Arlo for Training Providers

Great value for money & a versatile tool

Comments: Arlo really makes our life easier, we use it to manage all our paid training courses and also track attendance of participants of other events. Arlo is quite easy to understand, it doesn't take long to explain it to new staff members and has intuitive handling. The articles on the support page are great, I find it very easy to follow the instructions and discover new features of the software. Their customer service is also great, the support team is very quick and so far could solve all our problems.

Pros:

I like most that the build-up and functions are really thought through. They try to accommodate different types of training and mostly find a good balance between pre-set processes and possibilities for customisation. Compared to other LMS (which I haven't used but checked their functions and pricing..) Arlo offers less functions in one but you can add various integrations, e.g. your own accounting software. That makes it easy also for smaller training providers to get started with software and making life easier without having to commit to a full-service LMS.

Cons:

For many functions (e.g. newsletter tool, online training) you need to buy third party software and use integrations. As described in the pros, it is great to start with Arlo without major committment but after a while you want to use more and more features, like newsletters or webinars but you have to use different provider for every single funtion. It is okay because many are probably using Mailchimp or somethinga nyway which integrates with Arlo but it would be great if Arlo could offer it, I get annoyed by having so many different logins and having to get used to all the different softwares.

Easy to use TMS

Pros:

They can track their events and attendees online and mark attendees on the day

Cons:

Nothing much to point at that is disliked

worst decision I ever made

Comments: Technical implementation is handled from Australia/New Zealand, and they refuse to meet at a time convenient for US. Total waterfall implementation with many (missed) handoffs of info, and back-and-forth about fixing issues. Once implemented, we found it to be very clunky, rarely works, and doesn't integrated easily with other tools even through zapier. Total garbage. We are now 18 months in and will be switching away from this horrible decision as soon as possible.

Pros:

I liked the promise of integration and ease of use... but it was a lie.

Cons:

We paid nearly $10,000 and implementation took nearly 9 months! Once implemented, they hardcoded the text to be a font that didn't match our site, and refused to change it. Their caching mechanism failed to load the widget on our page upon 1st view (had to refresh or go the page again for it to display), so likely lost 10-20% of visitor confused by blank page content.

Has the potential to be great, but useability issues get in the way

Comments: Arlo is a very powerful platform, if you have a lot of time and personnel dedicated to managing it. They are really nice people, and provide great support. Unfortunately, it was just too complicated and time consuming for us to use and lacked some really basic useability features we expected from class registration software.

Pros:

Arlo has a ton a great features for event management and registration. Really liked the back-end planning features for administering venue & catering details and instructor notifications. And the front-end class listing & registration page looked really slick. And their customer support is really great, both online and in person. For a company with a lot of time to dedicate to learning the system and administering it on a daily basis, it is a very powerful platform.

Cons:

Arlo is very time consuming to get set up and to administer. There are so many steps required for just basic things like adding a new class, and so many options to click through that it is very unweildy. And it is missing some really basic functions, like sending a notification to the administrator if someone cancels their registration, or allowing customization of the event email notifications that get sent out. And when we first signed up for the platform, we were promised that the ability to charge deposits for a class (which is very important for us) was under development and would be available very soon, but a year and a half later that feature was still nowhere to be found. After months of trying to make Arlo work for us, we finally had to switch to a different platform.

Alternatives Considered: Regpack

Reasons for Choosing Arlo for Training Providers: We were looking for a more complete event management system instead of just a registration system.

Switched From: RegFox

Arlo for Training Providers: A Seamless Training Management Marvel!

Comments: Arlo is a top-notch software that has elevated operations to a new level of efficiency and professionalism. Arlo should be at the top of your list if you're in the training industry and seeking a robust, user-friendly, and customisable solution. Highly recommended!

Pros:

Arlo's course management capabilities have significantly improved our efficiency in organising and scheduling training sessions. The software effortlessly handles registrations, bookings, and course modifications, providing a centralised hub for all course-related activities. The automated communication features have saved countless hours, ensuring participants receive timely updates and reminders.

Cons:

While Arlo offers some communication customisation, there could be even more flexibility in tailoring certain comms templates to better suit our specific communication needs.

Great program

Pros:

Arlo is a great system to keep track of students enrolments, manage and book facilitated courses, and integrates mostly smoothly with Moodle for eLearning. Support team extremely helpful

Cons:

Some issues between Moodle and Arlo but on the way to getting this fixed. Could add some more customisable auto emails

Easy to use product

Comments: This is helping us stay together with our nationwide trainers

Pros:

Ease of use after set up is very valuable.

Cons:

Some of the options are not automated. If a registrant is not entered correctly, you have to delete and re-register them. Wastes some time to do it that way.

Time saving and streamlining

Comments: Streamlined our manual system, reducing mistakes.

Pros:

Love that everything about a registrant can be found in the one place.

Cons:

Unfortunately it doesn't highlight possible duplicates contacts unless searched for.Doesn't allow to add credit card fees to purchase.

Perfect for Training Delivery Businesses

Comments: We’ve been Arlo for several years and the best thing I say about is that we haven’t considered moving. It does everything we need.

Pros:

It’s an easy to use system for managing every aspect of the learning journey

Cons:

Using the pre-build web components with out site requires technical support and coding ability

Arlo Training Providers for the Staff at our College

Pros:

Arlo was able to reach out to us remotely. We had group training sessions. I could then follow up in an email with questions. I heard other departments also made queries and received good feedback.

Cons:

The information in "sessions" does not carry over to the reports. ie. room number, Name of the session.The sessions do not have individual reminders. The "Event Reminders" only work at the beginning of the Event. We have people who register for only one of the sessions in an event. The reminder end up going out more than a week before instead of a couple of days before in this situation. I have to work around this by creating many events.

Amazing

Comments: amazing - dont tell my competitors

Pros:

All of it. Billing - Invoicing - Automated certiifacteions and the app for trainers.

Cons:

sometimes there seem to be glitches but that is more likely to be my error

Three plus years in Arlo and quite pleased

Pros:

For staff, it's a simple training exercise to get users self sufficient at day-to-day tasks. For end users, transactions are seamless, fast and accurate. Integrations to payment processors are baked in and ready to go.

Cons:

I think the auth and public api could be more inline with modern decoupled systems by providing flat, json endpoints that can easily be consumed by cms front ends, other apps

Arlo helped us streamline our processes

Pros:

The integration with zoom was exactly what we were looking for. We needed a quick and efficient way to create 30+ zoom invitations on a bi-weekly basis. This gave us all that we were looking for.

Cons:

There are a lot of things in Arlo that aren't easily hidden to make it more user friendly on the admin side. Our use case was free courses for our internal company training and everything always had a price listed near(changed to zeros since it was free) it which can be confusing to an admin new to the system.

Alternatives Considered: Cvent Event Management

Easy to Use

Pros:

The platform is easy to use and we appreciate the ability to test all its features prior to purchasing.

Cons:

It would be great if there was a way to generate unique certificate ID numbers that were randomized.

Easy, helpful, fast

Pros:

Arlo is very easy to use and the team is always on hand to help should we have any questions or additional changes we would like to make to our personalised system. Some team members have taken the time to come and give us presentations on how to get the best out of the system which was really helpful. Arlo is a great way for us to upload and keep track of our events. The reporting section is especially helpful for running data analysis. The database is extremely helpful for storing details about centres - the full details of the school will populate from just a centre number. Overall, the system has been great and I would definitely recommend for anyone who is thinking of using it.

Cons:

You cannot change the event code once the event has been approved - this means you have to cancel the event and create a new one if there are any changes.

Couldn't do without it!

Pros:

Arlo collates all of the information we need to run our events in the most efficient manner. It's customisable and easy to use. Reporting is a breeze too.

Cons:

Not being able to upload documents has been something that has caused extra work. Also, being able to duplicate a template would be super-helpful when you need to incorporate a lot of existing information for a new course.

Course management made easy

Comments: Overall this software meets our needs to manage over 400 courses and 8000 customers annually.

Pros:

Arlo is so easy to use. The dashboard is always open to see what we are doing at all times. The mobile app is super handy for checking on things from off site. The automated communication feature save time and improve the professionalism.

Cons:

I would like to see more functionally and customization around reporting on the Dashboard eg year on year comparisons. Also graphing options in the reporting. Reports into Excel do not also facilitate working with the data because of merge cells and extra co

My non-profit uses Arlo for event management for our camps and training events. It is great!

Pros:

I really like the way they are always adding new features to the software. I love the integration with Xero and the simple processes for managing your events. As we do lots of different types of events, the flexibility to create your own fields & and reports is so helpful. The customer support is amazing, we have the email support package - which usually means someone from Asia emails you back a week later. No - at Arlo, New Zealand based staff answer the same day. They are really helpful with 'how to do this' queries - not just bug support.

Cons:

The price - but I think that it does save on lots of admin time. It would be nice if it connected to Flo2Cash.

Great event management system

Comments: Integrating event registration with our website
Producing event reports in the specific manner we need
Easy and modern design needed for online registrations - especially as on of our goals was to transition to most of our event registrations being captured online
An easy to use system for our event administrators but with advanced functionality needed to cover all the different types of events we do and the information we need to capture.

Pros:

Great reporting Great way to manage events online Excellent support - really easy ticket system and very quick resopnse. Very impressed by this Ability to create custom registration forms - crucial to the wide range of events that we do

Cons:

Not much customisation available for visual design unless you are willing to pay more to do some custom work.

Very user friendly. Easy to use tools. Constant upgrades to improve product Up-time, 100%

Comments: More time to spend on the real work of managing our training products, people and other resources.

Pros:

Has reduced my time in scheduling and avoiding scheduling conflicts in resources (people, training rooms, etc.) I really like the import of Excel CSV to facilitate large group registrations and or multiple corporate registrations.

User friendly, very convenient and caters all the requirements of what a booking system should have.

Pros:

Able to pull out all the registrant details in one excel sheet, no need for me to click one by one or going back and forth just to see the details i'm looking for. Everything are pretty straight forward.

Cons:

when sending payment links, it only shows the email subject e.g. "Payment of ORD 123", the course name is not included on the subject heading that sometimes registrant has to come back at me and ask what is it for, esp for those who couldn't remember about it. Im not sure if there's an option to change/edit it, will appreciate if you could show me how to do that :)

Arlo Training and Event Software

Comments: I find the Arlo software easy to use with great and reliable technical support. Software provides all the necessary reports to support the events.

Pros:

Great technical support and adequate reports provided

Cons:

The combination of training and event into one software has made the terms used not very clear. For example, you cannot register for an event. It is more a "buy your ticket now" and "register for a course".

Complete Lifesaver

Comments: We needed something all-encompassing to organize our training webinars. This has proven effective in helping us hit our goals.

Pros:

Arlo blew me away with its extensive capabilities surrounding scheduling, training portals, and training payments. I am able to create training webinars for my sales staff, send out invitations, set meeting details, and invoice for meeting seminars. This has been a complete lifesaver and a timesaving solution to our training needs.

Cons:

It is a lot to take in initially. It has a lot of capabilities I probably still haven't touched. However, the possibilities with this software is endless, and can weed out other software you use that isn't helping to meet goals.

Really great system, still new but always re-creating and updating to attend to our individual needs

Comments: Reporting functions are great, enrollment and ordering functions also! Very user friendly and easy to learn.

Pros:

The enrollment side of things is so easy, the whole system and very user friendly. Its a great CRM for our business and more so in line with what we need our company CRM to do for us in comparison to other CRM's such as Salesforce

Cons:

Still a few low-priority items need to be worked on but still fabulous! Some of the reporting side of things need to be modified over time, we use this CRM as Account Managers so it would be great if we can utilize the reporting side of things in accordance to account manager more then what you can now.

Arlo review

Pros:

Arlo is straight forward to use especially when creating new events to post on our website.

Cons:

if you create a new contact or organisation and it already exists, there should be an option to select 'activate' so you don't have to leave where you are and then start again.