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What is Fresha?

Fresha is the only subscription-free appointment booking software for beauty and wellness. Everyone gets unlimited bookings, locations, team members and notifications. Boost your sales and attract new clients by accepting online bookings directly through Google search, your Facebook and Instagram pages, and your website. Clients are easily kept up to date via automated texts, emails and the mobile app. Fresha has zero monthly fees with optional paid features, including card payment processing.

Who Uses Fresha?

Over 450,000 beauty and wellness professionals across the globe trust Fresha to power their businesses. It is the world’s most popular booking software for salons, barbershops and spas.

Where can Fresha be deployed?

Cloud-based
On-premise

About the vendor

  • Fresha
  • Founded in 2012

Fresha support

  • 24/7 (Live rep)
  • Chat

Countries available

Albania, Algeria, Angola, Anguilla, Antigua & Barbuda and 168 others

Languages

Brazilian Portuguese, Bulgarian, Croatian, Czech, Danish and 19 others

Fresha pricing

Starting Price:

Not provided by vendor
  • No free trial
  • Yes, has free version

Fresha has a free version and does not offer a free trial.

Pricing plans get a free trial

About the vendor

  • Fresha
  • Founded in 2012

Fresha support

  • 24/7 (Live rep)
  • Chat

Countries available

Albania, Algeria, Angola, Anguilla, Antigua & Barbuda and 168 others

Languages

Brazilian Portuguese, Bulgarian, Croatian, Czech, Danish and 19 others

Fresha videos and images

Fresha Software - Fresha appointment scheduling
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Features of Fresha

  • Alerts/Notifications
  • Appointment Management
  • Appointment Scheduling
  • Automated Scheduling
  • Availability Management
  • Billing & Invoicing
  • Booking Management
  • Calendar Management
  • Calendar Sync
  • Client Database
  • Client Management
  • Confirmation/Reminders
  • Customer Database
  • Customisable Branding
  • Customisable Forms
  • Debit/Credit Card Processing
  • Electronic Payments
  • Email Marketing
  • Email Reminders
  • Employee Management
  • Faculty/Staff Management
  • For Barbershops
  • For Medical Spas
  • Gift Card Management
  • HIPAA Compliant
  • Inventory Management
  • Loyalty Program
  • Marketing Automation
  • Mobile Access
  • Multi-Location
  • Online Booking
  • Online Payments
  • Payment Processing
  • Payroll Management
  • Point of Sale (POS)
  • Recurring Appointments
  • Reminders
  • Rescheduling
  • Staff Management
  • Website Integration

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Ovatu is world-class booking software at the best price. Your bulletproof toolkit for managing appointments.
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We're here to streamline the small stuff, so you can focus on running your business rather than the other way around.

Reviews of Fresha

Average score

Overall
4.9
Ease of Use
4.9
Customer Service
4.8
Features
4.7
Value for Money
4.8

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Celeste
Celeste
Beauty Therapist in South Africa
Verified LinkedIn User
Health, Wellness & Fitness, Self Employed
Used the Software for: 2+ years
Reviewer Source

Best point of sale system

5.0 7 months ago

Comments: Exceptional.
There hardly ever is an issue with the app, but when there is, the turnaround on client service enquiry is just a little slow. Happy none the less.

Pros:

I have worked with many POS systems and this is by far my favorite one. The fact that I can manage everything from my phone is a massive bonus! Easy to use and the developers have really thought of every aspect of running a beaty business. Thank you Fresha!

Cons:

The fact that I cannot copy a voucher number onto my phone from the 'voucher purchased' list to paste at checkout when a voucher number is asked. It used to be like this in the beginning but was changed with the latest updates. Now I have to write down the number before I can check out a client on my phone.

Maya
CEO in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

System is Intuitive

5.0 7 months ago

Comments: I am UTTERLY pleased. After a NIGHTMARE of crappy customer service, buggy system, and overall a NEVER AGAIN experience without last system (vagaro) Fresha was just that a breath of FRESH-Air.

Pros:

The system is very intuitive. It is easy to learn and use. It is easy to set up the catalog - for everything and I love how you can quickly move things to be in a different order than just in the order they were made. You can send forms manually there is a GREAT product and inventory tracking system. their customer Service is TOP NOTCH, I especially recommending spending the money to get an account manager- totally worth their weight in gold and is VERY reasonably priced.

Cons:

Is it perfect? Nope they have some things to address. Even with the issues that need to be addressed, this is, by far, the best system I have used. I have used Massagebook, Square, Vagaro, Wix, and Meevo. I am highly impressed and LOVE my account manager (can’t remember the title you all give them).

Alternatives Considered: Boulevard, Square Point of Sale and Meevo

Reasons for Choosing Fresha: Gaslighting customer service reps, antagonistic to non Christians, buggy systems, terrible GUI, charge you to death for EVERY single thing- the list is exhaustive.

Switched From: Vagaro

Reasons for Switching to Fresha: Price, percentage for credit card processing (1% lower!!), the way the product worked

Nish
pic in US
Pharmaceuticals, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Pharmacy vaccine appointments are never an issue

5.0 last month New

Pros:

WE ABSOLUTELY LOVE using fresha at our community retail pharmacy! We are independent so we dont have any fancy apps that book our appointments for us! So we started looking online to see if there was anything that we could use that would help us with appointment scheduling! Im sure everyone knows in the pharmacy world that booking appointments for covid vaccines, flu vaccines, and all other types of shots is very difficult during the fall season! this makes it so easy and we even color coordinate our shots so its clear and easy to see

Cons:

Fresha charges for text messages to send to people that make appointments which as a small business you may not want to opt into. We actually don't opt in as its pricey however we would love to if it becomes available for free or at least cheaper

Valerie
Owner in US
Cosmetics, Self Employed
Used the Software for: 2+ years
Reviewer Source

Use with caution

2.0 11 months ago

Comments: I tried updating my bank account information and it took MONTHS! The process is so incredibly difficult that it makes me want to just find a better software. You have to upload several documents, wait for it to be verified which can take weeks, then you have to take your card terminal offline and wait for it to be reprogrammed which takes several days, then you have to re-board your terminal which can be tricky. Then for some reason after doing all of these steps, it was still depositing funds into my old account. Now they want me to re-do everything and then update ALL the booking links on my website. This is a nightmare. I was able to create a square account and have my bank verified instantly, so I will just use that from now on and even though the card fees are slightly higher, I'm still saving without all the hidden fees and 20% commission that these thieves try to take.

Pros:

Very simple for people that just need a basic software

Cons:

Hidden fees like charging 20% for "new clients" even if they are existing clients that book with a new account. Sometimes existing clients will forget their password and just create a new account to book an appointment out of ease. Fresha claims they will recognize emails and phone numbers and not classify them as a new client but this is false. They will charge you 20% and the software doesn't allow you merge the clients together. You have to delete the new account your client created and then re-book with their existing account and then try to help them get a new password. It's absurd.

Verified Reviewer
Verified LinkedIn User
Design, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Easy to make reservations from the website

4.0 2 weeks ago New

Pros:

It’s easy to see what’s available and what services the stores/companies provide, and easy to make an appointment with the app.

Cons:

It’s not that obvious to find the exact service I’m looking for, if we can contact the stores (like leaving messages) directly from the website, it would be great