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What is FreshBooks?

FreshBooks automates daily accounting activities namely invoice creation, payment acceptance, expenses tracking, billable time tracking and financial reporting. Try it free for 30 days, no credit card required.

Who Uses FreshBooks?

FreshBooks is cloud based accounting designed exclusively for the self employed. Spend less time on frustrating paperwork and more time doing the work that gets you paid!

FreshBooks Software - Dashboard
FreshBooks Software - Invoicing
FreshBooks Software - Mobile
FreshBooks Software - Accounting
FreshBooks Software - Integrations

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Reviews of FreshBooks

Average score

Overall
4.5
Ease of Use
4.5
Customer Service
4.4
Features
4.3
Value for Money
4.3

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Kimani
Kimani
Accountant in Kenya
Verified LinkedIn User
Accounting, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Like human fingerprints, Freshbooks is Unique

5.0 last month New

Comments: Freshbooks have proved to be dependable over the years. It's accuracy and efficiency remain unmatched

Pros:

Using Freshbooks has been a game changer for me and my team. It's interface is friendly and easy to navigate saving us on setting up time and helping us keep everything neatly organized. Freshbook is a unique platform whose touch of excellence in accounting and expense management stood out for me in comparison to other tools in the market. I find it's performance and reliability top notch in functions like generation and invoices tracking which is complete. It's decency in tracking expenses is on its own level. I am also able to execute receipt approvals, billable hours and keep financial records which are the major accounting roles making it an ultimate accounting solution

Cons:

To be honest I have not encountered a single thing I dislike about Freshbooks. As an accountant who have used lots of accounting softwares I can recommend freshbooks to anyone out there for efficient execution of his/her accounting needs

John
Owner, Designer, Coder in US
Design, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Freshbooks is Great... But...

5.0 last month New

Comments: Overall I'm pleased with Freshbooks. There are some things I don't like about it (as indicated in the Cons question.

Pros:

Freshbooks is easy to learn, use, and continue to utilize. It has a clean and easy-to-understand interface. Recurring invoices are sent each month on time. I never have any issues with funds transferring to my bank account.

Cons:

I very much dislike the fact that there are so many additional options blocked behind secondary / tertiary paywalls. I feel that with the price I pay each year most/all of these features should be unlocked. An additional $20 or more per month to be able to automatically charge a saved credit/debit card is ridiculous.

David
David
CEO in US
Verified LinkedIn User
Marketing & Advertising, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Used to be great now it sucks

2.0 2 months ago New

Pros:

A great example of a great company with a cool product that ruined the company and the product when growing. Current app is buggy and slow, critical issues for payment processing and client side billing. Stay away.

Cons:

Bugs and shady pricing techniques. It fails at critical billing stages, making it hard to get paid online.

FreshBooks Response

last month

Hey David, thank you for taking the time to share your review of FreshBooks. Feedback from customers like yourself is important to our team. To ensure your feedback can be shared in detail, or for any assistance you may need, please reach out to our Support Team via https://www.freshbooks.com/contact. ^DM

Adam
Adam
Chief Information Technology in US
Verified LinkedIn User
Information Technology & Services, 10,000+ Employees
Used the Software for: 1+ year
Reviewer Source

FreshBooks – awesome tools, improvable customer service

4.0 3 months ago

Comments: In addition, the time accounting function is simple and allows us to monitor business activities as a whole. It has helped us identify and quantify the time spent on both responsble and non-responsible work, allowing us to adjust costs and be more efficient in our operations. Overall, FreshBooks has made managing our finances and time effective.

Pros:

Using FreshBooks has been a game changer for me and my team. The platfom excels in accounting and expense management, it offers a variety of functions such as generation and tracking of invoices quite complete, it has a history function for better control, this makes decision making easier, in terms of its interface I could say which is friendly and easy to navigate, saving us time and keeping everything organized. With freshbooks it's easy to customize reports and track metrics across multiple projects at once.

Cons:

My experience with FreshBooks has been frustratng at times not because of its tools, but especially when it comes to customer support. Some time ago the live chat option provided quick and helpful responses, this made it easy for me to fix any problem, but now I am forced to send emails that go unanswered for days. And many times they are generic answers, which do not solve anything for me and delay the whole process.

jawad
Owner in US
Hospitality, Self Employed
Used the Software for: Free Trial
Reviewer Source

Freshbooks will start you off 80% off

5.0 2 weeks ago New

Comments: Very good.. servers are connected properly no problems there

Pros:

I liked that they have a free trial and on top of that they starting you off with the first four months at 80% off

Cons:

I mean it's your standard accounting software but I have OCD and wish it was flashier. It's user friendly but dull