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Thought Industries

Thought Industries

What is Thought Industries?

Thought Industries, the #1 B2B customer training platform, enables enterprise organizations to optimize the management and delivery of their client-facing training. More than an LMS, this platform is built to help businesses retain customers through effective, powerful online learning experiences using webinars, events, courses, and incentive-based engagement tools. Build, deliver, monetize, and analyze all aspects of your learning initiative from our consolidated, cloud-based platform.

Who Uses Thought Industries?

With the TI Enterprise Learning Cloud, manage your entire learning business with one platform that enables you to easily meet your customers' needs at the right time, pace, and place.

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Reviews of Thought Industries

Average score

Overall
4.6
Ease of Use
4.2
Customer Service
4.4
Features
4.2
Value for Money
4.4

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001

Find reviews by score

5
65%
4
29%
3
5%
1
1%
Abbie
Abbie
Operations Coordinator in US
Verified LinkedIn User
, 501–1,000 Employees
Used the Software for: 2+ years
Reviewer Source

I love using this software! Robus functionality with easily customizable settings.

5.0 6 years ago

Pros:

It's easy to use and customize things, and when I don't know how to do something there's a robust help site I can go to for information. The platform is capable of every function we need and they are always making improvements and adding functionality so we can stay cutting edge. I love that we're able to offer some education for free, and other courses at a cost for users. TI makes it easy for us to do both and the detailed reporting helps us track information about all of the users visiting the site. I genuinely love using this platform.

Cons:

The platform can be a bit pricey, but you get what you pay for and in my book, this is well worth the investment.

Mark
Salesforce Administrator in US
Financial Services, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Superior usability at a realistic cost!

4.0 5 years ago

Comments: Our customers are able to navigate throughout their portal effortlessly, thanks to the ease of customization of the UI. Personally, I enjoy the administration accessibility and implicitness.

Pros:

I am attracted to the modern, sleek design of the platform, as well as the ease of integration.

Cons:

I do not enjoy the limitations on logging in as other users for discovery / troubleshooting purposes. The home/manager portal buttons atop the page are confusing and change based on where you are on the site, this is confusing to most of my internal users.

Thought Industries Response

5 years ago

Thank you so much for your review! Our team is currently fixing button consistency across the platform as part of our initiative to ensure a consistent experience across Manager pages. As far as trouble-shooting goes, your CSM will be in touch to get more information and see how we can best support you! We appreciate the positive review! We rely on your valuable feedback to continually improve our platform.

Verified Reviewer
Verified LinkedIn User
Machinery, 10,000+ Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

A lot of potential, but not ready for the big leagues

3.0 3 years ago

Pros:

Focus on customer training, whereas most learning platforms are primarily for HR and internal training. Thought Industries is built to distribute (and sell) training to customers. Also great features for Panoramas, or customized environments for specific customers.

Cons:

I feel they struggle with usability and flexibility. It's one of the clumsiest CMS's I've worked in as a developer, and feels like they're figuring out how to build this system as they go. That's a bit frustrating when you're building customer-facing content... UI and UX are critical, and they are lacking here. Additionally, they have struggled to distribute content on a global level, though that was one of our requirements during our evaluation and sales discussions. We've faced significant issues with compliance, payment, and legal issues outside of the US.

Alexandra
Customer Success Specialist in US
Higher Education, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

A Growing Product With Lots of Potential

5.0 3 years ago

Comments: We have grown with TI. They do a good job of trying to meet us where we are.

Pros:

I do like that TI is working to improve the platform all the time. They aren't afraid to roll out new features to stay relevant.

Cons:

We have had several instances where things stopped working as expected, and users admins were affected. Sometimes things change in TI without warning that affects our users, and it puts us in a difficult spot.

Thought Industries Response

3 years ago

Hi Alexandra! We wanted to take a moment to thank you for sharing your thoughts and experience which will be shared across our teams. We appreciate your partnership and look forward to continuing to grow with you!

Giovanna
Instructional Designer in US
Computer Software, 1,001–5,000 Employees
Used the Software for: 6-12 months
Reviewer Source

As we near full launch of our school...

5.0 3 years ago

Comments: Overall, my experience with Thought Industries has been extremely positive. It is a fun project to get off the ground, and we're looking forward to a full launch of our school in Q1 2022. Our beta periods and smaller launches have gone very well so far.

Pros:

I have found the overall school configuration and course authoring easy to use. There are many ways to customize the learner's experience. The people at Thought Industries are great to partner with, especially [SENSITIVE CONTENT]. She helped our team navigate all the parts to get our school up and running. Additionally the support team members I've encountered [SENSITIVE CONTENT] are very thorough, with quick replies & recorded video explanations. The Office Hours and the academy are great resources for learning the platform.

Cons:

The reporting continues to evolve, and I appreciate that movement forward. However, understanding how the report "dimensions" match up with the fields of the platform is not always clear, as different wording is used. So that takes a bit of trial and error. Additionally, I wish there was more ability to target messaging to different Panoramas at the page and course detail sidebar levels. Finally, the learning paths could benefit from more customization options.

Thought Industries Response

2 years ago

Thanks so much for the review, Giovanna. Really appreciate the kind words and am especially happy to hear you're enjoying working with our teams. We love your team, you all have been so organized, patient, and creative during the implementation process. Thanks for all your hard work. Additionally, we definitely will take the feedback around some of the areas for opportunity. 2022 is going to be a great year. If you have any specific further questions, feel free to reach out to your CSM, James W.