overall reviews | | Recommendation percentage | 70% | (7/10 Likelihood to recommend) | ## About the vendor - **Company**: CA Customer Alliance - **Location**: Berlin, Germany - **Founded**: 2009 ## Commercial Context - **Pricing model**: Other (Free Trial) - **Pricing Details**: Please contact Customer Alliance directly for further pricing details. - **Target Audience**: 11–50, 51–200, 201–500, 501–1,000, 1,001–5,000, 5,001–10,000, 10,000+ - **Deployment & Platforms**: Cloud, SaaS, Web-based, Mac (Desktop), Windows (Desktop), Chromebook (Desktop) - **Supported Languages**: Bulgarian, Chinese, Czech, Danish, Dutch, English, Estonian, European Portuguese, Finnish, French, German, Greek, Hungarian, Italian, Japanese, Norwegian, Polish, Portuguese, Romanian, Slovak, Slovenian, Spanish, Swedish, Turkish - **Available Countries**: Albania, Andorra, Austria, Belarus, Belgium, Bosnia & Herzegovina, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Faroe Islands, Finland, France, Germany, Gibraltar, Greece, Greenland, Guernsey and 33 more ## Features - Customer Experience Management - Response Management - Review Sharing - SEO Management - Sentiment Analysis - Social Media Integration ## Integrations (1 total) - Meta for Business ## Support Options - Email/Help Desk - FAQs/Forum - Knowledge Base - Phone Support - Chat ## Category - [Reputation Management Software](https://www.capterra.co.uk/directory/30750/reputation-management/software) ## Alternatives 1. [Trustpilot](https://www.capterra.co.uk/software/169618/trustpilot) — 4.5/5 (1202 reviews) 2. [rater8](https://www.capterra.co.uk/software/177794/rater8) — 5.0/5 (181 reviews) 3. [Birdeye](https://www.capterra.co.uk/software/152997/birdeye) — 4.7/5 (702 reviews) 4. [Feed It Back](https://www.capterra.co.uk/software/213501/feed-it-back) — 4.9/5 (81 reviews) 5. [TrueReview](https://www.capterra.co.uk/software/210085/truereview) — 5.0/5 (150 reviews) ## Reviews ### "Reliable Survey Program and Customer Support Tool" — 5.0/5 > **Fatture** | *22 April 2024* | Food & Beverages | Recommendation rating: 9.0/10 > > **Pros**: Customer Alliance makes all the survey solution suitable, and customer communications is straightforward. > > **Cons**: Customer Alliance makes all the customer coordination suitable, and no discouragement. ----- ### "Determined Avenue that creates Sustainable Customer Help" — 5.0/5 > **Gestione** | *29 April 2024* | Maritime | Recommendation rating: 9.0/10 > > **Pros**: Customer Alliance brings a direct way of instant customer handling, where all the concerns are rationally addressed. > > **Cons**: Customer Alliance has nothing complicated, and it makes customers needs the priority. ----- ### "Impressive Business Reputation Control" — 5.0/5 > **Othuke** | *29 April 2024* | Security & Investigations | Recommendation rating: 9.0/10 > > **Pros**: Customer Alliance has one of the simplest communication means, where SMS are well utilized. > > **Cons**: Customer Alliance has a diverse option that makes every communication suitable and engaging. ----- ### "Overall it is a good software but needs some improvement." — 4.0/5 > **Zsuzsanna** | *28 July 2017* | Hospitality | Recommendation rating: 6.0/10 > > **Pros**: Easy to use and the support is flexible. The cooperation with Tripadvisor, Holiday Check and Google is great. > > **Cons**: The review post on Facebook appears with a strange picture we would like to personalize it. Some kinds of statistics are missing. > > With Customer Alliance, we can easily follow what happens in our hotels. We can so the necessary steps for investments and create a strategy for review distribution. ----- ### "now we working with since almost 2 years . good and helpful" — 4.0/5 > **Alaa** | *1 August 2017* | Hospitality | Recommendation rating: 8.0/10 > > **Pros**: good reports , easy to use , also with our guest whom subbasement comment there comment that the App it easy to use and it is clear > > **Cons**: it is only working on PC will be better is you create an app working on the smart phones for us as hoteliers to follow our guest reviews at any time no need to wait until i back to my office to see > > trusted feedback from our guest , and using the app on our hotel website to show our guest our quality performances up to date ----- Page: 1 / 2\ Next: [Next page](https://www.capterra.co.uk/software/142408/review-analytics?page=2) ## Links - [View on Capterra](https://www.capterra.co.uk/software/142408/review-analytics) ## This page is available in the following languages | Locale | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | ----- ## Structured Data