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choose better software

What is Weave?

Weave is the all-in-one experience platform for small- and medium-sized healthcare businesses. From the first phone call to the final invoice and every touchpoint in between, Weave connects the entire customer journey. Weave’s software solutions transform how local healthcare providers attract, communicate with and engage patients to grow their practice. To learn more, visit getweave.com.

Who Uses Weave?

Any business managing clients and phone calls, such as dentists, doctors, optometrists, spas, chiropractors, or even car wash operators-- Weave is the organizational tool all office managers need.

Weave Software - Promote your business, get discovered, and win more business with Weave’s simple and effective review management tool.
Weave Software - Collect more with less time, effort, and hassle. Weave Payments is the full payment processing solution that offers multiple contactless payment options that let your customers pay the way they want, whether they’re in the office or miles away.
Weave Software - Practice analytics gives you an in-depth look at trend data to bring back patients with unscheduled treatment, canceled appointments, and other priority patients.
Weave Software - Schedule more appointments, reduce no shows and impress your customers every step of the way – all without tying up your staff’s time.
Weave Software - Know more about your customer as soon as you answer the phone. Contact info, every interaction, any follow ups or tasks at your fingertips so you can provide the best experience possible.

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Reviews of Weave

Average score

Overall
4.3
Ease of Use
4.5
Customer Service
3.9
Features
4.3
Value for Money
4.1

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Mathew
Mathew
Reception in Canada
Verified LinkedIn User
Veterinary, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

Weave, bringing communication to the future

5.0 12 months ago

Comments: Super happy with it and wish more businesses used it.

Pros:

Having the ability to message clients instead of calling for everything is a big time saver

Cons:

I don't love that it does not directly attach to the medical record

Anthony
assistant suspervisor in US
Health, Wellness & Fitness, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

IT and scheduler

5.0 3 weeks ago New

Comments: Overall my experience with weave is an A+ rating

Pros:

The thing i like most about weave it's in t effectiveness and its efficiency.

Cons:

the customer service response regarding critical issues and its time zone

Verified Reviewer
Verified LinkedIn User
Medical Practice, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Works great, until it doesnt.

3.0 8 months ago

Pros:

Ease of implementation and use. Shipped hardware to our office, very little setup, almost plug and play. Rarely has issues with phones.

Cons:

Customer support is lacking in some concern. We started getting patients complaining about not getting sms messages. Looking into it, about 10-11% of all of our messages do not make it to the patients that want it. Over a month working with a support agent that can not / will not figure out the problem. Taking our office with combing through 1000s of sms messages to find ones that didnt go through. Get told that it has to do with how our website is setup. Fix that per their instructions. Nothing changed, and they refused to help or elaborate further. Contacted support over the phone and asked for a supervisor. They took my information and no one ever called of followed up. We will be switching to a new provider at this point.

Desiree
Patient Care Coordinator in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Weave is Great!

5.0 4 months ago

Comments: Weave has helped our office with overall efficiency.
We are able to send forms prior to their appointments easily manually or have them automatically sent out for specific appointments.
We are able to text or email forms. We can text patients who chose that option of communication to help with lowering phone calls.
The ease of looking at the transcripted voicemail or listening via the app or phone is helpful as well.
We can schedule emails to be sent out each month as well for special events or closure notices.
We can also schedule bulk texts to go out for the times we only need to send it to specific patients instead of a mass message.

Pros:

Ease of communication and efficiency improvement across the office.

Cons:

The glitches that happen every so often. Still, updates that could be done to better it.

Mercedes
Office Manager in US
Medical Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Weave is and amazing software!

5.0 3 weeks ago New

Comments: We have been overall very happy the Weave and recommend to other dental offices.

Pros:

Phone system and texting capability is great

Cons:

The new updated format is taking time to learn

Danielle
Office Manager in US
Hospital & Health Care, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

We love Weave

5.0 3 weeks ago New

Comments: Fantastic, we have tried other platforms and always come back to Weave!

Pros:

We love how it is all in one app! Customer service is outstanding and we can always get questions answered quickly!

Cons:

The online scheduling app does not work with our office.

Danielle
Office Manager in US
Construction, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Weave Review

5.0 3 weeks ago New

Comments: It has helped our field workers be able to communicate with customers without giving their own personal cell numbers to clients

Pros:

That you can communicate with customers no matter where you are.

Cons:

Sometimes that features, like images, do not show up on the mobile app

Erin
Professional Relations Coordinator in US
Medical Practice, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

A great tool for a specialty office

5.0 3 weeks ago New

Comments: Weave is a great tool to make all of our patient communications easy and automatic. I love having all of our main tools in one easy-to-use portal.

Pros:

Weave makes all our patient communications easy!

Cons:

There are very few things I dislike about weave. If I had to say one thing, setting up the auto-messages to be exactly how we want is a bit challenging & time consuming, and sometimes doesn't work intuitively.

mckenzie
Office Coordinator in US
Medical Practice, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Highly recommended

5.0 3 weeks ago New

Comments: Love every aspect of weave, love how the customer service reps are on it when there is a issue.

Pros:

All the amenities that come with the software

Cons:

no complaints with this software.. other then when confirming patients a couple days out if they respond with a C it will not automatically confirm these appointments. You have to manually go in and change confirmation

George
George
manager in US
Verified LinkedIn User
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source
Source: GetApp

Weave has terrible customer service.

1.0 7 months ago

Comments: Very negative. We had 2 locations with weave and acquired a third. That location already had an exisiting weave account so we just needed to transfer the ownership and set up the same features. It is a month and a half later and it still doesn't work. My so called account representative [sensitive content hidden] is unreachable and does nothing. We are now looking to switch all of our locations to a different provider

Pros:

Great if it actually works, but the second you have a problem its good luck

Cons:

If there is an issue good luck getting it fixed

Weave Response

7 months ago

George, we’re sorry to hear about this experience. We’re focused on making our Customer Support experience best in class. Can you contact us at [email protected] so we can escalate your issue with our Customer Success team?

Gene
IT Medical Records Project Manager in US
Hospital & Health Care, 51–200 Employees
Used the Software for: 2+ years
Reviewer Source

Great System for your Business

5.0 7 months ago

Comments: I love it! It is by far, light years far, more useful than our previous MiTel system.

Pros:

Ease of implementation, the system is robust, and it can put up with me and our patients pounding away at it relentlessly all day.

Cons:

So far, I am not completely sold on the New Weave Experience. There are critical things that I can do in the Legacy App that I am unable to do in the New Experience.

Weave Response

6 months ago

Hi Gene! Thank you so much for your review and feedback. Would you be willing to email me at [email protected] so our product team can follow up on your New Weave Experience feedback? We are always looking to improve!

Brant
Owner in US
Medical Practice, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Patient interaction improvement has been off the charts.

5.0 6 months ago

Comments: The overall weave is a great product, and the customer service is fantastic. Not thrilled with sales team that told us we had the appointment reminders capacity.

Pros:

The ability to communicate with patients quickly, efficiently, and professionally in multiple platforms has raised our customer service!

Cons:

Weave is not integrated with our software as of date and appointment reminders were one of the main reasons I signed up with weave.

Julie
Owner in US
Hospital & Health Care, 2–10 Employees
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Highly recommend Weave

5.0 4 months ago

Comments: We’ve been very pleased since transitioning to Weave in our office. It’s very user-friendly and provides helpful monthly analytics for our practice. Overall it has saved us time and allowed our office to run more efficiently.

Pros:

User friendly, has made our office run more efficiently on a daily basis

Cons:

I would like more formatting options for digital forms

Vicki
Office Admin Asst in US
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

One-Stop Info on your patient!

5.0 4 months ago

Comments: Good! Support is helpful. I appreciate the interaction available between the phones and the app, Too!

Pros:

The app! Tells us so much! It's quick and easy to access.

Cons:

Forms are troublesome. More write-backs would be nice.

ANDREA
Centralized Billing Manager in US
Medical Practice, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Love this app for remote working

5.0 9 months ago

Comments: Awesome app, love that I can use remotely

Pros:

I work remotely and the clinic and I as well as other remote billers can communicate quickly and efficiently

Cons:

i do not dislike anything that I have utlized so far

Raven
Practice Manager in US
Veterinary, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Very Satisfied

5.0 4 months ago

Comments: This has brought a better approach to managing high call volume with limited staff. A lot of customers like the easy responses to confirming appointments via text and the payment options.

Pros:

The app is easy to use and simple to navigate through.

Cons:

The desktop app can recommend an update several times a day and make you sign in again. Updates are a good thing, but once a day would be recommended vs 3 times a day.

Laura
Office Manager in US
Veterinary, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Weave updates continue to impress

4.0 4 months ago

Comments: Overall, our office has had positive experiences with Weave. We have given a lot of feedback to the company and have appreciated the new updates that the company continues to improve. The option to view the upcoming schedule through the Weave application has been one of my favorite parts of this software. The ability to look at our office schedule from my cell phone has been extremely helpful when our office is without power. I also appreciate the ability to receive calls through our office on my cell, with just a couple of clicks.

Pros:

Our office has appreciated the ease of use of both the desktop and mobile applications on our phones. We can quickly communicate with our customers and with one another through private team chats.

Cons:

Weave is a VOIP system, and have experienced issues with internet connections. We have occasionally struggled with static feedback with calls, both received and those called out. We have sent reports to the company and hope they continue to improve these problems.

Jennifer
Office Manager in US
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 6-12 months
Reviewer Source

A Great Tool For the medical or dental practice!

5.0 4 months ago

Comments: Very positive. We upgraded from an old phone system to Weave phones, that are not only nice units and mobiles, but also have the integration with our software. We also use them as our fax service, so we were able to drop the old company we were using for faxes.

Pros:

Fabulous internet based phone system, with caller ID and integration into our software. Weave gives us info on the patient calling through an app on the screen, that includes important info like next appointments, balances due, etc.

Cons:

Sometimes in the app you have to do a lot of back clicking to get to the home screen, which can be a little annoying.

Fatima
Front Desk Coordinator in US
Medical Practice, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Briliant App

5.0 4 months ago

Comments: I have been using Weave for 2 years now. I found it to be very easy. It's recording service is a major convenience. It is a brilliant app.

Pros:

The effectiveness, proficiniency along with it's efficiency with which it works for business is amazing.

Cons:

Can not delete the sent messages! Further there is no highlighting or bold options in text.

Nicole
Practice Manager in Canada
Veterinary, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Review of Weave

4.0 7 months ago

Pros:

I like that we can use the phone for texting and calls. I love having the calls recorded

Cons:

The reminder system needs work. The reminder emails just state that the patient is due but now what it is for

Weave Response

7 months ago

Hi Nicole! Thank you for your review and your feedback. Our product team takes feedback very seriously, and we appreciate your thoughts. Your feedback will be passed on to our product team.

Savannah
Office Manager at Dental Practice in US
Medical Practice, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Weave Elite Plan Upgrade

5.0 3 weeks ago New

Comments: The technology that is offered by weave is great. Very helpful when it comes to patient communication and efficiency. But, as for the onboarding and training process, some improvements could be made there.

Pros:

What all weave has to offer. The elite plan is a great plan.

Cons:

The lack of training. It seems as if the amount that we spend each month should cover some sort of one on one training at no additional charge.

Meagan
Practice Manager in US
Veterinary, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Vet Clinic Review

5.0 7 months ago

Pros:

Love the convenience of usage. All things within one app, texting, review requests, voicemail, caller ID, etc. Also very nice to be able to easily upload our monthly on hold message and listen to call records as needed.

Cons:

Not integrated without practice management software so we manually have to upload our client list to utilize caller ID. This is time consuming.

Linda
Dental Hygienist in US
Health, Wellness & Fitness, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Weave feedback

5.0 7 months ago

Pros:

I like that we can have it on our phones and are able to check our schedule outside of work.

Cons:

I haven’t encountered many problems or there isn’t something specifically that I don’t like about it.

Olivia
FOA in US
Medical Practice, 51–200 Employees
Used the Software for: 6-12 months
Reviewer Source

Optimis Corp Review

5.0 5 months ago

Comments: Our overall experience has been an easy switch from using Spectrum from our phones and fax machines. It is easy to contact all of our patients and get back to them as well in a timely manner.

Pros:

What I like most about Weave is how easy it is to use our voicemails and SMS. We can easily have patient text us over referrals and authorizations, while we send appointment reminders.

Cons:

There is nothing our clinic dislikes about Weave, it works great for the companies needs.

Victoria
Receptionist in US
Hospitality, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Best Platform for Communication

5.0 9 months ago

Pros:

Designed in a very easy and straightforward way.

Cons:

It does not provide an email blasting platform.