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What is QuickBooks Online?

QuickBooks Online is the ideal solution for accounts payable professionals, providing powerful tools to streamline your payment processes. Trusted by over 7 million users worldwide, QuickBooks helps you manage & track expenses, and stay on top of your cash flow—all from one easy-to-use platform. Automate bill payments, track due dates, and manage multiple payment methods efficiently, all while staying organized. With real-time reporting, you can ensure accuracy and make data-driven decisions quickly. Enjoy the flexibility to work from anywhere and access your accounts with ease. You can also integrate QuickBooks Online with your existing systems to enhance your workflow. Best of all, try it free for 30 days and experience the benefits firsthand.

Sign up now to get 50% off your first 3 months or 50% off for the first year! This is a limited-time offer only available with QuickBooks.

Who Uses QuickBooks Online?

QuickBooks Online is perfect for small and medium businesses, offering smart tools to manage finances, track expenses & streamline processes. Save 50% off for 3 months!

QuickBooks Online Software - QuickBooks Online customize layout for dashboard
QuickBooks Online Software - QuickBooks Online dashboard view
QuickBooks Online Software - QuickBooks Online transactions
QuickBooks Online Software - QuickBooks Online sales transactions
QuickBooks Online Software - QuickBooks Online manage supplier information

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Reviews of QuickBooks Online

Average score

Overall
4.3
Ease of Use
4.2
Customer Service
4.0
Features
4.3
Value for Money
4.2

Reviews by company size (employees)

  • <50
  • 51-200
  • 201-1,000
  • >1,001
Rick
Rick
President in US
Verified LinkedIn User
Chemicals, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Great On-Line Software - Easy to use

5.0 last month New

Comments: Been using it for about 10 years and also for payroll and we are very happy with it. I like how it pays all your taxes on time for you.

Pros:

Easy to use and if you need help they call you back very fast and fix the problem

Cons:

Is a little pricy but in the big picture it's well worth it. Only other thing it's always updated with the newer software and you get surprised that all of a sudden things are different.

Jay
Admin in Argentina
Food & Beverages, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Overall,does what it should do...

4.0 3 weeks ago New

Pros:

Easy to use from anywhere you need to login with tons of features

Cons:

There are some regular bugs happening and the snap receipt option is lacking in terms of user management and recognition algorithms. In addition their processing fee is high for businesses with large amounts of transactions

Bethany
CEO in US
Accounting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Never Again

1.0 last month New

Comments: It's exhausting, the AI features are constantly wrong. Income is easily duplicated. Expenses end up magically deleted.

Pros:

It's well known, complex to use correctly so it makes it easy to get clients.

Cons:

Pretty much everything. It got to point I was tired of fighting with the software that I moved all clients off of it.

Susan
CPA in US
Accounting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Don't be lured from QB Desktop to Online. You won't like it.

1.0 3 months ago

Comments: Poorly designed program. There are much better options out there if Intuit is going to force people off Desktop with their ridiculous price increases.

Pros:

Cloud based that I could access from anywhere

Cons:

Just about everything else. It's menus are poorly designed, and even accounting professionals have difficulty figuring out how to enter various transactions. Something as simple as "Make deposit" or "Enter credit card transaction" requires digging. The reports are terrible. The initial Chart of Accounts that new clients are set up with is horrendous. Most small businesses don't need half the accounts they start you out with, and there is no way to Delete after they are set up. When you click on the dropdown menu to find the right account when entering a transaction, there is no rhyme nor reason to the order they show up in, unlike Desktop where the Assets were on top, then Liabilities, Equity, Income & Expense all sorted alphabetically. The column widths are not set correctly by default - some are way wider than they need to be, others like the Memo column are chopped off so you can't see half of what was entered there. You can then mess around with it to try and resize everything, but when you print it doesn't looks like the screen and is still not legible. Most CPA"s I know have just given up and instead export the report to Excel and them modify it there (big time waster). In addition, Intuit has ads embedded everywhere in their software to try and promote all their other products and services. They also try to lure clients over from Desktop with cheap initial pricing. We've all seen what they did with the Desktop pricing, which has gone up over 800% in 4 years. Never have I seen a company that had accumulated 25+ years of Goodwill with happy customers destroy their relationship with them in such a short period of time.

Shelby
Business Manager in US
Education Management, 51–200 Employees
Used the Software for: 1+ year
Reviewer Source

Excellent Product

5.0 3 weeks ago New

Comments: Overall, switching from the desktop version to the online version has been great. I am able to do work on stuff from here in our office and our remote accountant is able to complete tasks from wherever he is. It has been a significant improvement for us.

Pros:

What I like most about QuickBooks Online is the ease of access from wherever I need to access it as well as all approved users being able to access online rather than having to be in our office on our server.

Cons:

What I like least about QuickBooks Online was simply having to learn how to use if after switching over from an outdated desktop version. We did not keep up with updates so it was very much like learning an entirely new system for me.

Mary
Office Manager in US
Health, Wellness & Fitness, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Better than before, but still room to improve

4.0 2 months ago New

Comments: QBO is improving but still not up to the standard of the desktop version.

Pros:

The ability to access my books from anywhere.

Cons:

Many desktop features are not available.

Naomi
Owner in US
Accounting, Self Employed
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Reliable accounting software

4.0 2 months ago

Comments: I have used QuickBooks for years and can't see myself using another accounting software.

Pros:

I enjoy the ProAdvisor program. It has wonderful features and excellent training. I also like that there are tools that make it easier to handle accounting in one place. I don't have to contact customer support often, but when I do, my issue is handled quickly.

Cons:

I would like to see the sales tax area updated. Sometimes, bank connections get frustrating.

Jennifer
Legal Administrator in US
Law Practice, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Quickbooks Review

5.0 2 months ago

Comments: We use QBO for all our accounting functions.

Pros:

Ease of use from general paying of bills, creating invoices and running financial reports.

Cons:

Vendor issues with different vendor addresses. You have to tweak the vendor names.

Steven
Operations and Finance in US
Facilities Services, 11–50 Employees
Used the Software for: 1+ year
Reviewer Source

Great Product; Easy to Use and Configure

4.0 2 months ago

Comments: Used Desktop online for more than 10 years. Moved to QBO in 2023. Like the ability to access data across multiple devices.

Pros:

Easy to configure, manage and use this system.

Cons:

Would like to have more features tailored to construction project management. Also, not thrilled with pricing.

Hannah
CEO in Canada
Marketing & Advertising, 2–10 Employees
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

Good but expensive for what it is

4.0 last month New

Comments: I liked QuickBooks but ultimately decided to use a less expensive software because they had the same features.

Pros:

It was super easy to use and set up to get my business off the ground.

Cons:

It was more expensive compared to other software that does the same thing.

Beck
Owner in Canada
Accounting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

QBO is a game changer!

5.0 4 months ago

Comments: Overall, QuickBooks Online has been a game changer. It takes so much of the stress out of bookkeeping. Clients love how it frees up their time, automates processes, and simplifies tax prep. It’s easy to use once you’re up and running, and the ability to see exactly where your money is going with clear reports makes managing a business way less overwhelming. For me, it’s an essential tool I recommend to almost everyone​​​.

Pros:

The automation is a lifesaver. It pulls in bank transactions automatically, which means no more manual data entry. The ability to attach receipts directly to expenses is a huge bonus too, especially when it’s time for taxes. Everything’s in one place, and the reports are quick to run, giving a clear snapshot of your business whenever you need it.

Cons:

The learning curve can be a bit steep at first, especially if you’re moving from Excel or another system. Some clients have felt a little overwhelmed getting everything set up, but once you’re past that, it’s really smooth. Also, the pricing can feel high for small businesses just starting out, especially if you add on extra features like payroll.

Angela
Angela
Faith based Accountant and Digital Products Creator in US
Verified LinkedIn User
Professional Training & Coaching, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Alternatives Considered:

QB still remains the Boss of Accounting Software Systems!

4.0 5 months ago

Comments: I am enjoying using the online version and look forward to all the incentives for bringing and setting up clients, like revenue share and affiliate commissions. QB still remains the easiest and most valued bookkeeping software that I will recommend. There are video tutorials for literally everything.

Pros:

I love how everything updates automatically for the client when entering as the accountant. Bank reconciliations are an absolute breeze as well when you link bank accounts.

Cons:

I miss being able to use the standard shortcuts that are available with the desktop version making things easier to keep your hands on the keyboard for faster entry. I am learning a few alternatives though as I go.

Susie
Accounting Manager in Canada
Accounting, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Used QBO since it started

4.0 4 months ago

Comments: QBO is an efficient program. I do recommend it to clients and works well for simple companies.

Pros:

Batch processing features Accountant tools

Cons:

It still needs to improve to the Desktop level Does not have a back up feature for all versions

Casey
Owner in US
Consumer Goods, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Best Software For Business

5.0 4 months ago

Comments: My overall experience has been a positive one. It has everything I need to run a small business. It gives a sense of relief. I Do

Pros:

I really oved using QuickBooks Online. I started a small business selling my sewn goods and QuickBooks helped me with so much. It made it easy to keep an eye on the money coming in, how much I was spending on supplies. It also helped me plan for saving for taxes as well at the end of the year. I really enjoyed how it tracked inventory and made it easy to make estimates and invoices.

Cons:

Sometimes the online version would have connection issues and I would have trouble login into my account.

Jenn
Administrator in Canada
Consumer Services, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

Horrendous Program

1.0 4 months ago

Comments: QuickBooks Online is horrendous. The system is slow to do anything, it seems every task takes longer than QuickBooks Desktop. It takes days to process payments; keep being told a "glitch" that flags EVERY payment as suspicious. Clients are getting angry it takes so long to process payments. The system cannot handle the size of the payments going through; although only a few clients pay by credit card, the ones that do is disastrous. We will be canceling the payments add-on. I am trying to get ALL my clients off QuickBooks online and to go to a different program.

Pros:

The only positive it is not ties to one computer and can be accessed anywhere

Cons:

The system takes too many steps to do a task, it does not receive payments effectively from clients. The customer service is absolutely useless and does not care about anything.

Whitney
Owner in US
Consumer Goods, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

All in One Business Accounting and Sales in One App

5.0 4 months ago

Pros:

I love how it has all accounting and bookkeeping along with checking account and invoicing and point of sale options all in one program.

Cons:

I don’t like that it’s quick to freeze your account and take so dang long to unfreeze on a whim over legitimate transactions.

Devlin
Owner in US
Recreational Facilities & Services, Self Employed
Used the Software for: 1+ year
Reviewer Source

Alternatives Considered:

Best Software for Businesses, however not for personal finances

4.0 5 months ago

Comments: I had purchased multiple accounts after speaking with a representative. I did one for our business, and they had told me that I could manage our personal finances on the other one. I found that using this software to try and manage personal finances was not as great as other software out there. However for business, this is hands down the best software that I had used. I recommend this for businesses, however do not recommend them for personal finances to help build budgets and have more control.

Pros:

Quickbooks has great automation features and the ability to connect a wide range of accounts for your business.

Cons:

As a newer customer not as familiar with QuickBooks, I found that navigating at times was sometimes difficult until you learn the buttons or locations.

Jamie
Account Manager in US
Staffing & Recruiting, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Alternatives Considered:

QBO is the way to go

5.0 4 months ago

Comments: Amazing! Easy to use. I love the training options as well

Pros:

Well the fact that it is online is amazing! We have admins that use Mac and we have some that use windows and with QBO it integrates easily with all.

Cons:

It seems to flow seamlessly and the only time I’ve had issues it would be on the connection side not QBO

Tyler
Owner in US
Construction, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Cookie cutter as it gets.

2.0 4 months ago

Comments: You can tell that QuickBooks is starting to integrate directly with other services which has its pros and cons. The fact that it’s prettty specific on certain integrations makes it seem more like a limiting monopoly than a truly large business asset you can’t live without. It’s pretty telling when any good accountant dreads having to work within QuickBooks to do any accounting. It’s more of a hub for people that need basic, limiting accounting, that are willing to integrate other apps that have partnered or are owned by QuickBooks. The cost you pay you would think their would be more of a CRM integration with QuickBooks or a sister product for overall business management and quoting/invoicing. However, we’re planning to totally move away because the cost has gotten insane.

Pros:

The ease of access, desktop to mobile. The loan options they have were pretty cool, and were better deals than other banks.

Cons:

Where do I start? Everything is extremely limiting and cookie cutter. It’s very expensive for not having any sort of customization of invoices or estimates. The fact you can hardly get ahold of a live person that isn’t just a call center tech is aggravating. QuickBooks needs to understand that a business presentation to a client can make or break jobs, yet it gives very limiting options to how you can present.

David
Principal in US
Architecture & Planning, Self Employed
Used the Software for: 6-12 months
Reviewer Source

Not as intuitive or user friendly as I'd hoped

3.0 3 months ago

Comments: If I had a chance to consider other accounting options for my business, I would absolutely look into them. I've found Quickbooks to be marketed as an easy to use tool for small business, but the reality there's way more technical knowledge that isn't particularly clear how to use, and I would imagine most people will run into things they aren't sure how to solve, and thus Quickbooks is trying to make more money on the back end by charging for help to use their tool.

Pros:

I like that in theory, it's set up for relatively easy access as a small business with an affordable price for the basic package, I like the interface, but it is quite a bit more complex than I'd first thought.

Cons:

Quickbooks has so many things built-in that aren't clear how to use for a small business owner without lots of experience with the platform or accounting. There are features that are excluded in the basic package which seem like unreasonable limitations. Making revisions within Quickbooks to invoices/payments in the past without having it impact your account reconciliation is not clear and can be quite frustrating. The fact that Quickbooks charges for assistance for things like that is silly - the product isn't intuitive or clear enough to not provide free customer support. The reality is that it's not user friendly enough to stumble through without help, so I've had to work with my CPA/business consultant to solve certain issues which is equally frustrating.

Dennis
Treasurer in US
Accounting, Self Employed
Used the Software for: 2+ years
Reviewer Source

QuickBooks Online - A Product Not Maintained

2.0 3 months ago

Comments: In ten years with QuickBooks Online, I never had to contact their Online Support. After seeing issues with the way QuickBooks Online was performing their accounting functions, I was informed there were over 10,000 errors in the database. Maintenance of the online database in the cloud is QuickBooks responsibility, not mine. After they requested I pay for fixing of their online database, I knew I was done with this company.

Pros:

QuickBooks Online has numerous positive features and ton of automation. My HOA used QuickBooks Online for ten years.

Cons:

QuickBooks Technical Department was not able to maintain their Online Cloud Database. After seeing numerous errors in the way QuickBooks Online was performing accounting, I contacted QuickBooks Online Technical Support. They informed me their was over 10,000 errors in the database they were tasked with maintaining. Then they insisted I pay between $850 to $1,350 to fix the database they were suppose to maintain on an ongoing basis. I informed them I needed to be with a more reliable & responsible company, so I cancelled after 10 years of use and moved to another online accounting product.

Tetiana
Financial Manager in Canada
Research, 11–50 Employees
Used the Software for: 2+ years
Reviewer Source

Very strong "good" position

4.0 2 months ago

Comments: Starting from 2022 as a second user in the company I now can be the only one user since I have access to almost everything that I need for keeping small company on waves. Almost all the question about how to find user-friendly options can be found just online or from QuickBooks support forum.

Pros:

Having different type of statements and reports, especially the customized one, that can be created via QB.

Cons:

The process of inactivation after 15-30 minutes without activity.

Amy
Office Manager in US
Facilities Services, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

Works well but frustrating updates

4.0 5 months ago

Comments: Overall I don't mind it, and I get what I need from the system for invoicing and payments, as well as expense tracking. What I really do not like is the constant changes and updates without notice - especially when it affects the layout and I have to relearn how to use it.

Pros:

For the most part the system is simple to use, and it easily lets us send invoices and receive payments from our customers.

Cons:

I really dislike the constant aesthetic changes to the site, especially when there was no reason to make a change. For example, a more recent change was "updating to a more modern look" - but it completely changed the layout of our invoicing screen, making it much more difficult to navigate and make sure all the required items are put in correctly. Also, you don't have the option to change the layout back to a previous version - you're just stuck with the new one - which is so frustrating. It seems like as soon as you get used to one thing changing they make another change - without notice - and you have to learn the system all over again. In my work I truly don't have time to relearn how to use a system that should be easy to use. Very frustrating.

Jose
Jose
Inside Salesman in US
Verified LinkedIn User
Industrial Automation, 2–10 Employees
Used the Software for: 2+ years
Reviewer Source

Business Management With QuickBooks Online

5.0 6 months ago

Comments: I am happy with QuickBooks Online because it makes running a business easy. I am able to view and pay bills along with send out invoices all through QuickBooks. I am able to run reports on open orders and helps me stay on top of things.

Pros:

The thing I liked most about QuickBooks Online was the ability to quick report an item and see past purchase orders, sales orders, bills and invoices.

Cons:

The thing I liked least about Quickbooks Online was the inability to search items through quotes. It makes it difficult to view how many times an item has been quoted.

Lydia
Accountant in UK
Automotive, 201–500 Employees
Used the Software for: 2+ years
Reviewer Source

QuickBooks Online in the Right Hands of Accountant

5.0 5 months ago

Pros:

QuickBooks Online facilitates 2 and 3 way POS matching tools which enables me to detect errors rapidly when paying vendors by matching invoices with POs and Payables.

Cons:

I am a daily user of QBO and I do not experience challenges when using it on my user end.