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AppBase DCM & BPM Platform
What is AppBase DCM & BPM Platform?
Eccentex AppBase platform delivers low-code/no-code application development capabilities that are specially designed for Process Automation and Dynamic Case Management.
Users of the platform can benefit from orchestrated AI capabilities and can leverage a unified Customer 360 desktop, that connects the customer journey across all departments and systems.
Who Uses AppBase DCM & BPM Platform?
All industries. Join mid-size and enterprise organizations around the world in Telco, Retail, Finance, Insurance, Public Sector and Utilities.
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AppBase DCM & BPM Platform
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Reviews of AppBase DCM & BPM Platform
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Alternatives Considered:
Dynamic case management
Comments: We've been using the AppBase DCM platform for several years and it's allowed us to implement new schemes and services quickly as our business has grown. The support from Eccentex is second to none and they give us full confidence that our system will be available and secure.
Pros:
The ability to create complex workflows that track a dedicated business process and have different tasks occur in parrallel. Presentation layer and object model is easy to configure and change which allows for rapid implementation of new work streams.
Cons:
Lack of a customer facing portal module that can be built using the same AppBase platform.
Deployment of solution with Genesys Cloud
Comments: Our overall view of Eccentex, and their core platform functionality is very positive.I appreciate everything they've done for our company, even to the point they consider the most "absurd" product feature recommendations into their roadmap.
Pros:
We use the AppBase solution to integrate with our Genesys Cloud solution.Eccentex have developed a fully feature rich solution which helps close some of the significant Genesys Cloud e-mail solution limitations.I'm a big fan of the customer relationship as well. If I have a problem, I know who I can contact to get it fixed as quick as possible. They're a real customer focused company.
Cons:
As a customer, everyone has the view that turnaround time could be improved. When a new feature is delivered in 30 days versus your feeling that something should be done in 7 days. It takes time to introduce new features or bug releases, which can be frustrating when you're dealing with customers, however I understand the product lifecycle and can't hold this against them.
Great case management tool and powerful low code platform
Comments: Great platform to build a wide range of application, rapid prototyping, and development
Pros:
We use Eccentex platform to build incident case management for public safety. Our solution provides two types cases - incident and service requests (patient transportation, blood delivery). Our incident case type is extremely complex, highly customized by Eccentex and our team for our needs. Service requests are based on more generic case templates provided by a vendor. Solution flexibility is crucial for us. We need the ability to configure and implement changes in case procedures, business rules and forms on the fly as soon as possible. We have found Eccentex to be well suited to all mentioned above.
Cons:
Quality and completeness of product documentation is acceptable but could be improved. And parallel development on the same piece of code can be also sometimes challenging
